Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,912 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,912 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we arrived back at Newcastle we had to wait 45minutes for a bus back to the car park as there was only one running”

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Posted 8 years ago

“On returning from my holiday on Saturday 17 September, and collecting my car i noticed a crease in the drivers side door, that was not there prior to leaving the car to fly off on holiday. A gentleman in the office kindly helped me to report the problem via the relevant form, and I was advised I would be contacted in the next 14 days. Despite teceiving this reassurance I am yet to hear anything back, and feel disappointed by the experience I have had with your parking services. Grateful if you could expedite my complaint, and arrange for somebody to make contact with me ASAP so that I can get the matter resolved, and organise repair. Kind Regards Jon Thistlethwaite 07971570598”

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Posted 8 years ago

“Paid for meet and greet wen arived back car was not ready and was still in storage lot. it took half anhour to locate and bring to office. poor service , staff not over sorry about mess up”

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Posted 8 years ago

“Ticket didn't work ( I had sent an amendment to the Reg which was confirmed ) No one answered the call button for ages I had to go back into the Terminal and ask security to call the operator to let me out”

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Posted 8 years ago

“On arrival the car park was full and the entrance was blocked. The attendant was rude and raised his voice at me. I use this service 2-3 times per year and this is the only time I have had an issue.”

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Posted 8 years ago

“The car parking spaces are far too tight and compact, I have large BMW and I even had no room to reverse out of my space. I checked my car over on site at the rear and sides to make sure no one had hit or banged it, so drove home satisfied that no one had hit me in them ridiculous spaces. The morning after I discovered someone had scrapped my front passenger side bumper, obviously someone knew they had done it but not bothered reporting it. I was fuming but didn't report it because I thought there was nothing I could do after not noticing it until the next day. I would class parking there as high risk and won't be considering using it again or recommending parking there to anyone I know !!!!”

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Posted 8 years ago

“Waited 15 mins and bus did not arrive the. On return could jot get out Had to go into the office because my reg no did not get recognised and was asked for 120 which then was over tirned”

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Posted 8 years ago

“My car number was not recognised at 1.30 am. Phone was not obvious so went to booth to get card activated”

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Posted 8 years ago

“The last 3 or 4 times I have used the long term car parks I have had major problems finding spaces. On the last time, early September after driving round several times I had to go to the office, who checked via cctv and found no empty spaces, so they instructed me to park beside the office. With all the time it took to find a space I nearly missed my flight”

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Posted 8 years ago

“Got on bus at 1am. Pitch dark so no one able to see which parking area we were at or number of bus stop. Driver did not tell anyone where we were ,which stop we were at or give any info to the bus full of passengers. Consequently people missed there stop, had to stay on the bus or get off & try to find right parking are on foot. MANY people were not happy.”

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Posted 8 years ago

“The ticket was not accepted in two terminals on exit saying expired even though it was not causing chaos behind us in queue -no a reply on helpline number at all then on last attempt suddenly worked once everyone was totally fed up,”

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Posted 8 years ago

“I sent this email the day after I returned from holiday. I have yet to receive a reply despite being assured by the man in the parking office I would get one if I sent my complaint to this email address. Terrible customer service. Dear Sir/Madam, I am writing to complain about the attitude and customer service of one of your bus drivers. He was driving the number three bus on 30th August between 12-30 and 1pm, and he had a dark beard and blue eyes. My wife and I had just returned after two weeks in South Africa, where everyone we encountered treated us with courtesy and respect. It was a real shame that when we returned to our home city we experienced the opposite. We had parked the car near to bus stop twelve and expected the bus to take us there. At no point was it suggested either by the driver or any signs that not all stops would be visited. The bus made its way around the route and then failed to turn off to the car park where this stop was. We shouted out to the driver as soon as he drove past the turn that we were parked by bus stop twelve. He stopped and said he had called out if anyone wanted any stops. I told him we had not heard his call as we were near the rear of the bus, we had the engine noise to contend with. He didn't apologise or explain why he did not drive the full route which we expected, but said in a very aggressive manner 'I called out and you can either stay on the bus and go back to the terminal or you can get out'. His tone very much suggested that he wanted us to do the latter. My wife told him we wanted to get off as both us saw no point in going all around the route again, and we felt his tone was so aggressive and unapologetic there was no option but to get off. We collected our bags and he again said he had called out, almost accusing us of somehow being at fault . I again told him that it was not loud enough and that his customer service was as bad as his driving. Just calling out did not mean it was sufficient to let everyone know. He snorted, shut the door and drove off. At no stage did he apologise, try to make amends or state he was going to miss out any part of his route. His tone and manner was aggressive and accusatory as if we had purposely ignored him or wanted to make his life difficult. I have not received such poor quality customer service in a long time. I wonder how anyone who did not have English as a first language would have fared. We use the parking facilities at Newcastle Airport several times a year and have enjoyed the parking service so far but this was the exact opposite of what we expect. I look forward to hearing from you, Yours sincerely, James Kerr”

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Posted 8 years ago

“My car door was hit 4 times in the 10 days it was parked there Won't be using it again!!!”

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Posted 8 years ago

“Arrived to pick up car from airport. Whilst driving home noticed windscreen was cracked which was not there on drop off. Contacted the reception who told me to ring back later when supervision was in. Supervisor was not in but told I would receive phone call back. Rang a further 2 times and always told same thing yet STILL waiting for phone call.”

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Posted 8 years ago

“You crashed my car and did not admit to it until you checked your cctv”

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Posted 8 years ago

“parking on gravel is a disgrace for how much you charge . Also not enough pedestrian access to walk”

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Posted 8 years ago

“No bus service had to drag cases and trouble finding a parking spot”

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Posted 8 years ago

“Whilst on holiday and being told your mother has had a serious accident and is very poorly in hospital once getting of the plane the first thing you want to do is get in your car and drive straight to the hospital and see her,also one member of the party is disabled, however on our return this was not the case, on arrival to the carpark our car was not there waiting for us, I produced my parking receipt to the gentleman in the office after several minutes of looking it was apparent that our car keys were not where there should of been. After a while he's co worker appeared after been explained what had happened he then went of to look for our car keys, some 40 minutes later he returned to say that he couldn't find the keys either at this point I was getting rather frustrated and my disabled freind was getting very anxious. After approx another 15 minutes we were told that the keys had been located in another compound and off there went to get them, I find this unacceptable as we had paid good money to use your service and so we had a speedy departure once our if the airport. I will not be recommending your services to anybody else.”

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Posted 8 years ago

“I called before going on holiday to double check on the process for the parking. I was told to simply take a ticket and when leaving to pop the ticket into the machine and I'd be automatically let through as you have reg recognition. I did this and leaving the car park at 2am o was obviously keen to get myself and family hone. The barrier didn't lift and a message said I needed to pay at a pay machine. I pressed the help button but couldn't really hear the operative and amongst all of this it was raining. Shocking service, why tell me it was reg recognition and yet barrier would therefore lift when it wasn't/didn't???”

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Posted 8 years ago

“I parked up, went to the bus stop to be collected and after 9 calls to the service a bus came after waiting 50 minutes!!! This is ridiculous! unbelievably the bus when arrived was full so had to wait another couple of minutes for the next one.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,912 reviews