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National Mattress Reviews

4.8 Rating 7,925 Reviews

96 %

of reviewers recommend National Mattress

Company Reviews

Product Reviews

4.8

Based on 7,925 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 30th April 2024

National Mattress 5 star review on 29th April 2024

National Mattress 5 star review on 29th April 2024

National Mattress 5 star review on 28th April 2024

National Mattress 5 star review on 28th April 2024

National Mattress 5 star review on 28th April 2024

National Mattress 5 star review on 28th April 2024

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase was quick and smooth. The app or web was interactive and has no issues with that. Delivery was average, i delivery was scheduled between 8:30-10:30 AM, but was delivered at 11:00 AM. Therefore, I wasn’t in my apartment when it was delivered, I had to go back to my work. And no apologies or side note that delivery will delayed, understandably traffic and other circumstances happen, but No communication, I didn’t appreciate that. Other than that everything went well.”

Posted 6 months ago

“Standard mattress store. No complaints.”

Posted 6 months ago

“Delivery was on time. Received enough notice. However, the men put this mattress vertically in my doorway, jamming it through so that it was stuck and left. When I got downstairs (I was upstairs for 30 seconds) I found it jammed in the door. I had to kick it out of the door (the only way it was budging) before I could put it horizontally and bring it up myself.”

Posted 6 months ago

“Honestly, the sake was completely driven by price. Felt I was interrupting the guy in the store. I’m guessing he is a cashier not a sales person. Lived the free delivery. Although deliver guys did not remove shoes in new townhouse”

Posted 6 months ago

“Update: they delivered another mattress which appears to be working fine. Although driver ran away as soon as he dropped the mattress off, and did not await inspection this time, but in the end it all worked out 3 out of 5 stars, customer service can use some improvements, otherwise good quality products I believe. ------- I received the mattress, it was inside a plastic cover, but there was dirt in the middle / center/ and on the edges. At first we thought it was just dirt, some of it was, but a few spots looked like they were on the bed, couldn't clean it off. Called the 1800 number they told me to email them, which is assanine. I called the store and they scheduled another delivery 2 days after. The delivery person was not having any of it, instead he was in a hurry, made me feel that I had to make a difficult decesion under pressure, to either accept a mattress that is potentially are used or send the mattress back which I needed asap. All in all a bad situation, with no immediate support. I am hoping and praying I'll get a good quality mattress on the time promised. This experience has been a major inconvenience.”

Posted 6 months ago

“I need a very firm mattress for my back. This wasn't firm at all. Would have to purchase a new mattress.”

Posted 6 months ago

“Decent selection. Large warehouse. Delivery should be on daily basis. Not twice a week. Employees are friendly, but seem to lack knowledge of types of foams and coils and even the system. Didn't know how to find the mattress in the system.”

Posted 7 months ago

“Pros: - Mattress arrived on time, good prices Cons: - Had to search for discount codes - No instructions provided that mattress was compressed by manufacturer and appeared smaller than usual in packaging, this caused driver and us to mistakenly think it was a twin/single mattress and not double/full. Had to reach out to customer service for clarification. I was hesitant about opening packaging as order receipt has text saying "no returns or exchange" if packaging is opened. Customer service recommended I open the mattress to verify size. - It would be nice if there was a demo video by National Mattress showing the product as it is an online purchase and hard to tell what its like without seeing it. Product page issues: For the Chirofoam Extra Firm mattress, the specs are incorrect when compared to the manufacturer Chirofoam website, it is a 10" mattress and not 12". The foam inch volume is also different. I ended up buying the Firm instead of the Extra firm because of this discrepancy.”

Posted 7 months ago

“Customer service was OK from one sales person, while the other was utterly clueless and un-helpful. For the most part there is a reasonable synchronization between the inventory listed in the website and the actual inventory... but not entirely. Buyer beware, they may not have the mattress listed in the website. Their inventory is NOT real-time. There is pretty much zero documentation / description / features of matresses in the warehouse... which does not help. The website has limited info. Their return policy is pretty much impossible to execute, since once the mattress is taken or delivered, is considered "used" regardless if it was opened or not. The website says otherwise. Satisfaction warranty time (90 days) is generous but the "return fee" (95 $) is most definitively NOT. I bought only because of the price factor; from that perspective is a good deal if you can stomach the caveats.”

Posted 7 months ago

“Good selection, good prices. Only have my mattress now for 3 days so still early to tell.”

Posted 7 months ago

“I ordered a mattress and boxspring online. The process was easy and it came quickly in a couple of days. Unfortunately, when I put it together it was too high for me. I am a senior and didn't want to have to use a stool to get on my bed. Because I had taken the plastic off my boxspring they wouldn't let me do an exchange for a low-profile boxspring, I had to order and pay for another one plus shipping.”

Posted 7 months ago

“Came earlier than expected (great!). Delivery person just knocked on the door, left the mattress. Didn't even wait for me to open the door to receive it, and I was standing a few feet from the door at the time... Daughter likes the mattress and it seems comfortable when laying down. Feels a bit softer than anticipated (it's rated a medium firmness). I sink off the edge when I sit next to her. Overall, no issues though.”

Posted 7 months ago

“First, the last time I buy a mattress there”

Posted 7 months ago

“Purchased a mattress, but it arrived rolled up. Since the mattress was rolled up, the corners are all out of shape. I gave a two days, still the same. Hopefully, it's not a manufacturing issue.”

Posted 7 months ago

“With current set up. It is hard to try mattresses and customer service was good but as I did not receive my mattress and base it is not easy to give feed back yet”

Posted 7 months ago

“The price seems to be lower than normal retail price. However the delivery day was postponed unexpectedly and it is a bit disappointing. 3 stars for the price.”

Posted 7 months ago

“We buy the mattress from the store. It is good that we can try on every mattress. That make us easier to decide what we want. Some of the staffs are friendly and they are patient in introducing the mattress. But some of the staffs are quite impatient and they speak very fast, espeically the staff who help us to check out. He seems in rush and he did not let us to reconfirm anything.”

Posted 7 months ago

“The overall experience was good. However the shipment arrived two days late, and the box was open. The rest was very straigh forward and mattress very good quality.”

Posted 8 months ago

“It’s so sad to say that I purchased a National mattress at the store but they sent me a box spring with a big hole in the centre. They covered it with the mattress so u don’t see it but my bed frame was making squeaky noise last night and I decided to put some oil on the nuts and bolts and that’s how I saw the hole in the box spring. No honesty to their loyal customers. Bad experience with this company”

Posted 8 months ago

“Mattress hasn't arrived yet. Delivery time is mediocre. Website can be improved a lot.”

Posted 8 months ago

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National Mattress is rated 4.8 based on 7,925 reviews