Newcastle Airport Reviews

Name: Newcastle Airport
Rating: 4.57

4.6 Rating 23,517 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 23,517 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 10th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we returned the road was all dug up outside the terminal building with fencing and no signs we could see where to get the shuttle bus from,so we hat to walk back to the car park with luggage in pitch black conditions.”

Helpful Report

(Long Stay) - Posted 4 years ago

“Paid extra for short stay 2. But on arrival that part of the car park was closed. So had to use long stay. Transfer bus took too long to arrive so had to walk to the airport with 2 big cases. Had to walk when we returned, as again bus took to long to arrive.”

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(Short Stay 2) - Posted 4 years ago

“Have always used short stay but now more expensive so used your new Short Stay 2. Arrived in the dark. There were no signs to show pedestrian way to terminal. We walked under the barrier & up the road, quite dangerous. It was much further away than we thought & won’t be using that service again. Will prob get taxi next time & dropped off near terminal.”

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(Short Stay 2) - Posted 4 years ago

“Paid in advance, but ticket wouldn't let me out the barrier on exit. Had to park and walk to the booth to get my ticket validated. No apology from the operator.”

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(Long Stay) - Posted 4 years ago

“Poor Number plate recognition”

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(Short Stay 2) - Posted 4 years ago

“Number plate recognition didn't work”

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(Short Stay 2) - Posted 4 years ago

“New taxi service is abysmal Pedestrian access to and from long stay carpark is likewise ridiculous. Too many fences and no pedestrian access points.”

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(Long Stay) - Posted 4 years ago

“i think the service for car parking is excellent, check in good, however the bars are nothing short of unacceptable in this day and age and seem to only cater for hens and stags, which you encourage with the layout. only suitable for the bigg market”

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(Premium Meet And Greet) - Posted 4 years ago

“I was shocked to find that when we arrived all the short stay car parks were displaying full signs . We ended up having to park on a grass verge even though we had pre booked our parking space”

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(Short Stay 1) - Posted 4 years ago

“Not great, long stay car very full and spent 10 minutes driving around. It wasn’t clear where the spaces were. Second poor experience won’t be using it again”

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(Long Stay) - Posted 4 years ago

“Booked short stay 2, on arrival I was told it was full! I was re-directed to park in short stay 1. However on returning after my holiday I put my ticket in the exit barrier only to be presented with a £200+ bill. Had to call for assistance and eventually was let out. This didn't need to happen if my reg had been detected efficiently.”

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(Short Stay 2) - Posted 4 years ago

“Easy to find car park and park, although very busy and limited (skinny) spaces. Unclear signage regarding courtesy coach to terminal so we just walked, luckily it was dry. So many bus stops but no clear indication of how you catch the coach and no-one to ask. Problem on departure. After inserting ticket, barrier would not open and machine requested payment of over £60 for parking despite having prepaid. Several cars queued at barrier, it was dark (around 7pm) and my husband had to go into the office and provide details for barrier to be opened. Disappointed.”

Helpful Report

(Long Stay) - Posted 4 years ago

“On arrival one of the ticket dispensers was not working and this led to a que of people trying to change lanes for another machine with a barrier that worked”

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(Long Stay) - Posted 4 years ago

“Car parking 2 is the same as long stay. Only more expensive We had to catch the bus because the footpaths were dug up Not happy with the way it is described when booking online”

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(Short Stay 2) - Posted 4 years ago

“Far too pricey now after recent increases but with no improvement to services. Poor and disappointing.”

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(ON AIRPORT LONG STAY) - Posted 4 years ago

“The airport itself is good to very good, however the on site parking provision is poor. We spent over 15 minutes looking for a space in the long stay car park. Spoke to one shuttle driver asking for assistance but he was very unhelpful. Will use airport again but not the onsite airport car parking. If you do use it give yourself an extra half hour to park and get to the terminal”

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(ON AIRPORT LONG STAY) - Posted 4 years ago

“Had to park on rough ground which meant we could not pull our cases but had to carry them some distance, not ideal, courtesy bus took a good 15 minutes to arrive”

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(Long Stay) - Posted 4 years ago

“We have used the short stay car park several times over the last few years with no issues this time after returning from holiday when we got home we noticed my car had been hit by another car or trolley my car was dented and several scratches when I called the airport Parking the guy I spoke to showed very little interest in my query he took no details just said go onto airport website and leave feedback as much as I appreciate this was another inconsiderate driver who has no respect for others property I also felt the car park was not interested either”

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(Short Stay 1) - Posted 4 years ago

“Ok but poor bus pick up.probably cheaper using taxi”

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(ON AIRPORT LONG STAY) - Posted 4 years ago

“we returned from Kos---my wife had fractured her arm---we had special assistance booked---there were 5 special assists on our flight---in wheelchairs--Kos handled all 5---well---we get to Newcastle --theres one member of staff---to handle all 5---they had the same information as Kos about numbers---not good enough---date 19/06/2019”

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(Premium Meet And Greet) - Posted 4 years ago

Newcastle Airport is rated 4.6 based on 23,517 reviews