NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,227 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No”

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Posted 10 months ago

“!!”

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Posted 10 months ago

“I haven’t seen my dress as yet”

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Posted 10 months ago

“G”

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Posted 10 months ago

“MI VESTIDO ME LLEGO ROTO DE ENFRENTE Y DE LA CRINOLINA”

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Posted 10 months ago

“Quality not”

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Posted 10 months ago

“Dress is thin you can see through. Cheaply made.”

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Posted 10 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 9 months ago

“Na”

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Posted 10 months ago

“Horrible material”

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Posted 10 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service department for further assistance to 212-594-3600.

Posted 9 months ago

“I want to return”

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Posted 10 months ago

“Wrong size shipped!”

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Posted 10 months ago

We're so sorry to hear this! Please contact our customer service team to 212-594-3600, sign on to live chat or email us to info@newyorkdress.com and we will assist you in a solution.

Posted 10 months ago

“I hate Shop”

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Posted 10 months ago

“Nope bad”

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Posted 10 months ago

“No se”

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Posted 10 months ago

“T”

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Posted 10 months ago

“This dress arrived in pieces literally in pieces pearls were falling everywhere as I open the box I have white carpet. The dress is navy blue. I took a video of the dress. It’s ridiculous this $1000 dress and it was made literally by a child. New York dresses is trying to tell me that they will not give me my money back although they send me address that was in pieces I had to go and spend twice as much to hurry up and buy another dress for the occasion that I had for the following two days. They are arguing with me that they will not give me my money back although they send me that this fight is not over”

Helpful Report

Posted 10 months ago

We're so sorry to hear the dress did not arrive in the condition it should have. It looks like you spoke to our customer service team and we advised you to send the return back to us and it will be inspected for a refund. We must receive the dress first in order to inspect and refund this to you. An email was sent to you for return instructions. Once again we truly apologize for this inconvenience.

Posted 10 months ago

“.”

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Posted 10 months ago

“no leí la póliza de retorno”

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Posted 10 months ago

“Does not look as pictured”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“damaged dress”

Helpful Report

Posted 10 months ago

NewYorkDress is rated 4.3 based on 21,227 reviews