National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is good. Buy mattress looks old and used.”

Helpful Report

Posted 1 year ago

“I made my order 10 days ago and 3 days after that I received an email that my mattress order had been prepared. I checked the order status It was supposed to come on Wednesday so I waited but no one showed up. I called the delivery company and they told me it is coming on Friday. Looks like you need to sync your tracking data with the delivery company.”

Helpful Report

Posted 1 year ago

“NO NOTIFICATIONS GIVEN TO US ! WE WAITED ALL DAY FOR AN UNADVISED 7:42 PM DELIVERY ! THE ONLY TRUTH WAS THE DRIVER 10 MINUTE WARNING CALL ! OUR PHONE IS A LAND LINE - "VOICE ONLY" ! WE TOLD YOU GUYS MANY TIMES TO USE EMAIL ONLY ! YOU STUPIDLY SENT US A "TEXT" - WHICH WE OF COURSE DID NOT GET ! 1 - WE ARE REALLY HOPING FOR NO MANUFACTURING DEFECTS # # # 2 - WE ARE REALLY HOPING THAT IT EXPANDS TO A REAL 8" HEIGHT * * * (WE SHALL GIVE IT A FULL 24 HOURS) > > > BECAUSE, IF WE DID WISH TO RETURN IT, WE KNOW THAT WE WOULD BE IN FOR TOTAL FRUSTRATION WITH YOU GUYS ! ! !”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such a detailed review, Ken. We sincerely apologize for the late delivery and the miscommunication about text message notifications although you should still have received email notifications as well. It appears we missed a few opportunities to make your experience better and we would love to hear more about it. Could you please tell us more about how we can make things better for you and other customers? We would really appreciate the feedback. Once again, thank you for your review and your patience!

Posted 1 year ago

“We bought orthopedic supreme 3 months ago and now they say they can give us the same price but if I bought 3 or more they can give me the wholesale price I bought and they didn't give me back the price. I changed the size and they said delivery times will take almost 10 days. Both cases are not acceptable from the customer side.”

Helpful Report

Posted 1 year ago

“Website gave me an error message as soon as I placed my order, it went thru, got email confirmation and all, but it never got into their system? Had to call them to see why I haven't recieved any news about shipping, shipped the next day without giving me prior notice to prepare, received the wrong mattress size and delivery guys broke some lights when they took my old mattress outside (paid extra for this), wasted a whole day waiting but they eventually got the right mattress, with that said prices are good, still wouldn't recommend this.”

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Posted 1 year ago

““I am very grateful that today all my investments have been recovered fully. I am never going to invest in any company that offers btc or any other scheme. CP-INVESTIGATION.C0M help me to get my money back, They also were very understanding about some of the shock and anxiety that one has after being scammed. Very proffessional. I can recommend them with 5 stars””

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Posted 1 year ago

“I had a somewhat difficult time getting customer support for this order. I think multiple people were communicating with me, but not with each other, and it's also unclear whether my emails were read in full. It took about a week to get a firm answer from them. In terms of my order, I feel strongly the mattress I bought was not as described, I explained my position in detail, but they are claiming no responsibility for that—they say I should've gone in person. So, if you have not the means to get to any of their locations, I would suggest being very cautious about trusting the description and buying online; I would not do that again.”

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Posted 1 year ago

“Bought a Queen size box spring recently which I feel was poorly designed and on top of that it’s been very squeaky. I called to report the matter and was told to send in a recording of it squeaking.”

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Posted 1 year ago

“The delivery service was very bad: - first of all they are not professional at all asking me to cary my order despite the fact that I paid for in room delivery - secondly they got into thinks that are not their business. While I was talking to the security, they said to the security that the management should make me pay a fine… - finally they were very unhappy to deliver my order since they were complaining all the time”

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Posted 1 year ago

“Although there were problems at this end, your ETA notification went from 12:00-2:00 pm then to 1:45pm - 4:00 pm & I did not see a 15 minute ADVANCE labelled as such. For some reason no one heard the driver's call, I was likely out for a very few minutes, but my mate was here. Staff here notified me that the VAN I asked them to let in had missed them when they were out. NM has made no returns to calls or emails since”

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Posted 1 year ago

“Good mattresses and they replied quickly to emails though the delivery estimate was completely off and we had to wait an extra week and a half.”

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Posted 1 year ago

“I ordered for a firm mattress, it was delivered and the delivery guy didn't even wait for me to check before he took off. Well, the mattress doesn't seem like a firm one to me, I sent an email and I'm yet to get a response. Hopefully, I will get a response soon,as I'm still waiting.”

Helpful Report

Posted 1 year ago

“The mattress arrived in a dirty and holey packaging which revealed the mattress with a stain and then another black stain. Your rep tried to give me a discount and suggested I use Lysol. If I buy a brand new Mercedes and it has grease marks, what will they do to help me?”

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Posted 2 years ago

“Very hard to sleep on”

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Posted 2 years ago

“My mattress from Springwall came defective, and is unable to be slept on. I've been going back and forth with customer service and my claim has now been sent in. Problem is I was told ill have to cover the transportation cost of the DEFECTIVE mattress, how is this fair. I won't be purchasing anything else from National Mattress or Springwall again, neither will my relatives, unfortunately a friend already made a purchase from my suggestion this was before I received the mattress, which came in a bag instead of a box like it was listed. I gave 2 stars because the mattress did come on time and customer service did respond to my emails, but at the end of the day mattresses are VERY expensive and I'm being told I have to spend more money and wait weeks for response from Springwall on top of being told ill have to fork out more money for a defective item to be sent back, did I mention me and my toddler have been sleeping on the couch.”

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Posted 2 years ago

“I did ordered extra firm. It feels like they are soft ones.”

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Posted 2 years ago

“Hi this mattress is not good. This mattress remains in sunken position from one side and i have submitted claim for refund.”

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Posted 2 years ago

“The mattress I ordered (I should have spent more I suppose) has very little cushioning so it's like laying across a metal army cot. The delivery etc, payment was fine”

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Posted 2 years ago

“I had bought similar Sealy mattress 4 years before from national mattress and that worked really well, I was so satisfied with the mattress and the store that I went there again but this time I am not fully satisfied with one of the 2 mattress I purchased. One of them is bit sulking and other one is totally firm and I am using them on the same day bed so kind of unevenness is there. I swapped the two on the bed and now the problem shifted to other side. Not too happy with one of the two galaxy mattress I purchased. So I will give 2.5/5 as am happy with only 1 mattress out of two.”

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Posted 2 years ago

“Terrible for my back, sags in the middle, sleeps hot even with all the adjustments. 6'1, 200lbs.”

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Posted 2 years ago

National Mattress Canada is rated 4.8 based on 12,942 reviews