Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rubbish. We waited for a bus for 20 mins then decided to just walk in the cold, there and back. Guy at reception wasn't polite ether. 1 star max”

Helpful Report

Posted 10 years ago

“Could not get through barrier ticket wouldn't work .had to reverse through traffic retrieve booking documents and go to office. So instead of driving straight out 15 minutes later when departing airport ,not for the first time this has occurred . I normally use the carpark 4 or 5 times a year and the barrier problem is happening more and more”

Helpful Report

Posted 10 years ago

“The parking facility is sold as a slick hassle free operation. It is not, on departure, well within the time. The auto barrier didn't raise, asking for £55. Cars stacked up behind us. Had to reverse and report the the unhelpful reception. Their excuse was that the reader wasn't linking to the computer. Yet other cars behind us had no issues after us. No apology from the reception attendant, the delay of over 15 minutes, hardly what I paid for and what you advertise. Poor poor service. Will not be using this service again, definitely won't recommend this airport service.”

Helpful Report

Posted 10 years ago

“Absolute rubbish doesn't recognise the number plate so you have to cause a backlog at the barrier and go into the booth and queue.”

Helpful Report

Posted 10 years ago

“On returning to the airport car park we could not exit through the the barrier, and had to queue to have our ticket validated by the car park attendant, along with a lot of other tired and weary travellers. Not the experience that you wanted after a day's travel!”

Helpful Report

Posted 10 years ago

“Dropped my car using the Meet and Greet parking option. It is a very rare Classic import with only 21examples in the U.K. I optimistically thought it would be safer from damage, at the very least, and I secretly looked forward with baited anticipation to the cheery reception my arrival would solicit from the North East's answer to Singapore Airlines level of personal service. Left it with a lovely, flawless dashboard. Sadly upon my return I discovered the dashboard had been "attacked" with some form of heavy (metal?) box shaped structure. Deep cuts in a rectangular shape and the gouging was extensive. As to be expected the "happy go lucky" employee (an outstanding cross between Basil Fawlty and Victor Meldrew) tried to fob me off with a string of priceless reasons why it could not possibly have occurred under their stewardship. "We do not touch the dashboard of cars we park!" was one of the finer examples. Only a few stern words finally focused his attention on the fact that my dashboard now looked as if it was the principle back drop in a very low budget slasher movie. Filled in a claim form whilst Lucky Jim told me that the Management would leave no stone unturned to get to the bottom of this matter. Newcastle's answer to Ronnie and Reggie by the way he hinted no employee would be off limits to the forthcoming extensive video investigation. Should only take a couple of weeks, he said. I look forward to the response with eager anticipation and a overwhelming sense that the Canny Lads will dream up a 5 Star original answer... "It was not us" seems a sure fire bet. My car, which was an appreciating asset, has now got a major issue with the interior which is total irreplaceable (one year only model-limited numbers manufactured etc.). Frankly if you are heavily into Stock Car racing and like to take your car into the thick of the action, this is the place for you. Otherwise park your car in the compound yourself and avoid the extra cost of being ignored, lied to and generally treated with exemplary Cold War Soviet style, levels of service. Underwhelmed Balloch Scotland”

Helpful Report

Posted 10 years ago

“I purchased my parking online and all went well until our return to the UK. On leaving the car park the camera did not register our car reg and would not lift the barrier to let us out. We received abuse from a line of people waiting to leave but were told by the parking office to leave the car and go into the office as we had not paid and would have to pay £89 in the office. I refused to pay and told the office I had paid on line and had even been contacted for an upgrade. After another 10 or so minutes the officer said ah yes you have paid and gave me another ticket as my had been swallowed by the machine. I ran the gauntlet of abuse from other users as I went back to my car. A great holiday ruined next time it's a taxi for me and the family well done airport parking!!!!!”

Helpful Report

Posted 10 years ago

“After returning from a delayed flight of 7hrs from Larnaca airport on 27th September.at 5.30 in the morning, I called to collect my vehicle from the long stay carpark.my wife had called into the office at the gate to sort paperwork out. She returned to the car which I was in a queue of around 30 cars. There was nothing moving a woman was stuck with her car. She had to get out of the car put her hazard warning lights on and went to the office to try and get someone.This lane was now completely blocked and nothing could move. The outside lane was also struggling as people had trouble getting cards into the machine which I sympathize with as it has happened to me in the past. There is nothing on the cards to say which way they have to go into the slot and what way round which confuses people, more so when it does not work sometimes even when put in the correct way. After waiting for 15minutes a guy came out on the outside barrier and started to put the cards in the machine for drivers, which began to clear the congestion. I waited in the inside lane for a further 5 mins waiting for it to clear.As I was waiting two people were outside the office in a very heated discussion over the cards. As the lane was clearing on the outside I moved over into it and started to approach the barrier when I received a mouthful of verbal abuse from a guy in the car in the inside lane which was very threatening and could of led to an altercation. I eventually got clear after around 20 mins and found this a very negative experience more so after a 7 hour flight delay.I would normally accept this as a one off but after using this car park for several years this has been an experience have witnessed before especially with the cards. In future I will be looking at alternative means due to the experience I have had. Regards: John”

Helpful Report

Posted 10 years ago

“I have given very poor as the instruction to follow directions to the greet and meet car park, would be fine if you had any clear directions at the first roundabout, or further on, or clear instructions when you finally find the meet and greet car park and are faced with the barrier and have already paid online.”

Helpful Report

Posted 10 years ago

“The reason for this poor review is that there was about 30 of us all with cases, crammed onto one bus when an empty bus was parked at a bus stop just along the park, he could have easily driven across to where we were all at and picked some of the passengers and luggage up - some people had small children with them and trying to hold onto heavy cases and a child wasn't easy - all the luggage racks were full so passengers had to keep their luggage in the aisle with them and cases were falling over. A bad experience for a lot of people in my opinion. Helen Reed, Bishop Auckland.”

Helpful Report

Posted 10 years ago

“The confirmation email was sent to incorrect email address then when we got back home to newcastle airport at 12.30am when we tried to leave the carpark we were going to be charged £85 even though we booked. The advisor had taken incorrect reg no as well!!!! Thanks to the man in the office for sorting out but poor original customer service”

Helpful Report

Posted 10 years ago

“Firstly I will say parking the car to depart went very smoothly, no complaint there. Picking the car up and getting off site was like a pantomime and took us nearly an hour. We had to ring three times from the airport bus stop to find out where the pick up bus was. We drove to the exit barrier to find a huge traffic jam. An elderly and disabled man's ticket had jammed in the exit barrier and a car at the other barrier couldnt get out and had to go into the office to sort their problem. The disabled man had to limp to the help desk only to be told by the man there, as he was alone behind the desk he wasn't allowed to come out and help. The poor man then tried again, by then with the help of other drivers stuck in the tailback. Eventually help turned up and we were able to leave. We had travelled all the way from Spain without a problem until we tried to leave the car park! Surely in this day and age there must be a better way?”

Helpful Report

Posted 10 years ago

“Absolutely terrible and customer service also Terrible wouldn't advise anyone to use this service and I certainly will not ever again !!!!!”

Helpful Report

Posted 10 years ago

“The drop off and collection was hassle free - the experience was tainted by the fact that all 4 dust caps (specials bought for me by my son) had been stolen while in your care in a "secure" car park - I won't be using you again and I tell all my friends and family not to use you either - very, very disappointed. The reply from your Customer Services about cctv being inconclusive is a load of twaddle - unless your cctv is of the highest quality and has been reviewed by a third party and has not been tampered with then it is innadmissable as evidence - sorry but just not good enough.”

Helpful Report

Posted 10 years ago

“Payed in advance for my parking but when I came to leave the car park I could not get out as it said I hadn't payed. Had to pay again to get out and two weeks later still don't have a refund.”

Helpful Report

Posted 10 years ago

“We waited 25 minutes at stand h for the shuttle bus . It did not come so we walked in the rain to the terminal and still the bus had not come!!! I find this very unsatisfactory especially as we are 70 years old but thankfully fit!! We use the airport parking all the time but the last few times there have been problems so may have to find ANOTHER OPTION”

Helpful Report

Posted 10 years ago

“Very poor, although we had pre-paid we were still charged at the barrier. No guidance is given as to what to do so we guessed that the hire care office would be where we should go. Not good at 2 in the morning.”

Helpful Report

Posted 10 years ago

“I travelled on a Monday Morning in August. Payment processes were quick and easy. On arrival there were no areas with parking bays that were not screened off with cones the ones with space free signs had none. To park after some time, I along with others went round the barrier cones otherwise we would have missed a flight. The 1 bus working would fill before it got round to where we were so we walked to the terminal. Return buses were similarly scarce so we walked again.Exit was not smooth either. Overall a stressful experience which I doubt I will entertain again.”

Helpful Report

Posted 10 years ago

“In the last 5 times I have parked at the airport this year it has let me out hassle free only once - i need to find my proof before getting let out of the car park.”

Helpful Report

Posted 10 years ago

“After driving round in the car parks which said they had available spaces, only to find out they didnt, we eventually went into one which said it was full and there was more than 20 spaces available. I think with the amount of cars passing through this car park annually an investment would be wise to introduce electronic notices as they do in city centre car parks.”

Helpful Report

Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews