Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I purchase an extra item from the website that allowed me to go into the drop off carpark for ten mins to drop mff my family, but when I came to leave the drop-off carpark I was expected to pay again for the carparking. When I tried to tell the operative I was told by them no such option existed and that I was lying. I latter showed the operative the item on my website bill and he apologised and said he would be contacting me after my holiday with an explanation and to refund of my extra spend. I have had no contact from Newcastle Airport., hence the "Very poor" feedback.”

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Posted 9 years ago

“Our experience of parking at Newcastle Airport on Wednesday 6th July was dreadful. We arrived at 4 a.m. and drove from car park to car park trying to find a space. Some car parks had signs up saying that there were spaces available, but in fact there were none. There was nobody there to guide cars into free spaces, and nobody available from whom we could seek assistance. Eventually there was a space with bollards for some reason, and so we decided to remove the bollards and park in that space. We were really worried that we would not be able to find a space and so miss our check in time. Other passengers were in the same situation as there were many cars driving round feeling lost. This was a very stressful start to our holiday. There has to be a better system to allocate prepaid parking to alleviate unnecessary stress.”

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Posted 9 years ago

“I use this service a lot, it would be nice to get some recognition, such as a discount voucher.”

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Posted 9 years ago

“On the way to the pickup point lots of people there no bus stood for about 10 minutes decided to walk while walking to the car still didn't see a bus no proper path to get to the car when I did get to the car park it was just Are very un even surface carpark stones all over broke two wheels on suitcase and also put a hole in the bottom unfortunately I will not be using this carpark again”

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Posted 9 years ago

“I booked the expensive short term car park as I knew I would not be returning from Crete until the early hours of the next day. On my return I could not exit the car park - having spent a fraught 20 minutes running around, I finally found an attendant who told me there had been a system failure and there was only him on. I eventually managed to leave the car park 30 minutes later. I got back home at 2.30am. I would appreciate an explanation and as a gesture of goodwill some form of compensation - voucher for a future visit?”

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Posted 9 years ago

“Meet and Greet Service, Newcastle Airport - booking reference SQD74 I am writing with regards to the above 'service' which I bought as part of a recent holiday to Spain. Farcical is not strong enough to describe it - we were neither met nor welcomed when we dropped our car off. We simply had to dump it in amongst a queue of other cars, walk to a portable cabin and drop our keys off to a guy who quite literally could not speak English. He garbled something and asked me to sign a small slip of paper - I was neither offered T&Cs nor a copy of the paper I had signed - which presumably attempts to absolve Newcastle Airport and/or their subcontractor of any blame should damage occur to our car. I had to chuckle when I read the instructions which accompanied my booking confirmations - "Upon arrival into Fast Track Car Park, turn immediately right and park at the meeting point, next to the pedestrian ramp, where our chauffeur will be waiting to meet you". Absolute nonsense and actually out and out lies.”

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Posted 9 years ago

“Number plate recognition didn't work had to use help button ,no answer had to walk to office at 11pm at night to sort out.not a good experience.Paid good money for convenience which this obviously was not!”

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Posted 9 years ago

“I use your car park every week yet get no benefit. Tonight (as per every week) I have tried to book on line and dont even have an option to book short stay on line so will have to pay full price this week. I think its terrible that frequent users dont get any benefits. I would welcome a call to discuss”

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Posted 9 years ago

“We spent close to a hour driving around for a parking spot the amount of cars that are double parked was ridiculous there has to be s better way to do this. We eventually got parked spent another15 mins waiting for a bus even though the shelters have phones there are no info on what to do to get the bus round we ended up having to walk from the parking to the airport building might need tovlook at alternatives for future years unless this is not updated.”

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Posted 9 years ago

“Mid afternoon, walking back from the most Western part of the car park, reached the terminal - NOT 1 BUS WAS EVIDENT PICKING UP PASSENGERS. Returned 11.30 pm, again no bus service. Collected the car, checked out, still no bus!”

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Posted 9 years ago

“I arrived back from holiday to find my car damaged - a mark down the drivers side, which was not there when we dropped the car off. Records had been altered - ie scratch had been added after the condition card had been signed. Your staff have denied damaging the car and I have little response in trying to contact them or they me. I have waited for contact from your staff for over two weeks but have had no satisfactory reply. You leave me no choice but to take the matter further. I have prepared communication to: Northumberland Police, The Airport Authoriy, The Journal, Northern Echo and your Complaints Department copied to your Managing Director . Solicitors will be contacting you in due course. I am the first to recognise accidents happen, the cavalier way you have dealt with matter beggars believe. Doug Woodford-Brown”

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Posted 9 years ago

“This is the 2nd time I have said that I will not use the airport car park again. I mean it this time I will get a taxi from my home.To begin with there is not enough parking spaces if there R enough there aren't notices to indicate where they are. The last twice I have driven round and round and became concerned I was going to be late for my flight. The notices showing the way out of the car parks are few and far between and far too small in size.More large 'exit this way notices are required." Also notices with large letters on them are required on the lamp posts to make it easier to know where u have left your car.”

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Posted 9 years ago

“1 There a signs showing SPACES available in some sections, when you go in there is never any. This is regular complaint. 2 The bus never seems to be running, it is often seen standing at the exit. 3 Because the bus is never available we have to push our cases all the way to the car. The pathways are very uneven and in some places non existent. 4 When walking to the terminal we pass area's with no cars parked in them which are much nearer the Terminal. They have been empty for years For car users this probably the worst airport I have ever visited.”

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Posted 9 years ago

“We had to wait 10-15 minutes to exit the car park as although I had prepaid for parking the barrier wouldn't lift. When the call was finally answered my booking was checked and I was told the camera did not recognise 'private registration plates'. Then when I asked about a complaint procedure the operator then told me that I had no reason to complain! My number plate is correctly displayed in a legal format and font so I do not understand why it should cause an issue. I hope that this issue can be resolved as I do not want to delay the queue and my journey on exit every time I prepay to park in the airport car park.”

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Posted 9 years ago

“I FELT OUTRAGED WHEN FINED £100 FOR A 10 SECOND STOP TO PICK UP MY WIFE WHO WAS TOO UNWELL TO WALK DOWN TO THE CAR IN THE LONG STAY CAR PARK. THIS HAPPENED JUST BEYOND THE BARRIER EXIT FROM THE LONG STAY CAR PARK. I KNOW WE SHOULD HAVE WAITED FOR THE BUS TO TAKE US TO THE CAR BUT MY WIFE WAS VERY POORLY AND NEEDED TO GET HOME QUICKLY. IT IS A DISGRACE THAT THER IS NO PICK UP ZONE DESIGNATED FOR SUCH PROBLEMS.”

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Posted 9 years ago

“A Newcastle Airport email persuaded me to "upgrade" my one week parking booking from the long term car park to the short term car park. I foolishly complied. The short term car park is, as the name implies, designed for travellers with cabin bags. As a result, I had difficulty in finding a trolley for cases and bags. I eventually found one, but to no avail, as the signposted paths to the terminal were behind rows of cars, inaccessible to a trolley pusher. The signposted paths were, of course, targeted at short term parkers with light bags. So the cases had to be unloaded from the trolley then carefully threaded between the parked cars. They were then lugged to the terminal along the marked route without the aid of trolley or bus. This involved two journeys. The experience was that, compared with the long term park, the short term car park was more frustrating, involved a great deal more walking and carrying with heavy bags, and probably took longer. And cost more! I paid a premium price for an inferior service. And now they've asked me to write a review.”

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Posted 9 years ago

“This is a ridiculous service. There aren't any paths and we had kids with us. All the car parks we closed and only a few spots open. When you do eventfully find a spot after driving miles away from the airport, you then have to get a bus, this would be fine if the bus didn't stop at each 10 metre bus stop! Which we were already running late after spending 45 mins looking for a spot. There's no orginastion, no one tells you where to go. I would rather walk home on my knees than use this again.”

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Posted 9 years ago

“The service I bought was sold/advertised as 'meet and greet', and gives the impression of a personalised service where a person from the car parking facility will take your car, park it up and allow you with your onward travel. What you actually get is the opportunity to park yourself in a vert tight and busy car park, make your own way with bags to an office, and to all intents and purpose, hand in your keys and receive a receipt. Certainly no 'meet', or 'greet'. All you will receive is a space in the parking area closest to the terminal.... Staff perfectly pleasant, but would consider the 'product' advertised not to be in keeping with the service and experience received.....”

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Posted 9 years ago

“I used the meet and greet service from 17th May - 31st May 2016 only to find my car wasn't waiting for me when I got back. After hunting for the keys they were eventually found pinned to a notice board. I was then given the keys and had to go find my own car. On finding my car I discovered that it had been destroyed all down one side. I went back to the hut and was told Oh yes there is a letter here for you. In the letter there was an apology and an admission that one of there operators had damaged the car when picking it up. The car has 360 degree cameras and bleeps like mad if you get close to anything. I think it is more likely it has been hit all down the side by another car. So far no refund has been offered. VERY POOR SERVICE won't be using them again in a hurry!!!!!!!”

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Posted 9 years ago

“Rubbish service I rang up 2 months before I was due to fly to explain my car had broke down and was told I couldn't have a refund. I would have been happy to pay an admin fee but was told my booking was non flexible and I couldn't change it. I was then asked if I still wanted to cancel but I refused because the space would have been sold again and made them twice the amount will not be using again”

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Posted 9 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews