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National Mattress Reviews

4.8 Rating 7,998 Reviews

96 %

of reviewers recommend National Mattress

Company Reviews

Product Reviews

4.8

Based on 7,998 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 5th May 2024

National Mattress 5 star review on 5th May 2024

National Mattress 5 star review on 5th May 2024

National Mattress 5 star review on 4th May 2024

National Mattress 5 star review on 3rd May 2024

National Mattress 5 star review on 3rd May 2024

National Mattress 5 star review on 3rd May 2024

604

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““I am very grateful that today all my investments have been recovered fully. I am never going to invest in any company that offers btc or any other scheme. CP-INVESTIGATION.C0M help me to get my money back, They also were very understanding about some of the shock and anxiety that one has after being scammed. Very proffessional. I can recommend them with 5 stars””

Posted 8 months ago

“I had a somewhat difficult time getting customer support for this order. I think multiple people were communicating with me, but not with each other, and it's also unclear whether my emails were read in full. It took about a week to get a firm answer from them. In terms of my order, I feel strongly the mattress I bought was not as described, I explained my position in detail, but they are claiming no responsibility for that—they say I should've gone in person. So, if you have not the means to get to any of their locations, I would suggest being very cautious about trusting the description and buying online; I would not do that again.”

Posted 8 months ago

“Bought a Queen size box spring recently which I feel was poorly designed and on top of that it’s been very squeaky. I called to report the matter and was told to send in a recording of it squeaking.”

Posted 8 months ago

“The delivery service was very bad: - first of all they are not professional at all asking me to cary my order despite the fact that I paid for in room delivery - secondly they got into thinks that are not their business. While I was talking to the security, they said to the security that the management should make me pay a fine… - finally they were very unhappy to deliver my order since they were complaining all the time”

Posted 9 months ago

“Although there were problems at this end, your ETA notification went from 12:00-2:00 pm then to 1:45pm - 4:00 pm & I did not see a 15 minute ADVANCE labelled as such. For some reason no one heard the driver's call, I was likely out for a very few minutes, but my mate was here. Staff here notified me that the VAN I asked them to let in had missed them when they were out. NM has made no returns to calls or emails since”

Posted 9 months ago

“Good mattresses and they replied quickly to emails though the delivery estimate was completely off and we had to wait an extra week and a half.”

Posted 9 months ago

“I ordered for a firm mattress, it was delivered and the delivery guy didn't even wait for me to check before he took off. Well, the mattress doesn't seem like a firm one to me, I sent an email and I'm yet to get a response. Hopefully, I will get a response soon,as I'm still waiting.”

Posted 10 months ago

“The mattress arrived in a dirty and holey packaging which revealed the mattress with a stain and then another black stain. Your rep tried to give me a discount and suggested I use Lysol. If I buy a brand new Mercedes and it has grease marks, what will they do to help me?”

Posted 1 year ago

“Very hard to sleep on”

Posted 1 year ago

“My mattress from Springwall came defective, and is unable to be slept on. I've been going back and forth with customer service and my claim has now been sent in. Problem is I was told ill have to cover the transportation cost of the DEFECTIVE mattress, how is this fair. I won't be purchasing anything else from National Mattress or Springwall again, neither will my relatives, unfortunately a friend already made a purchase from my suggestion this was before I received the mattress, which came in a bag instead of a box like it was listed. I gave 2 stars because the mattress did come on time and customer service did respond to my emails, but at the end of the day mattresses are VERY expensive and I'm being told I have to spend more money and wait weeks for response from Springwall on top of being told ill have to fork out more money for a defective item to be sent back, did I mention me and my toddler have been sleeping on the couch.”

Posted 1 year ago

“I did ordered extra firm. It feels like they are soft ones.”

Posted 1 year ago

“Hi this mattress is not good. This mattress remains in sunken position from one side and i have submitted claim for refund.”

Posted 1 year ago

“The mattress I ordered (I should have spent more I suppose) has very little cushioning so it's like laying across a metal army cot. The delivery etc, payment was fine”

Posted 1 year ago

“I had bought similar Sealy mattress 4 years before from national mattress and that worked really well, I was so satisfied with the mattress and the store that I went there again but this time I am not fully satisfied with one of the 2 mattress I purchased. One of them is bit sulking and other one is totally firm and I am using them on the same day bed so kind of unevenness is there. I swapped the two on the bed and now the problem shifted to other side. Not too happy with one of the two galaxy mattress I purchased. So I will give 2.5/5 as am happy with only 1 mattress out of two.”

Posted 1 year ago

“Terrible for my back, sags in the middle, sleeps hot even with all the adjustments. 6'1, 200lbs.”

Posted 1 year ago

“Apologies for delay, its a very soft mattress and I'm getting back pain while using this but my family members(Kids) didn't get any, but not sure for long term I'm not able to use this regularly. on the time of purchase you have covered the mattress with plastic sheet so not able to judge the mattress quality. Thanks for understanding.”

Posted 1 year ago

“I recently bought a mattress with national mattress.After using it for sometime i realised that i need more firmer one. I wanted to exchange but they charge whooping 95$ for the exchange plus the cost for the new mattress. Do not recommend buying if you are not 100% sure that the one you are buying is the right one for you.”

Posted 1 year ago

“Experience pain when I sleep on my sides and back. Didn’t help relief pain”

Posted 1 year ago

“I suppose to get 3 mattresses from National Mattress but just got 2 and I got informed only at the time of delivery. I don't have any email/telephone to get confirmation on pending mattress delivery yet after 3-4 days.”

Posted 1 year ago

Hey Bhavikkumar, you should have received a notification that your remaining mattress is being delivered tomorrow! Please let us know if you need any further assistance. You can also reach out to the store directly or email support@nationalmattress.ca if you have any further questions.

Posted 1 year ago

“i received mattress with stitches came off in places on top. Seally didnt consider it as an issue. I reported the issue within few minutes after reciving it. No resolution just giving false reply saying its excess thread. NM were helpful with an earlier purchase so givng 2 stars else it will be zero star.”

Posted 1 year ago

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National Mattress is rated 4.8 based on 7,998 reviews