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National Mattress Reviews

4.8 Rating 7,844 Reviews

96 %

of reviewers recommend National Mattress

Company Reviews

Product Reviews

4.8

Based on 7,844 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 26th April 2024

National Mattress 5 star review on 23rd April 2024

National Mattress 5 star review on 21st April 2024

National Mattress 5 star review on 21st April 2024

National Mattress 5 star review on 21st April 2024

National Mattress 5 star review on 21st April 2024

National Mattress 5 star review on 20th April 2024

585

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased based on the 1 -3 day delivery. My order wasn't even prepared until day 3 and it's still waiting to be shipped. I haven't received my purchase yet, but you are asking for a review????? You also claim to have the lowest prices. This is not true. I should have just made my purchase through mattressville.ca as THEY have the lowest price! They just weren't advertising a 1-3 day delivery.”

Posted 3 weeks ago

“Delivery was fast but there is a strong smell/off gassing coming off this item that is causing me to have respiratory issues. It's been happening for a week and won't stop. I'm concerned about my health.”

Posted 1 month ago

“Matress, easy to buy online, after sales, difficult to get to get any answers about matress concerns!”

Posted 2 months ago

“My email invoice did not arrive . On my calling the Hamilton store , it was discovered that the clerk made a typo in the address. When the mattress was delivered I found it to be the wrong size . I had wanted a double ,and a queen was delivered . The delivery folks took it back . On checking my invoice I saw that Wayne the clerk had entered QUEEN . I definitely told him I wanted a DOUBLE . This has all been a bit annoying . Please note that the store clerk was continually interrupted by his phone with work-related problems so wasn't concentrating on me.”

Posted 2 months ago

“Mattresses can be a hit or miss. Exchange policy is meant to discourage you and keep the loudy mattress”

Posted 3 months ago

“I wasn’t impressed that they wouldn’t ship to my address I order stuff from everywhere and never have any problem getting it here but they wouldn’t ship it I had to end up buying elsewhere and had to pay twice the amount for it which I was trying to save some money because their prices were good”

Posted 3 months ago

“Bought a king sized gel foam medium comfort mattress. Mattress is comfortable but the dimensions are off leaving gaps with the bed frame. I doubt it's the bedframe because i tried other mattresses before and they fit nicely.”

Posted 4 months ago

“The mattresses are fine”

Posted 4 months ago

“Bought 2 mattresses. 1 got moldy in less than a year. The other is perfectly fine. Got house inspection for moulds and they said its due to the mattress. Reached out to customer support but they refused to help atall. Even with warranty, no one wants to help.”

Posted 4 months ago

“I have had a previous great experience with this company, hence my returning. However, this time (so far) it has not been great. I went to purchase a mattress, it took a long time to get service and the service was very rushed (as there were so many ppl waiting for service). I knew what I wanted, so quickly paid and was offered the choice to carry my mattress out myself which was a great option for me. I brought the mattress home but upon unpacking and waiting for it to inflate the 24 hours, I discovered 3 small stains on the mattress. It makes me question whether this was a new mattress or a returned one. I purchased a new one. I'm awaiting a resolution from the store which I hope will come but this email popped up so quickly about a review I thought this might speed up the process. As a single parent who took time and carried this home myself, it's a lot of work. I was glad not to have to coordinate delivery but now I have lots more to coordinate. Here's hoping to win this purchase that will now delay my son's new bed reveal for his birthday. Outside of this, great way to save on a mattress and our first experience with the same staff a few years ago was lovely!”

Posted 6 months ago

“Mattress quality is not up to date.”

Posted 7 months ago

“Bought a box spring online. Advertising said it would arrive 1 -3 days. Bought the boxspring because it would arrive the same time as our new mattress. Arrived a week late. No help or solution could be offered to me except that I am out of luck. Customer service was not helpful.”

Posted 7 months ago

“the materas sofar is ok the delivery person was very nice however i feel cheated that i had to pay 45dollarsonly to have the matres left at the curb.”

Posted 7 months ago

“I bought a pocket coil mattress. I don’t feel the mattress doesn’t feel the same as what I saw in the store. The box spring arrived damaged. And the bed frame looked like old. Lot of paint damage and scratches.”

Posted 7 months ago

“Delivery was delayed eight hours from the original time of 11am. When the delivery finally showed up at 8:30 pm, I was met with poor customer service. The individual dropped of the box spring with no eye contact and a poor disposition. When I asked them about paperwork for proof of delivery, I was to like to check my email and also responded with "we don't got no paperwork" I've never encountered a "home furnishings" company that delivers after 6pm unless it is specified in advanced. Never again!”

Posted 7 months ago

“Delivery is good. Buy mattress looks old and used.”

Posted 7 months ago

“I made my order 10 days ago and 3 days after that I received an email that my mattress order had been prepared. I checked the order status It was supposed to come on Wednesday so I waited but no one showed up. I called the delivery company and they told me it is coming on Friday. Looks like you need to sync your tracking data with the delivery company.”

Posted 7 months ago

“NO NOTIFICATIONS GIVEN TO US ! WE WAITED ALL DAY FOR AN UNADVISED 7:42 PM DELIVERY ! THE ONLY TRUTH WAS THE DRIVER 10 MINUTE WARNING CALL ! OUR PHONE IS A LAND LINE - "VOICE ONLY" ! WE TOLD YOU GUYS MANY TIMES TO USE EMAIL ONLY ! YOU STUPIDLY SENT US A "TEXT" - WHICH WE OF COURSE DID NOT GET ! 1 - WE ARE REALLY HOPING FOR NO MANUFACTURING DEFECTS # # # 2 - WE ARE REALLY HOPING THAT IT EXPANDS TO A REAL 8" HEIGHT * * * (WE SHALL GIVE IT A FULL 24 HOURS) > > > BECAUSE, IF WE DID WISH TO RETURN IT, WE KNOW THAT WE WOULD BE IN FOR TOTAL FRUSTRATION WITH YOU GUYS ! ! !”

Posted 7 months ago

Thank you so much for taking the time to leave us such a detailed review, Ken. We sincerely apologize for the late delivery and the miscommunication about text message notifications although you should still have received email notifications as well. It appears we missed a few opportunities to make your experience better and we would love to hear more about it. Could you please tell us more about how we can make things better for you and other customers? We would really appreciate the feedback. Once again, thank you for your review and your patience!

Posted 7 months ago

“We bought orthopedic supreme 3 months ago and now they say they can give us the same price but if I bought 3 or more they can give me the wholesale price I bought and they didn't give me back the price. I changed the size and they said delivery times will take almost 10 days. Both cases are not acceptable from the customer side.”

Posted 7 months ago

“Website gave me an error message as soon as I placed my order, it went thru, got email confirmation and all, but it never got into their system? Had to call them to see why I haven't recieved any news about shipping, shipped the next day without giving me prior notice to prepare, received the wrong mattress size and delivery guys broke some lights when they took my old mattress outside (paid extra for this), wasted a whole day waiting but they eventually got the right mattress, with that said prices are good, still wouldn't recommend this.”

Posted 7 months ago

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National Mattress is rated 4.8 based on 7,844 reviews