NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,229 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need my package”

Helpful Report

Posted 1 year ago

“N”

Helpful Report

Posted 1 year ago

“ok”

Helpful Report

Posted 1 year ago

“I bought a designer dress and i am really disappointed from the quality of dress and hope i can get return on it !!”

Helpful Report

Posted 1 year ago

We're so sorry to hear your order was not as expected. It looks like you spoke to our customer service team and they were able to assist you.

Posted 11 months ago

“Hi Balwinder Biring here again we still haven’t received the dress we have called told we were going to receive yesterday which was 24 July 2024 it’s now 25 July 2024 this dress is for a wedding event, if we do not receive it soon we will be asking for a full refund NOT a store credit as NYDress is not first of all living up to there agreement. This is extremely poor customer service order # 527351”

Helpful Report

Posted 1 year ago

We're so sorry to hear that you were unsatisfied with our service. The reason your order was delayed was because you had to pay for customs fees in order to receive the dress.

Posted 11 months ago

“Jjji”

Helpful Report

Posted 1 year ago

“Hi this order placed in June we need this dress it’s for attending my daughter wedding August 10 I don’t think we will ever order from you guys again please have our order get here soon… very very bad service”

Helpful Report

Posted 1 year ago

We are so sorry to hear this. Please contact our customer service department to 212-594-3600 or email us to info@newyorkdress.com to better assist you.

Posted 1 year ago

“I wanted to know when can I receive the parcel..pls let me know”

Helpful Report

Posted 1 year ago

It looks like our customer service department was able to assist you with this. Please contact us for any further assistance.

Posted 1 year ago

“It won’t let me track it with the app shop”

Helpful Report

Posted 1 year ago

“I didnt receive the item yet”

Helpful Report

Posted 1 year ago

“I paid and rescheduled for Sunday morning. Why did they have to come today? Please check your communication and no more delivery attempts until Sunday morning when someone will be home. Thanks”

Helpful Report

Posted 1 year ago

We are so sorry to hear this. Please contact our customer service department to 212-594-3600 or email us to info@newyorkdress.com to better assist you.

Posted 1 year ago

“It has not been shipped yet”

Helpful Report

Posted 1 year ago

“Sizing is way off”

Helpful Report

Posted 1 year ago

We are so sorry to hear this. Please contact our customer service department to 212-594-3600 or email us to info@newyorkdress.com to better assist you.

Posted 1 year ago

“NO VISIBILITY ON DELIVERY”

Helpful Report

Posted 1 year ago

“Extremely poor quality dress”

Helpful Report

Posted 1 year ago

We are so sorry to hear you are unsatisfied with your purchase. Please contact our customer service department to better assist you 212-594-3600 or email us to info@newyorkdress.com.

Posted 1 year ago

“nm”

Helpful Report

Posted 1 year ago

“Wrong size sent”

Helpful Report

Posted 1 year ago

We are so sorry to hear you are unsatisfied with your purchase. Please contact our customer service department to better assist you 212-594-3600 or email us to info@newyorkdress.com.

Posted 1 year ago

“I did not receive the dress I ordered. The dress I ordered was lilac and strapless. The dress I received is peach with feathers!!”

Helpful Report

Posted 1 year ago

We are so sorry to hear this. Please contact our customer service department to better assist you 212-594-3600 or email us to info@newyorkdress.com.

Posted 1 year ago

“dress paid and order was not in stock.”

Helpful Report

Posted 1 year ago

We are so sorry to hear this. Unfortunately, stock is subject to change daily as many other customers are ordering the same piece and stock is limited. Please contact our customer service department to confirm stock before placing an order.

Posted 1 year ago

“Very slow and bad shipping”

Helpful Report

Posted 1 year ago

We are so sorry to hear you are unsatisfied with your purchase. All orders ship within 5-7 business day, your order was shipped within this time frame.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,229 reviews