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Newcastle Airport Reviews

4.6 Rating 25,806 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 25,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Newcastle Airport 5 star review on 25th July 2025

Newcastle Airport 5 star review on 26th June 2025

Newcastle Airport 5 star review on 24th June 2025

Newcastle Airport 5 star review on 5th March 2025

Newcastle Airport 5 star review on 2nd October 2024

Newcastle Airport 5 star review on 8th July 2024

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible would not give me my car back had to get the police involved massive lack of commom sense then when he did give me car keys he gave me somebody elses .Idiots !!”

Helpful Report

(Premium Meet And Greet) - Posted 3 years ago

“I have received a fine for parking outside the short-stay car park to pick up my wife and luggage as I could not navigate a safe route to your car park with luggage You have a legal duty to provide safe access and egress for your customers who are using the car parks. The current situation with your car parks does not clearly highlight how customers can safely access and exit your car parks. It is only a matter of time before someone is injured”

Helpful Report

(Short Stay 2) - Posted 3 years ago

“There is no loyalty programme, and costs over summer, with no discount code available, is poor recognition of the regular car parking users. A The Long stay premium keypad - nearly everyone has to stop on call to enter the pin. There is also no mention of pressing # after the pin. Why dont you display clear instructions at the keypad? It doesnt have a backlight so you also cant see the buttons. Very poor service!!!! no effort at all... so I cant see anyone cares, and would rather have every customer call up, which then holds up people behind. Please sort it out!”

Helpful Report

(Short Stay 2) - Posted 3 years ago

“After 2 flights with lots of queues and holdups we arrived at Newcastle. A very long queue at Newcastle Passport control meant we missed the last bus before they cease running from 430-800pm(Why?). We were at the far end of the long stay and had to negotiate a lot of roadworks that closed the pedestrian access off and poor signage. Having paid £75 for a mere weeks parking we were not impressed.”

Helpful Report

(Long Stay) - Posted 3 years ago

“I booked for 1 week online and when i got back had to pay £78”

Helpful Report

(Long Stay) - Posted 3 years ago

“Used airport trolly for our cases, due to uneven pavements twisted my back ! Not a good experience !! Ended up with bad back for my holiday!! seems as if the number plate recognition does not work. Also need to say the price is becoming to much!”

Helpful Report

(Long Stay) - Posted 3 years ago

“It was awful. Driving to the airport was already stressful and then to arrive at the airport to find very few parking spaces (despite pre-booking) was concerning. I drove around for about 30 mins trying to find a space (along with others) with cars being ‘parked’ on the side of the kerb, not in a space shows the overbooking/problems finding a space. There was no one around to help (it was early in the morning but lots of flights due to depart) I was worried that I would miss my flight if I couldn’t find a space! I eventually found a space and had to walk to terminal as no buses (phone in bus shelter didn’t work/no one answered) to call for bus so several of us walked to terminal in rain. Awful experience and not what I was expecting after pre booking my parking with you.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Absolutely disgusting that YOU stop the bus service at 5pm. Call yourself an international airport, scandalous you as a company should be ashamed. Get it sorted.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Staff messed up the collection time on our return as it straddled midnight and we had to wait 20 minutes for the car . No apology .”

Helpful Report

(Premium Meet And Greet) - Posted 3 years ago

“We were charged an additional one week of parking upon leaving. Amounting to £122. Which we had to pay or we could not exit. No staff around at the time and tried calling the 24 hour telephone line but no answer. We have emailed requesting a full refund of this but have had to response.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Airport parking was packed and when we landed there were no buses to drop us off at the car parks”

Helpful Report

(Long Stay) - Posted 3 years ago

“£79 for one week parking in long-term car park and very lucky to actually find a free car parking space with lots of cars going round in circles. The ground was not even tarmac but gravel making it impossible to wheel a case. Incredible that you can get a flight cheaper than parking a car.”

Helpful Report

(Long Stay) - Posted 3 years ago

“a very poor service, the car park was pre paid. The parking monitor picked up the wrong number plate on return from holiday and we were unable to exit the car park. The intercom for help was not working. I had to pay a further £89 to exit the car park. Though this was refunded.”

Helpful Report

(Long Stay) - Posted 3 years ago

“We arrived after paying in full on line in a hurry for our flight and could not find a parking place. After 45 minutes of looking we flagged down an attendant who told us to park outside of the marked bays at the edge of the carpark in an unauthorised parking area. Not good enough. 28/05/2022 until 9/06/2022”

Helpful Report

(Long Stay) - Posted 3 years ago

“No bus from carpark to airport running in both occasions I have booked to park my car. Very poor service considering the price!!”

Helpful Report

(Long Stay) - Posted 3 years ago

“Barriers didn’t work on exit on Monday 16th May. Had to get out of my car and walk to the office in the rain because the operator wasn’t answering the call button on the machine. He said the machines were water logged and that I had to go back to my car and he would lift the barrier. I returned to my car but he didn’t lift the barrier. I had to get out of my car and walk ti the office a second time in the rain to ask him to lift the barrier. He didn’t apologise, he told me to go back to my car and he would lift the barrier. He eventually lifted the barrier. Zero customer service”

Helpful Report

(Long Stay) - Posted 3 years ago

“No coach going or coming back so a long walk in the dark and cold to the terminal. We would not have booked had we been made aware. Reported this back as feedback and so far on response.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Far too expensive !! and close the nearest long stairs and guide you towards the furthest away parking with buses for transfer few and far between”

Helpful Report

(Long Stay) - Posted 5 years ago

“I paid to park in the short term car park. I parked in the short term car park. Opposite where I parked there were signs limiting the use of each of the opposite bays to minibus drop off/pick up. There were no signs in the bays in which I parked. There were several other cars parked near me. I was confident that I was not parked in the minibus bays. When I came to leave 2 weeks later my ticket was not accepted by the barrier machine, which told me it was black listed. I had to speak with parking control who said I had been parked in the minibus bays. I was forced to pay another £21 as a fine to be allowed to leave. GET YOUR SIGNAGE SORTED OUT!!, daylight robbery. I won’t be using Newcastle parking again. I’ll get a taxi.”

Helpful Report

(Short Stay 2) - Posted 5 years ago

“Car park closed next to airport where we normally park. Barrier wouldn’t lift when trying to leave. When asking for assistance for phone put down on us very poor service.”

Helpful Report

(Long Stay) - Posted 5 years ago

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Newcastle Airport is rated 4.6 based on 25,806 reviews