Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,266 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received order promptly and hopefully will be beneficial for my health”

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Posted 2 years ago

Thank you for your review Marie! :)

Posted 2 years ago

“Quick delivery, rural location. Easy to order via Nature Care College.”

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Posted 2 years ago

Thankyou for your feedback.

Posted 2 years ago

“Pre/probiotics helped a lot with my constipation”

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Posted 2 years ago

Thanks for your review. Kindest regards, Natural Chemist.

Posted 2 years ago

“Product arrived promptly and was very carefully packaged.”

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Posted 2 years ago

Thankyou, Vera :)

Posted 2 years ago

“Everything was fine, processing of order was fine, delivery time approx 5 working days after dispatch, my only issue was that I didn't recieve any communication from Natural Chemist after placing my order and getting a confirmation. There wasn't an email saying "We've processed your order" or "Your order has been dispatched" - I had to rely on getting that information after the fact from the shipping company. It's not a deal breaker and I will buy again, but just makes me worry when buying first time from a new company, and it makes it feel like I don't know when I will get my order because I don't even know if they've seen it yet,”

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Posted 2 years ago

Hi Tara, thank you for your review. Our team has sent you an email regarding this. It may be worth checking your junk mail to make sure we aren't getting lost in there! Kind regards, Annie (Naturopath)

Posted 2 years ago

Hi Tara, Thanks again for your feedback. Natural Chemist typically sends out an automated email with every dispatch in order to notify our customers that their delivery has been shipped. We are currently looking into why this was not synced with your order and are confident it will be rectified soon. Please let us know if we can help further. Kindest regards, Natural Chemist Team.

Posted 2 years ago

“Still early days will give a review soon, but I do feel a bit better”

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Posted 2 years ago

“Courteous person assisting with filling the order and the goods were delivered in good time. Thank you for prompt service.”

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Posted 2 years ago

Thanks for your review Marcel!

Posted 2 years ago

“Paid for express delivery. Didn't receive the product for 8 days. The product was in transit for four of those days. Four days to deliver 60km from the pickup.”

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Posted 2 years ago

Hi Adam, thank you for your review. The probiotic you ordered is considered a "fridge free" probiotic. Manufacturers recommendation for storage is "Keep away from direct sunlight and store bellow 25˚C in a cool dry place. We recommend refrigeration upon opening." This will help increase its shelf life after the seal has been broken. Great news is your product will not have been impacted by the 4 days in transit. Please don't hesitate to call our team if you have any questions - 1300 882 303. Kind regards, Annie (Naturopath)

Posted 2 years ago

“Some packages were damaged, in the next shipment it is better to put a "fragile" sticker on the box.”

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Posted 2 years ago

We appreciate the feedback :)

Posted 2 years ago

“Overall, I'm pleased with Natural Chemist. With a script there was a back and forth and it took some time. But at the end everything was fine”

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Posted 2 years ago

Thankyou for your review Franz!

Posted 2 years ago

“Appreciated their patience in learning how to use their site.”

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Posted 2 years ago

We are always here to help and encourage you to reach out if you need any further assistance. Kind regards, Natural Chemist Team.

Posted 2 years ago

“The products are good. The postage is expensive. I have paid much less for items that are larger in size and the express post option is also very expensive. It all adds up when you spend money on good quality products.”

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Posted 2 years ago

“You did well. Took a little longer than i would have liked for delivery. Considering express post was paid for. However, id say that was more a postal issue. I will be using natural chemist again.”

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Posted 2 years ago

Thanks for your review Jim!

Posted 2 years ago

“User interface on a mobile device is awful, aside from that, product and shipping is super fast, it's just getting in to actually view my scripts and place the order properly is not fun.”

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Posted 2 years ago

Hi Alex, Thanks very much for your feedback. We are working on improving the mobile display. Could you please tell us more about which steps were not good and why, or maybe send screenshots. Really appreciate any input you can send (info@naturalchemist.com.au) to help us improve.

Posted 2 years ago

“Thank you for your prompt service”

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Posted 2 years ago

“Quick Service and the product arrived carefully packaged. I am very happy with my purchase from Natural Chemist.”

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Posted 2 years ago

“Short delivery time.Well packed.”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

“Hi there, The order was held up by one of the supplements, but I only found out when I called in. It turned out I wasn't in any rush for that particular supplement so it would be good to be sent a quick email to give me the choice to wait for the whole order, or to collect the other items. Staff were friendly over the phone and when I collected the order.”

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Posted 2 years ago

“My naturopath recommended Mutaflor for constipation and cronhs. Improved my situatation a lot. I will keep taking it.”

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Posted 2 years ago

Natural Chemist is rated 4.7 based on 1,266 reviews