Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,100 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“On arrival we checked the car in and then proceeded to the airport, no problems. The car couldn't have been left any closer to the airport. We then realised we had left a bag in the car so returned to the car drop off point to find the car was where we had left it and was still unlocked, as we had been instructed to do so. We retrieved the bag from the car without being questioned (anyone else could also have helped themselves), not particularly happy about this. When we returned from our holiday, we were informed that "they couldn't find our car!" They looked around and couldn't find the keys and again said "we can't find it" as a queue was building behind us, without consultation they served people behind us, luckily for them they had not "lost their cars"! My wife went outside and looked around and found our car. Guess what the car was still unlocked 1 week later. We notified the staff where our car was, and we're told " we can't find the keys, the person who moved it in the early hours of the morning hasn't put the keys in the right place" After another search the keys were eventually found. No apology was offered for "losing our car & keys" or leaving the car unlocked for more than 12 hours, where anyone could have helped themselves to the contents of our car. Very poor service”

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Posted 10 years ago

“Booked car parking space, arrived as did several other cars all but 1 car park were full only(E) car par avail which was also full I saw at least 4 other cars driving round the looking for a space which we had all booked, will not use the airport parking again, should be given allotted numbered space. Took quite a considerable time to find a space Luckily had enough time. This should not happen when you have paid up front for a space, clearly they are overbooking. It was very annoying at the time.”

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Posted 10 years ago

“Had bother trying to find a car park that didn't have a sign to state it was full. Parked the car in what we thought was an ok place then got told off by he bus driver who picked us up opposite our car park ,for not taking notice of the full signs, it turned out we were in a full car park, but there were loads of empty spaces! On our return we stopped at the machine to exit the car park and it stated we owed parking fees of £85.00. We had to get the ticket validated at the office before we could leave the car park. Not what you want when leaving and returning from holiday!”

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Posted 10 years ago

“I have used the parking many times but my latest time at the airport was very poor, I had pre booked my parking as I always do, upon returning from my holiday I proceeded to leave the car park only to put my ticket in the barrier machine I then be asked to pay £156, I pressed the buzzer for help, no one came, by this point I had a queue of traffic behind me, in the end one of the bus drivers (who was waiting to get out) said I would have to move and go seek help in the office as I was causing problems (what is the point in the buzzer if you have to go to the office?) my partner then had to get out of the car and ask all the cars which were behind me to back up so I could move out of the barrier and try and park up on the side which made not much difference as I was still partially blocking the road. I then went into the office and had to then try and find my reference number my emails wouldn't go back as far as when I had booked so the woman then had to search the system via my car details and my details, after finding my details she then printed my ticket so I could get out.....turns out the machines do not always pick up private registrations!! Think i'll get a taxi next time!!”

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Posted 10 years ago

“On entering the car park on the outbound journey i was not met, after some hesitation i made my way into the cabin onsite and informed the personnel in there who i was and where i had parked my car. On the return journey the meet and greet seemed to have kicked in and the gentlemen even came to collect my trolley which was beyound his remit. I will in future not pay the extra for this service which i found to be lacking.”

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Posted 10 years ago

“Straight in and out of the Airport with a very short walk. Staff were very helpful and my car was waiting for me on return. If I ever fly from Newcastle again I will not hesitate to use this service again. Thanks”

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Posted 10 years ago

“I received no confirmation of my parking so instead got a lift to the airport from Edinburgh!! Very disappointed with the service I was charged £87 and got no notification or receipt of purchase so how was I to know if my parking space was available I did try to call but was refused info as I had no reference number. Never again will I book my car in for parking at an airport!!!!!”

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Posted 10 years ago

“No thanks”

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Posted 10 years ago

“We waited for 45 mins for a bus on 27/6/15. Totally unacceptable! By the time the driver had taken his load to the airport the bus stop before ours was full again. Fortunately the driver bypassed it as he knew how long we had waited. We will not be using the service again”

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Posted 10 years ago

“This was my first and probably last time that I will use Newcastle Airport. The impression was not great. On arrival there was apparently one or two spaces in the long term car park C. everything else was coned off. This is very stressful when you are on a deadline and you have endured repeated delays on your journey, It you are wanting these spaces used up before you move onto the next car park, remove the mystery and tell us where they are. On return, bearing in mind I could not easily recall the format of the car park as I had been a bit stressed and driven around and around searching for the mystery spot. The drivers of the long term car park bus need to visit disney land florida and learn a few customer service tips. Shouting out which car park you are approaching next and which car parks the stop serves might have saved me missing the stop. The plane was late the car park badly light and the driver grunted. Not a great impression. A smile and a cheery attitude makes everyones day.”

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Posted 10 years ago

“Where do you start !! The amount of seating is - by far not enough. The main eating area service - ie waiting time for food was to long to the point where some people left long before there order arrived - by which time someone else was at that table !! This was NOT the girls serving fault - they appeared to be very aware that the food was not being prepared quickly enough. Arrivals - Nearly all passengers have a carry on board a case -ON WHEELS - why then is the first access into the terminal - Up 3 steps - NO ramp !! - Then after a walk with no assistance - moving walkway (for elderly etc) - The Steep stairs to the passport check level - THE ELEVATOR IS OUT OF ORDER - REGULARLY - the lift is not well signposted - and we all cannot use it - without long waits. Please sort this as this is the last impression of the airport that we all remember - not the fancy departure duty free !!! When we last came through a person had collapsed at the top of these stairs - perhaps had the escalator been working this may not have happened. On the plus side it is not as bad as Glasgow .”

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Posted 10 years ago

“We ended up in the overflow car park at bus stop no. 11. No bus was forthcoming so had to walk to the terminal along with aircrew who said this was normal. Needless to say the heavens opened and we got soaked. Not a good start to our holiday. Suggest you visit Edinburgh Airport to see how a decent car park is run and it's cheaper than Newcastle”

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Posted 10 years ago

“Upon arrival, there was no one waiting to do a hand over with us (as paid for), we had to look for the staff member even though we phoned 30 minutes prior to arrival. Left the car parked and handed over the keys. On the return flight, we collected our keys from the office ourselves (again we had paid for meet and greet and were under the impression we would be met with our car). When we opened the car and put the ignition on (and put car in neutral) to unload the wheelchair access ramp, the car started to move backward down the hill as the staff member had not put the hand brake on, its a good job I was in the car when i put in neutral to apply the handbrake quickly otherwise my disabled daughter could have been seriously injured in her wheelchair as she was waiting behind the car with my son to unload the ramp. I informed the staff member in the office but I was ignored. Will not be using this service again in any hurry.”

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Posted 10 years ago

“We booked the meet and Great service at the airport. The service started off good, arrived at the airport and after an inspection of the car with an attendant we were on our way to the airport and only metres away from the terminal. Our problem was the return leg of our holiday. Landed at 3am and when we arrived to collect our car we were given the car keys and told to leave via the main exit. Early the next day I noticed that the rear driver side alloy had been scuffed. On the initial inspection all Alloys were perfect with not a mark on them. I called the customer service help desk and reported the problem, I was told that because the damage was not noted until the following day that making a claim would be fairly hard. I left my telephone number and e-mail address and was told somebody would contact me. 9 days later and I am still waiting on a response from them. My wife and I are going away again in July and I was going to use this service again until this happened. Avoid at all costs and park your car yourself, if you do use this service do not leave the car park until you have given your car a full check with an employee before leaving. Daniel Parkes. 20.06.2015.”

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Posted 10 years ago

“1/ Far too expensive for a 9 hour stay. 2/ Online booking process was over-complicated. 3/ Card would not read on exit. 4/ Road Signage was well below par. 5 Would not use again and would not recommend.”

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Posted 10 years ago

“it is by far the most expensive airport in the uk for drop off charges with no facilities for our drivers if we take a minibus in we get charged £1 drop off fee yet if we take a 30 seater minicoach in we get charge £20 , surely pro-rata this should be £2 COME ON NEWCASTLE AIRPORT GET YOURSELF SORTED”

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Posted 10 years ago

“£40 for combined drop off/ collection. No facilities whatsoever. Scandalous”

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Posted 10 years ago

“waited 35 mins for a bus, never again!”

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Posted 10 years ago

“As a coach operator I cannot understand why my minibus can pick up passengers at a cost of £1 when my midicoach which has the capacity to carry another 12 passengers more cost me £20 , it make no sense Pro -rata it should cost me £2”

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Posted 10 years ago

“Waited too long for bus which then drove straight past. Used the bus shelter phone to ask about buses as it was becoming busy, poor response. Thought that I may miss check in so I walked in rain as did others who were sick of waiting. I have used this facility several times and it is getting worse every time.Poor service will probably not use again.”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,100 reviews