Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,806 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Used to be much better. Unfortunately the past few times we have used the car park it's been a complete mess. Most areas closed, we had to park in the pitch dark practically in the bushes at the very back with no operational bus stop within reasonable walking distance. No buses seem to be about anymore resulting in a long walk to the terminal. There used to be more frequent buses. Upon return again there was no bus so after a long wait we had to make the long walk again. More expensive than it used to be and worse service. Not good enough.”

Helpful Report

(Long Stay) - Posted 5 years ago

“expensive but efficient”

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(Short Stay 2) - Posted 6 years ago

“Used loads before and no problem - This time the machine misread the number plate and tried to charge me £300 - Bloke on intercom was very snotty as if was our fault.”

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(Short Stay 1) - Posted 6 years ago

“I made Short Stay 2 parking booking reference LKVX0 in respect of vehicle X888 JDH from 1 p.m. on 16/10/19 until 8 p.m. 17/10/19 and paid £40.49 in advance for the pleasure! When I arrived to park up the sign said car park 'full' but assumed that would be making allowances for advance bookings so entered and tried to find my pre-booked space. I proceeded to waste 10 minutes driving around and found no spaces, so I had to park in Short Stay 1 to ensure I caught my flight. I obviously then had a Short Stay 1 ticket (Ref: 04148) and emailed to check that my pre-booking would permit me to exit and that I wouldn't be 'ripped off' for another parking charge when I returned the following day. I received an email response apologising for the error in Short Stay 2 and was assured I would be able to exit Short Stay 1 with the ticket I had, with no further charge. True to form when I got back the following evening the ticket didn't work and I was only able to exit by pressing the button and explaining the whole mess all over again.”

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(Short Stay 2) - Posted 6 years ago

“£37.50 for 1.5 days is an absolute disgrace”

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(Short Stay 2) - Posted 6 years ago

“My main issue with the airport is lack of air bridges. Arriving from warmer climates it's very annoying to return to Newcastle on a cold rainy night. As there are only 3 air bridges it's about time for some improvement to enhance passenger convenience.”

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(Long Stay) - Posted 6 years ago

“On leaving the long stay car park i stopped to pick up my disabled mother who couldn't walk to the car. I received a parking ticket and now have debt collectors threatening me with court action for non payment. Very poor signage to read whilst driving.”

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(Long Stay) - Posted 6 years ago

“The service was very poor”

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(Short Stay 1) - Posted 6 years ago

“the splitting of shortstay1 and shortstay2 is pure greed.I booked shortstay2 only to discover it had been moved well away from the terminal.This caused major problems to my wife who is disabled.When i last looked at the map shortstay2 was next to shortstay1 .I would also suggest you create some disabled parking spaces.”

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(Short Stay 2) - Posted 6 years ago

“No bus to take us back to car. Had to walk with 5 cases and 4 hand luggage. Raised complaint had no reply.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Got a £100 parking ticket for pulling over just outside the barrier to pick up disabled passenger in a wheel chair!!!! Be very careful and don’t stop anywhere but in the marked bays.”

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(Long Stay) - Posted 6 years ago

“Left my car on meet and greet. Expecting car to be parked and left there. Nope I came back and my vehicle had done 5 mile while I was away. And car covered in mud. Have been offered to purchase a car wash in my own time and send copy of receipt to them and will pay for it. As for great service was ridiculous I got off plane went to collect car and man didn’t even come show me where my car was. Just said it’s outside and over near arrival booths that’s it. So really as a meet n greet service is rubbish. Should be just called leave keys with us and collect them when u get back, while your away will take car for a spin in a field”

Helpful Report

(Meet And Greet) - Posted 6 years ago

“Almost every time I use the service the number plate recognition does not work and I end up having to call the contact number to get out of the car park. The last time was very late at night and took ages. I suggest something needs to be done to improve this.”

Helpful Report

(Short Stay 2) - Posted 6 years ago

“I had booked to stay in short stay car park at a slightly higher cost. I was told to head to a named carpark upon arrival. Could not find it. So ended up in long stay car park and headed to customer service cabin to enquire. I was told that the signs had not been changed yet to direct traffic to the paid for parking area, and I had no option to leave long stay now. Not without having to pay again. So not my greatest experience of Newcastle Airport parking this time.”

Helpful Report

(Short Stay 2) - Posted 6 years ago

“At what stage do you stop letting people into the long term carp park to ensure that there is enough space for pre-booked customers? Today it too me over 20 minutes to find a space, in a corner furthest from the airport. The shuttle buses are useless, I was within 10 yards of a bus stop and waved to attract the drivers attention, but he sailed serenely by. They should stop when hailed rattler than at bus stops!”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“Arriving at the meet and greet everything went smoothly then once I returned back from my holiday 4 days after, barring in mind this was 2am I was shocked to find the meet and greet car park totally gone and having no prior information on this it took me an hour to find anyone to direct us to where the car park had been moved to, also was giving no information when dropping the car off to the car park actually moving”

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(Meet And Greet) - Posted 6 years ago

“Departure on a Monday morning was fine. Arrival early hours of Saturday morning was a nightmare. Massive queues at passport control, hold luggage took 46 minutes to arrive on the belt, escalator was still broken, queues to get through green customs channel as a Tenerife flight was getting a cigarette check. Took 75 minutes to exit the airport when normally it takes 20 mins. Should be a lot better.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Struggled to get parked. Why were some car parks closed off?”

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Posted 6 years ago

“Charged £34.99 for one night, very expensive so will now look for other alternatives. Probably won’t use again.”

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Posted 6 years ago

“The link you forwarded offered a full weekend for £26. Unfortunately when I booked (on my phone) I wrongly selected exiting on the Saturday instead of the Sunday, an error on my part I accept. I was less than impressed when, upon reaching the barrier I had to pay an additional £26. The price for the weekend parking turned out to be £52 and not the £26 you advertised! The chap at the end of the "help" button was also most unhelpful. I will not be using this service again as its nothing more than an opportunity to rip people off.”

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Posted 6 years ago

Newcastle Airport is rated 4.6 based on 25,806 reviews