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Newcastle Airport Reviews

4.6 Rating 23,518 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 23,518 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 22nd August 2023

Newcastle Airport 5 star review on 24th July 2023

Newcastle Airport 2 star review on 26th August 2017

Newcastle Airport 2 star review on 23rd July 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid almost £150 to use the premium fast track car park booked well in advance but when we arrived, there were no available spaces and no-one available to ask. I tried ringing the car parking helpline only to be told by recorded message that it wasn't available on a Sunday. We ended up just leaving the car in an available gap that I wasn't convinced was a proper space. Extremely poor service given the cost.”

(Premium Fast Track) - Posted 1 year ago

“No bus to pickup or drop offs. Only run certain times of the day. Expensive usual cons with airport parking.”

(Long Stay) - Posted 1 year ago

“No bus service from car park to airport in either direction”

(Long Stay) - Posted 1 year ago

“Short stay 2 struggled to find parking place and if it was raining would have got soaked, not value for money, will be going back to callerton private car parks”

(Short Stay 2) - Posted 1 year ago

“Over priced, £50+ for a weekend is insane.”

(Long Stay) - Posted 1 year ago

“There were no buses at the terminal and I am 63 and obviously a lot of other people are a lot older than this who use this facility. I think it’s atrocious they have to walk a fair distance to the terminal”

(Long Stay) - Posted 1 year ago

“Could not find any spaces, had to park on grass !!”

(Long Stay) - Posted 1 year ago

“Restricted park and ride without notification.”

(Long Stay) - Posted 1 year ago

“Booked and pre-paid parking for long stay car park. On exiting, the barrier did not lift and I had to request assistance from parking attendant, who said it should not have happened.”

(Long Stay) - Posted 1 year ago

“Why do you shut down parts of car park to make people walk. It’s stupid.”

(Long Stay) - Posted 1 year ago

“Booked long stay car park but not told courtesy bus was not running when I booked paid £45 and had to drag suitcases to terminal disgrace”

(Long Stay) - Posted 2 years ago

“Its getting way too expensive to park, the prices are just going up and up - its costing about £30 more for 11 nights than it used to be! And, you need to get the problems with the ANPR cameras sorted out - the attendants said they know there is a problem with some of the readers but nothing has been done about it in the last few months! Also, the airport app does not work properly and either crashes or sends you round in circles.”

(Long Stay) - Posted 2 years ago

“NCL Airport parking frequently seem to close about 50% of the long term parking car park (pending maintenance checks it seems), which forces customers into the furthest away elements of the car park and demands a bus ride (which is too infrequent). The perception is that they do this to force your hand and pay for medium-term parking which is adjacent to the areas closed. Whilst i understand the need for maintenance checks, it seems wholly unreasonable to close off the volume of parking spaces in question. A more staggered and equitable closure would be far better. Worth noting, this never happens in the medium-term car park which was re-surfaced at the same time as the area closed in long term parking. Simply doesn't make sense.”

(Long Stay) - Posted 2 years ago

“Outward to Lanzarote OK. Return to Newcastle a shambles. On our return journey we were totally let down by Airport management, baggage handlers and Jet2 ground crew. On 20th of March, due to strong tailwinds we arrived back 60 mins early. We had to wait 50 mins for our baggage to be offloaded whilst we stoid around in the baggage hall. During that time the three Jet2 female ground crew just around smiling inanely. Not once until challenged did they offer any information as to what was happening. We couldn't find any person in charge. In the end after more or less forcing one of the Jet2 staff to make a phone call we were told the baggage handlers were busy unloading another aircraft. Even after this nobody from the airport of airline was proactive in keeping us informed. You have no excuses. Please don't blame Covid and short staffing levels. You are a small airport with very few incoming flights, especially in the evening. Somebody should have taken ownership of the situation. Jet2 need to look at staff training policess and processes. I bet you as an airport didn't know anything about the incident otherwise you would have sent out apologies? Oops, silly me.”

(Premium Meet And Greet) - Posted 2 years ago

“Booked premium fast track mistakenly thinking it was meet & greet.. upon arrival realised meet and greet was cordoned off and drove round and round looking for fast track and saw no signs I jumped out of the car to ask at the parking office while my husband drove round and round they explained where the parking was and we drove in only to find there were no trolleys whick was very difficult as my husband is disabled however we had to manage. Very shocked to find a £100 parking fine on the mat when we arrived home after holiday due to the fact that I got out of the car to ask because of the lack of signage. £86 to park and £100 fine Now awaiting appeal decision as I was obviously not being dropped off or being picked up and the cameras showed that. 🤬”

(Premium Fast Track) - Posted 2 years ago

“I can home and had prepaid for my parking on trying to exit the machine would not take my ticket and the intercom was not working, when i went to the control centre which was unmanned for some 5 mins a n older whit haired man cam from the back and just dismissed me when i explained what was happening he made it out to be my fault for not working the machine correctly then started to get irate and shout at me not not great customer service when you need them”

(Short Stay 1) - Posted 4 years ago

“The short stay 2 car park is too far away from the terminal for me and much further away than advertised. Being arthritic I found it very difficult coming back into the airport as the escalator was not in use. A man carried my bag up the stairs after seeing me struggle, I don't know how I'd have managed without his help. I'd rather not ask for assistance so please sort the escalator out.”

(Short Stay 2) - Posted 4 years ago

“I booked the Premium Fast Track car park, at 5:00 am I ended up in the meet and greet car park, only to be told I was in the wrong one. Now running late I managed to find the right car park, the signage is either non existent or very poor. The barrier didn't recognise my number plate, eventually after a frustrating few minutes I was let in. Now running very late, the whole point was to be ease of use and fast! On my return the barrier again didn't recognise my number plate and it took ages to get out, I wasn't the only one waiting and I may as well have parked in long stay. The whole experience was very annoying and not what I expected at all. On checking my documentation there were no directions given to the car park which is necessary, even for locals. My passage through the airport was very satisfactory.”

(Premium Fast Track) - Posted 4 years ago

“I am sorry to report this but this is the 2nd time in a matter of 4 months I have had problems. In September the machine read the wrong registration number on my car. And now when I returned in January the exit barrier asked for payment ! After going to the office this was sorted but my family were stood in the cold waiting by the terminal while I sorted this out. Also I paid extra for the express drop off and pick up again I had to pay again for this £2 each time. We are frequent uses of the on site parking but our past experiences have been very poor, I await your reply.”

(Long Stay) - Posted 4 years ago

“on return no bus stop moved not informed 25 mins for bus not v good”

(Long Stay) - Posted 4 years ago

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Newcastle Airport is rated 4.6 based on 23,518 reviews