NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,337 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 20th October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a”

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Posted 1 year ago

“The front fit is too loose”

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Posted 1 year ago

“received wrong color”

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Posted 1 year ago

We're so sorry to hear this. It looks like you are working with our customer service team to rectify this issue.

Posted 1 year ago

“Shop pay app paid in full Needed more clarified payment method Too fast its almost a scam”

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Posted 1 year ago

“Where”

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Posted 1 year ago

“Very poor quality, the size is not fit and they don’t even refund the money.”

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Posted 1 year ago

We're so sorry to hear your order was not as expected. Please contact our team so they can assist you with a solution. Our phone number is 212-594-3600 or we have live chat and also you can email to info@newyorkdress.com

Posted 1 year ago

“My order has been returned but I am unable to get my exchange order”

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Posted 1 year ago

Upon looking into your order, it has been delivered August 21st. Please check your email to retrieve the tracking number that was sent. If you need any further assistance please reach out to us.

Posted 1 year ago

“M”

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Posted 1 year ago

“The dress came ripped”

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Posted 1 year ago

We are so sorry to hear this. It looks like you have spoke to our customer service team and they were able to assist you with a solution.

Posted 1 year ago

“No one was available to assist, not even sure if i got the right size”

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Posted 1 year ago

We're so sorry it looks like you reached us after hours. Our hours of operation are Monday- Friday from 9am-6pm EST.

Posted 1 year ago

“big”

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Posted 1 year ago

“N”

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Posted 1 year ago

“Ok”

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Posted 1 year ago

“I AM SO UNHAPPY WITH THE DELVERY”

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Posted 1 year ago

We're so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in finding a solution.

Posted 1 year ago

“Dress came defective”

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Posted 1 year ago

We are so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in offering a solution. Please don't hesitate to reach us for any further assistance.

Posted 1 year ago

“H”

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Posted 1 year ago

“Very angry and disgusted by your customer support”

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Posted 1 year ago

After reviewing the notes and emails in your order it looks like you apologized to us and thanked us for being polite. We apologize for any confusion, and customer service is our top priority.

Posted 1 year ago

“Didn deliered”

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Posted 1 year ago

“I need my package”

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Posted 1 year ago

“N”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,337 reviews