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Newcastle Airport Reviews

4.6 Rating 23,510 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 23,510 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 22nd August 2023

Newcastle Airport 5 star review on 24th July 2023

Newcastle Airport 2 star review on 26th August 2017

Newcastle Airport 2 star review on 23rd July 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the service for years. This year when we arrived back, it was utter chaos. My plane was on time, so vehicle should have been ready. When I walked down the ramp, I could see my vehicle was surrounded by other cars. When I reached the counter I told the person my vehicle was in the middle of a lot of other cars. He was in complete meltdown, as he was the only person their as the other employees were standing in the car park talking. He had to shout at the others to come in and get the keys to remove the cars, so I and a few others could get our cars out. They had to remove six cars to get access to mine. I don't know what's changed, but I will be reluctant to take my vehicle there again.”

Posted 5 years ago

“I dropped my car off to the staff at the meet and greet service on the 10th of July and picked up on my return on the 17th of July. Upon collection of my car I noticed damage to my car on front door passenger side I reported this to the staff on duty who informed me that it would take fourteen days to investigate. I have no acknowledgement or response to my complaint after eleven days and I also have not had a response to a email I sent after seven days asking for an update on how their investigations are going. Really disappointed as I paid extra for meet and greet service and feel the customer service is very poor and unprofessional.”

Posted 5 years ago

“After returning from my holiday I went to pick up my car only to discover my front passenger door damaged. I reported this to the attendent who inspected my car and then informed me that it will take up to fourteen days to investigate.Now on day ten since reporting incident tried to find out how investigation was proceeding and was given an email address to send my complaint. Still no one has contacted me directly by phone or email really disappointing and very poor customer service provided.”

Posted 5 years ago

“Paid extra £10 for fast track. I am disabled and wen we landed we were a bit late. Went to pik r car up and it was not ready we had to walk to top of car park and get it our selfs ? It was not at door as expected? Was a waist of money”

Posted 5 years ago

“They damaged my car”

Posted 5 years ago

“My easyJet flight was cancelled and no-one was available to listen to customers concerns and expectations. I have not been refunded for the car parking I paid which was nearly £50”

Posted 5 years ago

“when checking in the ticket clearly showed the reg of the car (lou55e] when checking out everytime we have to ring for assistance”

Posted 5 years ago

“Easy het cancelled the flight after keeping me waiting 5 hours. Therefore I paid nearly £50 for 5 hours parking”

Posted 5 years ago

“The carpark exit barrier would not lift when I approached and had to go tho the site office where I was greated by 2 very unpolite gentlemen who give me conflicting reasons why this happened. This looks like Newcastle airport parking do not care about there customers and do not invest in staff training to ensure all menmbers of staff are singing from the same sheet. Very dissapointing!!!”

Posted 5 years ago

“Think it’s disgusting that you still need to pay for your space even when you couldn’t travel .... an empty car parking space is hardly an inconvenience, just 100% profit to an already greedy business”

Posted 6 years ago

“is this just about the parking? I like the airpot as an airport. I paid in advance then when I got the exit barrier it asked me to pay 90 quid. I had to turn around and go back to the kiosk to get help. I did it twice , as did a few other motorists. It was pouring with rain. My ticket got soggy as did my mood. Took at least an hour all told.”

Posted 6 years ago

“Yet again after trying to exit car park,machine started balance due over £100. Having pre paid for car park then paying extra to park in short stay at the invitation of Newcastle car parking no balance should be due. Tried the intercom no answer so rang the booking line no answer. After 20 minutes waiting at the closed barrier someone answered the intercom.”

Posted 6 years ago

“My ticket was not reconised by the machine Then the attendant asked for my reference no which I gave He could not hear me due to wind ! Then he kept me waiting for over 90 seconds with my window down rain and snow pouring in My clothes and car interior were in a poor state Then the barrier lifted and not a thank you or apology!!! Never again”

Posted 6 years ago

“Collected car on 1st of march...day of blizzards and heavy snow in the uk.....Back light was broken...car was completely covered with snow...there was nothing to clear the snow...has to clear with hands...could barely see the car....ofdsite back door and tailgate left opened and thus battery drained...complaint about it two days later when was able to see the car completely....gkt repky from Newcastle airport parking that there was nothing of the sort known to them...and I should have informed within 72 hours...I emailed them that I have informed within 48 hrs and not 72...did not receive any reply nack again...”

Posted 6 years ago

“Please stop sending requests for a review of a CAR PARK!!!!”

Posted 6 years ago

“We were allocated area K however when we arrived there were no spaces, the only spaces left which were very few were blocked by cars parking between 2 spaces. We drive around a few times then went to office and was informed by the Cark park attendant to try a space nearby but it was way to narrow and would have damaged our car and the car parked. We were then told to go west car park which had closed on entry sign. Fortunately a driver in the same predicament had moved the cones blocking access j which was virtually empty so we ended up having to park there. This took along time to sort out. So not a positive experience whatsoever.”

Posted 6 years ago

“Ididnt get to use the parking as I did not think the booking had been completed till I came back of holiday and saw it had been taken from my bank”

Posted 6 years ago

“We used Meet and Greet for the first and last time. On our return we discovered that our handbrake was broken. The operative did not bring this to our attention (despite having parked the car in gear as he was completely aware that the handbrake was broken). On questioning he told us ‘oh yeah I noticed that but it’s not my fault’. We were then advised of the 14 day investigation period (no supplementary information could be given). On contacting the main office customer service was completely devoid. At the end of the conversation there was really no doubt that the investigation would find the Meet and Greet service free of any liability. I was encouraged to get the handbrake fixed despite your representative telling me (when I directly asked) that if I did not use a garage, approved by your insurers, that I would be limited in what I could claim/unable to claim at all if by some small miracle that you accepted liability. There was no sympathy to this being our sole car and the fact that the car is unroadworthy without a functioning handbrake. Two garages have now inspected the handbrake and whilst both cannot rule out that the handbrake would have failed at some point they have suggested that negligence and rough handling (coupled with the fact that an element of the handbrake is missing) has paid a part in the handbrake failing much sooner in your care than it would have done in ours. I’m still awaiting the outcome of your investigation but am assured, from the previous conversation, that you will not be covering the £357 (minus VAT) for the new handbrake and the £150 (minus VAT) required to fit it. I’m also expecting that we will not receive any information on how it broke i.e. it broke on the way to park, or any apology e.g. we are sorry this happened in our care but our investigation has shown x,y or z. Instead I suspect the bully boy tatics I encountered on the phone will prevail. The attitude of ‘it’s not our fault’ can be much more eloquently delivered so as not to alienate your customers. Instead I’m now of the mindset, and will tell everyone I encounter, that Meet and Greet service deserve their ‘cowboy’ reputation.”

Posted 6 years ago

“Went machine wouldn’t take ticket even though pr paid tried ring help 6 times no one answered had take car gate and ring help then when eventually answered Hohenzollern was really helpful”

Posted 6 years ago

“Second time used first time registration did not register at the barrier. A blip and on the way out. Second time same again and the man on the barrier on the way out was quite short in his attitude. Not impressed may not use this agin. Same issue but different car. I did check the details were correct.”

Posted 6 years ago

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Newcastle Airport is rated 4.6 based on 23,510 reviews