National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 14,192 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 14,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 10th August 2025

1163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mattress arrived in a dirty and holey packaging which revealed the mattress with a stain and then another black stain. Your rep tried to give me a discount and suggested I use Lysol. If I buy a brand new Mercedes and it has grease marks, what will they do to help me?”

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Posted 2 years ago

“Very hard to sleep on”

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Posted 2 years ago

“My mattress from Springwall came defective, and is unable to be slept on. I've been going back and forth with customer service and my claim has now been sent in. Problem is I was told ill have to cover the transportation cost of the DEFECTIVE mattress, how is this fair. I won't be purchasing anything else from National Mattress or Springwall again, neither will my relatives, unfortunately a friend already made a purchase from my suggestion this was before I received the mattress, which came in a bag instead of a box like it was listed. I gave 2 stars because the mattress did come on time and customer service did respond to my emails, but at the end of the day mattresses are VERY expensive and I'm being told I have to spend more money and wait weeks for response from Springwall on top of being told ill have to fork out more money for a defective item to be sent back, did I mention me and my toddler have been sleeping on the couch.”

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Posted 2 years ago

“I did ordered extra firm. It feels like they are soft ones.”

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Posted 2 years ago

“Hi this mattress is not good. This mattress remains in sunken position from one side and i have submitted claim for refund.”

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Posted 2 years ago

“The mattress I ordered (I should have spent more I suppose) has very little cushioning so it's like laying across a metal army cot. The delivery etc, payment was fine”

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Posted 2 years ago

“I had bought similar Sealy mattress 4 years before from national mattress and that worked really well, I was so satisfied with the mattress and the store that I went there again but this time I am not fully satisfied with one of the 2 mattress I purchased. One of them is bit sulking and other one is totally firm and I am using them on the same day bed so kind of unevenness is there. I swapped the two on the bed and now the problem shifted to other side. Not too happy with one of the two galaxy mattress I purchased. So I will give 2.5/5 as am happy with only 1 mattress out of two.”

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Posted 2 years ago

“Terrible for my back, sags in the middle, sleeps hot even with all the adjustments. 6'1, 200lbs.”

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Posted 2 years ago

“Apologies for delay, its a very soft mattress and I'm getting back pain while using this but my family members(Kids) didn't get any, but not sure for long term I'm not able to use this regularly. on the time of purchase you have covered the mattress with plastic sheet so not able to judge the mattress quality. Thanks for understanding.”

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Posted 2 years ago

“I recently bought a mattress with national mattress.After using it for sometime i realised that i need more firmer one. I wanted to exchange but they charge whooping 95$ for the exchange plus the cost for the new mattress. Do not recommend buying if you are not 100% sure that the one you are buying is the right one for you.”

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Posted 2 years ago

“Experience pain when I sleep on my sides and back. Didn’t help relief pain”

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Posted 2 years ago

“I suppose to get 3 mattresses from National Mattress but just got 2 and I got informed only at the time of delivery. I don't have any email/telephone to get confirmation on pending mattress delivery yet after 3-4 days.”

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Posted 2 years ago

Hey Bhavikkumar, you should have received a notification that your remaining mattress is being delivered tomorrow! Please let us know if you need any further assistance. You can also reach out to the store directly or email support@nationalmattress.ca if you have any further questions.

Posted 2 years ago

“i received mattress with stitches came off in places on top. Seally didnt consider it as an issue. I reported the issue within few minutes after reciving it. No resolution just giving false reply saying its excess thread. NM were helpful with an earlier purchase so givng 2 stars else it will be zero star.”

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Posted 3 years ago

“My mattress was delivered on last Thursday and I have not had a chance to write a review until now. I was so dissappointed when my mattress was delivered. it was appalling workmanship. Stiches were not sewed properly and cover of the mattress was stitch to correct the alignment. Hope i explain in properly. I ordered Medium - Firm and not medium as it was delivered. I have emailed support and i am hoping to get a refund or replacement of my mattress..”

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Posted 3 years ago

“Its short on the sides 2 inches customer service didnt help much”

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Posted 3 years ago

“Uncomfortable, but the price was low. You get what you pay for”

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Posted 3 years ago

“It has sunk from middle”

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Posted 3 years ago

Hey Simranjeet, if you are having issues with your mattress please email support@nationalmattress.ca and we will be happy to help.

Posted 3 years ago

“The salespeople failed to inform us that there would be an extra $25 charge to take the mattress down into our basement apartment. The box springs we purchased did not come with legs, that was not mentioned. The store we purchased at was supposed to open at 10 am, did not open until 1025. The mattress is of decent quality for the money spent.”

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Posted 3 years ago

“2 out of 5 mostly because the sales team kept assuring me I didn't need a boxframe with this bed frame. The mattress and frame gets delivered, I put it together, place the mattress on the frame and it looks fine. However, it doesn't support a person on the frame because the mattress sinks right through the massive holes. My husband calls to complain and they assure him the frame supports the bed which yes, of course it does, but not a person which is the whole purpose of a bed. They then proceed to say that we may need a flat piece of board instead. So basically the frame "doesn't need a boxframe except that it does". The Salesperson apologized and we went and found 2 free doors to place on the frame instead. Those doors saved our day and worked like a dream ever since.”

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Posted 3 years ago

“Well delivery was pretty quick though customer service is atrocious as I was delivered a super twin box spring even though I ordered a regular twin & even though I've tried reaching out multiple times now to customer service, not one representative has ever bothered to get back to me about this mess up...but who cares cuz you've already got my money...”

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Posted 3 years ago

National Mattress Canada is rated 4.8 based on 14,192 reviews