National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 12,942 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 12,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 11th May 2025

1119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please respond my request 15017 ASAP. new mattress sagged.”

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Posted 1 year ago

“Delivered a wrong mattress”

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Posted 1 year ago

“They are not clear on return policy. Whatever you are buying is final.”

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Posted 1 year ago

“They delivered a wrong mattress and would not respond back to my email.”

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Posted 1 year ago

“Very poor customer service. The guy who came to deliver was super arrogant and already angry at something. Rang the bell 6 times continously and barged in with the mattress the moment door was opened.”

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Posted 1 year ago

“I would like to review my purchase once I have received it, but I am told I have to do it today.”

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Posted 1 year ago

“This was the first & last time I will purchase from National Mattress. Good luck..”

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Posted 1 year ago

“Their customer service is the worst. No phone can be called for the post-sales service. The only way is through email, you can just ignore your emails!!!! You can not find any manager to talk to, when you call their number, they always say "I am just a sales guy and can not do any help, you can just only email our support". I bought a mattress from their store. Found there is a swelling line on the mattress which makes the mattress uneven and uncomfortable when sleeping. After about two days I contacted them and sent them lots of images and they always said that was normal and could not do anything. A brand-new mattress should not have an uneven issue. Even though it may have, I would not pick that one because I was buying a new mattress. I am buying a new mattress to have a comfortable sleep, but this new mattress makes me feel painful just because of the uneven line. They just do not want to make a replacement. I know the probability of buying a mattress having this issue is pretty low. But it would happen to you probably, and they would help you if that happened.”

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Posted 1 year ago

“The mattress is going soft it’s been a week only.”

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Posted 1 year ago

“Horrible Seam came apart a couple of months later and I’m Still waiting for a response Poor service from this company”

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Posted 1 year ago

“Do not trust this vendor! The vendor does not respect their so-called "90 Night Comfort Guarantee", and makes up terms after the sale, regardless of what is published on their website, asking for additional payments and charging extra fees that are not applicable. To close the initial sale the vendor promised a full refund if not satisfied saying that their "no refund" policy was only for in-person sales, not for online orders. The item sold was Significantly Not as Described (I bought a firm mattress, got a very soft one delivered). When I asked for a refund, not only was it denied but worse, they won't apply the initial purchase against a replacement item! Instead, they are asking that I pay in full for a 2nd mattress with a vague promise that a partial refund would follow later.”

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Posted 1 year ago

“useless”

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Posted 1 year ago

“The driver called and said he was 5 minutes out then proceeded to be at the mall for an hour getting food. If you were stopping for your lunch maybe not call the person and have them waiting for an hour.”

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Posted 1 year ago

“The customer service was very unprofessional. The delivery driver wouldn’t answer my call backs 2 minutes after he called me and then said they don’t come to the door and left. When I called him and the head office they answered their phone with just “hello” instead of something more professional. They rescheduled the delivery and then didn’t show. When called to find out why they just said the route was changed and said they could try to fit me in the next day and forgot about it again. When I called them he said he would try to fit me in and came very late. I paid $80 for in room delivery and was only refunded $45 and had to bring it into my place myself”

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Posted 1 year ago

“Confirmed original packing of Tempur mattress, but actually delivered opened packing Tempur mattress sealed with adhesive tape plus dirty stains on the back. We emailed to support@nationalmattress.ca immediately about what we received and asked for a replacement or return. Then they tried to give you every kind of excuses to convince you that opened plastics packing Tempur mattress is what they received from Tempur and that opened packing is ORIGINAL PACKING! Terrible experience! Up to today, they still don’t want to make a replacement or return simply want to pay $200 to settle the issue. What a cheating company they are !”

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Posted 1 year ago

“OVERPRICED JUNK DELIVERY WAS AS PROMISED”

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Posted 1 year ago

“I would like to return the mattress. It says ‘firm’ but it’s not firm at all, it keeps sinking in and the delivery guys were so rude!”

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Posted 1 year ago

“horrible mattress”

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Posted 1 year ago

“lack of customer service, only interested in sale we request suppor details and no one open to explain, they dont know the products, even after but at the time to put the the Mattress in the truck no one help, very poor poor service! Its second time buying here but no good experience”

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Posted 1 year ago

“The mattress quality is good. The sales person however was not much helpful at all. He was too straightforward bordering on rudeness. It's just the quality of mattress and me running short of time, otherwise I would never buy from that store. I would highly not recommend such outlets. I have informed all my friends and family to stay away”

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Posted 1 year ago

National Mattress Canada is rated 4.8 based on 12,942 reviews