National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apologies for delay, its a very soft mattress and I'm getting back pain while using this but my family members(Kids) didn't get any, but not sure for long term I'm not able to use this regularly. on the time of purchase you have covered the mattress with plastic sheet so not able to judge the mattress quality. Thanks for understanding.”

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Posted 2 years ago

“I recently bought a mattress with national mattress.After using it for sometime i realised that i need more firmer one. I wanted to exchange but they charge whooping 95$ for the exchange plus the cost for the new mattress. Do not recommend buying if you are not 100% sure that the one you are buying is the right one for you.”

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Posted 2 years ago

“Experience pain when I sleep on my sides and back. Didn’t help relief pain”

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Posted 2 years ago

“I suppose to get 3 mattresses from National Mattress but just got 2 and I got informed only at the time of delivery. I don't have any email/telephone to get confirmation on pending mattress delivery yet after 3-4 days.”

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Posted 2 years ago

Hey Bhavikkumar, you should have received a notification that your remaining mattress is being delivered tomorrow! Please let us know if you need any further assistance. You can also reach out to the store directly or email support@nationalmattress.ca if you have any further questions.

Posted 2 years ago

“i received mattress with stitches came off in places on top. Seally didnt consider it as an issue. I reported the issue within few minutes after reciving it. No resolution just giving false reply saying its excess thread. NM were helpful with an earlier purchase so givng 2 stars else it will be zero star.”

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Posted 2 years ago

“My mattress was delivered on last Thursday and I have not had a chance to write a review until now. I was so dissappointed when my mattress was delivered. it was appalling workmanship. Stiches were not sewed properly and cover of the mattress was stitch to correct the alignment. Hope i explain in properly. I ordered Medium - Firm and not medium as it was delivered. I have emailed support and i am hoping to get a refund or replacement of my mattress..”

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Posted 2 years ago

“Its short on the sides 2 inches customer service didnt help much”

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Posted 3 years ago

“Uncomfortable, but the price was low. You get what you pay for”

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Posted 3 years ago

“It has sunk from middle”

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Posted 3 years ago

Hey Simranjeet, if you are having issues with your mattress please email support@nationalmattress.ca and we will be happy to help.

Posted 3 years ago

“The salespeople failed to inform us that there would be an extra $25 charge to take the mattress down into our basement apartment. The box springs we purchased did not come with legs, that was not mentioned. The store we purchased at was supposed to open at 10 am, did not open until 1025. The mattress is of decent quality for the money spent.”

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Posted 3 years ago

“2 out of 5 mostly because the sales team kept assuring me I didn't need a boxframe with this bed frame. The mattress and frame gets delivered, I put it together, place the mattress on the frame and it looks fine. However, it doesn't support a person on the frame because the mattress sinks right through the massive holes. My husband calls to complain and they assure him the frame supports the bed which yes, of course it does, but not a person which is the whole purpose of a bed. They then proceed to say that we may need a flat piece of board instead. So basically the frame "doesn't need a boxframe except that it does". The Salesperson apologized and we went and found 2 free doors to place on the frame instead. Those doors saved our day and worked like a dream ever since.”

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Posted 3 years ago

“Well delivery was pretty quick though customer service is atrocious as I was delivered a super twin box spring even though I ordered a regular twin & even though I've tried reaching out multiple times now to customer service, not one representative has ever bothered to get back to me about this mess up...but who cares cuz you've already got my money...”

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Posted 3 years ago

“Didn't have the best experience. Made an order for mattress + pillows. Purchased after which, the pillows ran out of stock, so the Sales agent cancelled the whole order by mistake after they delivered the mattress. They brought a wrong size mattress, which I called to complaint about. The agent didn't tell me that they cancelled the whole order but instead decided to be sneaky. He agreed to bring the correct mattress and collect the wrong one. The delivery guy called me next day saying he had orders to collect the wrong mattress first and then bring the correct one from the car. And he came up to pickup the wrong one , in front of my unit after he took the mattress he gave me the sales agent over the phone to tell me that If I want the correct mattress, i will need to make a new order first while the guy is at my door before he can get the correct one from the car!!! That is a new level of customer service, and I will not be dealing with them again!”

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Posted 3 years ago

“Never buy cheap!”

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Posted 3 years ago

“Your website stated that you have an express delivery and 1 to 3 days delivery. I waited 7 days to recd my mattress. Wrong size was delivered. I have to wait again another 5 days to get the right size.”

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Posted 3 years ago

“Ordered a mattress and box spring. When it was delivered only the box spring arrived. When I reached out to the store, they said that they received notice from the company the day before that it would be delayed. We never received notice!! Had already gotten rid of the old mattress. Was given the email to customer service and told to contact them. I did receive a call the next day saying it would be delivered the following day. The mattress and box spring are comfortable but customer service sucks!”

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Posted 3 years ago

“Product was damaged and dirty. Contacted customer service and waiting to hear back.”

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Posted 3 years ago

“I recently purchased a foam mattress somewhere else and the manufacturer recommended that slats should be less than 3” apart, for this reason I had to buy a boxspring for my king size bed. We didn’t want to add any extra height to our bed, so we decided to buy the 2” boxspring. The website does not say how many inches the slats are apart on this boxspring as they claim they are made by different manufacturers. We picked it up and when we arrived home we opened the plastic so we could feel the slats. The split king size boxspring were in the same bag with the tops facing each other. We realized the slats are too far apart and can’t use it. We called the same night and they told us because we opened the bag, this cannot be returned. We didn’t even take it out of the bag. Just read their return policy before you buy anything because their policy is not flexible at all.”

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Posted 3 years ago

“Very little help from customer service”

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Posted 4 years ago

“did not receive the mattress protector or a receipt for the delivery fee. poor customer service.”

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Posted 4 years ago

Hey Kristina, after speaking with you it turns out that you didn’t add a mattress protector to your purchase, and your delivery email ended up in your junk mail. We’re glad we could clear up the confusion.

Posted 4 years ago

National Mattress Canada is rated 4.8 based on 12,942 reviews