National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read the warranty and refund or exchange policy carefully, all the manufactures of the mattress's offer 100% money back if your not happy with the mattress , this company makes you pay $94 to make an exchange , and you have to pay the shipping for the old and new. If your smart, you would by the mattress direst from its manufacture.”

Helpful Report

Posted 4 years ago

“The delivery guys are nice. However, the mattress that we got has no free waterproof cover. It's confusing that when we ordered the mattress, the website said it applied to a free waterproof cover on top of the discount ($30). And even on the receipt, it says that clearly. After calling to the customer service, they still can't admit that the website has some flaws and blame on customers,which is not acceptable at all. Also, the mattress that we have got has black stain on the top.”

Helpful Report

Posted 4 years ago

“Delivery was delayed for 1 week because I missed a call from customer service. No voicemail or email was sent to notify me that they have reached out to me. If I didn't follow up through phone call after 4 days, they wouldn't have captured it and scheduled a delivery.”

Helpful Report

Posted 4 years ago

“Not good customer service”

Helpful Report

Posted 4 years ago

“Went into the store for very first time. Bought two king size mattresses. In return got very poor customer service. Received my order on time. However, the product is damaged. Not satisfied. Called them on a very next day. However, no one has received the call. Called in today also but no response.”

Helpful Report

Posted 4 years ago

Hey there, can you please send an email to support@nationalmattress.ca and we will be more than happy to help you out. Thank you.

Posted 4 years ago

National Mattress Canada is rated 4.8 based on 12,942 reviews