Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,903 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking ridiculously expensive. Flights very limited, only bog standard tourist destinations . Waiting an hour and a half to get through passport control, followed by only one belt working for multiple flights and cases stacked up on the floor everywhere.”

Helpful Report

(Short Stay 2) - Posted 1 day ago

“Tried to use employee discount, rang the number on the staff benefits page but there was no answer. I was later told that you can only book during office hours, this is not stated on the staff benefits page unfortunatel. The actual spot I got in the car park was extremely far away from the terminal and there was not a continuous pavement either so had to walk on the road on the way to the terminal. For the price with 2 young children and lots of bags I feel like it is very poor.”

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(Long Stay) - Posted 6 days ago

“A rip-off for users of the drop-off facility. This should be free for 2-3 minutes.”

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(Short Stay 1) - Posted 2 months ago

“I had paid in advance for Short Term 2. On departure I was asked to pay. My car was already correctly recorded although you system didn't work on that occasion.”

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(Short Stay 2) - Posted 3 months ago

“The lady wen we dropped car off was so nice but on return I asked why I need to find my car as I order meet and greet at London they bring car to me she replied if not happy complain”

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(Premium Meet And Greet) - Posted 3 months ago

“The parking was terrible after a snow fall , you couldn’t see the bays and it was extremely dangerous! Nothing had been salted or cleaned away !! Not what I expected from Newcastle airport, very disappointing.”

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(ShortStay1) - Posted 4 months ago

“Drop off immediately in front of the airport shoud be free. The argument that there is free drop off is unhelpful as the free area is a long way from the entrance to the building.”

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(Short Stay 1) - Posted 4 months ago

“The parking facility is fine but the price for parking compared to other airports is obscene”

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(Long Stay) - Posted 5 months ago

“No problem parking or getting to the terminal. Leaving the terminal was another matter. I pre-booked yet the barrier wouldn't lit after inserting my ticket unless I paid £115. I tried calling customer services but as it was past 5pm they were closed. I went to the park and fly office where a nice man checked my booking and after a few clicks on his computer says the ticket would now work. Which it did. It was stressful as I was on my own and couldn't get through to customer services. Had there been a notice of some sort, I wouldn't have felt so isolated. Definitely not a good experience.”

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(Long Stay) - Posted 5 months ago

“Far too expensive considering we were only away 4 days.”

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(Short Stay 1) - Posted 6 months ago

“Parking terrible Took over 20 minutes to find a parking space on arrival. When leaving at 1:30 am (3 flights landing at the same time), car park barriers were not working so had to be manually operated by an attendant - another waiting time of 30 minutes and a huge queue - unnacceptable!”

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(Long Stay) - Posted 7 months ago

“In the past we have had no problems on leaving the airport after prebooking. However, twice this year we have had problems as our prebooking was not recognised which is annoying as we were returning from Vancouver and the second time when returning home after our flight was delayed and when trying leaving the airport at 5.30 am the member of staff took ages in replying when my husband was calling for help. Also the car parking fees are rising it is now alot cheaper to travel by taxi which we will be looking at in the near future.”

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(Short Stay 1) - Posted 7 months ago

“Price had increased well above inflation and we were even charged extra because it was a few minutes after 12 when we managed to get back to the desk”

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(Premium Meet And Greet) - Posted 8 months ago

“Dropped disabled son and wife at express drop off before heading to short stay 2 car park(pre booked). Only 1 entrance available only 3 available to get out. It took over 40mins to carry out parking before getting back to my wife and son at the terminal. Absolutely disgraceful service and very expensive. No doubt I will get no reply from yourselves.”

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(Short Stay 2) - Posted 8 months ago

“Car parking far too expensive now. Was willing to pay for the convenience in the past but will probably start using taxis now as they are significantly cheaper.”

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(Long Stay) - Posted 10 months ago

“Worst airport I've use. Delayed over 6 hours. Made to climb stairs to the gates 3 times with 2 kids and a pram with no lifts available. Very small airport. Will never use this airport again. No issues with parking. Probably best part of the airport.”

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(Premium Meet And Greet) - Posted 10 months ago

“After a great holiday I attempted to exit the car park with my pre-paid ticket but instead of the barrier opening it requested I pay £260.00 by credit/debit card. I re-inserted the ticket on three occasion but each time it was declined and the payment was requested. I then pressed the assistance button and after a long delay the barrier opened. This was totally unacceptable when a pre paid ticket had already been purchased.”

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(Short Stay 1) - Posted 10 months ago

“Paid a lot of money for my parking to be near the terminal because of my disability only to discover there was no space for my car and had to use a car park furthe away”

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(Premium Fast Track) - Posted 10 months ago

“I am going to be brutally honest. we use the Meet & Greet regulasrly or at least 4-5 times per year. the service is awful. when they worked out of the the hut it was better. the meet isnt excatly brilliant we've had to stand in a queue the last 3 times going and returning and your met with a 'good morning' at best. what is the point in having to queue to hand your keys over? theyre should be someone there at all times in the car park, 'here's your ticket, pass me your keys, enjoy your holiday' when you come back i appreciate there might be people in front of you but last week there were two staff and only one lady serving with a queue of ten people!! do you have your ticket, 'yes' heres your keys your parked in D4 hope you had a good holiday see you later. I had my reservation printed off and it still took 3 or 4 minutes to find it, 4.30am and my wife hadnt had her tea yet, being impatient and wanting to battle check in, security and get a seat. we are stood while they find the reservation, give us our ticket and estbalish what flight we are on coming back. it will be easier and quicker to just park in the short stay which was slightly more expensive and why i chose meet n greet. The last 4 times we used meet n greet,the car has been parked as far away from the meet n greet building as you can get it and i couldnt get in it because it was squeezed next to other cars. we will not be using the service again but we will use the short stay car park next to the building.”

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(Premium Meet And Greet) - Posted 11 months ago

“My only complaint is the high cost of parking. There can be no justification for the huge increases. Parking spaces should not be impacted by inflation at the same level as other services. I paid £125 to park for 2 weeks last month. I go on holiday again soon and you quoted £124 for 1 week. The only justification is simply greed. I eventually arranged parking with Holiday Extras at a lower price that the airport. This makes no sense.”

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(Premium Meet And Greet) - Posted 11 months ago

Newcastle Airport is rated 4.6 based on 24,903 reviews