Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,106 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“The drop off parking machines are slow when they work but often they don’t. Drop off at the terminal isn’t t cheap either. So called fast track security often isn’t working at off peak hours so if anyone is thinking of paying for it at quieter times I wouldn’t bother. The Aspire lounge is often a zoo with noisy drunk people off on holiday. There used to be a decent BA lounge but not any more. You get entry to the Aspire if you have BA status but not to the “premium” section like other airline customers. Waiting for bags to be delivered is often a long wait. I’m almost always on domestic flights so I can’t speak about immigration etc but overall it’s a bit rubbish. There’s no reason to arrive here early to enjoy any facilities or amenities at the airport”

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(Short Stay 1) - Posted 1 year ago

“prices are a rip off they have doubled in price and it took me 25 mins to find a parking place”

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(Long Stay) - Posted 2 years ago

“I’m not really impressed to be honest as in the past when used meet and greet when you came back to pick up your car it was all ready for you now you are pointed in the direction of a car park I mentioned this to the woman on reception on 23rd June at 2.30pm from the flight from Palma who says it has always been like this! This is clearly not true I would have just as well parked in a nearby car park as this is not the service it used to be despite this woman’s cheekiness I would really appreciate a response”

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(Premium Meet And Greet) - Posted 2 years ago

“When we arrived quite a long queue and initially only one on the desk after awhile then two. Problem printing out our details although the printer seemed to work for other customers and eventually given a handwritten ticket. Took 20 minutes --- not good enough.”

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(Premium Meet And Greet) - Posted 2 years ago

“We have a blue badge but were unable to find a disability space and ended up in area H bus stop 10. Quite a distance from parking to bus stop. On returning to collect car we waited almost 25 minutes for the return bus to the carpark, only to find that someone had hit our car and left it with a large scratch on the driver's side rear. All this for £ 79 !!!. We are travelling again in September but are unhappy about booking the carpark again.”

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(Long Stay) - Posted 2 years ago

“On a positive note, I have always found a parking spot. Less positive: I have never seen the courtesy bus and my ticket almost never works on exit. Also, I don't understand why the car park closest to the terminal never seems to b used while parking is most often only available in the car park furthest away.”

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(Long Stay) - Posted 2 years ago

“Extremely expensive”

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(Long Stay) - Posted 2 years ago

“too expensive”

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(Long Stay) - Posted 2 years ago

“No service! I have already been in contact with admin regarding this. The courtesy shuttle only operates for a limited time period at the moment, which means that most have a long slog from the long term park to the terminal. The 'short walk' stated on the website, is not so short when lugging bags. There are no trolleys in the car parks so if you have more than one piece of luggage...bad luck! Even when these buses are in operation, the intercom is manned by someone with no customer care training (i.e very rude). The car parks are mostly closed and the one featureless park in operation has no row numbers so unless you use an app, get ready for a long search to find your vehicle on return.”

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(Long Stay) - Posted 2 years ago

“I've already sent you feedback re lack of shuttle bus at long term car park, I did this on 24th Feb. and as yet, have heard nothing back. In summary, my wife and I requested a shuttle bus just after 8am on 13th Feb. We were told "sorry, it stopped at 8am". How can you justify charging £94.99 to park for two weeks and provide no shuttle bus? My wife and I are both 66 and have good health and mobility, so were able to get to the terminal building unassisted. God knows what we would have done if: 1. Our mobility was not good. 2. We were a family with young children and multiple bags of luggage. 3. The weather was bad. This needs to be addressed, otherwise I won't be using the long term car park again. Yours sincerely, Patrick Sheehy (an unhappy customer who has used the long term car park several times in the past).”

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(Long Stay) - Posted 2 years ago

“car parking not upto previous standards of park and ride - on arriving the car parks closest to the terminal were empty but closed! so parked some distance away with inclement wintry weather”

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(Long Stay) - Posted 2 years ago

“No loyalty reward for regular users, and especially during peak period of the year when you offer no discount at all (summer mainly)”

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(Short Stay 1) - Posted 2 years ago

“Quite happy with the check in and security checks. However, we did pay the extra for our stay in the Aspire lounge. Honestly, don't bother, the food is very basic and quite tastless.”

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(Premium Meet And Greet) - Posted 2 years ago

“Advantage on time wad negated ss the que at 5am was huge I won't use again”

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(Premium Meet And Greet) - Posted 2 years ago

“There were no buses to the car park either on arrival early in the morning or in return mid morning”

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(Long Stay) - Posted 2 years ago

“Car parking is usually great at Newcastle, close by and well organised but i was very angry when i pressed the 'help' button that the arrogant geordie that responded just shouted at me. I suggest you sack him”

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(Short Stay 1) - Posted 2 years ago

“Arrived at Airport on a Friday afternoon with heavy rain. Very busy, barrier not giving out tickets and NO COURTESY BUS running hence had to walk to Airport building with cases in the rain. Cases soaked by the time we got there as my wife has difficulty walking and our clothes in the cases were damp on arrival at hotel in Tenerife. Had to go looking for bus on our return at 3am 10 days later so overall very disappointed with the whole experience.”

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(Long Stay) - Posted 2 years ago

“Getting very expensive to park - Drop off is a total rip off.”

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(Long Stay) - Posted 2 years ago

“Should be a great regional airport but fails on so many levels. From ridiculously overpriced parking (drop off to long stay), a baggage belt that always breaks down under load and has done for many years, grubby departure area, gloomy pier to/from gates and and grossly overpriced food and drinks. Lack of routes also lets the airport down with Jet2 dominating and thus charging over inflated prices to most popular destinations. I often feel ashamed of my local airport when arriving on an inbound flight. There are positives such as great security and immigration areas (efficient and polite staff), and a smart duty free area. First impressions at an airport are vital for our region as a whole. The management need to take a ride up the road to Edinburgh airport to get up to date with how an airport should be run.”

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(Long Stay) - Posted 2 years ago

“Tried to charge me twice!”

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(Short Stay 1) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 25,106 reviews