Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,914 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience! Booked parking on line and on exiting the machine refused my ticket . I rang for assistance with no reply . I then tried all 3 other machines with the same result. On ringing for assistance again and sitting with cars behind someone answered the call and wanted to all the details on my ticket. After a period of time the barrier was lifted”

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Posted 8 years ago

“I was charged twice I paid online then I had to pay again as the barrier wouldn't let me out and it was more than I originally paid online”

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Posted 8 years ago

“I use the meet and greet on a regular basis with few problems byt recently on both Marbella and Majorca trips, I've found the welcome from the staff to be rude and unhelpful. I have sent a email into the parking team but with no reply.”

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Posted 8 years ago

“Used the meet and greet service, everything seemed to go fine until I collected my car. 3.15am head to the hut to collect my keys, no one came out to check the car with me.man said everything is fine. Car was parked in a dark area. Had a quick look round and all looked OK. Loaded in the baby and cases and headed home. Went out at lunch time to unload the car, noticed damage to the rear bumper, my brand new car has been reversed onto a high curb or something.immediately emailed and have had no response , I've called and been told it takes at least 2 weeks to respond as they get so many emails. Terrible service. Just a shame your review email managed to reach me no problem”

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Posted 8 years ago

“Meet & greet. There was no one to meet us when we arrived, and greeting us on our return, I understood to mean waiting for us outside the airport, which is how it is worded on the when you make the booking. There was a queue when we got back and had to wait ages to be seen to. The people who work for you don't seem to have a clue. £91.94 ill spent, & will recommend you to nobody. Mr T D Stuart”

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Posted 8 years ago

“As a foreign holiday organisation (Netherlands) we bring the coach on the ferry and pick up passengers from NCL. It is for us a complicated and difficult procedure to do this: - why make a reservation and payment beforehand? This means for us trying to understand what is said over the phone, which seems to be coming from the moon. Then spell a long creditcard number, and spell a (Dutch) email address because over the phone it is impossible to understand the given code. Very upsetting and frustating indeed. - Why for heavens sake pay for just picking up or dropping off passengers. I live near Schiphol Airport in Amsterdam, and coaches can just do this without any payment or reservation.”

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Posted 8 years ago

“I purchase an extra item from the website that allowed me to go into the drop off carpark for ten mins to drop mff my family, but when I came to leave the drop-off carpark I was expected to pay again for the carparking. When I tried to tell the operative I was told by them no such option existed and that I was lying. I latter showed the operative the item on my website bill and he apologised and said he would be contacting me after my holiday with an explanation and to refund of my extra spend. I have had no contact from Newcastle Airport., hence the "Very poor" feedback.”

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Posted 8 years ago

“Our experience of parking at Newcastle Airport on Wednesday 6th July was dreadful. We arrived at 4 a.m. and drove from car park to car park trying to find a space. Some car parks had signs up saying that there were spaces available, but in fact there were none. There was nobody there to guide cars into free spaces, and nobody available from whom we could seek assistance. Eventually there was a space with bollards for some reason, and so we decided to remove the bollards and park in that space. We were really worried that we would not be able to find a space and so miss our check in time. Other passengers were in the same situation as there were many cars driving round feeling lost. This was a very stressful start to our holiday. There has to be a better system to allocate prepaid parking to alleviate unnecessary stress.”

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Posted 8 years ago

“I use this service a lot, it would be nice to get some recognition, such as a discount voucher.”

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Posted 8 years ago

“On the way to the pickup point lots of people there no bus stood for about 10 minutes decided to walk while walking to the car still didn't see a bus no proper path to get to the car when I did get to the car park it was just Are very un even surface carpark stones all over broke two wheels on suitcase and also put a hole in the bottom unfortunately I will not be using this carpark again”

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Posted 8 years ago

“I booked the expensive short term car park as I knew I would not be returning from Crete until the early hours of the next day. On my return I could not exit the car park - having spent a fraught 20 minutes running around, I finally found an attendant who told me there had been a system failure and there was only him on. I eventually managed to leave the car park 30 minutes later. I got back home at 2.30am. I would appreciate an explanation and as a gesture of goodwill some form of compensation - voucher for a future visit?”

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Posted 8 years ago

“Meet and Greet Service, Newcastle Airport - booking reference SQD74 I am writing with regards to the above 'service' which I bought as part of a recent holiday to Spain. Farcical is not strong enough to describe it - we were neither met nor welcomed when we dropped our car off. We simply had to dump it in amongst a queue of other cars, walk to a portable cabin and drop our keys off to a guy who quite literally could not speak English. He garbled something and asked me to sign a small slip of paper - I was neither offered T&Cs nor a copy of the paper I had signed - which presumably attempts to absolve Newcastle Airport and/or their subcontractor of any blame should damage occur to our car. I had to chuckle when I read the instructions which accompanied my booking confirmations - "Upon arrival into Fast Track Car Park, turn immediately right and park at the meeting point, next to the pedestrian ramp, where our chauffeur will be waiting to meet you". Absolute nonsense and actually out and out lies.”

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Posted 8 years ago

“Number plate recognition didn't work had to use help button ,no answer had to walk to office at 11pm at night to sort out.not a good experience.Paid good money for convenience which this obviously was not!”

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Posted 8 years ago

“I use your car park every week yet get no benefit. Tonight (as per every week) I have tried to book on line and dont even have an option to book short stay on line so will have to pay full price this week. I think its terrible that frequent users dont get any benefits. I would welcome a call to discuss”

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Posted 8 years ago

“We spent close to a hour driving around for a parking spot the amount of cars that are double parked was ridiculous there has to be s better way to do this. We eventually got parked spent another15 mins waiting for a bus even though the shelters have phones there are no info on what to do to get the bus round we ended up having to walk from the parking to the airport building might need tovlook at alternatives for future years unless this is not updated.”

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Posted 8 years ago

“Mid afternoon, walking back from the most Western part of the car park, reached the terminal - NOT 1 BUS WAS EVIDENT PICKING UP PASSENGERS. Returned 11.30 pm, again no bus service. Collected the car, checked out, still no bus!”

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Posted 8 years ago

“I arrived back from holiday to find my car damaged - a mark down the drivers side, which was not there when we dropped the car off. Records had been altered - ie scratch had been added after the condition card had been signed. Your staff have denied damaging the car and I have little response in trying to contact them or they me. I have waited for contact from your staff for over two weeks but have had no satisfactory reply. You leave me no choice but to take the matter further. I have prepared communication to: Northumberland Police, The Airport Authoriy, The Journal, Northern Echo and your Complaints Department copied to your Managing Director . Solicitors will be contacting you in due course. I am the first to recognise accidents happen, the cavalier way you have dealt with matter beggars believe. Doug Woodford-Brown”

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Posted 8 years ago

“This is the 2nd time I have said that I will not use the airport car park again. I mean it this time I will get a taxi from my home.To begin with there is not enough parking spaces if there R enough there aren't notices to indicate where they are. The last twice I have driven round and round and became concerned I was going to be late for my flight. The notices showing the way out of the car parks are few and far between and far too small in size.More large 'exit this way notices are required." Also notices with large letters on them are required on the lamp posts to make it easier to know where u have left your car.”

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Posted 8 years ago

“1 There a signs showing SPACES available in some sections, when you go in there is never any. This is regular complaint. 2 The bus never seems to be running, it is often seen standing at the exit. 3 Because the bus is never available we have to push our cases all the way to the car. The pathways are very uneven and in some places non existent. 4 When walking to the terminal we pass area's with no cars parked in them which are much nearer the Terminal. They have been empty for years For car users this probably the worst airport I have ever visited.”

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Posted 8 years ago

“We had to wait 10-15 minutes to exit the car park as although I had prepaid for parking the barrier wouldn't lift. When the call was finally answered my booking was checked and I was told the camera did not recognise 'private registration plates'. Then when I asked about a complaint procedure the operator then told me that I had no reason to complain! My number plate is correctly displayed in a legal format and font so I do not understand why it should cause an issue. I hope that this issue can be resolved as I do not want to delay the queue and my journey on exit every time I prepay to park in the airport car park.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,914 reviews