Name: NewYorkDress
Rating: 4.34

“This dress arrived in pieces literally in pieces pearls were falling everywhere as I open the box I have white carpet. The dress is navy blue. I took a video of the dress. It’s ridiculous this $1000 dress and it was made literally by a child. New York dresses is trying to tell me that they will not give me my money back although they send me address that was in pieces I had to go and spend twice as much to hurry up and buy another dress for the occasion that I had for the following two days. They are arguing with me that they will not give me my money back although they send me that this fight is not over”

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Posted 8 months ago

We're so sorry to hear the dress did not arrive in the condition it should have. It looks like you spoke to our customer service team and we advised you to send the return back to us and it will be inspected for a refund. We must receive the dress first in order to inspect and refund this to you. An email was sent to you for return instructions. Once again we truly apologize for this inconvenience.

Posted 8 months ago

“.”

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Posted 8 months ago

“no leí la póliza de retorno”

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Posted 8 months ago

“Does not look as pictured”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“damaged dress”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“Idk idk idk idk idk idk”

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Posted 8 months ago

“Worse quality”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 and we would be happy to assist you.

Posted 8 months ago

“.”

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Posted 8 months ago

“Not like pictured”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“The dress arrived all the bees were fallen off on the floor. I made a video of it. This dress was so poorly made for the price that it is. I could’ve purchased address from Macy’s for $50 and it would’ve been better quality and disappointed and mac duggal I bought lots of Mac duggal dresses fbefore and they were great. This Dress is not worth the money. I’m extremely disappointed. I have a wedding to go to and I have nothing to wear.”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“The color is different from the picture.”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 for assistance.

Posted 8 months ago

“The dress was beautiful but customer service is awful. They had me on hold for about almost two hrs.”

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Posted 8 months ago

We are so sorry to hear this, having you on hold for two hours is not something that would normally happen. We checked our call log and we are unable to find your call with the phone number on your file. We will reach out to you for further information to investigate this matter.

Posted 8 months ago

“Sequins are falling off all over the place”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“Size runs small and quality is very poor”

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Posted 8 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“Ok”

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Posted 9 months ago

“The dress is way overwhelming, and it does not fit at all”

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Posted 9 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“They did not shipped to address I choose they shipped and did not allow to change the address I order 2 dresses in the system shown one only”

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Posted 9 months ago

“The dress is very heavy and looks and made very cheap. Also they sent me the wrong color.”

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Posted 9 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 8 months ago

“I receive emails nonstop that my order is on its way, but I have not received it.”

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Posted 9 months ago

“I did not receive the order and I could not contact the shipping company”

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Posted 9 months ago

Your order is currently in transit to you. We have sent you an email including the tracking number. Please feel free to reach us for any further assistance to 212-594-3600.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

NewYorkDress Reviews