Name: NewYorkDress
Rating: 4.34

“Does not look as pictured”

Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“damaged dress”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“Idk idk idk idk idk idk”

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Posted 10 months ago

“Worse quality”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 and we would be happy to assist you.

Posted 10 months ago

“.”

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Posted 10 months ago

“Not like pictured”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“The dress arrived all the bees were fallen off on the floor. I made a video of it. This dress was so poorly made for the price that it is. I could’ve purchased address from Macy’s for $50 and it would’ve been better quality and disappointed and mac duggal I bought lots of Mac duggal dresses fbefore and they were great. This Dress is not worth the money. I’m extremely disappointed. I have a wedding to go to and I have nothing to wear.”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“The color is different from the picture.”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. Please contact our customer service team to 212-594-3600 for assistance.

Posted 10 months ago

“The dress was beautiful but customer service is awful. They had me on hold for about almost two hrs.”

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Posted 10 months ago

We are so sorry to hear this, having you on hold for two hours is not something that would normally happen. We checked our call log and we are unable to find your call with the phone number on your file. We will reach out to you for further information to investigate this matter.

Posted 10 months ago

“Sequins are falling off all over the place”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“Size runs small and quality is very poor”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“Ok”

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Posted 10 months ago

“The dress is way overwhelming, and it does not fit at all”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“They did not shipped to address I choose they shipped and did not allow to change the address I order 2 dresses in the system shown one only”

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Posted 10 months ago

“The dress is very heavy and looks and made very cheap. Also they sent me the wrong color.”

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Posted 10 months ago

We're so sorry to hear you are unsatisfied with your purchase. It looks like you spoke to our customer service team and they were able to assist you with a return. Please don't hesitate to contact us for any further assistance.

Posted 10 months ago

“I receive emails nonstop that my order is on its way, but I have not received it.”

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Posted 10 months ago

“I did not receive the order and I could not contact the shipping company”

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Posted 10 months ago

Your order is currently in transit to you. We have sent you an email including the tracking number. Please feel free to reach us for any further assistance to 212-594-3600.

Posted 10 months ago

“I had one of the worst days of shopping with you guys today I don’t think I would ever wanna shop with New York dress again he was very rude and abrupt his attitude towards me wasn’t good this is the worst experience I had with James”

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Posted 11 months ago

We're so sorry to hear you did not have a good experience in our store. We will forward this feedback to management for review.

Posted 10 months ago

“quality is so bad”

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Posted 11 months ago

We're so sorry to hear that the quality of the dress was not as expected. It looks like you spoke to our customer service team and they were able to provide you with a solution. If you need any further assistance please feel free to reach us to info@newyorkdress.com or 212-594-3600.

Posted 10 months ago

“I entered my billing address information and my name but the wrong name came up for the order”

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Posted 11 months ago

It looks like you placed the order on your own online. If you need any assistance with placing your order please reach us and we would be happy to help to info@newyorkdress.com or 212-594-3600.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

NewYorkDress Reviews