NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,747 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the order and I could not contact the shipping company”

Helpful Report

Posted 9 months ago

Your order is currently in transit to you. We have sent you an email including the tracking number. Please feel free to reach us for any further assistance to 212-594-3600.

Posted 9 months ago

“I had one of the worst days of shopping with you guys today I don’t think I would ever wanna shop with New York dress again he was very rude and abrupt his attitude towards me wasn’t good this is the worst experience I had with James”

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Posted 9 months ago

We're so sorry to hear you did not have a good experience in our store. We will forward this feedback to management for review.

Posted 9 months ago

“quality is so bad”

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Posted 9 months ago

We're so sorry to hear that the quality of the dress was not as expected. It looks like you spoke to our customer service team and they were able to provide you with a solution. If you need any further assistance please feel free to reach us to info@newyorkdress.com or 212-594-3600.

Posted 9 months ago

“I entered my billing address information and my name but the wrong name came up for the order”

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Posted 9 months ago

It looks like you placed the order on your own online. If you need any assistance with placing your order please reach us and we would be happy to help to info@newyorkdress.com or 212-594-3600.

Posted 9 months ago

“I did not order a black dress and I have not received it yet what is the problem please”

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Posted 9 months ago

Upon checking your order, you chose the Pistachio color instead of Black. It looks like you spoke to our team to exchange the dress. If you need any further assistance please feel free to reach us.

Posted 9 months ago

“Too small”

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Posted 9 months ago

“Ordered a size 12. Doesn’t fit. I asked support if the dress has a zipper and they said no…the dress has two zippers. I order this dress for a wedding I’m standing in.”

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Posted 9 months ago

Upon checking the history of our chats, we do see you contacted us on August 13th asking if the dress has a zipper and our support team advised you that the dress does have a zipper.

Posted 9 months ago

“Lots of loose beaded snd tread hanging”

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Posted 9 months ago

“The shipping takes for ever”

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Posted 9 months ago

“I need to cancel my 530654 Order”

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Posted 9 months ago

Your order has been canceled. Please reach our team for any further assistance to 212-594-3600.

Posted 9 months ago

“No I didn’t receive it”

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Posted 9 months ago

“The color of the dress was wrong I sent the pic meaning I wanted the same dress which was not white I can’t use this dress bc I wanted to wear it at a wedding and only a bride must wear white”

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Posted 9 months ago

“Where’s my shipment I am leaving the USA TOMORROW”

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Posted 9 months ago

“Where’s my order”

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Posted 9 months ago

Upon checking your order, it is out for delivery and arriving tomorrow August 30th. If you need any further assistance with your order please contact our customer service department to 212-594-3600 or contact us via live chat.

Posted 9 months ago

“a”

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Posted 9 months ago

“a”

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Posted 9 months ago

“I paid for next day ups that’s why I paid the extra”

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Posted 9 months ago

Upon checking your order you selected the free ground shipping method. Your order is also out for delivery as of today August 29th.

Posted 9 months ago

“Not good”

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Posted 9 months ago

We're so sorry to hear your order was not as expected. Please contact our customer service team to 212-594-2600 or email us to info@newyorkdress.com so that we can further assist you.

Posted 9 months ago

“Ya recibí el vestido es muy bonito pero me lo entregaron sucio de la parte de abajo y estaba roto de la manga el gancho quebrado estoy desecionada x la manera decadente de cómo me mandaste un vestido de este precio me lo quedo xq ya no tengo tiempo para regresar te lo y comprarme otro pero me dejan un muy mal experiencia de comprar con ustedes ????”

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Posted 9 months ago

“The dress come with defect”

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Posted 9 months ago

We're so sorry to hear your order was not as expected. It looks like our customer service team was able to assist you in rectifying this issue.

Posted 9 months ago

NewYorkDress is rated 4.3 based on 20,747 reviews