Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

“New 'overspill' car park is awful. Bad design, poor signage, long long walk and never a bus passed me! Atrocious service as usual from Newcastle airport.”

Helpful Report

Posted 9 years ago

“We were not to happy at 9.30 on a freezing November night after leaving a 26deg Cyprus to a 1deg car park only to find the shortstay barrier would not let us out. After putting the card into the machine the read out said we had overstayed our time [we hadn't] and to go and pay what we owed at the kiosk. How do you do that with no ticket? Had to reverse the car out and park up again into the terminal with the invoice to be told we had to go to the office in the longstay.Went there to be told should have pressed the button on the machine [could not see button in the dark]went back pressed button got out. Taxi in future.”

Helpful Report

Posted 9 years ago

“I booked a space in short stay carpark I could not locate the entrance and stopped on the road to check the directions found a spot to make a safe u turn and parked the car. On returning from my holiday I received a £100 fine for parking on the road? I will not be using Newcastle airport in the future.”

Helpful Report

Posted 9 years ago

“I booked my car in for meet and greet parking and a valet. You didn't clean it because it was "too dirty" and you told me to contact you to get my money back. I have sent three emails, only one of which has been responded to, asking for my booking reference, and you still haven't given my money back or had the courtesy to respond to my complaint.”

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Posted 9 years ago

“Overpriced car parking. If I need to get to my gate, I do not need an IKEA style trek through a scent shop. If I need breakfast, I need a self service counter, not a wait in a queue to be escorted to a table. A bacon egg and beans airport breakfast should not take 20 mins to arrive.”

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Posted 9 years ago

“When I entered my prepaid ticket to exit the car park the machine asked me for £167. I had to contact someone to open the barrier.”

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Posted 9 years ago

“I arrived at the airport around 5.15 for my 7.15 flight I was unable to find the correct entrance for my pre booked parking (short stay) I stopped on the road to check the instructions found a safe spot for a U turn and proceeded to the carpark. On return from my trip I recieved a £100 fine for parking on the road. I will not be using newcastle airport in future”

Helpful Report

Posted 9 years ago

“I arrived at the airport around 5.15 for my 7.15 flight I was unable to find the correct entrance for my pre booked parking (short stay) I stopped on the road to check the instructions found a safe spot for a U turn and proceeded to the carpark. On return from my trip I recieved a £100 fine for parking on the road. I will not be using newcastle airport in future .”

Helpful Report

Posted 9 years ago

“My wing mirror was damaged whilst parked at the airport. I reported this to the parking office to finally recieve a mail informing me that the cctv moves regularly.... and I park at my own risk....”

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Posted 9 years ago

“EVERYTHING!! Go elsewhere or get a lift!!”

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Posted 9 years ago

“Arrived at the airport 0800, only the overflow car park open all others shown as FULL although obviously not. Only a few cars in each. After looking around the overflow car park and not being able to find a space decided to park in one of the "FULL" car parks, had to drive around "FULL" signs in the road but parked up. Nobody there to ask ,why? What was the point of having only the 1 car park available when there are 4 others effectively empty? Stressful start to the holiday!”

Helpful Report

Posted 9 years ago

“We waited for ages for the bus to take us to the airport even though they said it would be right there on the intercom. We would have walked if we had known, it set us back and cost us time in the executive lounge. On the way back my partner wasn't feeling well so I told her I'd get the car and drive closer as it was cold and raining, but you can't get to the short stay car park without paying ridiculous fares, not even 15 mins free. After everything the airport makes this is just pure greed.”

Helpful Report

Posted 9 years ago

“After a three hour delay on our flight we were keen to be on our way quickly, as you can imagine. So it was extremely annoying when our pre-paid parking ticket did not work and we were asked to pay £62 at the pay point! There were several cars behind us in the queue and they were obviously not happy to be kept waiting while I sorted out the error with the attendant. Once other cars have pulled in behind you there is no where to pull over to in case of such errors! The attendant was not particularly helpful and I got the impression he had been sorting out problems all evening. He didn't even apologise! Bad experience all round. Please will you give us feed back? Angie & Martin Hall angie_hall@yahoo.com”

Helpful Report

Posted 9 years ago

“terrible directed to overspill car park 6th oct 2016 no coaches to take us to airport departure few that we in use just drove past full so we all had to walk quite a distance and a lot of us were disabled same coming back 13th at 1 am no buses had to walk we were soaked very heavy rain we normally get a taxi which takes us to front doors so we wont use airport parking again”

Helpful Report

Posted 9 years ago

“Absolutely despicable prices. Paid £50 to park in an OVERSPILL car park when all the normal Car parks were blocked off and full of spaces. OVERSPILL is too far away from the airport and the bus isn't regular enough..so we paid £50 to walk to the airport and back in the pouring rain in October. Won't be using the service again and will seriously discourage others. Pathetic excuse of a service.”

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Posted 9 years ago

“EVERY WHERE WAS FULL....... AND RECEIVED A FLAT TYRE ON THE WAY ON FINDING A SPACE.”

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Posted 9 years ago

“Some moron had written the wrong registration number into your computer. As a result I could not exit the car park. I was instructed to go back to the main machine. I did this. The machine refused my card. I pressed the button for assistance and nobody answered. I want to the barrier again. I was well inside my booked time. Finally got an operator who told me that my registration had been inserted incorrectly. I then had to wait 5 minutes until she agreed to raise the barrier, despit knowing what the problem was. Total incompetence.”

Helpful Report

Posted 9 years ago

“Despite booking online in advance and having a so called number registration system at the car park I have never been able to exit the car park automatically witout having to go to the office and deal with your no so customer friendly staff who last time ignored for nearly five minutes while they were on their pc. Poor facility in comparison to other car parks I have used and not so helpful staff.”

Helpful Report

Posted 9 years ago

“Cars was damaged on return, attendent was very rude and ignorant and said that it possibly couldnt have been them as there are no curbs in the car park. Execpt the x4 huge ones on the way in. Very dismissive and poor service and havent heard from since. Pay panuts and you get monkeys! Never taking the 911 there!”

Helpful Report

Posted 9 years ago

“I booked my car in the long stay car park then upgraded to the short stay, I parked my car and flew off for a 2 week holiday. On my return I picked up my car and drove home, when I got home I saw my car had been damaged in the rear near side quarter and the front near side where it had been "shunted" into the lamp/camera stand protection barrier. I phoned the car park and spoke to a very unhelpful lady, here is a copy of the email I sent after the conversation Sent from my iPad Begin forwarded message: From: Murph <murph.john76@gmail.com> Date: 4 October 2016 at 13:22:16 BST To: lewiskerr.law@googlemail.com Subject: Fwd: Damage to my car Hi Lewis, I sent this letter to both the parking and the airport themselves. Sent from my iPad Begin forwarded message: From: Murph <murph.john76@gmail.com> Date: 3 October 2016 at 19:14:26 BST To: onsiteparking@newcastleairport-parking.co.uk Subject: Fwd: Damage to my car Sent from my iPad Begin forwarded message: From: Murph <murph.john76@gmail.com> Date: 3 October 2016 at 19:04:33 BST To: pscallcentre@ncaparking.co.uk Subject: Damage to my car Dear sir/madam, I booked my car in your short term car park booking reference VKG04. I returned from holiday and picked up my car, however when I got home I found the car was damaged on the rear near side, on closer inspection I found damage to the front near side where it must have impacted the lamp or camera protection barrier which I was parked beside. I rang the airport and was put through to the car park people, I explained the situation and requested she look on the CCTV to see if she could identify the source of the damage, she was very unhelpful and said that the CCTV camera's were only trained on the exit of the short term car park and that it is stipulated in the terms and conditions that I had parked the car myself and it was parked "at my own risk" She ignored my request for her to review the footage of the 14 days that it was parked there. I asked to speak to her supervisor and she told me there was no supervisor on duty and that she was "just a dogs body" . I then asked her what my options were and she once again repeated that "it's in the terms and conditions that you park at your own risk" I have used the onsite parking numerous times and never had a problem, however it states that the car parks are covered by CCTV indicating that the cars were covered and not just the exits. I once again request that the footage be reviewed. My car is an Audi A8 black with registration no GIL 6870 I was parked to the left of the entrance second row from the far end, bottom of the row where the lamp/camera stand with the barrier around it. I really hope you can help me bring this "scum bag" to justice and make sure they don't get away with such an act. Would you please advise me on my next course of action. Kind regards John Murphy I was contacted by Craig and he informed me that the CCTV had not picked up the incident, I am therefore having to claim off my own insurance which is leaving me considerably out of pocket and very inconvenient. I will therefore never use your car park again, I thought it was safe and insured but in my I've found this not to be the case. Sent from my iPad”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport Reviews