Newcastle Airport Reviews

Name: Newcastle Airport
Rating: 4.57

4.6 Rating 23,486 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 23,486 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 10th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged £35 extra for a 24 hour flight delay at the barrier - with no option to receive a receipt - making expense claims difficult. Pot holes in the car parks are rarely fixed.”

Helpful Report

(Short Stay 1) - Posted 1 week ago

“Having used the meet and greet facility for several years, I have always experienced excellent courteous and professional service. Sadly, recently I had to return early from a trip due to a family emergency, arriving at 0200 hrs on Easter Sunday. THERE IS NO WAY OF CONTACTING THE PARKING OFFICE IN AN EMERGENCY??? The possibility of my car being parked off site as I arrived, and perhaps adding further time to my dashed return at that time of the morning was stressful. I tried several numbers and emails, all stating office hours are Monday to Friday daytime only… for a 24 hour International Airport!?? Would be laughable if not so stressful. No 24 hour information desk at all in the airport. After an hour of feeling impossibly adrift, thousands of miles away, I contacted Jet2 (via there main office) who actually have a desk phone at Newcastle “International” Airport, their professional and kind assistance resulted in a couple of calls by them to the Duty parking officer who authorised the passing of his land line number ( yes a 24 hour based person with a phone responsible for overseeing parking!) I called and he was incredibly helpful, assuring that it was not a problem and that my vehicle would be pulled and ready for my arrival…perfect! I presume standard parking would not be an issue as I would have had my keys, but the fact I chose and paid for the premium meet and greet negated this. ***Please ensure you state The Duty Parking Officer’s contact number on the booking confirmation.***”

Helpful Report

(Premium Meet And Greet) - Posted 2 weeks ago

“The transfer service is slow and intermitant. Signage for spaces is poor. Pick up point outside the terminal is badly signed. I was going to use the service in July, September and November for up coming holidays but I'm now considering cheaper alternatives.”

Helpful Report

(Long Stay) - Posted 1 month ago

“Although I had pre-booked on entry and exit I had to contact a member of staff to get in and out.”

Helpful Report

(Long Stay) - Posted 1 month ago

“We always used your service but until you reduce your prices we will continue to use our passes on the Metro and stay at the premier hotel at the Airport which on average £50.00 per night and just walk into the Airport the next morning FREE!!!!! This also means we don't have to stand in Airport parking areas waiting for the coach shuttle which might or might not be manned. There you are an honest review for you to ponder over. Will what I reviewed make any difference.???? I don't think for one second it will and wonder how many other of your potential customers will be of the same opinion regarding your parking prices????”

Helpful Report

(Short Stay 2) - Posted 3 months ago

“Followed all instructions but wouldn't allow me out of the car park, had to phone for help to exit car park.”

Helpful Report

(Short Stay 2) - Posted 3 months ago

“Clear and obvious Signage (relating to what we thought we'd purchased) for the spectrum of different car parks is poor which caused all sort of anxst and practical problems. Your staff's help in resolving the consequences though was very good. It might help if your booking websites clearly identified the locations & boundaries of the different parking areas /names.”

Helpful Report

(Premium Fast Track) - Posted 4 months ago

“very expensive now - actually cheaper to get a taxi both ways.”

Helpful Report

(Long Stay) - Posted 5 months ago

“Very poor direction signing to and from car park to terminal for both cars and pedestrians, but particularly for pedestrians, it is unsafe for pedestrians! There is no or very limited shuttle bus transfer from long stay car parks.”

Helpful Report

(Long Stay) - Posted 5 months ago

“Prices up service not as good as before will not be using it as often as I do”

Helpful Report

(Short Stay 2) - Posted 6 months ago

“When arriving at the airport we tried to use the intercom to book the courtesy bus. This was not working but there was no notice on the bus shelter to advise of this. Eventually we were told to go to another bus stop. A bus came eventually but this was after we had waited 25 minutes meaning our time in the airport was reduced”

Helpful Report

(Long Stay) - Posted 6 months ago

“Parking charges are disgraceful drop off and pick up is £4. There is an area in short stay 2 where you can pick up and drop off for free but it’s not fit for purpose as it causes a grid lock. We have waited well over an hour for baggage on arrival of the emirates flight.”

Helpful Report

(Long Stay) - Posted 6 months ago

“It’s a car park that’s way too expensive.I stayed in short stay 2.there were discarded trolleys blocking me parking my car in the bay I chose.Is there any need to charge as much as you do?Parking my car was more expensive than my flights.”

Helpful Report

(Short Stay 2) - Posted 7 months ago

“The drop off parking machines are slow when they work but often they don’t. Drop off at the terminal isn’t t cheap either. So called fast track security often isn’t working at off peak hours so if anyone is thinking of paying for it at quieter times I wouldn’t bother. The Aspire lounge is often a zoo with noisy drunk people off on holiday. There used to be a decent BA lounge but not any more. You get entry to the Aspire if you have BA status but not to the “premium” section like other airline customers. Waiting for bags to be delivered is often a long wait. I’m almost always on domestic flights so I can’t speak about immigration etc but overall it’s a bit rubbish. There’s no reason to arrive here early to enjoy any facilities or amenities at the airport”

Helpful Report

(Short Stay 1) - Posted 7 months ago

“prices are a rip off they have doubled in price and it took me 25 mins to find a parking place”

Helpful Report

(Long Stay) - Posted 9 months ago

“I’m not really impressed to be honest as in the past when used meet and greet when you came back to pick up your car it was all ready for you now you are pointed in the direction of a car park I mentioned this to the woman on reception on 23rd June at 2.30pm from the flight from Palma who says it has always been like this! This is clearly not true I would have just as well parked in a nearby car park as this is not the service it used to be despite this woman’s cheekiness I would really appreciate a response”

Helpful Report

(Premium Meet And Greet) - Posted 9 months ago

“When we arrived quite a long queue and initially only one on the desk after awhile then two. Problem printing out our details although the printer seemed to work for other customers and eventually given a handwritten ticket. Took 20 minutes --- not good enough.”

Helpful Report

(Premium Meet And Greet) - Posted 9 months ago

“We have a blue badge but were unable to find a disability space and ended up in area H bus stop 10. Quite a distance from parking to bus stop. On returning to collect car we waited almost 25 minutes for the return bus to the carpark, only to find that someone had hit our car and left it with a large scratch on the driver's side rear. All this for £ 79 !!!. We are travelling again in September but are unhappy about booking the carpark again.”

Helpful Report

(Long Stay) - Posted 10 months ago

“On a positive note, I have always found a parking spot. Less positive: I have never seen the courtesy bus and my ticket almost never works on exit. Also, I don't understand why the car park closest to the terminal never seems to b used while parking is most often only available in the car park furthest away.”

Helpful Report

(Long Stay) - Posted 11 months ago

“Extremely expensive”

Helpful Report

(Long Stay) - Posted 11 months ago

Newcastle Airport is rated 4.6 based on 23,486 reviews