NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.33

4.3 Rating 21,337 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 20th October 2025

471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a size 12. Doesn’t fit. I asked support if the dress has a zipper and they said no…the dress has two zippers. I order this dress for a wedding I’m standing in.”

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Posted 1 year ago

Upon checking the history of our chats, we do see you contacted us on August 13th asking if the dress has a zipper and our support team advised you that the dress does have a zipper.

Posted 1 year ago

“Lots of loose beaded snd tread hanging”

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Posted 1 year ago

We're so sorry to hear that the quality of the dress was not as expected. It looks like you spoke to our customer service team and they were able to provide you with a solution. If you need any further assistance please feel free to reach us to info@newyorkdress.com or 212-594-3600.

Posted 1 year ago

“The shipping takes for ever”

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Posted 1 year ago

“I need to cancel my 530654 Order”

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Posted 1 year ago

Your order has been canceled. Please reach our team for any further assistance to 212-594-3600.

Posted 1 year ago

“No I didn’t receive it”

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Posted 1 year ago

“The color of the dress was wrong I sent the pic meaning I wanted the same dress which was not white I can’t use this dress bc I wanted to wear it at a wedding and only a bride must wear white”

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Posted 1 year ago

“Where’s my shipment I am leaving the USA TOMORROW”

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Posted 1 year ago

“Where’s my order”

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Posted 1 year ago

Upon checking your order, it is out for delivery and arriving tomorrow August 30th. If you need any further assistance with your order please contact our customer service department to 212-594-3600 or contact us via live chat.

Posted 1 year ago

“a”

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Posted 1 year ago

“a”

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Posted 1 year ago

“I paid for next day ups that’s why I paid the extra”

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Posted 1 year ago

Upon checking your order you selected the free ground shipping method. Your order is also out for delivery as of today August 29th.

Posted 1 year ago

“Not good”

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Posted 1 year ago

We're so sorry to hear your order was not as expected. Please contact our customer service team to 212-594-2600 or email us to info@newyorkdress.com so that we can further assist you.

Posted 1 year ago

“Ya recibí el vestido es muy bonito pero me lo entregaron sucio de la parte de abajo y estaba roto de la manga el gancho quebrado estoy desecionada x la manera decadente de cómo me mandaste un vestido de este precio me lo quedo xq ya no tengo tiempo para regresar te lo y comprarme otro pero me dejan un muy mal experiencia de comprar con ustedes ????”

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Posted 1 year ago

“The dress come with defect”

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Posted 1 year ago

We're so sorry to hear your order was not as expected. It looks like our customer service team was able to assist you in rectifying this issue.

Posted 1 year ago

“All dresses are too large, not fit to me ?”

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Posted 1 year ago

We're so sorry to hear your order is not as expected. We do recommend having your measurement professionally taken and utilizing our size chart which is based on bust, waist and hips measurements.

Posted 1 year ago

“Didn’t like it”

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Posted 1 year ago

We're so sorry to hear your order is not as expected. It looks like you have spoke to our customer service team and they have provided you with a solution. Please reach out if you need any further assistance.

Posted 1 year ago

“Baddd”

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Posted 1 year ago

“horrible”

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Posted 1 year ago

“I paid for next day delivery and it nevwr came”

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Posted 1 year ago

Hi Rosa, Per checking your order details, you selected ground home delivery which takes 5-7 business days to ship out.

Posted 1 year ago

“Not what I expected”

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Posted 1 year ago

We are so sorry to hear your order was not as expected. Please contact our customer service department for further assistance.

Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,337 reviews