Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,266 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The service was very poor”

Helpful Report

(Short Stay 1) - Posted 5 years ago

“the splitting of shortstay1 and shortstay2 is pure greed.I booked shortstay2 only to discover it had been moved well away from the terminal.This caused major problems to my wife who is disabled.When i last looked at the map shortstay2 was next to shortstay1 .I would also suggest you create some disabled parking spaces.”

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(Short Stay 2) - Posted 5 years ago

“No bus to take us back to car. Had to walk with 5 cases and 4 hand luggage. Raised complaint had no reply.”

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(ON AIRPORT LONG STAY) - Posted 5 years ago

“Got a £100 parking ticket for pulling over just outside the barrier to pick up disabled passenger in a wheel chair!!!! Be very careful and don’t stop anywhere but in the marked bays.”

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(Long Stay) - Posted 6 years ago

“Left my car on meet and greet. Expecting car to be parked and left there. Nope I came back and my vehicle had done 5 mile while I was away. And car covered in mud. Have been offered to purchase a car wash in my own time and send copy of receipt to them and will pay for it. As for great service was ridiculous I got off plane went to collect car and man didn’t even come show me where my car was. Just said it’s outside and over near arrival booths that’s it. So really as a meet n greet service is rubbish. Should be just called leave keys with us and collect them when u get back, while your away will take car for a spin in a field”

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(Meet And Greet) - Posted 6 years ago

“Almost every time I use the service the number plate recognition does not work and I end up having to call the contact number to get out of the car park. The last time was very late at night and took ages. I suggest something needs to be done to improve this.”

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(Short Stay 2) - Posted 6 years ago

“I had booked to stay in short stay car park at a slightly higher cost. I was told to head to a named carpark upon arrival. Could not find it. So ended up in long stay car park and headed to customer service cabin to enquire. I was told that the signs had not been changed yet to direct traffic to the paid for parking area, and I had no option to leave long stay now. Not without having to pay again. So not my greatest experience of Newcastle Airport parking this time.”

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(Short Stay 2) - Posted 6 years ago

“At what stage do you stop letting people into the long term carp park to ensure that there is enough space for pre-booked customers? Today it too me over 20 minutes to find a space, in a corner furthest from the airport. The shuttle buses are useless, I was within 10 yards of a bus stop and waved to attract the drivers attention, but he sailed serenely by. They should stop when hailed rattler than at bus stops!”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Arriving at the meet and greet everything went smoothly then once I returned back from my holiday 4 days after, barring in mind this was 2am I was shocked to find the meet and greet car park totally gone and having no prior information on this it took me an hour to find anyone to direct us to where the car park had been moved to, also was giving no information when dropping the car off to the car park actually moving”

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(Meet And Greet) - Posted 6 years ago

“Departure on a Monday morning was fine. Arrival early hours of Saturday morning was a nightmare. Massive queues at passport control, hold luggage took 46 minutes to arrive on the belt, escalator was still broken, queues to get through green customs channel as a Tenerife flight was getting a cigarette check. Took 75 minutes to exit the airport when normally it takes 20 mins. Should be a lot better.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Struggled to get parked. Why were some car parks closed off?”

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Posted 6 years ago

“Charged £34.99 for one night, very expensive so will now look for other alternatives. Probably won’t use again.”

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Posted 6 years ago

“The link you forwarded offered a full weekend for £26. Unfortunately when I booked (on my phone) I wrongly selected exiting on the Saturday instead of the Sunday, an error on my part I accept. I was less than impressed when, upon reaching the barrier I had to pay an additional £26. The price for the weekend parking turned out to be £52 and not the £26 you advertised! The chap at the end of the "help" button was also most unhelpful. I will not be using this service again as its nothing more than an opportunity to rip people off.”

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Posted 6 years ago

“This is a lovely aiport. The staff are efficient, pleasant and friendly. Parking facilities are excellent, and very reasonably priced. My only complaint is that there are no longer any direct flights to Copenhagen. I have to go via Heathrow (horrible airport). Is there any chance these flights could be re-instated (perhaps during the summer)?”

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Posted 6 years ago

“Shocking monopoly. behaves in a dictatorial way. Fails to properly deal with complaints and appears to have no complaints policy.”

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Posted 6 years ago

“No signs to get into right car park. Had to pay £1 to get out of drop off on second attempt. Went into what appeared to be building site to get to parking. On leaving could not get out as it said we were past our time. Luckily I had printed copy and managed to get out. Rain did not help my mood.”

Helpful Report

Posted 6 years ago

“Used meet and greet car park in May this year and was delighted with the service. So much so I have recommended the service to all my friends. Booked meet and greet car park for our holiday in October and was very disappointed with the service, there was no MEET and GREET. On arrival at 04:00 hours parked car outside office and told by operator I had to park it in car parking bay myself and on return car wasn't outside office. Told by operator he had been too busy so had to get car from parking space. A waste of upgrade money.”

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Posted 6 years ago

“I had booked the premium valet service for £40.00 and on my return the car had not been valeted, it was a late flight back and I was using my car early the next day for a family occasion and wanted it to be spotless, unfortunately I had no time to do myself hence why I wanted it valeted. The only saving grace as I was refunded the full amount but to be honest I would have paid double just so it was done!! Very disappointed and will think twice about using this service again”

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Posted 6 years ago

“When we arrived at the airport we noticed the board indicated there was spaces available, but as we looked with other cars running around as well also looking we had no choice but to park anywhere safe and not obstructing other cars exit, so we paid for a space that was not available, There should be spaces for prepaid parking and not for people just picking up”

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Posted 6 years ago

“Had a dent on our car - they would NOT accept responsibility - checked their system but would NOT allow us access to look at it.”

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Posted 6 years ago

Newcastle Airport is rated 4.6 based on 25,266 reviews