Nespresso Reviews

1.8 Rating 353 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Nespresso take to deliver?

Helpful Report

(2 weeks ago)

Nespresso normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Delivery Policy: Up to 2 business days Delivery Time: The order will be delivered by 20:00 on the next business day Actual Delivery: a week, a month, maybe doesn't deliver at all. ”

- Ori Klein

“ I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). ”

- Simo L

“ Delivery and customer service is terrible. ”

- Anonymous

Nespresso Reviews

Delivery - Average