National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 8,316 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 8,316 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 1st June 2024

630

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery team left the mattress at the door. Their sites states that they will deliver the mattress to the customer designated area. The person who called to arrabnge delivery did not mention it either. I am 65 with a hear condition. I now have to move a kingsize bedspring and a mattress up a flight of stairs. Shameful and deciptfull practice.”

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Posted 3 years ago

“I was not informed that the delivery guys just leave mattresses on the street. I live on a third floor and they refused to carry it up. I was waiting for them all day, I lost a day of work FOR NOTHING!”

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Posted 3 years ago

Hi Luis, we are sorry that you were not informed about our delivery procedures. Due to COVID-19 we are currently only offering contactless delivery to the front door. This policy in in place to keep our staff and customers as safe as possible during these times. We thank you for your understanding.

Posted 3 years ago

“Ordered a mattress from National Mattress online because of the good reviews, best stock and fast shipping as advertised, just to receive a call the next day saying that the matress is not in stock and would take 2-3 weeks for restock. The website failed to post an -OUT OF STOCK- notice on the item when it was ordered. So much for "fast". If you want to wait weeks for a new matress, order from this place. Or go check out one of their competitors.....”

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Posted 3 years ago

“So disappointed! I bought a mattress from here around a month ago when it came in it was not the dimensions as stated online. The mattress didn't fit my bedframe and was extremely terrible quality the fumes coming from the mattress also made me physically ill. I tried contacting them about this issue 3 times and every time there was absolutely no help. They rave about there 90 day guarante but in no way honor it. Absolutely horrible service and quality will never shop here again and will be filling a complaint with the better business bureau!”

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Posted 3 years ago

“Do not be fooled by their "reviews". They are fake and self generated [come on...almost 100% 5 star rating?1?!]. I have dealt with them in the past and they are very unprofessional and, for lack of better words, real douchebags. How can anyone trust a company that puts out fake positive reviews?”

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Posted 4 years ago

National Mattress is rated 4.8 based on 8,316 reviews