Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,903 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 24,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used Meet and Greet for the first and last time. On our return we discovered that our handbrake was broken. The operative did not bring this to our attention (despite having parked the car in gear as he was completely aware that the handbrake was broken). On questioning he told us ‘oh yeah I noticed that but it’s not my fault’. We were then advised of the 14 day investigation period (no supplementary information could be given). On contacting the main office customer service was completely devoid. At the end of the conversation there was really no doubt that the investigation would find the Meet and Greet service free of any liability. I was encouraged to get the handbrake fixed despite your representative telling me (when I directly asked) that if I did not use a garage, approved by your insurers, that I would be limited in what I could claim/unable to claim at all if by some small miracle that you accepted liability. There was no sympathy to this being our sole car and the fact that the car is unroadworthy without a functioning handbrake. Two garages have now inspected the handbrake and whilst both cannot rule out that the handbrake would have failed at some point they have suggested that negligence and rough handling (coupled with the fact that an element of the handbrake is missing) has paid a part in the handbrake failing much sooner in your care than it would have done in ours. I’m still awaiting the outcome of your investigation but am assured, from the previous conversation, that you will not be covering the £357 (minus VAT) for the new handbrake and the £150 (minus VAT) required to fit it. I’m also expecting that we will not receive any information on how it broke i.e. it broke on the way to park, or any apology e.g. we are sorry this happened in our care but our investigation has shown x,y or z. Instead I suspect the bully boy tatics I encountered on the phone will prevail. The attitude of ‘it’s not our fault’ can be much more eloquently delivered so as not to alienate your customers. Instead I’m now of the mindset, and will tell everyone I encounter, that Meet and Greet service deserve their ‘cowboy’ reputation.”

Helpful Report

Posted 7 years ago

“Went machine wouldn’t take ticket even though pr paid tried ring help 6 times no one answered had take car gate and ring help then when eventually answered Hohenzollern was really helpful”

Helpful Report

Posted 7 years ago

“Second time used first time registration did not register at the barrier. A blip and on the way out. Second time same again and the man on the barrier on the way out was quite short in his attitude. Not impressed may not use this agin. Same issue but different car. I did check the details were correct.”

Helpful Report

Posted 7 years ago

“The meet and greet car park had lost my car keys. After travelling for approximately 24 hours (from Tokyo) I was held up a further 2 hours whilst they looked for my car key. Eventually I was sent home in a taxi, and the car keys were subsequently found and my car delivered around midnight.”

Helpful Report

Posted 7 years ago

“Had to ring for support as it would not let me out.”

Helpful Report

Posted 7 years ago

“My flight was delayed due to snow on the return leg which meant I was 30mins after the time I had stated for exit. I had to go back to the pay station and pay the full amount for the duration of the stay £90 on top of the £51 I originally paid. Very disappointing.”

Helpful Report

Posted 7 years ago

“The roads were treacherous as no attempt had been made to clear the snow. The shuttle bus service was poor so I had to walk to the terminal. On exiting the car park my ticket didn't work despite having prepaid, when I went to have this validated I needed to find the order number so that it could be processed.”

Helpful Report

Posted 7 years ago

“Came back to my car covered in mud inside on the passenger side carpets and dash, after investigation it was found that my car had been used to taxi the road gritter workers around the car park. This was the meet and greet service which I paid extra for. The manager has called me and admitted full liability as it was seen on cameras and has offered me compensation. Shocking service and 100% no longer trust them with my car. Do not use the meet and greet service”

Helpful Report

Posted 7 years ago

“I had pre booked, I couldn't get through the barrier to enter(?), then was directed to zone J by one of your employees, on return the transit bus driver says zone J is closed! He did drop me at a stop near the office vis nearer the terminal than my car. I then had to drag my suitcase through the snow to my car which was full of cars....closed? Then trying to exit was the normal problem of the video system not working. It's a pity, because the facility and (in theory) the video system is fantastic and should be a jewel in the Airport complex. However I will continue to use the system, in the hope that it gets better. I am repeatedly asked for my review, which I supply, never get any feedback and it doesn't seem to improve”

Helpful Report

Posted 7 years ago

“Everything, won’t be using again.”

Helpful Report

Posted 7 years ago

“Everything .... rubbish experience will not be using car park again.”

Helpful Report

Posted 7 years ago

“Use the on site car park at least twice a year have always been happy but in December 17 the usual car parks were all closed and the parking was quite away out from the normal parking which was I feel below what I expected and a long long walk from the terminal and on trying to exit the car park the machine said we owed the weekly fee when I’d booked online meaning having to stop the car park up go into the office where’s it was swiftly sorted all sound like minor irritations but when you are traveling you can do without these things happening at all, we have 3 holidays booked this year and am considering wether to use the parking or not”

Helpful Report

Posted 7 years ago

“I have used the airport twice in recent weeks. First week l used the flying hippo restaurant and it was appalling. Food cold, quality poor, choice terrible and staff that just didn’t want to be there. Second week 8 o’clock sat evening and everything closed except boots and one of the bars half the seating areas closed off as well as most of the toilet facilities had to queue to use gents toilets. Best airport in the North obviously didn’t visit for long. Baggage claim still takes the longest Inhave ever experienced in the world.”

Helpful Report

Posted 7 years ago

“I wasn't allowed off the car par although I had pre-paid. I then went in to the office to be told that I had booked the wrong dates. With a second person having a good laugh. Luckily I had brought my paperwork and was able to prove that it was the car parking companies mistake. If I hadn't had my paperwork I would not have been allowed to leave. This also added 25 minutes, late at night when I wanted to be on the road home.”

Helpful Report

Posted 7 years ago

“Once again we were refused exit by putting ticket into barrier, we had to press for help and once again waiting for assistance we have used your parking 5 times this year. We thought the idea of prepayment was to exit the car park without any problems. You asked us to give your car park another try but as i have said it failed again so could you give me an idea what we have to do to exit without having problems every time we use your car park.”

Helpful Report

Posted 7 years ago

“Ticket was paid for in advance £33.99 + £1.00 sms message. On exit ticket was not accepted. Pressed for help and after 3 further attempts the staff then raised the barrier as ticket still wasn't recognised.”

Helpful Report

Posted 7 years ago

“Cannot exit car park on a prepaid ticket due to system not recognising cherish number”

Helpful Report

Posted 7 years ago

“Another bad experience (even worse than last month). On entry no number plate recognition again. Pressed help button and staff member said "is it a private registration" to which I answered "Yes" and he said "that's probably the problem" so just press for help on exit!. On exit at 10.30 p.m. after flying for over 14 hours staff member could not find my booking even though I repeated the registration twice and then he said he could not let me out until I found my booking reference. Shocking - sort your car park and process out”

Helpful Report

Posted 7 years ago

“When we landed and we’re leaving our gate card was rejected and I was told I owed £93 for a service I pre paid for. This misunderstanding was due to your registration recognition system not working prowprly”

Helpful Report

Posted 7 years ago

“Far too expensive for 5 days !”

Helpful Report

Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,903 reviews