Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,045 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Drop off immediately in front of the airport shoud be free. The argument that there is free drop off is unhelpful as the free area is a long way from the entrance to the building.”

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(Short Stay 1) - Posted 1 year ago

“The parking facility is fine but the price for parking compared to other airports is obscene”

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(Long Stay) - Posted 1 year ago

“No problem parking or getting to the terminal. Leaving the terminal was another matter. I pre-booked yet the barrier wouldn't lit after inserting my ticket unless I paid £115. I tried calling customer services but as it was past 5pm they were closed. I went to the park and fly office where a nice man checked my booking and after a few clicks on his computer says the ticket would now work. Which it did. It was stressful as I was on my own and couldn't get through to customer services. Had there been a notice of some sort, I wouldn't have felt so isolated. Definitely not a good experience.”

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(Long Stay) - Posted 1 year ago

“Far too expensive considering we were only away 4 days.”

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(Short Stay 1) - Posted 1 year ago

“Parking terrible Took over 20 minutes to find a parking space on arrival. When leaving at 1:30 am (3 flights landing at the same time), car park barriers were not working so had to be manually operated by an attendant - another waiting time of 30 minutes and a huge queue - unnacceptable!”

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(Long Stay) - Posted 1 year ago

“In the past we have had no problems on leaving the airport after prebooking. However, twice this year we have had problems as our prebooking was not recognised which is annoying as we were returning from Vancouver and the second time when returning home after our flight was delayed and when trying leaving the airport at 5.30 am the member of staff took ages in replying when my husband was calling for help. Also the car parking fees are rising it is now alot cheaper to travel by taxi which we will be looking at in the near future.”

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(Short Stay 1) - Posted 1 year ago

“Price had increased well above inflation and we were even charged extra because it was a few minutes after 12 when we managed to get back to the desk”

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(Premium Meet And Greet) - Posted 1 year ago

“Dropped disabled son and wife at express drop off before heading to short stay 2 car park(pre booked). Only 1 entrance available only 3 available to get out. It took over 40mins to carry out parking before getting back to my wife and son at the terminal. Absolutely disgraceful service and very expensive. No doubt I will get no reply from yourselves.”

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(Short Stay 2) - Posted 1 year ago

“Car parking far too expensive now. Was willing to pay for the convenience in the past but will probably start using taxis now as they are significantly cheaper.”

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(Long Stay) - Posted 1 year ago

“Worst airport I've use. Delayed over 6 hours. Made to climb stairs to the gates 3 times with 2 kids and a pram with no lifts available. Very small airport. Will never use this airport again. No issues with parking. Probably best part of the airport.”

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(Premium Meet And Greet) - Posted 1 year ago

“After a great holiday I attempted to exit the car park with my pre-paid ticket but instead of the barrier opening it requested I pay £260.00 by credit/debit card. I re-inserted the ticket on three occasion but each time it was declined and the payment was requested. I then pressed the assistance button and after a long delay the barrier opened. This was totally unacceptable when a pre paid ticket had already been purchased.”

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(Short Stay 1) - Posted 1 year ago

“Paid a lot of money for my parking to be near the terminal because of my disability only to discover there was no space for my car and had to use a car park furthe away”

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(Premium Fast Track) - Posted 1 year ago

“I am going to be brutally honest. we use the Meet & Greet regulasrly or at least 4-5 times per year. the service is awful. when they worked out of the the hut it was better. the meet isnt excatly brilliant we've had to stand in a queue the last 3 times going and returning and your met with a 'good morning' at best. what is the point in having to queue to hand your keys over? theyre should be someone there at all times in the car park, 'here's your ticket, pass me your keys, enjoy your holiday' when you come back i appreciate there might be people in front of you but last week there were two staff and only one lady serving with a queue of ten people!! do you have your ticket, 'yes' heres your keys your parked in D4 hope you had a good holiday see you later. I had my reservation printed off and it still took 3 or 4 minutes to find it, 4.30am and my wife hadnt had her tea yet, being impatient and wanting to battle check in, security and get a seat. we are stood while they find the reservation, give us our ticket and estbalish what flight we are on coming back. it will be easier and quicker to just park in the short stay which was slightly more expensive and why i chose meet n greet. The last 4 times we used meet n greet,the car has been parked as far away from the meet n greet building as you can get it and i couldnt get in it because it was squeezed next to other cars. we will not be using the service again but we will use the short stay car park next to the building.”

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(Premium Meet And Greet) - Posted 1 year ago

“My only complaint is the high cost of parking. There can be no justification for the huge increases. Parking spaces should not be impacted by inflation at the same level as other services. I paid £125 to park for 2 weeks last month. I go on holiday again soon and you quoted £124 for 1 week. The only justification is simply greed. I eventually arranged parking with Holiday Extras at a lower price that the airport. This makes no sense.”

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(Premium Meet And Greet) - Posted 1 year ago

“Why close so many sections when the closed sections have so many gaps ! . It also not clear them the priority park is allowed to be used.”

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(Long Stay) - Posted 1 year ago

“Had to cancel holiday and cancelled the parking. They said they never recieved it but they sent me an amendment just after I cancelled. No refund or credit. Used many times previously. Never again.”

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(Premium Meet And Greet) - Posted 1 year ago

“Paid a premium for meet and greet but when we returned couldn't get into our car as the one parked in the next bay was too close! Ended up having to climb over from the passenger side. Good job I'm not the one with 2 knee replacements.....”

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(Premium Meet And Greet) - Posted 1 year ago

“The car parks are fine but extremely and ridiculously expensive. The price needs to be reduced. Newcastle is one of the most expensive airports. Unjustifiable.”

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(Short Stay 1) - Posted 1 year ago

“the last few stays have not been as expected. we use meet and greet so the car is close to the airport. the last two visits our car couldnt have been further away. in addition i had to squeeze along the car to open the door to get in. my family had to wait in the rain until i had reversed out. last year we returned to car and the passenger rear window had been smahed, the sun was blamed, in February. we used M&G between the 5th March and the 10th. seriously never again. we'll just use the other parking next to the terminal in future.”

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(Premium Meet And Greet) - Posted 2 years ago

“One gate inoperable on way in . Although ticket was dispensed and vehicle recognised gate wouldn't open , pressing button for help did not attract any help fault note eventually appeared had to reverse then go through second gate. On way out one of gate exits was closed off with a cone. No one available if assistance was required.”

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(Premium Fast Track) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 26,045 reviews