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National Mattress Reviews

4.8 Rating 7,998 Reviews
96 %
of reviewers recommend National Mattress
Company Reviews Product Reviews
6,089
 Metrics Info
4.8
Based on 7,998 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read National Mattress Reviews
Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“My mattress was delivered on last Thursday and I have not had a chance to write a review until now. I was so dissappointed when my mattress was delivered. it was appalling workmanship. Stiches were not sewed properly and cover of the mattress was stitch to correct the alignment. Hope i explain in properly. I ordered Medium - Firm and not medium as it was delivered. I have emailed support and i am hoping to get a refund or replacement of my mattress..”
Helpful Report
Posted 1 year ago
Harpreet G
Verified Buyer
“Its short on the sides 2 inches customer service didnt help much”
Helpful Report
Posted 2 years ago
Theodore S
Verified Buyer
“Uncomfortable, but the price was low. You get what you pay for”
Helpful Report
Posted 2 years ago
Simranjeet B
Verified Buyer
“It has sunk from middle”
Helpful Report
Posted 2 years ago
Hey Simranjeet, if you are having issues with your mattress please email support@nationalmattress.ca and we will be happy to help.
Posted 2 years ago
Doug T
Verified Buyer
“The salespeople failed to inform us that there would be an extra $25 charge to take the mattress down into our basement apartment. The box springs we purchased did not come with legs, that was not mentioned. The store we purchased at was supposed to open at 10 am, did not open until 1025. The mattress is of decent quality for the money spent.”
Helpful Report
Posted 2 years ago
Tiffany W
Verified Buyer
“2 out of 5 mostly because the sales team kept assuring me I didn't need a boxframe with this bed frame. The mattress and frame gets delivered, I put it together, place the mattress on the frame and it looks fine. However, it doesn't support a person on the frame because the mattress sinks right through the massive holes. My husband calls to complain and they assure him the frame supports the bed which yes, of course it does, but not a person which is the whole purpose of a bed. They then proceed to say that we may need a flat piece of board instead. So basically the frame "doesn't need a boxframe except that it does". The Salesperson apologized and we went and found 2 free doors to place on the frame instead. Those doors saved our day and worked like a dream ever since.”
Helpful Report
Posted 2 years ago
Jacob K
Verified Buyer
“Well delivery was pretty quick though customer service is atrocious as I was delivered a super twin box spring even though I ordered a regular twin & even though I've tried reaching out multiple times now to customer service, not one representative has ever bothered to get back to me about this mess up...but who cares cuz you've already got my money...”
Helpful Report
Posted 2 years ago
Ahmed
Verified Buyer
“Didn't have the best experience. Made an order for mattress + pillows. Purchased after which, the pillows ran out of stock, so the Sales agent cancelled the whole order by mistake after they delivered the mattress. They brought a wrong size mattress, which I called to complaint about. The agent didn't tell me that they cancelled the whole order but instead decided to be sneaky. He agreed to bring the correct mattress and collect the wrong one. The delivery guy called me next day saying he had orders to collect the wrong mattress first and then bring the correct one from the car. And he came up to pickup the wrong one , in front of my unit after he took the mattress he gave me the sales agent over the phone to tell me that If I want the correct mattress, i will need to make a new order first while the guy is at my door before he can get the correct one from the car!!! That is a new level of customer service, and I will not be dealing with them again!”
Helpful Report
Posted 2 years ago
Almaz A
Verified Buyer
“Never buy cheap!”
Helpful Report
Posted 2 years ago
Marlyn A
Verified Buyer
“Your website stated that you have an express delivery and 1 to 3 days delivery. I waited 7 days to recd my mattress. Wrong size was delivered. I have to wait again another 5 days to get the right size.”
Helpful Report
Posted 2 years ago
Mike R
Verified Buyer
“Ordered a mattress and box spring. When it was delivered only the box spring arrived. When I reached out to the store, they said that they received notice from the company the day before that it would be delayed. We never received notice!! Had already gotten rid of the old mattress. Was given the email to customer service and told to contact them. I did receive a call the next day saying it would be delivered the following day. The mattress and box spring are comfortable but customer service sucks!”
Helpful Report
Posted 2 years ago
Milad B
Verified Buyer
“Product was damaged and dirty. Contacted customer service and waiting to hear back.”
Helpful Report
Posted 2 years ago
Maria J
Verified Buyer
“I recently purchased a foam mattress somewhere else and the manufacturer recommended that slats should be less than 3” apart, for this reason I had to buy a boxspring for my king size bed. We didn’t want to add any extra height to our bed, so we decided to buy the 2” boxspring. The website does not say how many inches the slats are apart on this boxspring as they claim they are made by different manufacturers. We picked it up and when we arrived home we opened the plastic so we could feel the slats. The split king size boxspring were in the same bag with the tops facing each other. We realized the slats are too far apart and can’t use it. We called the same night and they told us because we opened the bag, this cannot be returned. We didn’t even take it out of the bag. Just read their return policy before you buy anything because their policy is not flexible at all.”
Helpful Report
Posted 2 years ago
Robert M
Verified Buyer
“Very little help from customer service”
Helpful Report
Posted 2 years ago
Kristina M
Verified Buyer
“did not receive the mattress protector or a receipt for the delivery fee. poor customer service.”
Helpful Report
Posted 3 years ago
Hey Kristina, after speaking with you it turns out that you didn’t add a mattress protector to your purchase, and your delivery email ended up in your junk mail. We’re glad we could clear up the confusion.
Posted 3 years ago
Fred M
Verified Buyer
“Read the warranty and refund or exchange policy carefully, all the manufactures of the mattress's offer 100% money back if your not happy with the mattress , this company makes you pay $94 to make an exchange , and you have to pay the shipping for the old and new. If your smart, you would by the mattress direst from its manufacture.”
Helpful Report
Posted 3 years ago
Oliver W
Verified Buyer
“The delivery guys are nice. However, the mattress that we got has no free waterproof cover. It's confusing that when we ordered the mattress, the website said it applied to a free waterproof cover on top of the discount ($30). And even on the receipt, it says that clearly. After calling to the customer service, they still can't admit that the website has some flaws and blame on customers,which is not acceptable at all. Also, the mattress that we have got has black stain on the top.”
Helpful Report
Posted 3 years ago
Paul J
Verified Buyer
“Delivery was delayed for 1 week because I missed a call from customer service. No voicemail or email was sent to notify me that they have reached out to me. If I didn't follow up through phone call after 4 days, they wouldn't have captured it and scheduled a delivery.”
Helpful Report
Posted 3 years ago
Mahmoud S
Verified Buyer
“Not good customer service”
Helpful Report
Posted 3 years ago
Harshal T
Verified Buyer
“Went into the store for very first time. Bought two king size mattresses. In return got very poor customer service. Received my order on time. However, the product is damaged. Not satisfied. Called them on a very next day. However, no one has received the call. Called in today also but no response.”
Helpful Report
Posted 3 years ago
Hey there, can you please send an email to support@nationalmattress.ca and we will be more than happy to help you out. Thank you.
Posted 3 years ago
National Mattress is rated 4.8 based on 7,998 reviews
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