Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,099 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,099 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Long stay car park. Bus never available, too far away, pathway to pull cases unsatisfactory”

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Posted 8 years ago

“Cannot book parking on same day of departure online. Pathetic”

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Posted 8 years ago

“Had to pay 54 more when got back”

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Posted 8 years ago

“Wheelchair user no disabled bays left this is the second time this has happened in the last 6 months. Not enough bays for the size of the short stay car park. more disabled bays please would like to discuss if possible, mobile num 07860161437 thanks Alan Curry”

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Posted 8 years ago

“i booked the car park from 1pm on sunday may 7th to monday may 15th at 3.am on arriving home getting to carpark at around 2.15/2.30 am found that my ticket had not been validated even though i had paid the extra fee just in case i was delayed . i then kept all the other traffic waiting while i had to go to the office to get situation sorted out . later in the week i rang up to complain and i am still waiting for a return phone call”

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Posted 8 years ago

“Unbelievably feeble response to a repeat complaint regarding poor customer service”

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Posted 8 years ago

“stopped to pick wife up with suit cases just ahead of the exit barrier, I did not park, she had twisted her ankle on holiday and because it was early morning and no traffic it was the easiest option .we got a £60 parking fine (not stopping fine). We will not be using Newcastle airport parking again.”

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Posted 8 years ago

“Somebody scratch my car on front passenger door and i`m very disappointed.”

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Posted 8 years ago

“We parked in the long stay car park, rang the buzzer at least 6 times for a bus, kept being told it was on its way and it never turned up, we watched them turn into the short stay all the time. so after 40 mins we had no choice but to walk up while dragging a case and causing a blister on my feet. I went into the office and told them they must have been having a right old laugh watching us stand there. disgrace. Not the greatest start to a holiday.”

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Posted 8 years ago

“Sat Nav took me to the wrong car park and when I asked (politely) if I could be let out of the barrier the reply I got over the intercom was "Whats up can't you read or something" and then left there and ignored”

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Posted 8 years ago

“I wrote a quite independant report about my experiences at Newcastle Airport after 11 May and for which i have not had the courtesy of a reply”

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Posted 8 years ago

“We have used the car park for many years and have always been satisfied. However on this occasion, as we approached the top two car parks, one was three quarters empty and the other was half empty, there were barriers closing the entrance and stopped us entering. This meant we had to use the lower car park, which was almost full to capacity and made it very difficult for us to find a space. On the way to the terminal we saw a workman, we asked him what was the reason was for the car parks being closed, he said that it is certain people in the car park office who make it very difficult for customers on a regular basis. Passing the office i went in and spoke to Gregg, who's explanation was he keeps them closed to make it easier for people to park later in the day and was not concerned about our problem which we find totally unacceptable. It was 3 a.m. when we were parking, we found it difficult to find a space and ended up feeling very disappointed and let down as we could not get to so many empty spaces. This is not why we pay for parking, to have hassle finding a space. Not a good start to the holiday.”

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Posted 8 years ago

“My flight was delayed i got to the parking metre and it was trying to charge me £93!! After being delayed, tired at the gate at 1:40am and it wouldnt open trying to charge me that for being 40 mins delayed. These meteres should allow an couple of hours after for delays!”

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Posted 8 years ago

“Once again I suffered the embarrassment of holding up the queue while I rang for help ( not answered ) and had to go in to the office ( twice as they wanted my paperwork ) due to their exit camera not recognising my number plate . This is despite having prepaid and using the car park about 6 times per year . When this system was installed about two years ago I was told it was a temporary problem and would be quickly resolved . I have no problem in any other car park with number plate recognition cameras . Not good enough for me as a top customer or anybody else either and just what you don't want when you're tired and you just want to get home .Richard , please e-mail me”

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Posted 8 years ago

“My Mercedes had been bumped and staff were unable to help resolve the matter as no CCTV was available apparently. Will definitely NOT be using this service again and will ensure that everyone is aware of the shocking customer service via Social Media.”

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Posted 8 years ago

“I LIVE IN NEW SOUTH WALES AUSTRALIA.I WAS TRAVELLING TO MELBOURNE AUSTRALIA.YOUR WEBSITE ALLOWED ME TO PAY FOR A SERVICE THAT WAS NEVER GOING TO HAPPEN,AS I WAS CATCHING A PLANE FROM NEWCASTLE AUSTRALIA.THE ATTENDANT I SPOKE TO ASKED ME IF I HAD PAID MY MONEY TO YOU PEOPLE,AS HE HAD COME ACROSS THIS PROBLEM BEFORE.HOW DO YOU PEOPLE RIP OFF UN-SUSPECTING PEOPLE LIKE MYSELF.IT IS TOTALLY DISGUSTING TO SAY THE LEAST{LET ALONE THE EMBARASSMENT-AS I WAS TRAVELLING WITH A DISABLED PARTNER.”

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Posted 8 years ago

“To expensive for one day”

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Posted 8 years ago

“it is without sense for me to pay for 3 days about 30 quid !!! its 3 times to much I choose different parking sorry - If you change prices I will consider again to park in your parking!.”

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Posted 9 years ago

“Car was damaged upon collection. They confirmed in writing no damage when we dropped off car. But then denied liability for damage when we returned! Asked for CCTV evidence, no response...disgusting service!”

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Posted 9 years ago

“Meet and greet did not happen. When I eventually found the meet and greet area there was only one person on duty so he was unable to help us in any way. The meet and greet area was much more of a distance from the departures entrance than advertised and it was uphill. I was supporting a disabled person with limited mobility this being the reason meet and greet was chosen. I nearly missed the plane through all the extra messing about. I got no help at the airport at Newcastle. Thank goodness it was totally different at Lanzorate.”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,099 reviews