Name: NewYorkDress
Rating: 4.33

“Idk idk idk idk idk idk”

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Posted 1 year ago

“Worse quality”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 and we would be happy to assist you.

Posted 1 year ago

“.”

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Posted 1 year ago

“Not like pictured”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“The dress arrived all the bees were fallen off on the floor. I made a video of it. This dress was so poorly made for the price that it is. I could’ve purchased address from Macy’s for $50 and it would’ve been better quality and disappointed and mac duggal I bought lots of Mac duggal dresses fbefore and they were great. This Dress is not worth the money. I’m extremely disappointed. I have a wedding to go to and I have nothing to wear.”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“The color is different from the picture.”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 for assistance.

Posted 1 year ago

“The dress was beautiful but customer service is awful. They had me on hold for about almost two hrs.”

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Posted 1 year ago

We are so sorry to hear this, having you on hold for two hours is not something that would normally happen. We checked our call log and we are unable to find your call with the phone number on your file. We will reach out to you for further information to investigate this matter.

Posted 1 year ago

“Sequins are falling off all over the place”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“Size runs small and quality is very poor”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“Ok”

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Posted 1 year ago

“The dress is way overwhelming, and it does not fit at all”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“They did not shipped to address I choose they shipped and did not allow to change the address I order 2 dresses in the system shown one only”

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Posted 1 year ago

“The dress is very heavy and looks and made very cheap. Also they sent me the wrong color.”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 1 year ago

“I receive emails nonstop that my order is on its way, but I have not received it.”

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Posted 1 year ago

“I did not receive the order and I could not contact the shipping company”

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Posted 1 year ago

Your order is currently in transit to you. We have sent you an email including the tracking number. Please feel free to reach us for any further assistance to 212-594-3600.

Posted 1 year ago

“I had one of the worst days of shopping with you guys today I don’t think I would ever wanna shop with New York dress again he was very rude and abrupt his attitude towards me wasn’t good this is the worst experience I had with James”

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Posted 1 year ago

We're so sorry to hear you did not have a good experience in our store. We will forward this feedback to management for review.

Posted 1 year ago

“quality is so bad”

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Posted 1 year ago

We're so sorry to hear that the quality of the dress was not as expected. It looks like you spoke to our customer service team and they were able to provide you with a solution. If you need any further assistance please feel free to reach us to info@newyorkdress.com or 212-594-3600.

Posted 1 year ago

“I entered my billing address information and my name but the wrong name came up for the order”

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Posted 1 year ago

It looks like you placed the order on your own online. If you need any assistance with placing your order please reach us and we would be happy to help to info@newyorkdress.com or 212-594-3600.

Posted 1 year ago

“I did not order a black dress and I have not received it yet what is the problem please”

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Posted 1 year ago

Upon checking your order, you chose the Pistachio color instead of Black. It looks like you spoke to our team to exchange the dress. If you need any further assistance please feel free to reach us.

Posted 1 year ago

“Too small”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

NewYorkDress Reviews