National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,899 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,899 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 7th May 2025

1112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will think twice from buying at National Mattress Canada again. The buying process online was easy, but the delivery of the product is unpredictable. Delivery of my mattress was supposed to be on May 3,2025 and was notified/updated with an online tracking B.S system that gives me a 2hour window of arrival. Waited all day Saturday and watched the tracking time change often, so I decided to stop tracking the mattress and gave up at 11:45pm. If i knew then what i know now, I would of not discarded my old mattress Saturday morning, so I had to sleep on the floor. Sunday Morning at 11:00am my mattress was delivered, I asked the driver what happened, his reply was "issues with the truck, National Mattress Canada was supposed to call you about the issue".... I hope National Mattress Canada doesn't disregard its customers if there's a warranty issue with the mattress cause clearly they don't care about there delivery process. FYI their customer service is closed on the weekend!!”

Helpful Report

Posted 1 day ago

“Delivery came with wrong size mattress had to come back the next day, as compensation offered to install mattress on bed. Next day came delivery came they gave me 2 pillows free which was a nice gesture but never installed mattress on bed.”

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Posted 1 week ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 452 98.”

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Posted 3 weeks ago

“First couple of nights were great but after a week of use, we started feeling pain on just about every side we fell asleep on. Not ideal with those with back pain.”

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Posted 1 month ago

“I purchased a GALAXY Pocket Coil Euro Top Firm mattress for a full bed. (GALAXY/VANESSA-DOUBLEFULL). Unfortunately, I didn’t have a good experience. The mattress is nice and seemingly comfortable, but I can feel the coils when I lay on it. I had to purchase 4-inch mattress topper on Amazon to get a proper night's sleep.”

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Posted 3 months ago

“Ordered a mattress to arrive on the 31st. It's been delayed further, with no date given.”

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Posted 3 months ago

“Good sales experience in store, no pressure and seemed knowledgeable, but the mattress I took home felt nothing like the mattress l tried in the store. The mattress in the store hugged my body and was quite comfortable, the perfect “medium” mattress. The mattress I brought home is very firm and is exactly what I wasn’t looking for.”

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Posted 3 months ago

“Hard, (not medium) type of bed. I feel like I was sleeping on coil springs, the euro top has no cushioning effect.”

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Posted 4 months ago

“The employee customer service at Kitchener store was satisfactory. Along with my purchase of a mattress, l fell for the salesmanship of the employee and purchased both a lavender pillow and mattress cover as well. Both were below standard. The mattress cover is thin and will presumably not last long and the lavender smell on the pillow is gone (slept on it twice). I asked for a return on the mattress cover because of the poor quality however because l had opened it was told no. There would’ve been no other way to see the quality if I had not opened it.. Because I have only slept on the new mattress a few times I cannot give a comment at this time. I have bought three mattresses from National Mattress, one as a guest, and feel this company customer service from a returns perspectiv is very poor.”

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Posted 4 months ago

“Didn't get the mattress for 2 1/2 weeks”

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Posted 5 months ago

“Checking out was very difficult as my postal code kept causing errors on the site. It's been a week, and our mattress still hasn't been shipped out. Not the greatest experience so far.”

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Posted 6 months ago

“Quick delivery. However after removing the packaging from the mattress it is still 2 inches wider than it should be after 3 days”

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Posted 6 months ago

“One set of 2-piece boxsprings were not delivered. Had to reschedule another delivery. Minimal compensation for the COMPANY'S error.”

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Posted 7 months ago

“Not firm.”

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Posted 7 months ago

“Person at the store taking the order got the street number wrong. I called in to correct the address and it was still wrong on the delivery confirmation. I had to walk down the street to wave down the delivery driver.”

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Posted 7 months ago

“My order was incomplete, and I was not inform before hand and I am still expecting a mail for my pillow”

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Posted 8 months ago

“Delivery does not work at all. The mattress was supposed to come one week ago and still it has not arrived yet. A matress is a thing that needs to come on the specific date so that I can plan where I am going to sleep. The fact that there were that many problems with the deliverly and nobody cares to bring the matress on time shows the poor quality of the company. I would rather pay for the delivery instead of having a "free delivery" that arrives a month later with the mattress. Pick it up if you can, otherwise go with another company.”

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Posted 8 months ago

“My back is in so much pain every morning with this new mattress.”

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Posted 8 months ago

“I purchased 2 mattresses from this company, one of them has damages at the bottom, I sent them an email, it's been 2 days, and no one replys to my email yet.”

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Posted 8 months ago

“Your delivery guy damage my washroom door frame when moving the mattress up to the room. Can I have any claim?”

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Posted 9 months ago

National Mattress Canada is rated 4.8 based on 12,899 reviews