Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,806 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I made a complaint on 15th December regarding this. On leaving the parking lot, my ticket would not scan and i had to pay again to leave! As yet, not resolved!”

Helpful Report

(Long Stay) - Posted 2 days ago

“All car parks close to terminal were closed! Then on departure asked for £180 at gate”

Helpful Report

(Long Stay) - Posted 6 days ago

“If I am rating Newcastle airport then I give it 5. Excellent assistance given. If I am reviewing the inappropriately named meet and greet service then I give 0. We were neither met not greeted. We were told, at midnight, our car was "down there" with a vague hand gesture. The car park was icebound and the car was still iced despite there being a disabled badge prominently displayed. Given how much I was charged I am very disappointed with the standard of service received compared to any other airport I have used.”

Helpful Report

(Premium Meet And Greet) - Posted 3 weeks ago

“RIP OFF- Having booked Friday 17th October for 7 days parking Short Stay 1 for £79.99 a bargain being approximately £30 cheaper than my usual parking at meet and greet. On return I found the actual booking had been made for only 1 night ( Computer glitch?) to add insult to injury I had to pay a further £250 on top of the original £79.99 at 2.00am making £329.99 in total to be able to get out of the carpark. BE AWARE”

Helpful Report

(Short Stay 1) - Posted 1 month ago

“Got charge me again on the way out of car parks even though I had a valid pre -paid ticket . Have now been given money back but had to send emails to tc”

Helpful Report

(Long Stay) - Posted 2 months ago

“Disgrace taking 2 hours to get cases to belt - utter chaos in hall. Plane expected so what happened to communications and operations. People coming into Newcastle for the first time - so embarrassing. Emirates should sue the airport. Not impressed at all. Will stick to Manchester airport.”

Helpful Report

(Long Stay) - Posted 2 months ago

“I booked my car in for 13 days paid the amount for that time, while on holiday we decided to extend by 4 days so I went onto manage my booking there was no way of changing my return date and to pay extra. So I emailed the email address provided the response was I would pay £12 per day extra so thought ok I can do that. On my return put the ticket in the machine it charged me £115 extra for the 4 days after been told £48 for the 4 days. (Lessons learned ripped off)”

Helpful Report

(Long Stay) - Posted 2 months ago

“We think that the vehicle was damaged whilst in your care but we are unable to prove as it was dark at time of collection. Otherwise exceptional service as always.”

Helpful Report

(Premium Meet And Greet) - Posted 3 months ago

“Absolutely shocking charges for parking whether it's dropping off or leaving the car for a week or two. Short stay 2 currently allows free drop off but would be amazed if the greed doesn't kick in on that too shortly and end up paying for that as well.”

Helpful Report

(Short Stay 2) - Posted 3 months ago

“Car park is Russian roulette if you get parked especially busy times. When you have limited time and catching a flight it’s a nightmare. No defined walkways really either …. However otherwise it’s fine”

Helpful Report

(Long Stay) - Posted 3 months ago

“Extremely expensive and upon arrival there are never any available spaces without spending significant time and effort to locate one - terrible. Would rather spend money on a taxi in the future.”

Helpful Report

(Long Stay) - Posted 4 months ago

“Pre booked parking for 15 days. Paid in advance but was asked to pay £610 on exit. Apparently an error but no apology given.”

Helpful Report

(Short Stay 1) - Posted 5 months ago

“Parking ridiculously expensive. Flights very limited, only bog standard tourist destinations . Waiting an hour and a half to get through passport control, followed by only one belt working for multiple flights and cases stacked up on the floor everywhere.”

Helpful Report

(Short Stay 2) - Posted 6 months ago

“Tried to use employee discount, rang the number on the staff benefits page but there was no answer. I was later told that you can only book during office hours, this is not stated on the staff benefits page unfortunatel. The actual spot I got in the car park was extremely far away from the terminal and there was not a continuous pavement either so had to walk on the road on the way to the terminal. For the price with 2 young children and lots of bags I feel like it is very poor.”

Helpful Report

(Long Stay) - Posted 6 months ago

“A rip-off for users of the drop-off facility. This should be free for 2-3 minutes.”

Helpful Report

(Short Stay 1) - Posted 8 months ago

“I had paid in advance for Short Term 2. On departure I was asked to pay. My car was already correctly recorded although you system didn't work on that occasion.”

Helpful Report

(Short Stay 2) - Posted 9 months ago

“The lady wen we dropped car off was so nice but on return I asked why I need to find my car as I order meet and greet at London they bring car to me she replied if not happy complain”

Helpful Report

(Premium Meet And Greet) - Posted 9 months ago

“The parking was terrible after a snow fall , you couldn’t see the bays and it was extremely dangerous! Nothing had been salted or cleaned away !! Not what I expected from Newcastle airport, very disappointing.”

Helpful Report

(ShortStay1) - Posted 10 months ago

“Drop off immediately in front of the airport shoud be free. The argument that there is free drop off is unhelpful as the free area is a long way from the entrance to the building.”

Helpful Report

(Short Stay 1) - Posted 10 months ago

“The parking facility is fine but the price for parking compared to other airports is obscene”

Helpful Report

(Long Stay) - Posted 11 months ago

Newcastle Airport is rated 4.6 based on 25,806 reviews