Nespresso Reviews

1.8 Rating 380 Reviews

17 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nespresso deliver? How long does Nespresso take to deliver? Does Nespresso deliver on time? How is accuracy and good condition of items delivered by Nespresso?

Returns

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Customer Service

How can I contact Nespresso? How quickly does Nespresso resolve customer queries?

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How long does Nespresso take to deliver?

Helpful Report

(1 day ago)

Nespresso normally delivers over 7 Days.

Helpful Report

(1 day ago)

45.00%

Industry Average

“ Nespresso might be losing a customer over this as I have asked them not to use this delivery service for my orders. ”

- Anonymous

“ FYI! Nespresso commitment is zero about orders delivery, they do not follow their delivery options, Also, they have set expedited same day delivery for orders above$125.00 which never showed up at their check out screen. please be on lookout for this! ”

- M. Elmi

“ It was it was a skit from Fawlty Towers!! I was supposed to have far delivery & still waiting - it was due earlier on the day & the driver *thinks* he’ll be able to deliver at 8. ”

- Anonymous

Nespresso Reviews

Delivery - Slow