NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,230 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid 15 bucks for 5-7 days shipping but it turns out it is taking almost two weeks to arrive.”

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Posted 1 year ago

Upon checking your order you did select ups ground home delivery which takes 5-7 business days to ship and transit time is not included. Your order qualified for free shipping which is an option you would of had to select upon checkout. We went ahead and refunded you the shipping you paid.

Posted 1 year ago

“T”

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Posted 1 year ago

“.”

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Posted 1 year ago

“The dress I ordered come in destroyed box and does not match the description on the website. The dress is too long and it is not possible to adjust it, the material is not of high quality, not is the color. I have several dresses from the same manufacturer and size M fits me on all dresses, except this one. The opening on the thigh is simply too deep and irreparable. This dress does not look like the dress of this brand on the label, I say I have their dresses and they fit me perfectly and did not need to be altered. Return is to hard , but I have to returned because I cannot wear clothes that are not to my size , quality and do not fit me. I don't recommend shopping with this store ! Very difficult to return !”

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Posted 1 year ago

We're so sorry to hear you order did not meet your expectations. It looks like you spoke to our customer service team and they were able to assist you with a return.

Posted 1 year ago

“Kontte die Geschenkarte nicht abziehen. Ungültiger code”

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Posted 1 year ago

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Posted 1 year ago

“I didn’t get the discount promised”

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Posted 1 year ago

“Ok”

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Posted 1 year ago

“Nothing to say”

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Posted 1 year ago

“.”

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Posted 1 year ago

“Don’t like it”

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Posted 1 year ago

“.”

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Posted 1 year ago

“No free shopping”

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Posted 1 year ago

“You sent me the wrong color dress.”

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Posted 1 year ago

“Poor service”

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Posted 1 year ago

We're so sorry to hear you did not have a good experience with us. It looks like you requested a return and were helped by on of our associates. Please let us know how we can better assist you.

Posted 1 year ago

“Poor”

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Posted 1 year ago

“Poor quality”

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Posted 1 year ago

“I received a dress with visible wear and tear on the zipper. Unfortunately, I couldn't return it because the wedding was so close. On the day of the wedding, I wore the dress, but midway there, the zipper broke, forcing me to return home and miss the event. I chose a size 12 for modesty, ensuring the dress wasn't tight. When I contacted New York Dress and provided pictures showing the dress was already worn, they only offered a 50% refund. Given that I can't wear the dress to any occasion and missed the wedding due to its poor quality, I find their customer service and product quality very disappointing.”

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Posted 1 year ago

We're so sorry to hear your order was not as expected. Due to the dress being worn we are unable to take the dress back and we offered you a 50% refund. If the dress was returned as soon as it was delivered we would of been able to give you a full refund. We're so sorry we could not provide a full refund at this time.

Posted 1 year ago

“Hh”

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Posted 1 year ago

“Zero”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,230 reviews