Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,471 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,471 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Firstly I will say parking the car to depart went very smoothly, no complaint there. Picking the car up and getting off site was like a pantomime and took us nearly an hour. We had to ring three times from the airport bus stop to find out where the pick up bus was. We drove to the exit barrier to find a huge traffic jam. An elderly and disabled man's ticket had jammed in the exit barrier and a car at the other barrier couldnt get out and had to go into the office to sort their problem. The disabled man had to limp to the help desk only to be told by the man there, as he was alone behind the desk he wasn't allowed to come out and help. The poor man then tried again, by then with the help of other drivers stuck in the tailback. Eventually help turned up and we were able to leave. We had travelled all the way from Spain without a problem until we tried to leave the car park! Surely in this day and age there must be a better way?”

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Posted 10 years ago

“Absolutely terrible and customer service also Terrible wouldn't advise anyone to use this service and I certainly will not ever again !!!!!”

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Posted 10 years ago

“The drop off and collection was hassle free - the experience was tainted by the fact that all 4 dust caps (specials bought for me by my son) had been stolen while in your care in a "secure" car park - I won't be using you again and I tell all my friends and family not to use you either - very, very disappointed. The reply from your Customer Services about cctv being inconclusive is a load of twaddle - unless your cctv is of the highest quality and has been reviewed by a third party and has not been tampered with then it is innadmissable as evidence - sorry but just not good enough.”

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Posted 10 years ago

“Payed in advance for my parking but when I came to leave the car park I could not get out as it said I hadn't payed. Had to pay again to get out and two weeks later still don't have a refund.”

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Posted 10 years ago

“We waited 25 minutes at stand h for the shuttle bus . It did not come so we walked in the rain to the terminal and still the bus had not come!!! I find this very unsatisfactory especially as we are 70 years old but thankfully fit!! We use the airport parking all the time but the last few times there have been problems so may have to find ANOTHER OPTION”

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Posted 10 years ago

“Very poor, although we had pre-paid we were still charged at the barrier. No guidance is given as to what to do so we guessed that the hire care office would be where we should go. Not good at 2 in the morning.”

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Posted 10 years ago

“I travelled on a Monday Morning in August. Payment processes were quick and easy. On arrival there were no areas with parking bays that were not screened off with cones the ones with space free signs had none. To park after some time, I along with others went round the barrier cones otherwise we would have missed a flight. The 1 bus working would fill before it got round to where we were so we walked to the terminal. Return buses were similarly scarce so we walked again.Exit was not smooth either. Overall a stressful experience which I doubt I will entertain again.”

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Posted 10 years ago

“In the last 5 times I have parked at the airport this year it has let me out hassle free only once - i need to find my proof before getting let out of the car park.”

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Posted 10 years ago

“After driving round in the car parks which said they had available spaces, only to find out they didnt, we eventually went into one which said it was full and there was more than 20 spaces available. I think with the amount of cars passing through this car park annually an investment would be wise to introduce electronic notices as they do in city centre car parks.”

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Posted 10 years ago

“On arrival we checked the car in and then proceeded to the airport, no problems. The car couldn't have been left any closer to the airport. We then realised we had left a bag in the car so returned to the car drop off point to find the car was where we had left it and was still unlocked, as we had been instructed to do so. We retrieved the bag from the car without being questioned (anyone else could also have helped themselves), not particularly happy about this. When we returned from our holiday, we were informed that "they couldn't find our car!" They looked around and couldn't find the keys and again said "we can't find it" as a queue was building behind us, without consultation they served people behind us, luckily for them they had not "lost their cars"! My wife went outside and looked around and found our car. Guess what the car was still unlocked 1 week later. We notified the staff where our car was, and we're told " we can't find the keys, the person who moved it in the early hours of the morning hasn't put the keys in the right place" After another search the keys were eventually found. No apology was offered for "losing our car & keys" or leaving the car unlocked for more than 12 hours, where anyone could have helped themselves to the contents of our car. Very poor service”

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Posted 10 years ago

“Booked car parking space, arrived as did several other cars all but 1 car park were full only(E) car par avail which was also full I saw at least 4 other cars driving round the looking for a space which we had all booked, will not use the airport parking again, should be given allotted numbered space. Took quite a considerable time to find a space Luckily had enough time. This should not happen when you have paid up front for a space, clearly they are overbooking. It was very annoying at the time.”

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Posted 10 years ago

“Had bother trying to find a car park that didn't have a sign to state it was full. Parked the car in what we thought was an ok place then got told off by he bus driver who picked us up opposite our car park ,for not taking notice of the full signs, it turned out we were in a full car park, but there were loads of empty spaces! On our return we stopped at the machine to exit the car park and it stated we owed parking fees of £85.00. We had to get the ticket validated at the office before we could leave the car park. Not what you want when leaving and returning from holiday!”

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Posted 10 years ago

“I have used the parking many times but my latest time at the airport was very poor, I had pre booked my parking as I always do, upon returning from my holiday I proceeded to leave the car park only to put my ticket in the barrier machine I then be asked to pay £156, I pressed the buzzer for help, no one came, by this point I had a queue of traffic behind me, in the end one of the bus drivers (who was waiting to get out) said I would have to move and go seek help in the office as I was causing problems (what is the point in the buzzer if you have to go to the office?) my partner then had to get out of the car and ask all the cars which were behind me to back up so I could move out of the barrier and try and park up on the side which made not much difference as I was still partially blocking the road. I then went into the office and had to then try and find my reference number my emails wouldn't go back as far as when I had booked so the woman then had to search the system via my car details and my details, after finding my details she then printed my ticket so I could get out.....turns out the machines do not always pick up private registrations!! Think i'll get a taxi next time!!”

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Posted 10 years ago

“On entering the car park on the outbound journey i was not met, after some hesitation i made my way into the cabin onsite and informed the personnel in there who i was and where i had parked my car. On the return journey the meet and greet seemed to have kicked in and the gentlemen even came to collect my trolley which was beyound his remit. I will in future not pay the extra for this service which i found to be lacking.”

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Posted 10 years ago

“Straight in and out of the Airport with a very short walk. Staff were very helpful and my car was waiting for me on return. If I ever fly from Newcastle again I will not hesitate to use this service again. Thanks”

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Posted 10 years ago

“I received no confirmation of my parking so instead got a lift to the airport from Edinburgh!! Very disappointed with the service I was charged £87 and got no notification or receipt of purchase so how was I to know if my parking space was available I did try to call but was refused info as I had no reference number. Never again will I book my car in for parking at an airport!!!!!”

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Posted 10 years ago

“No thanks”

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Posted 10 years ago

“We waited for 45 mins for a bus on 27/6/15. Totally unacceptable! By the time the driver had taken his load to the airport the bus stop before ours was full again. Fortunately the driver bypassed it as he knew how long we had waited. We will not be using the service again”

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Posted 10 years ago

“This was my first and probably last time that I will use Newcastle Airport. The impression was not great. On arrival there was apparently one or two spaces in the long term car park C. everything else was coned off. This is very stressful when you are on a deadline and you have endured repeated delays on your journey, It you are wanting these spaces used up before you move onto the next car park, remove the mystery and tell us where they are. On return, bearing in mind I could not easily recall the format of the car park as I had been a bit stressed and driven around and around searching for the mystery spot. The drivers of the long term car park bus need to visit disney land florida and learn a few customer service tips. Shouting out which car park you are approaching next and which car parks the stop serves might have saved me missing the stop. The plane was late the car park badly light and the driver grunted. Not a great impression. A smile and a cheery attitude makes everyones day.”

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Posted 10 years ago

“Where do you start !! The amount of seating is - by far not enough. The main eating area service - ie waiting time for food was to long to the point where some people left long before there order arrived - by which time someone else was at that table !! This was NOT the girls serving fault - they appeared to be very aware that the food was not being prepared quickly enough. Arrivals - Nearly all passengers have a carry on board a case -ON WHEELS - why then is the first access into the terminal - Up 3 steps - NO ramp !! - Then after a walk with no assistance - moving walkway (for elderly etc) - The Steep stairs to the passport check level - THE ELEVATOR IS OUT OF ORDER - REGULARLY - the lift is not well signposted - and we all cannot use it - without long waits. Please sort this as this is the last impression of the airport that we all remember - not the fancy departure duty free !!! When we last came through a person had collapsed at the top of these stairs - perhaps had the escalator been working this may not have happened. On the plus side it is not as bad as Glasgow .”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,471 reviews