Nespresso Reviews

2.0 Rating 286 Reviews

21 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

2.0

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Nespresso take to deliver?

Helpful Report

(1 week ago)

Nespresso normally delivers over 7 Days.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Worse customer service, worse website to order, worse NOT on time delivery. ”

- Anonymous

“ What has happened to Nespresso delivery service. We used to receive our order on next day delivery. Now it is very unreliable and we are often left without coffee pods. The recycling is hit and miss as well ”

- Anonymous

“ I used the chat feature on the website to better understand when my order would be dispatched and how I would receive details on how to track the delivery. ”

- Paul Cotton

Nespresso Reviews

Delivery - Average