NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,336 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 20th October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys sent the wrong dress!”

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Posted 10 months ago

We're so sorry that you were sent the wrong dress. We have sent this information to management for review to better our services. Thank you for your feedback and once again we truly apologize.

Posted 10 months ago

“My dress came very late I paid 40$just to get it next day but it came after 3 days I had a birthday party very disappointed”

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Posted 10 months ago

We are so sorry to hear your order was delivered late. We have issued a refund for the shipping that you paid. We truly apologize for the inconvenience this has caused you.

Posted 10 months ago

“You dropped the price of the dress at midnight. I should be charged the lower price; given you didn't send the dress overnight and I paid for the dress to be sent overnight.”

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Posted 10 months ago

We're so sorry to hear your order was not as expected. Upon reviewing your order, you did place this order Sunday after hours. We need 1 business day to process the order, which was shipped and delivered to you on December 3rd.

Posted 10 months ago

“No delivery yet”

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Posted 10 months ago

We are so sorry to hear your order was not delivered yet. It looks like you spoke to our customer service team to resolve this matter.

Posted 10 months ago

“Didn’t know this dress had glitter on it, now I’m stuck with a dress I can’t wear to my gala. Lost a customer!”

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Posted 10 months ago

We're so sorry to hear you were not satisfied with your purchase. Someone from our customer service team will reach out to you for a resolution.

Posted 10 months ago

“I wanted to cancel my order 30 sec after purchased i couldn’t find a cancel button. I sent an email to cancel my order, it had been 3 days now no answer.”

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Posted 10 months ago

Upon reviewing your order it looks like you reached out to us after hours the day before the holiday. When we opened back up we canceled your order. Please reach us for any further assistance.

Posted 10 months ago

“A”

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Posted 10 months ago

“Too small”

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Posted 10 months ago

“z”

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Posted 10 months ago

“Bad”

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Posted 10 months ago

“I received the package just now 11/26/24 approx 7:15-25 pm . When i opened the box it was the wrong color ! I ordered champagne but received purple color. I cannot wear this as the wedding motiff color required is Champagne and I will atand as one of the wedding godmother/sponsor. This is unacceptable. I need Champagne color. Let me know how to return and exchange for what I requested .”

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Posted 10 months ago

Upon reviewing your order, you did recieved the correct color that you ordered. It looks like our customer service team provided a solution to this matter. If you need any further assistance please reach out.

Posted 10 months ago

“NA”

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Posted 10 months ago

“Wrong dress delivered”

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Posted 10 months ago

We're so sorry to hear the wrong dress was delivered. Please reach us to info@newyorkdress.com so that we can rectify this issue.

Posted 10 months ago

“Horrible”

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Posted 10 months ago

“The dress is horrible!! is in bad condition”

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Posted 10 months ago

“The dress that I received is a mess, no right in bad conditions”

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Posted 10 months ago

“Not the right team as seen”

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Posted 11 months ago

“Not what l wanted”

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Posted 11 months ago

“Not good”

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Posted 11 months ago

We're so sorry to hear you are unsatisifed with your purchase. It looks like you spoke to our customer service team and they were able to assist you with this.

Posted 11 months ago

“Cheap Material”

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Posted 11 months ago

We're so sorry to hear your order was not as expected. It looks like you spoke to our customer service team and they were able to assist you with a solution

Posted 11 months ago

NewYorkDress is rated 4.3 based on 21,336 reviews