National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 8,129 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 8,129 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 16th May 2024

National Mattress 5 star review on 13th May 2024

David P

620

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a queen mattress box, it makes squeaking noises!! I have to discard it! I called them and they want a video!!!! What a mess. Don’t buy from them!”

Helpful Report

Posted 2 years ago

“Not firm as i thought it would be. Do not like the material. Easily damage. Thank You.”

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Posted 2 years ago

“This place is joke. Salesmen are rude, they setting behind their desk play games on computer and ignoring the customers. Joke city.”

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Posted 2 years ago

“Waste of time. Have a Hamilton address when trying to set up delivery it says they won't deliver to that address Received an email stating they were open on Sundays. Had to borrow a truck and drove to the mississauga location for open. Once there the sign on the door said open on Sundays. Called the number on the door to get them to open to give us the mattresses no answer. Tried a different extension someone answered and they told us that that location isn't open on Sundays and the email template was wrong and they should have changed it. Asked for the items to now be delivered as I had wasted my time. Was now told that they do deliver to my address but they couldn't this week cause the truck was full. Was then told I could drive to another location to pick up my order and they said it was 15 minutes away (GPS said 30 mins) Drove to the other location to pick the items up and while I was there asked if I could also purchase something else. Was told no it all has to be done online, which is fine. I work in retail and if my company made an error like this we would have done everything we could to help fix the situation. ( make room on the delivery truck, offer a discount on another purchase, refunded some of the purchase price for the extra time spent driving) nothing was done at all and we barely received an apology for their mistake. I still need to make another mattress purchase but I will pay a little more at another store that values their customers time.”

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Posted 2 years ago

“I buy extra firm mattress, second week have horrible smell from material,they sad it's foam, should be using different materials then,better buy sheet of plywood,then they mattress”

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Posted 2 years ago

“Very poor delivery service”

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Posted 3 years ago

“Do not buy anything from this company , they are terrible in every way possible . Not only will they take you’re money and not give you what you paid for because they are very incompetent and seem to be crooks . They owe me money because they screwed up my order and then said they would refund me the money l was owed ...? Nope 👎... they just lie and lie and lie .... they say there’s head office policy is 4-5 days for your refund , it’s been close to a week and a half and l have contact there head office here in Toronto at least 8 times , they don’t plan on paying me anything , so small claims court it is ...... and by the way , there’s head office consists of two rude cocky pricks who are ignorant and don’t give a _ _ _ _ because they have your money ..... save yourself the hassle and tell family and friends to stay far far away from these crooks”

Helpful Report

Posted 3 years ago

Hi Jason, your refund of $56.50 has been issued to visa ending in 4422 on March 30th. Please check your statement or contact Visa directly for clarification if you do not see it back on your card by this point.

Posted 3 years ago

“I would never in my life purchase from these jokers again. Stick with a reputable name like the Brick or Leon’s trust me. They dropped my mattress off at my door and would not bring into the house. Yes it does state this on some page on the website but you have to look for it, it is not mentioned when I set the delivery date or in any confirmation email. My wife’s pregnant and I have a disability, we had to hire a moving company to bring to our bedroom. NEVER AGAIN!”

Helpful Report

Posted 3 years ago

“I was told by the dispatcher that the delivery men would take the box spring to the second floor as I live alone. They refused, cam two hours ahead of schedule and I refused the delivery. Still waiting for my credit.”

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Posted 3 years ago

Due to COVID-19 we are unable to enter your home in order to keep our staff and customers safe. Your refund has already been processed. Please allow 2-3 business days to see the funds back on original method of payment.

Posted 3 years ago

“Shipping was delayed due to an error with National Mattress and was only discovered after I called in, no one even bothered to notify me. Extremely disappointed.”

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Posted 3 years ago

“not comfortable at all first they sent it wrong then when I called the did sent me the right one but not happy a t all.”

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Posted 3 years ago

Can you please send an email to support@nationalmattress.ca and we will be happy to address your concerns.

Posted 3 years ago

“The customer service was alright but the product is garbage. Being a heavier set man I opted for a very firm mattress. I've had the mattress now for a few months and I already searching for a new one. The foam has condemned and left a bill in between me and my wife. This mattress was expensive but is. Ot with the mo way I paid for it. Completely unsatisfied and now 800$ broker.”

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Posted 3 years ago

“Terrible quality and they don’t return calls or emails”

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Posted 3 years ago

Hi, we got your email and have responded. Looking forward to hearing back from you.

Posted 3 years ago

“The quality of mattress very bad. I’m not sure if it’s because I choose a wrong mattress.it was showing 670 coils. But when we slept on it for one night, the mattress already went down that part . Also I bought the mattress after seeing 90 days free trail. But when I called them they told I have to pay 90 dollars for some disposal fee, which I was not aware of. Delivery and price was good”

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Posted 3 years ago

“Poor customer service . Mattress is good 👍”

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Posted 3 years ago

“Stay away. Terrible exchange policy. When you do an exchange, there is no discount, you can not get a refund if you buy a chipper one. You get a store cheque instead.”

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Posted 3 years ago

“I ordered a matress online on Dec 1st and got a call a few days later that there will be a week of delays. No feedback ever since then. I call and it goes to voice mail. I try to login on my account and it is non existing.”

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Posted 3 years ago

Hey there, can you please send an email to support@nationalmattress.ca and we will be happy to look into your order. Thank you!

Posted 3 years ago

“The delivery team left the mattress at the door. Their sites states that they will deliver the mattress to the customer designated area. The person who called to arrabnge delivery did not mention it either. I am 65 with a hear condition. I now have to move a kingsize bedspring and a mattress up a flight of stairs. Shameful and deciptfull practice.”

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Posted 3 years ago

“I was not informed that the delivery guys just leave mattresses on the street. I live on a third floor and they refused to carry it up. I was waiting for them all day, I lost a day of work FOR NOTHING!”

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Posted 3 years ago

Hi Luis, we are sorry that you were not informed about our delivery procedures. Due to COVID-19 we are currently only offering contactless delivery to the front door. This policy in in place to keep our staff and customers as safe as possible during these times. We thank you for your understanding.

Posted 3 years ago

“Ordered a mattress from National Mattress online because of the good reviews, best stock and fast shipping as advertised, just to receive a call the next day saying that the matress is not in stock and would take 2-3 weeks for restock. The website failed to post an -OUT OF STOCK- notice on the item when it was ordered. So much for "fast". If you want to wait weeks for a new matress, order from this place. Or go check out one of their competitors.....”

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Posted 3 years ago

National Mattress is rated 4.8 based on 8,129 reviews