National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery guy damage my washroom door frame when moving the mattress up to the room. Can I have any claim?”

Helpful Report

Posted 9 months ago

“Late delivery by 3 hrs though it was clear during buying of mattress. Henry denied any kind of lending of help or compensation in terms of customer service. Really poor customer service and was not even ready to listen to complain instead told the driver to take my signature and leave from there. Thomas from north york store made the whole situation looked easy and assisted with customer service in an orderly manner. Company should have an internal communication where if one store is responding to one query then ot should be broadcasted to all so that the customer does not runs around in circles.”

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Posted 9 months ago

“We biught the mattress and it got delivered on time but then there are 2 brownish scratch patches on the edge of the mattress.”

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Posted 10 months ago

“I sit on my bed very lightly and when I went to sit on the end one of the wooden boards just snapped. So upset :(”

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Posted 11 months ago

“I purchased based on the 1 -3 day delivery. My order wasn't even prepared until day 3 and it's still waiting to be shipped. I haven't received my purchase yet, but you are asking for a review????? You also claim to have the lowest prices. This is not true. I should have just made my purchase through mattressville.ca as THEY have the lowest price! They just weren't advertising a 1-3 day delivery.”

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Posted 1 year ago

“Delivery was fast but there is a strong smell/off gassing coming off this item that is causing me to have respiratory issues. It's been happening for a week and won't stop. I'm concerned about my health.”

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Posted 1 year ago

“Matress, easy to buy online, after sales, difficult to get to get any answers about matress concerns!”

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Posted 1 year ago

“My email invoice did not arrive . On my calling the Hamilton store , it was discovered that the clerk made a typo in the address. When the mattress was delivered I found it to be the wrong size . I had wanted a double ,and a queen was delivered . The delivery folks took it back . On checking my invoice I saw that Wayne the clerk had entered QUEEN . I definitely told him I wanted a DOUBLE . This has all been a bit annoying . Please note that the store clerk was continually interrupted by his phone with work-related problems so wasn't concentrating on me.”

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Posted 1 year ago

“Mattresses can be a hit or miss. Exchange policy is meant to discourage you and keep the loudy mattress”

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Posted 1 year ago

“I wasn’t impressed that they wouldn’t ship to my address I order stuff from everywhere and never have any problem getting it here but they wouldn’t ship it I had to end up buying elsewhere and had to pay twice the amount for it which I was trying to save some money because their prices were good”

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Posted 1 year ago

“Bought a king sized gel foam medium comfort mattress. Mattress is comfortable but the dimensions are off leaving gaps with the bed frame. I doubt it's the bedframe because i tried other mattresses before and they fit nicely.”

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Posted 1 year ago

“The mattresses are fine”

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Posted 1 year ago

“Bought 2 mattresses. 1 got moldy in less than a year. The other is perfectly fine. Got house inspection for moulds and they said its due to the mattress. Reached out to customer support but they refused to help atall. Even with warranty, no one wants to help.”

Helpful Report

Posted 1 year ago

“I have had a previous great experience with this company, hence my returning. However, this time (so far) it has not been great. I went to purchase a mattress, it took a long time to get service and the service was very rushed (as there were so many ppl waiting for service). I knew what I wanted, so quickly paid and was offered the choice to carry my mattress out myself which was a great option for me. I brought the mattress home but upon unpacking and waiting for it to inflate the 24 hours, I discovered 3 small stains on the mattress. It makes me question whether this was a new mattress or a returned one. I purchased a new one. I'm awaiting a resolution from the store which I hope will come but this email popped up so quickly about a review I thought this might speed up the process. As a single parent who took time and carried this home myself, it's a lot of work. I was glad not to have to coordinate delivery but now I have lots more to coordinate. Here's hoping to win this purchase that will now delay my son's new bed reveal for his birthday. Outside of this, great way to save on a mattress and our first experience with the same staff a few years ago was lovely!”

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Posted 1 year ago

“Few months after using the mattress this is what it looks like .”

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Posted 1 year ago

“Mattress quality is not up to date.”

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Posted 1 year ago

“Bought a box spring online. Advertising said it would arrive 1 -3 days. Bought the boxspring because it would arrive the same time as our new mattress. Arrived a week late. No help or solution could be offered to me except that I am out of luck. Customer service was not helpful.”

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Posted 1 year ago

“the materas sofar is ok the delivery person was very nice however i feel cheated that i had to pay 45dollarsonly to have the matres left at the curb.”

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Posted 1 year ago

“I bought a pocket coil mattress. I don’t feel the mattress doesn’t feel the same as what I saw in the store. The box spring arrived damaged. And the bed frame looked like old. Lot of paint damage and scratches.”

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Posted 1 year ago

“Delivery was delayed eight hours from the original time of 11am. When the delivery finally showed up at 8:30 pm, I was met with poor customer service. The individual dropped of the box spring with no eye contact and a poor disposition. When I asked them about paperwork for proof of delivery, I was to like to check my email and also responded with "we don't got no paperwork" I've never encountered a "home furnishings" company that delivers after 6pm unless it is specified in advanced. Never again!”

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Posted 1 year ago

National Mattress Canada is rated 4.8 based on 12,942 reviews