Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Booked premium fast track mistakenly thinking it was meet & greet.. upon arrival realised meet and greet was cordoned off and drove round and round looking for fast track and saw no signs I jumped out of the car to ask at the parking office while my husband drove round and round they explained where the parking was and we drove in only to find there were no trolleys whick was very difficult as my husband is disabled however we had to manage. Very shocked to find a £100 parking fine on the mat when we arrived home after holiday due to the fact that I got out of the car to ask because of the lack of signage. £86 to park and £100 fine Now awaiting appeal decision as I was obviously not being dropped off or being picked up and the cameras showed that. 🤬”

Helpful Report

(Premium Fast Track) - Posted 4 years ago

“I can home and had prepaid for my parking on trying to exit the machine would not take my ticket and the intercom was not working, when i went to the control centre which was unmanned for some 5 mins a n older whit haired man cam from the back and just dismissed me when i explained what was happening he made it out to be my fault for not working the machine correctly then started to get irate and shout at me not not great customer service when you need them”

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(Short Stay 1) - Posted 6 years ago

“The short stay 2 car park is too far away from the terminal for me and much further away than advertised. Being arthritic I found it very difficult coming back into the airport as the escalator was not in use. A man carried my bag up the stairs after seeing me struggle, I don't know how I'd have managed without his help. I'd rather not ask for assistance so please sort the escalator out.”

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(Short Stay 2) - Posted 6 years ago

“I booked the Premium Fast Track car park, at 5:00 am I ended up in the meet and greet car park, only to be told I was in the wrong one. Now running late I managed to find the right car park, the signage is either non existent or very poor. The barrier didn't recognise my number plate, eventually after a frustrating few minutes I was let in. Now running very late, the whole point was to be ease of use and fast! On my return the barrier again didn't recognise my number plate and it took ages to get out, I wasn't the only one waiting and I may as well have parked in long stay. The whole experience was very annoying and not what I expected at all. On checking my documentation there were no directions given to the car park which is necessary, even for locals. My passage through the airport was very satisfactory.”

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(Premium Fast Track) - Posted 6 years ago

“I am sorry to report this but this is the 2nd time in a matter of 4 months I have had problems. In September the machine read the wrong registration number on my car. And now when I returned in January the exit barrier asked for payment ! After going to the office this was sorted but my family were stood in the cold waiting by the terminal while I sorted this out. Also I paid extra for the express drop off and pick up again I had to pay again for this £2 each time. We are frequent uses of the on site parking but our past experiences have been very poor, I await your reply.”

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(Long Stay) - Posted 6 years ago

“on return no bus stop moved not informed 25 mins for bus not v good”

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(Long Stay) - Posted 6 years ago

“When we returned the road was all dug up outside the terminal building with fencing and no signs we could see where to get the shuttle bus from,so we hat to walk back to the car park with luggage in pitch black conditions.”

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(Long Stay) - Posted 6 years ago

“Paid extra for short stay 2. But on arrival that part of the car park was closed. So had to use long stay. Transfer bus took too long to arrive so had to walk to the airport with 2 big cases. Had to walk when we returned, as again bus took to long to arrive.”

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(Short Stay 2) - Posted 6 years ago

“Have always used short stay but now more expensive so used your new Short Stay 2. Arrived in the dark. There were no signs to show pedestrian way to terminal. We walked under the barrier & up the road, quite dangerous. It was much further away than we thought & won’t be using that service again. Will prob get taxi next time & dropped off near terminal.”

Helpful Report

(Short Stay 2) - Posted 6 years ago

“Paid in advance, but ticket wouldn't let me out the barrier on exit. Had to park and walk to the booth to get my ticket validated. No apology from the operator.”

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(Long Stay) - Posted 6 years ago

“Poor Number plate recognition”

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(Short Stay 2) - Posted 6 years ago

“Number plate recognition didn't work”

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(Short Stay 2) - Posted 6 years ago

“New taxi service is abysmal Pedestrian access to and from long stay carpark is likewise ridiculous. Too many fences and no pedestrian access points.”

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(Long Stay) - Posted 6 years ago

“i think the service for car parking is excellent, check in good, however the bars are nothing short of unacceptable in this day and age and seem to only cater for hens and stags, which you encourage with the layout. only suitable for the bigg market”

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(Premium Meet And Greet) - Posted 6 years ago

“I was shocked to find that when we arrived all the short stay car parks were displaying full signs . We ended up having to park on a grass verge even though we had pre booked our parking space”

Helpful Report

(Short Stay 1) - Posted 6 years ago

“Not great, long stay car very full and spent 10 minutes driving around. It wasn’t clear where the spaces were. Second poor experience won’t be using it again”

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(Long Stay) - Posted 6 years ago

“Booked short stay 2, on arrival I was told it was full! I was re-directed to park in short stay 1. However on returning after my holiday I put my ticket in the exit barrier only to be presented with a £200+ bill. Had to call for assistance and eventually was let out. This didn't need to happen if my reg had been detected efficiently.”

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(Short Stay 2) - Posted 6 years ago

“Easy to find car park and park, although very busy and limited (skinny) spaces. Unclear signage regarding courtesy coach to terminal so we just walked, luckily it was dry. So many bus stops but no clear indication of how you catch the coach and no-one to ask. Problem on departure. After inserting ticket, barrier would not open and machine requested payment of over £60 for parking despite having prepaid. Several cars queued at barrier, it was dark (around 7pm) and my husband had to go into the office and provide details for barrier to be opened. Disappointed.”

Helpful Report

(Long Stay) - Posted 6 years ago

“On arrival one of the ticket dispensers was not working and this led to a que of people trying to change lanes for another machine with a barrier that worked”

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(Long Stay) - Posted 6 years ago

“Car parking 2 is the same as long stay. Only more expensive We had to catch the bus because the footpaths were dug up Not happy with the way it is described when booking online”

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(Short Stay 2) - Posted 6 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews