Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,847 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The last 3 or 4 times I have used the long term car parks I have had major problems finding spaces. On the last time, early September after driving round several times I had to go to the office, who checked via cctv and found no empty spaces, so they instructed me to park beside the office. With all the time it took to find a space I nearly missed my flight”

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Posted 9 years ago

“Got on bus at 1am. Pitch dark so no one able to see which parking area we were at or number of bus stop. Driver did not tell anyone where we were ,which stop we were at or give any info to the bus full of passengers. Consequently people missed there stop, had to stay on the bus or get off & try to find right parking are on foot. MANY people were not happy.”

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Posted 9 years ago

“The ticket was not accepted in two terminals on exit saying expired even though it was not causing chaos behind us in queue -no a reply on helpline number at all then on last attempt suddenly worked once everyone was totally fed up,”

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Posted 9 years ago

“I sent this email the day after I returned from holiday. I have yet to receive a reply despite being assured by the man in the parking office I would get one if I sent my complaint to this email address. Terrible customer service. Dear Sir/Madam, I am writing to complain about the attitude and customer service of one of your bus drivers. He was driving the number three bus on 30th August between 12-30 and 1pm, and he had a dark beard and blue eyes. My wife and I had just returned after two weeks in South Africa, where everyone we encountered treated us with courtesy and respect. It was a real shame that when we returned to our home city we experienced the opposite. We had parked the car near to bus stop twelve and expected the bus to take us there. At no point was it suggested either by the driver or any signs that not all stops would be visited. The bus made its way around the route and then failed to turn off to the car park where this stop was. We shouted out to the driver as soon as he drove past the turn that we were parked by bus stop twelve. He stopped and said he had called out if anyone wanted any stops. I told him we had not heard his call as we were near the rear of the bus, we had the engine noise to contend with. He didn't apologise or explain why he did not drive the full route which we expected, but said in a very aggressive manner 'I called out and you can either stay on the bus and go back to the terminal or you can get out'. His tone very much suggested that he wanted us to do the latter. My wife told him we wanted to get off as both us saw no point in going all around the route again, and we felt his tone was so aggressive and unapologetic there was no option but to get off. We collected our bags and he again said he had called out, almost accusing us of somehow being at fault . I again told him that it was not loud enough and that his customer service was as bad as his driving. Just calling out did not mean it was sufficient to let everyone know. He snorted, shut the door and drove off. At no stage did he apologise, try to make amends or state he was going to miss out any part of his route. His tone and manner was aggressive and accusatory as if we had purposely ignored him or wanted to make his life difficult. I have not received such poor quality customer service in a long time. I wonder how anyone who did not have English as a first language would have fared. We use the parking facilities at Newcastle Airport several times a year and have enjoyed the parking service so far but this was the exact opposite of what we expect. I look forward to hearing from you, Yours sincerely, James Kerr”

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Posted 9 years ago

“My car door was hit 4 times in the 10 days it was parked there Won't be using it again!!!”

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Posted 9 years ago

“Arrived to pick up car from airport. Whilst driving home noticed windscreen was cracked which was not there on drop off. Contacted the reception who told me to ring back later when supervision was in. Supervisor was not in but told I would receive phone call back. Rang a further 2 times and always told same thing yet STILL waiting for phone call.”

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Posted 9 years ago

“You crashed my car and did not admit to it until you checked your cctv”

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Posted 9 years ago

“parking on gravel is a disgrace for how much you charge . Also not enough pedestrian access to walk”

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Posted 9 years ago

“No bus service had to drag cases and trouble finding a parking spot”

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Posted 9 years ago

“Whilst on holiday and being told your mother has had a serious accident and is very poorly in hospital once getting of the plane the first thing you want to do is get in your car and drive straight to the hospital and see her,also one member of the party is disabled, however on our return this was not the case, on arrival to the carpark our car was not there waiting for us, I produced my parking receipt to the gentleman in the office after several minutes of looking it was apparent that our car keys were not where there should of been. After a while he's co worker appeared after been explained what had happened he then went of to look for our car keys, some 40 minutes later he returned to say that he couldn't find the keys either at this point I was getting rather frustrated and my disabled freind was getting very anxious. After approx another 15 minutes we were told that the keys had been located in another compound and off there went to get them, I find this unacceptable as we had paid good money to use your service and so we had a speedy departure once our if the airport. I will not be recommending your services to anybody else.”

Helpful Report

Posted 9 years ago

“I called before going on holiday to double check on the process for the parking. I was told to simply take a ticket and when leaving to pop the ticket into the machine and I'd be automatically let through as you have reg recognition. I did this and leaving the car park at 2am o was obviously keen to get myself and family hone. The barrier didn't lift and a message said I needed to pay at a pay machine. I pressed the help button but couldn't really hear the operative and amongst all of this it was raining. Shocking service, why tell me it was reg recognition and yet barrier would therefore lift when it wasn't/didn't???”

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Posted 9 years ago

“I parked up, went to the bus stop to be collected and after 9 calls to the service a bus came after waiting 50 minutes!!! This is ridiculous! unbelievably the bus when arrived was full so had to wait another couple of minutes for the next one.”

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Posted 9 years ago

“Not a good experience! Booked parking on line and on exiting the machine refused my ticket . I rang for assistance with no reply . I then tried all 3 other machines with the same result. On ringing for assistance again and sitting with cars behind someone answered the call and wanted to all the details on my ticket. After a period of time the barrier was lifted”

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Posted 9 years ago

“I was charged twice I paid online then I had to pay again as the barrier wouldn't let me out and it was more than I originally paid online”

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Posted 9 years ago

“I use the meet and greet on a regular basis with few problems byt recently on both Marbella and Majorca trips, I've found the welcome from the staff to be rude and unhelpful. I have sent a email into the parking team but with no reply.”

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Posted 9 years ago

“Used the meet and greet service, everything seemed to go fine until I collected my car. 3.15am head to the hut to collect my keys, no one came out to check the car with me.man said everything is fine. Car was parked in a dark area. Had a quick look round and all looked OK. Loaded in the baby and cases and headed home. Went out at lunch time to unload the car, noticed damage to the rear bumper, my brand new car has been reversed onto a high curb or something.immediately emailed and have had no response , I've called and been told it takes at least 2 weeks to respond as they get so many emails. Terrible service. Just a shame your review email managed to reach me no problem”

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Posted 9 years ago

“Meet & greet. There was no one to meet us when we arrived, and greeting us on our return, I understood to mean waiting for us outside the airport, which is how it is worded on the when you make the booking. There was a queue when we got back and had to wait ages to be seen to. The people who work for you don't seem to have a clue. £91.94 ill spent, & will recommend you to nobody. Mr T D Stuart”

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Posted 9 years ago

“As a foreign holiday organisation (Netherlands) we bring the coach on the ferry and pick up passengers from NCL. It is for us a complicated and difficult procedure to do this: - why make a reservation and payment beforehand? This means for us trying to understand what is said over the phone, which seems to be coming from the moon. Then spell a long creditcard number, and spell a (Dutch) email address because over the phone it is impossible to understand the given code. Very upsetting and frustating indeed. - Why for heavens sake pay for just picking up or dropping off passengers. I live near Schiphol Airport in Amsterdam, and coaches can just do this without any payment or reservation.”

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Posted 9 years ago

“I purchase an extra item from the website that allowed me to go into the drop off carpark for ten mins to drop mff my family, but when I came to leave the drop-off carpark I was expected to pay again for the carparking. When I tried to tell the operative I was told by them no such option existed and that I was lying. I latter showed the operative the item on my website bill and he apologised and said he would be contacting me after my holiday with an explanation and to refund of my extra spend. I have had no contact from Newcastle Airport., hence the "Very poor" feedback.”

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Posted 9 years ago

“Our experience of parking at Newcastle Airport on Wednesday 6th July was dreadful. We arrived at 4 a.m. and drove from car park to car park trying to find a space. Some car parks had signs up saying that there were spaces available, but in fact there were none. There was nobody there to guide cars into free spaces, and nobody available from whom we could seek assistance. Eventually there was a space with bollards for some reason, and so we decided to remove the bollards and park in that space. We were really worried that we would not be able to find a space and so miss our check in time. Other passengers were in the same situation as there were many cars driving round feeling lost. This was a very stressful start to our holiday. There has to be a better system to allocate prepaid parking to alleviate unnecessary stress.”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 25,847 reviews