“Do NOT go with their Flex plus insurance..not worth paper it's written on.....not interested in helping you...They're OWN solicitor told us " DO NOT BOTHER in pursuing a BIG company "you won't get anywhere"...Have a nice day...
Hence..we took our money out straight away and closed all our accounts..if you want a good insurance...go with Lloyds...They are brilliant...”
“I had a problem with my credit card, the lady in the Bedford branch , was first class, she rung and sorted the problem out, she was so good and helpful, 5 stars with a smile .”
“Awful company, cancelled my account without any explanation, made a complaint and their reply was in various font styles so clearly was a cut and paste. Awful company.”
“Absolute joke of a place.
Applied for the flex direct account with excellent credit score,for the £200 switch.
Uploaded all my documents for data security,and penciled my date in for the
Switch.
After 5 days I received a text message on a Sunday morning,to say that something had gone wrong on there end,and that I can apply again.
I have decided not to bother now,after all the messing about.
Not a very professional outfit.
I earn good money aswell,so I will shop around elsewhere.
My advice is stay away from this outfit.
You only need to see the negative reviews people have left on trustpilot about there experiences with nationwide,it truly is shocking.”
“My daughters current account has been frozen due to a scammer claiming she didn’t sell him tickets and she clearly proved all the evidence she did and he also went to concert . Fraud team said they would update her on 27/11 , they removed the money out of her bank account. That date has gone past and they have not contacted her and now when we phoned the bank it has been extended to 30 December with no explanation, she can only lift cash but everything else is frozen. Customer service and fraud time have not updated her or even returned her calls. Awful bank ,
if it is ever resolved her account will be moved to another bank.
Avoid setting up an account in Natiowide…
.”
“I have had a flex account for 10 years with nationwide never had a problem then I couldn’t access my balance ,not a great problem since I don’t use this account much but I don’t really understand what happened and I can’t get a person to speak to on the phone .Online chat is useless might as well discuss my problem with the dog . I’ll get rid of this account asap (if I can manage to do it) Laughable glad it’s not my only account”
“Impossible to deal with . Long wait customer service endless burble about going online when one has made a call deliberately. Broken card reader arrived weeks late . Cannot access online account without multiple stages . It’s an awful experience”
“The online transfer was was been blocked for no reason and I had to call a number. When I called, they said that my transfer was canceled, my online account was suspended and ordered me to go to an agency. I refused to go, because I have done everything right and I can't take a day off to do this, but they refuse and gave me no options. I will go, but to close my account, terrible experience.”
“Your customer representatives need lessons in dealing with people with mental health disabilities. Telling someone with anxiety to call when they can’t and insisting it’s the only way you’ll deal with the issue is not helpful. Sarah Thompson should not be in you complaints department. Telling someone recently tragically bereaved that she “appreciates how difficult things are for me” is really not an acceptable thing to say. You have no idea. On the back of this appalling service I have today opened an account with First Direct and will be starting to transfer my affairs over to them. No loyalty to me, no loyalty to you.”
“EXCELLENT SERVICE !!!!
Harry Nagi provided me exceptional customer service.
When I was contacted by Harry I was in the market for a new phone and had been doing some investigating in order to get the best deal. There are so many options available I had no idea which to choose. It can be very overwhelming deciding what is best, especially when you are not familiar with a lot of the terminology.
I explained what I needed in a plan, and it DEFINETLY needed to included a new phone. Harry took the time to see what offers where available, then contacted me with my options. He took the time to explain everything to me and pointed out the pros and cons of each.
Harry went above and beyond to ensure I understood the plan I was getting and how I went about selecting and receiving my phone.
Harry set everything up for me; I did not have to lift a finger. The only thing left for me to do was to decide on a phone.
I would not hesitate to recommend Nationwide !!!
THANK YOU HARRY NAGI FOR ALL YOUR HELP !!!”
“AVOID AVOID AVOID AT ALL COST
AVOID AVOID AVOID AT ALL COST
Banking with them 20 years. Today they froze my account becouse I made a payment of £750 to my brother account and they decided its fraud. Bare in mind we have same surname. Call them, toldem thats not fraud its me sending my money to my brother account.Lots of intrusive questions, why, what for, my brother date of birth, insinuating that I may suport criminal activities, I gave them the reson they said they are not convinced as i could make it up. Is this for real ?? Whats wrong with this people? They froze my account cos Loren felt like it. What a dystopian world we live in?
I will sort out legal advise and I am out off there. Discussing costumer service.”
“Zero customer service capability.
They have removed all access to real people online and by phone so that customers can be served by "the process". If you ever get to speak to a real person they too are restricted by "the process" which is designed to not let anyone fix any problems.
I guess their process designers thought they were so smart that they could address every issue ever with chatbots and phone prompts to "press 6".
They were so very very wrong.
Avoid. Or it will cost you money.”
“For about the last 6-8 weeks,apparently the Nationwide have been updating their telephone service. Sadly service is no longer the word to use.Calamitous is more accurate. Formerly,in order to obtain a balance or transaction rundown it was only necessary,under prompting,to press a few buttons. The whole thing is now run by what seems to be a robot or AI or some similar thing that cannot recognise normal language. E.g. upon being asked to specify which service is required,one might reply "last 10 transactions" to which the robot replies "so it"s about a dispute?" This has been going on for at least 6 weeks with no sign of improvement at all. Why systems that function perfectly well have to be "updated" (for updated read destroyed or ruined) is a mystery. Perhaps exposure on social media or the press would prompt improvement.”
“After 15+ years of homeowner insurance, I filed a claim for slab leak repairs & was told that a bid of $12,722.49 from one of their partners was competitive. My main bathroom water closet is busted up & my steam shower is busted up & other areas have been torn up. My Claim was not handled appropriately and according to their guidelines, from the start. I think this is because I’m a single African American woman in a predominantly white neighborhood. RACISM abounds. Potential & current African American customers Caveat Emptor; your Nationwide claims will be handled by a RACIST company. More to come in a few days.I’m”
“Horribly unfriendly/unprofessional customer service twice over and appalling telephone treatment of an elderly person. Felt I was being treated like a criminal. The experience shook me up raised my blood pressure and left me ( a normally well person) unsteady on my feet.
It's unacceptable”
