Nespresso Reviews

1.8 Rating 344 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Nespresso take to deliver?

Helpful Report

(2 weeks ago)

Nespresso normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

42.11%

Industry Average

“ I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). ”

- Simo L

“ Delivery and customer service is terrible. ”

- Anonymous

“ Overrated machine and expensive pods. The ONLY way to buy pods is through Nespresso or via Amazon with limited choices. No local source is available. And they have carrier delivery problems now. I am going back to the kcup machine. MAYBE in 2030 when the verturo patent expires and they have humility I will try again…but more than likely they will be replaced. ”

- Anonymous

Nespresso Reviews

Delivery - Slow