Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,265 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sat Nav took me to the wrong car park and when I asked (politely) if I could be let out of the barrier the reply I got over the intercom was "Whats up can't you read or something" and then left there and ignored”

Helpful Report

Posted 8 years ago

“I wrote a quite independant report about my experiences at Newcastle Airport after 11 May and for which i have not had the courtesy of a reply”

Helpful Report

Posted 8 years ago

“We have used the car park for many years and have always been satisfied. However on this occasion, as we approached the top two car parks, one was three quarters empty and the other was half empty, there were barriers closing the entrance and stopped us entering. This meant we had to use the lower car park, which was almost full to capacity and made it very difficult for us to find a space. On the way to the terminal we saw a workman, we asked him what was the reason was for the car parks being closed, he said that it is certain people in the car park office who make it very difficult for customers on a regular basis. Passing the office i went in and spoke to Gregg, who's explanation was he keeps them closed to make it easier for people to park later in the day and was not concerned about our problem which we find totally unacceptable. It was 3 a.m. when we were parking, we found it difficult to find a space and ended up feeling very disappointed and let down as we could not get to so many empty spaces. This is not why we pay for parking, to have hassle finding a space. Not a good start to the holiday.”

Helpful Report

Posted 8 years ago

“My flight was delayed i got to the parking metre and it was trying to charge me £93!! After being delayed, tired at the gate at 1:40am and it wouldnt open trying to charge me that for being 40 mins delayed. These meteres should allow an couple of hours after for delays!”

Helpful Report

Posted 8 years ago

“Once again I suffered the embarrassment of holding up the queue while I rang for help ( not answered ) and had to go in to the office ( twice as they wanted my paperwork ) due to their exit camera not recognising my number plate . This is despite having prepaid and using the car park about 6 times per year . When this system was installed about two years ago I was told it was a temporary problem and would be quickly resolved . I have no problem in any other car park with number plate recognition cameras . Not good enough for me as a top customer or anybody else either and just what you don't want when you're tired and you just want to get home .Richard , please e-mail me”

Helpful Report

Posted 8 years ago

“My Mercedes had been bumped and staff were unable to help resolve the matter as no CCTV was available apparently. Will definitely NOT be using this service again and will ensure that everyone is aware of the shocking customer service via Social Media.”

Helpful Report

Posted 8 years ago

“I LIVE IN NEW SOUTH WALES AUSTRALIA.I WAS TRAVELLING TO MELBOURNE AUSTRALIA.YOUR WEBSITE ALLOWED ME TO PAY FOR A SERVICE THAT WAS NEVER GOING TO HAPPEN,AS I WAS CATCHING A PLANE FROM NEWCASTLE AUSTRALIA.THE ATTENDANT I SPOKE TO ASKED ME IF I HAD PAID MY MONEY TO YOU PEOPLE,AS HE HAD COME ACROSS THIS PROBLEM BEFORE.HOW DO YOU PEOPLE RIP OFF UN-SUSPECTING PEOPLE LIKE MYSELF.IT IS TOTALLY DISGUSTING TO SAY THE LEAST{LET ALONE THE EMBARASSMENT-AS I WAS TRAVELLING WITH A DISABLED PARTNER.”

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Posted 8 years ago

“To expensive for one day”

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Posted 8 years ago

“it is without sense for me to pay for 3 days about 30 quid !!! its 3 times to much I choose different parking sorry - If you change prices I will consider again to park in your parking!.”

Helpful Report

Posted 8 years ago

“Car was damaged upon collection. They confirmed in writing no damage when we dropped off car. But then denied liability for damage when we returned! Asked for CCTV evidence, no response...disgusting service!”

Helpful Report

Posted 8 years ago

“Meet and greet did not happen. When I eventually found the meet and greet area there was only one person on duty so he was unable to help us in any way. The meet and greet area was much more of a distance from the departures entrance than advertised and it was uphill. I was supporting a disabled person with limited mobility this being the reason meet and greet was chosen. I nearly missed the plane through all the extra messing about. I got no help at the airport at Newcastle. Thank goodness it was totally different at Lanzorate.”

Helpful Report

Posted 8 years ago

“The pre paid parking is predictable. It is essential to keep your details at hand when leaving as the meters never seem to recognise your ticket and you will need to press the help button and have your ref number at hand to allow the operator to raise the barrier. So far I have pre paid parking 4 times and 3 times the meters failed to recognise the ticket. This is a shame as the rest of Newcastle airport is excellent. I always give top marks for the security which is both quick and the staff diligent”

Helpful Report

Posted 8 years ago

“Had to rebook flights from Heathrow to Newcastle. Three hours late. Payment of £9 plus to get out of car park. Unha”

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Posted 8 years ago

“Four flights landed more or less the same time, in atrocious weather we waited 30 mins in the rain as there was no room in the shelter there was only one bus running which was disgraceful,two bus floats came and went before we managed to get on, found lighting in the parking areas to be very poor and exits not clearly marked making access and egress difficult, after this experience taking over one hour to get from airport to leaving car park guarenteed I would look for alternative parking in the future regards James dick”

Helpful Report

Posted 8 years ago

“Had to pay again to exit car park even though I had pre paid in advance. Tried to exit 10 minutes before exit time stated on my acknowledgement form only for the machine to refuse my ticket saying I had exceeded my time.”

Helpful Report

Posted 8 years ago

“When I returned to collect my car, a letter 'N' has been deeply etched in the paintwork on the rear bumper. I reported this immediately and a photograph was taken by the attendant and I completed an incident report. So far I have had no feedback from anyone.”

Helpful Report

Posted 8 years ago

“Complete rip of. £2.50 just for 2 minutes to collect a person!!”

Helpful Report

Posted 8 years ago

“card not recognised on exit, others the same causing chaos at the gate.”

Helpful Report

Posted 8 years ago

“The parking area which I had paid £29.90 for 2 nights stay was in disgraceful state of repair. It was full of grit & mud which were trod Intl my new car. About time you put the customer first not last as usual”

Helpful Report

Posted 8 years ago

“The last time we used the long term carport, all the car parks were empty but closed and everyone was crammed into the overflow.”

Helpful Report

Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,265 reviews