NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,760 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“big”

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Posted 10 months ago

“N”

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Posted 10 months ago

“Ok”

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Posted 10 months ago

“I AM SO UNHAPPY WITH THE DELVERY”

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Posted 10 months ago

We're so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in finding a solution.

Posted 10 months ago

“Dress came defective”

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Posted 10 months ago

We are so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in offering a solution. Please don't hesitate to reach us for any further assistance.

Posted 10 months ago

“H”

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Posted 10 months ago

“Very angry and disgusted by your customer support”

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Posted 10 months ago

After reviewing the notes and emails in your order it looks like you apologized to us and thanked us for being polite. We apologize for any confusion, and customer service is our top priority.

Posted 10 months ago

“Didn deliered”

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Posted 10 months ago

“I need my package”

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Posted 10 months ago

“N”

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Posted 10 months ago

“ok”

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Posted 10 months ago

“I bought a designer dress and i am really disappointed from the quality of dress and hope i can get return on it !!”

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Posted 10 months ago

We're so sorry to hear your order was not as expected. It looks like you spoke to our customer service team and they were able to assist you.

Posted 10 months ago

“Hi Balwinder Biring here again we still haven’t received the dress we have called told we were going to receive yesterday which was 24 July 2024 it’s now 25 July 2024 this dress is for a wedding event, if we do not receive it soon we will be asking for a full refund NOT a store credit as NYDress is not first of all living up to there agreement. This is extremely poor customer service order # 527351”

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Posted 10 months ago

We're so sorry to hear that you were unsatisfied with our service. The reason your order was delayed was because you had to pay for customs fees in order to receive the dress.

Posted 10 months ago

“Jjji”

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Posted 10 months ago

“Hi this order placed in June we need this dress it’s for attending my daughter wedding August 10 I don’t think we will ever order from you guys again please have our order get here soon… very very bad service”

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Posted 10 months ago

We are so sorry to hear this. Please contact our customer service department to 212-594-3600 or email us to info@newyorkdress.com to better assist you.

Posted 10 months ago

“I wanted to know when can I receive the parcel..pls let me know”

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Posted 10 months ago

It looks like our customer service department was able to assist you with this. Please contact us for any further assistance.

Posted 10 months ago

“It won’t let me track it with the app shop”

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Posted 10 months ago

“I didnt receive the item yet”

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Posted 10 months ago

“I paid and rescheduled for Sunday morning. Why did they have to come today? Please check your communication and no more delivery attempts until Sunday morning when someone will be home. Thanks”

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Posted 10 months ago

We are so sorry to hear this. Please contact our customer service department to 212-594-3600 or email us to info@newyorkdress.com to better assist you.

Posted 10 months ago

“It has not been shipped yet”

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Posted 10 months ago

NewYorkDress is rated 4.3 based on 20,760 reviews