Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,362 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service you provided was excellence, however I do have a piece of feedback that I hope you will consider. My bottle arrived in a box with a lot of styrofoam packaging that I feel in this day and age is inappropriate. There must be some alternative packaging materials that would be less environmentally harmful. Even scrunched up newspaper would be preferable. I will really think twice about having items delivered knowing that I will be unnecessarily contributing to our waste crisis.”

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Posted 6 years ago

Hi Danielle, Thanks very much for your feedback and we share your concerns about the environmental impact of packaging. The peanuts we use are actually not styrofoam, they are biodegradable starch. You can put them in the compost or dissolve them in water! As for other materials, we do sometimes re-use plastic bubble wrap that has been sent to us. We get a lot of plastic in the deliveries from our suppliers and so we figure it's better to reuse it than to throw it out. We did trial buying paper to scrunch up and use but whilst it kept our customers happy the net environmental impact was negative (because that meant we had to buy paper and throw away the plastic and starch peanuts our suppliers used). I hope that makes sense, and thanks again for your feedback.

Posted 6 years ago

“Seem to work as advertised”

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Posted 6 years ago

“Too early to tell with only receiving them 5 days ago, a small change after 3 days.”

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Posted 6 years ago

“Watering was easy, delivery was prompt.”

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Posted 6 years ago

“Just a helpful hint would be that the system tells you when you need a script for items chosen and paid for prior to paying then a refund wouldn't have to go through.”

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Posted 6 years ago

Hi Cindy, Thanks very much for your feedback. We are currently working on changes to our system to handle that better. It should be live soon. Thanks again!

Posted 6 years ago

“The speed of delivery was excellent. My real concern is that you call yourself natural chemist, the products are natural and then you use horrible single use plastic to send it in. I think This must be duplicated by every sale. Are you working towards any alternatives?”

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Posted 6 years ago

Hi Fenella, Thanks very much for your feedback and we share your concern for single use plastics. We generally only use plastic for packaging that has been already used, ie. we get a lot of plastic in the deliveries from our suppliers and so we figure it's better to re-use it in the products we ship out than to dispose of it straight away. The exception to this rule for us is when shipping probiotics and other products that need to remain cold. We are open to any suggestions on how to handle these, and also we will be trialling some alternative materials we've found over the next few weeks. Thanks again for your feedback.

Posted 6 years ago

“Easy transaction. Good communication from company regarding availability of product. Due to substitute, the final price was higher. Will buy again from Natural chemist.”

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Posted 6 years ago

“excellent products delivered accurately but took a star off for the length of time the delivery took”

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Posted 6 years ago

“fast delivery . waiting on results ?”

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Posted 6 years ago

“Natural Chemist are always good to deliver quickly, accurately and I love that our purchases help with those needing clean water.”

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Posted 6 years ago

“Product that works for me just a shame the quantity only lasts 14 days and postage takes 3-4 weeks.”

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Posted 6 years ago

Hi Melinda, Sorry that it took so long for your parcel to arrive. Based on AusPost tracking it got caught in Victoria's Covid lockdown. We are trialling courier alternatives for future orders, and of course, hopefully the lockdown will be over soon. Again, sorry for the delay.

Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Xxxxxxxxxxxx”

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Posted 6 years ago

“Very timely from ordering to shipping. Just more costly then I have had in the past for herbs.”

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Posted 6 years ago

“Customer Service Officers are friendly and efficient. The goods are sent when they say they will be sent. I also thoroughly recommend the product I purchased - Basica.”

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Posted 6 years ago

“Easy to make purchases.”

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Posted 6 years ago

“Yep you are still doing a great job - thank you for being there and providing appreciated service”

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Posted 6 years ago

“Already did so I hope you got it.”

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Posted 6 years ago

“Turnaround time from when ordered to being shipped takes a bit longer than expected each order.”

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Posted 6 years ago

“Always great service and fast postage, a pleasure to shop with. Thank you.”

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Posted 6 years ago

Natural Chemist is rated 4.7 based on 1,362 reviews