Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,847 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“No parking spaces in long stay car park driving round very long time to find space on return flight collected car, woman on desk at long stay car park very abbrubt”

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Posted 8 years ago

“3 out of 3 third time in a row number plate reconition does not work stuck in car park until phone was answered eventually to go through booking to get out of car park very poor phone response and manners on 3 occasions and no explanation or apology for system not working”

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Posted 8 years ago

“No where on the information received did it say key rings had to be removed. When arriving the bays were all full, so a member of staff came out and met us, so we still didn't know about key rings. He never said anything. On return the key ring was missing and we were informed it had been binned and we should have read the poster in the office building. We never went in the office building. This was 1 sentimental keyring my gran bought me for my 18th. She has since passed away. It is wrong to have binned it, when we were never informed. You could have taken it off and put it in the car if it was a storage issue. Won't be using this car park again. Very disappointed.”

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Posted 8 years ago

“Picked car up at 0230hrs once i got car home and washed the car next morning i found that my front left wheel had been kerded not happy when phoned just got past round no one wanted to know”

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Posted 8 years ago

“Ticket (pre-paid) didn't open barrier. No reply on the intercom at the barrier. Managed to move to a different barrier. Ticket still didn't work. Got through eventually to someone who opened barrier. Not a great return home.”

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Posted 8 years ago

“The experience of booking, paying for parking and the parking itself was good. What isn't acceptable is a system error that caused everyone who had pre-booked parking to not be allowed to exit the car park and caused massive frustrations and a lot of angry people on all of the exit lanes out of the car park. Felt so sorry for your operative on that night as all you could hear at every barrier was the please hold message as everyone tried to get out. Very bad experience!”

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Posted 8 years ago

“Came back and the valet had literally just damaged my vehicle. Kerbed the wheel and we only noticed as he had freshly rubbed it and there was metal filings all over the TYRE. He wasn't bothered in the slightest that he had damaged our vehicle! Absolute careless! So more expense to us and inconvenience!!! Never will I use meet and greet again!”

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Posted 8 years ago

“This was a complete waste of money! My family along with many others had to stand around waiting for approx half hour to to gain access to our car as staff had completely blocked the car park with everyone's cars and no body could leave, we couldn't even get past with our suitcases to get to our car. The lady at the desk rang to ask for assistance on several occasions but not one single person came which left her to move all the cars herself”

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Posted 8 years ago

“We paid for Meet and great parking. On our return we arrived to find that our vehicle had been damaged. The staff that were on duty did not even take a picture of the damage which we though was disgusting, we then realised that the stock answer was going to be sent out which was what happened. The Airport parking company have accepted no responsibility for the damage, but have simply replied that their investigation was inconclusive so no responsibility on their behalf. We are now going to have to discuss things with a Solicitor to progress things further. Never again will we use this service as the way we have been treated is an absolute disgrace.”

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Posted 8 years ago

“Good afternoon, I was so annoyed with my recent experience, I feel compelled to contact you. I have not visited the airport for four years and went to collect family on Wednesday 26 July 2017. I entered the drop off area having passed the barrier. Upon parking up I looked around to establish how to exit. There was no instructions, signs or any indication. Fortunately, I helpful taxi driver explained that I had 15 minutes in the area and would then pay £1 to exit. I left after approximately 12 minutes to be instructed that it would be £3 as I was over 10 minutes. Come on, for the sake of clarity please post clear instructions for airport visitors. I will not be act in a hurry. Your comments would be appreciated. Craig Smith (Above is an copy of what I sent you on the 29 July - I have heard nothing back???”

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Posted 8 years ago

“Over crowded, over priced, awfully understaffed. Badly managed.”

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Posted 8 years ago

“Crap service Picked up car has crack in window screen rang women over phone who was supposed to be looking.into it. Still haven't received a call!!!! Clearly don't care about your.customers. It's just absolutely appalling women over phone clearly didn't know what she was doing”

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Posted 8 years ago

“We parked beside station. 13 in the long stay. Eventually we realised the button to call the bus was not working. We had to walk in heavy rain to the next station to call a bus. Oh 13 isn't working the driver says and hasn't for a while. Quite pathetic not even a notice in the station.”

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Posted 8 years ago

“The shuttle bus took 20mins to arrive on our return journey. I don't think this is acceptable and there should be multiple busses running at one time.”

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Posted 8 years ago

“It's a car park. What more to be said except it's expensive?”

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Posted 8 years ago

“I arrived back in the UK approx 2.30am it was pouring with rain. I had my 3 and 4 year old grandsons my daughter 4 large suitcases 2 large holdalls and a buggy. When I got home there was a scratch on my car. I made a complaint only to be told I had to check my car over before I left the car park. What a joke they tell me they are not responsible. I have sent another email but still no reply. Never ever again as my eldest daughters car was damaged too.”

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Posted 8 years ago

“My car tyre looked lyk been slashed and another car put slight deny in my door I rang up the morning after as it was a late flight bk and im still waiting for reply's and still over a wk and nothing bk from them”

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Posted 8 years ago

“Exiting the car park was a problem as card didn't work and attendant would not raise barrier making me reverse, park and go inside to have ticket checked. Even after that farce the ticket would not work and the attendant has to come out and reset the barrier. It took about quarter of an hour to get out! Which is something that one does not need late at night”

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Posted 8 years ago

“Booking was very easy....but on our return the bus stopped at the wrong stop.....it caused a bit of hassle....when we came to leave in our car we had pre paid and some were trying to leave without paying.....and the barrierwould not go up....caused a jam at the exit”

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Posted 8 years ago

“No staff around on arrival at the Meet & Greet car park, car not checked over. On return my car wasn't ready for me as 'staff are busy' and I was told my car was 'somewhere over there' and told to find it myself. Very disappointing response to my comments via email from the Operations Officer, I doubt I'll use the service again.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,847 reviews