NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,229 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery and it nevwr came”

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Posted 11 months ago

Hi Rosa, Per checking your order details, you selected ground home delivery which takes 5-7 business days to ship out.

Posted 11 months ago

“Not what I expected”

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Posted 11 months ago

We are so sorry to hear your order was not as expected. Please contact our customer service department for further assistance.

Posted 11 months ago

“a”

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Posted 11 months ago

“The front fit is too loose”

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Posted 11 months ago

“received wrong color”

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Posted 11 months ago

We're so sorry to hear this. It looks like you are working with our customer service team to rectify this issue.

Posted 11 months ago

“Shop pay app paid in full Needed more clarified payment method Too fast its almost a scam”

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Posted 11 months ago

“Where”

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Posted 11 months ago

“Very poor quality, the size is not fit and they don’t even refund the money.”

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Posted 11 months ago

We're so sorry to hear your order was not as expected. Please contact our team so they can assist you with a solution. Our phone number is 212-594-3600 or we have live chat and also you can email to info@newyorkdress.com

Posted 11 months ago

“My order has been returned but I am unable to get my exchange order”

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Posted 11 months ago

Upon looking into your order, it has been delivered August 21st. Please check your email to retrieve the tracking number that was sent. If you need any further assistance please reach out to us.

Posted 11 months ago

“M”

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Posted 11 months ago

“The dress came ripped”

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Posted 11 months ago

We are so sorry to hear this. It looks like you have spoke to our customer service team and they were able to assist you with a solution.

Posted 11 months ago

“No one was available to assist, not even sure if i got the right size”

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Posted 11 months ago

We're so sorry it looks like you reached us after hours. Our hours of operation are Monday- Friday from 9am-6pm EST.

Posted 11 months ago

“big”

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Posted 11 months ago

“N”

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Posted 1 year ago

“Ok”

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Posted 1 year ago

“I AM SO UNHAPPY WITH THE DELVERY”

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Posted 1 year ago

We're so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in finding a solution.

Posted 11 months ago

“Dress came defective”

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Posted 1 year ago

We are so sorry to hear this. It looks like you spoke to our customer service team and they were able to assist you in offering a solution. Please don't hesitate to reach us for any further assistance.

Posted 11 months ago

“H”

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Posted 1 year ago

“Very angry and disgusted by your customer support”

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Posted 1 year ago

After reviewing the notes and emails in your order it looks like you apologized to us and thanked us for being polite. We apologize for any confusion, and customer service is our top priority.

Posted 11 months ago

“Didn deliered”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,229 reviews