Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

“1/ Far too expensive for a 9 hour stay. 2/ Online booking process was over-complicated. 3/ Card would not read on exit. 4/ Road Signage was well below par. 5 Would not use again and would not recommend.”

Helpful Report

Posted 10 years ago

“it is by far the most expensive airport in the uk for drop off charges with no facilities for our drivers if we take a minibus in we get charged £1 drop off fee yet if we take a 30 seater minicoach in we get charge £20 , surely pro-rata this should be £2 COME ON NEWCASTLE AIRPORT GET YOURSELF SORTED”

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Posted 10 years ago

“£40 for combined drop off/ collection. No facilities whatsoever. Scandalous”

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Posted 10 years ago

“waited 35 mins for a bus, never again!”

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Posted 10 years ago

“As a coach operator I cannot understand why my minibus can pick up passengers at a cost of £1 when my midicoach which has the capacity to carry another 12 passengers more cost me £20 , it make no sense Pro -rata it should cost me £2”

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Posted 10 years ago

“Waited too long for bus which then drove straight past. Used the bus shelter phone to ask about buses as it was becoming busy, poor response. Thought that I may miss check in so I walked in rain as did others who were sick of waiting. I have used this facility several times and it is getting worse every time.Poor service will probably not use again.”

Helpful Report

Posted 10 years ago

“Having had excellent service in the past, can only say this visit was an extreme disappointment. After a long transatlantic flight the last thing we needed was a hold up at the barrier and to be told we had to see cashier instead of driving straight out as expected. We were obviously not the only ones having problems as there was a long queue, with people having to leave their cars and go to the cashier On going to the cashier, I was told I'd input my reg incorrectly, the camera was reading a W, I showed my confirmation which clearly showed the correct number. We were given our ticket to get out but what a hassle and bother. I strongly suggest if your camera is unable to read number plates correctly you get a new one.”

Helpful Report

Posted 10 years ago

“Having had excellent service in the past, can only say this visit was an extreme disappointment. After a long transatlantic flight the last thing we needed was a hold up at the barrier and to be told we had to see cashier instead of driving straight out as expected. We were obviously not the only ones having problems as there was a long queue, with people having to leave their cars and go to the cashier On going to the cashier, I was told I'd input my reg incorrectly, the camera was reading a W, I showed my confirmation which clearly showed the correct number. We were given our ticket to get out but what a hassle and bother. I strongly suggest if your camera is unable to read number plates correctly you get a new one.”

Helpful Report

Posted 10 years ago

“Overpriced. £20 to drop of and then another £20 to pick up. £40 on any airport jobs. Give your heads a wobble! Manchester Airport is £5!”

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Posted 10 years ago

“When I used the car park in April on my return I was told there was number plate recognition now and I wouldn't need to go to in to the office again to have my ticket validated . On returning from holiday in May I duly went straight to the barrier and it didn't open . The guy on the tannoy said I must have messed up my booking and to go to the office ( grrrr) . With three cars behind me I had to reverse out of the queue and this was highly inconvenient and embarrassing . On arrival at the office the operative told me I would always need to go to the office as I have a 5 digit private plate and their technology can't cope with that. I have sent in a complaint asking why the first guy , who was looking at my plate on the booking couldn't have pointed this out in April and why has the airport not got the system that many small local car parks have for neet plate recognition . I have been waiting 6 days for a reply to my complaint and have chased it up , and so far silence . So yes, a GREAT CUSTOMER EXPERIENCE for someone who uses the car park about 6 times per year . AJ Nurowski”

Helpful Report

Posted 10 years ago

“No sign post was driving about for 30MINS until a tiny sign popped up my car got damaged and they carnt See who or what did it so it's not secure don't see the point in paying £50 for nothing might as well park in the pub 5mins up the road for nothing !!!”

Helpful Report

Posted 10 years ago

“no problem parking in the airport long stay parking area. However for the 2nd time in a row difficulty exiting the car park. barrier would not lift and security had to be called. had to go to office to sort out, leaving car at barrier at security's request. printout of booking sorted out problem this time.”

Helpful Report

Posted 10 years ago

“Would not recommend using the long stay car park for an early Saturday morning flight departure. The coach transfer to the airport terminal is the worst I have experienced.”

Helpful Report

Posted 10 years ago

“I arrived at the airport pick up point following a return flight from Southampton. Having waited 20 minutes with no sign of the minibus I rang the office using the number on the blue receipt card they issued when taking the car. The number went to answer machine because it was after 18.30 hours. My message would not have been picked-up until next day. I walked in the pouring rain to the site office, obviously unhappy. I was greeted by unsympathetic staff who said they hadn't seen anyone on the shelter camera waiting. This poses the question of how long do you have to wait on the off chance someone looks at the monitor? The girl then said why didn't you ring the number on the shelter? This is apparently different to the card they issued me with and if I had stepped out in the pouring rain suspecting the numbers differed I probably would have done that. I have used this facility on numerous occasions with normally cheery staff. NOT ANYMORE. Travellers beware. You may have a long wait if the camera monitor is not viewed.”

Helpful Report

Posted 10 years ago

“Hello, I have never entered the parking, and what is the possibility of having a refund for my booking KZV39. Thank you in advance for your help. Olga Healey.”

Helpful Report

Posted 10 years ago

“I have used this service numerous times with no problems at all. However, the last time we used it it was terrible. After waiting 25 minutes for a bus it drove straight past us. We walked to the last bus stop as the stops before ours were filling up again. 40 minutes had passed now and another bus was doing a tour - we didn't hold out much hope of getting on this bus as the there were quite a lot of people at the other stops. But they must have seen sense at last and put another bus on - which should have been done 30 minutes ago! - this bus skipped the other stops and picked us up. If this had been the first time I had used this service I would definitely not be using it again.”

Helpful Report

Posted 10 years ago

“Long stay was fine and no issues. Paid a pound to drop off no problems. Rated poor as saw no obvious signs on the corner of the road just outside long stay barriers that parking patrols office would then send me a 60 pound fine in the post just for stopping there for 20 - 30 seconds to pick up my wife and put 2 cases in the boot ! If the signs were visible she would have walked another 30 yards and jumped in just before the exit barrier. Others be aware !”

Helpful Report

Posted 10 years ago

“We like the short term park at the airport for its convenience and also it's cheaper than taking a taxi. Unfortunately on this occasion after being away for a week we found ourt rear number plate had been ripped off and stuck to our back window. We also had a flat rear tire. Mysterious. We would really like to know what happened while we we're away.”

Helpful Report

Posted 10 years ago

“The service provided on our return from Tenerife early morning was dreadful. Firstly the collection from the terminal to car park J,the driver was very unpleasant and miserable, with no acknowledgement to customers on location and stops. Secondly, on collection of car to the barrier which failed to open by flagging up a fee of £144.00 after already paying in advance. The receptionist was most unpleasant and requested prove of payment as her computer had no record of payment.i will certainly not use this arrangement in future but will revert to the Meet and Greet car park adjoining the terminal in June 2015.”

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport Reviews