Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,282 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,282 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ticket was paid for in advance £33.99 + £1.00 sms message. On exit ticket was not accepted. Pressed for help and after 3 further attempts the staff then raised the barrier as ticket still wasn't recognised.”

Helpful Report

Posted 7 years ago

“Cannot exit car park on a prepaid ticket due to system not recognising cherish number”

Helpful Report

Posted 7 years ago

“Another bad experience (even worse than last month). On entry no number plate recognition again. Pressed help button and staff member said "is it a private registration" to which I answered "Yes" and he said "that's probably the problem" so just press for help on exit!. On exit at 10.30 p.m. after flying for over 14 hours staff member could not find my booking even though I repeated the registration twice and then he said he could not let me out until I found my booking reference. Shocking - sort your car park and process out”

Helpful Report

Posted 7 years ago

“When we landed and we’re leaving our gate card was rejected and I was told I owed £93 for a service I pre paid for. This misunderstanding was due to your registration recognition system not working prowprly”

Helpful Report

Posted 7 years ago

“Far too expensive for 5 days !”

Helpful Report

Posted 7 years ago

“On arrival we parked the car and made our way to the nearest bus stop to find that the call point for the bus was not working so we had to walk to the terminal building.”

Helpful Report

Posted 7 years ago

“Dreadful road surface for pulling suitcases No clear signs No buses to transport Had to park at furthest point despite nearer car parks being empty but couldn’t enter as said full”

Helpful Report

Posted 7 years ago

“No clear signs to get to terminal Dreadful road surface for pulling suitcases Had to park far away as closer car parks said full . When we walked past they were lotsof spaces Didn’t see one bus transporting passengers”

Helpful Report

Posted 7 years ago

“The service at parking was terrible”

Helpful Report

Posted 7 years ago

“We arrived into Newcastle at midnight, had to queue with several other flights for the mere 3 people on checking passports. I pre-paid my parking yet couldn't get out so had to ring the operator in order to get out without paying an additional £141 that came up on the screen. A disorganised airport in many ways.”

Helpful Report

Posted 7 years ago

“£15 to pickup in a coach is a bit too much compared to other airports”

Helpful Report

Posted 7 years ago

“Unable to get out of the car park as the machine would not accept the ticket to release the barrier. No one came to help me even though it was camera monitored. Took over 20 mins to sort it. Staff in the office were very ignorant too.”

Helpful Report

Posted 7 years ago

“Paid roughly £60 for a week stay at Newcastle airport, decided to go with the meet and greet service as we were pushed for time and sounded perfect for our needs. Supposedly a member of staff will be waiting to greet you, check over your vehicle and proceed to park your vehicle allowing us to go straight into the terminal. No such thing. Likewise with the return journey, no such thing. Selling the service as a meet and greet is basically a con. A lesson learnt.”

Helpful Report

Posted 7 years ago

“Struggled to find a parking space, cars were even parked on the access roads. On returning a van had parked so close to my car that I could not open the drivers door. This is disgusting when you pay so much for secure parking and return to find paintwork damaged leading to expensive bodywork repair. I would rather pay for an expensive taxi than book this car park again, as it would end up a lot cheaper.”

Helpful Report

Posted 7 years ago

“My car got badly scraped when parked for a week in the long stay whilst away on a work trip. After contacting the parking company, they made no effort to look into the issue and refused to help, ignoring my emails when i advised that wasn't good enough an answer. Very poor service, very poor security and very unhelpful staff. All in all, very bad, avoid at all costs.”

Helpful Report

Posted 7 years ago

“Totally outrageous that a coach bringing people to use the airport,that they have already paid for, in the cost of their flight, have to pay just to be dropped off.”

Helpful Report

Posted 7 years ago

“the last two times I have used the medium stay car park I have been unable to exit and had to get out my car and go to the office and show my documents to sort it out . not happy when all you want to do is go home 😟”

Helpful Report

Posted 7 years ago

“I reserved a parking space with yourselves Ref CCRL0 . I upgraded at extra charge and we were under the impressions that your driver met us with the car and keys. It was bucketing down with rain and we got soaked on our return, waiting for the car to be brought to us as suggested in the 'extras' booking. Very disappointed as our party had to walk to the parking area, in the pouring rain. On enquiring what had happened, we were told you no longer offer tis particular service. If you knew , why did your administration take the 'exras' money from me. VERY MISLEADING I HAVE SENT A COMPAINT IN BUT AS YET OT HEARD ANYTHING.”

Helpful Report

Posted 7 years ago

“We booked parking in long stay car park from 13 to 20 September. On arrival on 13th the car park appeared very full. we followed signs where spaces were identified and spent over 15 mins driving round trying to find a space. There were many others in same situation, signage was wrong and there was no one from Newcastle airport to assist. We eventually left our car on circultation road risking damage to the vehicle. Travelling is already a stressful experience with young children without the unnecessary problems we had trying to get parked.”

Helpful Report

Posted 7 years ago

“I paid £35.94 for short stay car parking (05.00hrs on the 18th Sept to 15.00hrs on the 25th Sept) and foolishly didn't check the booking confirmation properly. As a result car parks said I had only paid for 10 hours. Why would I pay £35 94 for 10 hours when the 24 hour ( 1 day) charge is only £21.00. I then had to pay an extra £147.00 (7 days at £21.00) to exit the car park, total £182.94. To say I most certainly would not use them again is a gross understatement”

Helpful Report

Posted 7 years ago

Newcastle Airport is rated 4.6 based on 25,282 reviews