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Newcastle Airport Reviews

4.6 Rating 25,107 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 25,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Newcastle Airport 5 star review on 26th June 2025

Newcastle Airport 5 star review on 24th June 2025

Newcastle Airport 5 star review on 5th March 2025

Newcastle Airport 5 star review on 2nd October 2024

Newcastle Airport 5 star review on 8th July 2024

Newcastle Airport 5 star review on 10th June 2024

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Airport meet and greet was excellent. Newcastle Airport was disgraceful when we returned, litter down every corridor,food trodden into carpets looked as tho been ghere weeks,toilets filthy where are the cleaners....”

Helpful Report

(Premium Meet And Greet) - Posted 2 years ago

“I normally use newcastle airport once a month and find when heading through airport on outward journey everything is good check in /security bars and snack bars but everytime on return the security is terrible and slow e machines never work ( for myself ) and staff are not helpfull when told about problem eventually when you get to collect cases waiting time is terrible not good enough”

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(Short Stay 1) - Posted 2 years ago

“Everything was very smooth for our recent trip except after our return flight landed at Newcastle airport, I went to the meet and greet to collect my car and it wasn't there, I had a 40 min wait at 2.30am which I could have done without after returning from Cyprus. I don't believe that I got the service I paid for.”

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(Premium Meet And Greet) - Posted 2 years ago

“Disgustingly expensive - £125 for 13 days. Nothing wrong with the service, just that the pricing strategy is pure greed, and I'm sure you could make a decent profit margin without absolutely fleecing the general public.”

Helpful Report

(Short Stay 2) - Posted 2 years ago

“Very expensive, spent ages trying to find a space.”

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(Long Stay) - Posted 3 years ago

“The airport car park was so busy we couldn’t find a space. Cars were parked/abandoned all over the place and the drive through roads were obscured at times. Took us 30mina to park and cost just under £200 which is by far the most expensive I’ve paid for airport parking.”

Helpful Report

(Long Stay) - Posted 3 years ago

“We paid almost £150 to use the premium fast track car park booked well in advance but when we arrived, there were no available spaces and no-one available to ask. I tried ringing the car parking helpline only to be told by recorded message that it wasn't available on a Sunday. We ended up just leaving the car in an available gap that I wasn't convinced was a proper space. Extremely poor service given the cost.”

Helpful Report

(Premium Fast Track) - Posted 3 years ago

“No bus to pickup or drop offs. Only run certain times of the day. Expensive usual cons with airport parking.”

Helpful Report

(Long Stay) - Posted 3 years ago

“No bus service from car park to airport in either direction”

Helpful Report

(Long Stay) - Posted 3 years ago

“Short stay 2 struggled to find parking place and if it was raining would have got soaked, not value for money, will be going back to callerton private car parks”

Helpful Report

(Short Stay 2) - Posted 3 years ago

“Over priced, £50+ for a weekend is insane.”

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(Long Stay) - Posted 3 years ago

“There were no buses at the terminal and I am 63 and obviously a lot of other people are a lot older than this who use this facility. I think it’s atrocious they have to walk a fair distance to the terminal”

Helpful Report

(Long Stay) - Posted 3 years ago

“Could not find any spaces, had to park on grass !!”

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(Long Stay) - Posted 3 years ago

“Restricted park and ride without notification.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Booked and pre-paid parking for long stay car park. On exiting, the barrier did not lift and I had to request assistance from parking attendant, who said it should not have happened.”

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(Long Stay) - Posted 3 years ago

“Why do you shut down parts of car park to make people walk. It’s stupid.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Booked long stay car park but not told courtesy bus was not running when I booked paid £45 and had to drag suitcases to terminal disgrace”

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(Long Stay) - Posted 3 years ago

“Its getting way too expensive to park, the prices are just going up and up - its costing about £30 more for 11 nights than it used to be! And, you need to get the problems with the ANPR cameras sorted out - the attendants said they know there is a problem with some of the readers but nothing has been done about it in the last few months! Also, the airport app does not work properly and either crashes or sends you round in circles.”

Helpful Report

(Long Stay) - Posted 3 years ago

“NCL Airport parking frequently seem to close about 50% of the long term parking car park (pending maintenance checks it seems), which forces customers into the furthest away elements of the car park and demands a bus ride (which is too infrequent). The perception is that they do this to force your hand and pay for medium-term parking which is adjacent to the areas closed. Whilst i understand the need for maintenance checks, it seems wholly unreasonable to close off the volume of parking spaces in question. A more staggered and equitable closure would be far better. Worth noting, this never happens in the medium-term car park which was re-surfaced at the same time as the area closed in long term parking. Simply doesn't make sense.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Outward to Lanzarote OK. Return to Newcastle a shambles. On our return journey we were totally let down by Airport management, baggage handlers and Jet2 ground crew. On 20th of March, due to strong tailwinds we arrived back 60 mins early. We had to wait 50 mins for our baggage to be offloaded whilst we stoid around in the baggage hall. During that time the three Jet2 female ground crew just around smiling inanely. Not once until challenged did they offer any information as to what was happening. We couldn't find any person in charge. In the end after more or less forcing one of the Jet2 staff to make a phone call we were told the baggage handlers were busy unloading another aircraft. Even after this nobody from the airport of airline was proactive in keeping us informed. You have no excuses. Please don't blame Covid and short staffing levels. You are a small airport with very few incoming flights, especially in the evening. Somebody should have taken ownership of the situation. Jet2 need to look at staff training policess and processes. I bet you as an airport didn't know anything about the incident otherwise you would have sent out apologies? Oops, silly me.”

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(Premium Meet And Greet) - Posted 3 years ago

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Newcastle Airport is rated 4.6 based on 25,107 reviews