Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,055 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The roads were treacherous as no attempt had been made to clear the snow. The shuttle bus service was poor so I had to walk to the terminal. On exiting the car park my ticket didn't work despite having prepaid, when I went to have this validated I needed to find the order number so that it could be processed.”

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Posted 8 years ago

“Came back to my car covered in mud inside on the passenger side carpets and dash, after investigation it was found that my car had been used to taxi the road gritter workers around the car park. This was the meet and greet service which I paid extra for. The manager has called me and admitted full liability as it was seen on cameras and has offered me compensation. Shocking service and 100% no longer trust them with my car. Do not use the meet and greet service”

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Posted 8 years ago

“I had pre booked, I couldn't get through the barrier to enter(?), then was directed to zone J by one of your employees, on return the transit bus driver says zone J is closed! He did drop me at a stop near the office vis nearer the terminal than my car. I then had to drag my suitcase through the snow to my car which was full of cars....closed? Then trying to exit was the normal problem of the video system not working. It's a pity, because the facility and (in theory) the video system is fantastic and should be a jewel in the Airport complex. However I will continue to use the system, in the hope that it gets better. I am repeatedly asked for my review, which I supply, never get any feedback and it doesn't seem to improve”

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Posted 8 years ago

“Everything, won’t be using again.”

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Posted 8 years ago

“Everything .... rubbish experience will not be using car park again.”

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Posted 8 years ago

“Use the on site car park at least twice a year have always been happy but in December 17 the usual car parks were all closed and the parking was quite away out from the normal parking which was I feel below what I expected and a long long walk from the terminal and on trying to exit the car park the machine said we owed the weekly fee when I’d booked online meaning having to stop the car park up go into the office where’s it was swiftly sorted all sound like minor irritations but when you are traveling you can do without these things happening at all, we have 3 holidays booked this year and am considering wether to use the parking or not”

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Posted 8 years ago

“I have used the airport twice in recent weeks. First week l used the flying hippo restaurant and it was appalling. Food cold, quality poor, choice terrible and staff that just didn’t want to be there. Second week 8 o’clock sat evening and everything closed except boots and one of the bars half the seating areas closed off as well as most of the toilet facilities had to queue to use gents toilets. Best airport in the North obviously didn’t visit for long. Baggage claim still takes the longest Inhave ever experienced in the world.”

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Posted 8 years ago

“I wasn't allowed off the car par although I had pre-paid. I then went in to the office to be told that I had booked the wrong dates. With a second person having a good laugh. Luckily I had brought my paperwork and was able to prove that it was the car parking companies mistake. If I hadn't had my paperwork I would not have been allowed to leave. This also added 25 minutes, late at night when I wanted to be on the road home.”

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Posted 8 years ago

“Once again we were refused exit by putting ticket into barrier, we had to press for help and once again waiting for assistance we have used your parking 5 times this year. We thought the idea of prepayment was to exit the car park without any problems. You asked us to give your car park another try but as i have said it failed again so could you give me an idea what we have to do to exit without having problems every time we use your car park.”

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Posted 8 years ago

“Ticket was paid for in advance £33.99 + £1.00 sms message. On exit ticket was not accepted. Pressed for help and after 3 further attempts the staff then raised the barrier as ticket still wasn't recognised.”

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Posted 8 years ago

“Cannot exit car park on a prepaid ticket due to system not recognising cherish number”

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Posted 8 years ago

“Another bad experience (even worse than last month). On entry no number plate recognition again. Pressed help button and staff member said "is it a private registration" to which I answered "Yes" and he said "that's probably the problem" so just press for help on exit!. On exit at 10.30 p.m. after flying for over 14 hours staff member could not find my booking even though I repeated the registration twice and then he said he could not let me out until I found my booking reference. Shocking - sort your car park and process out”

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Posted 8 years ago

“When we landed and we’re leaving our gate card was rejected and I was told I owed £93 for a service I pre paid for. This misunderstanding was due to your registration recognition system not working prowprly”

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Posted 8 years ago

“Far too expensive for 5 days !”

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Posted 8 years ago

“On arrival we parked the car and made our way to the nearest bus stop to find that the call point for the bus was not working so we had to walk to the terminal building.”

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Posted 8 years ago

“Dreadful road surface for pulling suitcases No clear signs No buses to transport Had to park at furthest point despite nearer car parks being empty but couldn’t enter as said full”

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Posted 8 years ago

“No clear signs to get to terminal Dreadful road surface for pulling suitcases Had to park far away as closer car parks said full . When we walked past they were lotsof spaces Didn’t see one bus transporting passengers”

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Posted 8 years ago

“The service at parking was terrible”

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Posted 8 years ago

“We arrived into Newcastle at midnight, had to queue with several other flights for the mere 3 people on checking passports. I pre-paid my parking yet couldn't get out so had to ring the operator in order to get out without paying an additional £141 that came up on the screen. A disorganised airport in many ways.”

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Posted 8 years ago

“£15 to pickup in a coach is a bit too much compared to other airports”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,055 reviews