Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,806 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A good airport that is doing its best to put you off using it with car parking charges”

Helpful Report

(Short Stay 1) - Posted 5 days ago

“Ticket machine would not let us out of car park asking for payment when I had already pre paid had to go to kiosk to sort out parking reference number to get out of carpark.”

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(Long Stay) - Posted 2 weeks ago

“Too expensive”

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(Long Stay) - Posted 2 weeks ago

“Parking is good bit finding a spave at times is a pain and last visit most of the car parks were closed off”

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(Long Stay) - Posted 2 weeks ago

“Too much space allocated to retail. Very poor experience for passengers looking for a non retail or leisure experience”

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(Long Stay) - Posted 1 month ago

“Newcastle airport parking is getting to extortionate prices. They have shut down the offsite car parks so they have the monopoly and freedom to raise prices without any competition. I need a carpark close to the terminal and the time we used the long stay carpark the buses didn't pickup at the bus stop where we parked. The carpark is so busy it's difficult to find a parking space. We only use it because there is now no alternative.”

Helpful Report

(Short Stay 1) - Posted 1 month ago

“Short Stay 2 Parking: Bit surprised when we checked out of Short Stay 2, put the ticket in the machine and a fee of over £200 came up!! I had pre-paid the parking and parked in the correct car park for the correct ammount of time. I made contact via the machine, told the guy my situation, he said hold on I will check. 8 mins later the barrier just went up, so I drove off. It would have been reasuring if the guy had come back and told me everything was ok. Carl”

Helpful Report

(Short Stay 2) - Posted 1 month ago

“Long stay is very handy, but I only use if there is discounts. When it's full price it's cheeper to get a hotel. Finding your car at night is a nightmare ! So better signage would help. Also consider customers wheeling trollers or suitcases. Curbs and poor services !”

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(Long Stay) - Posted 1 month ago

“Very expensive for what it is. The parking is often as, or more, expensive than the flight.”

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(Short Stay 2) - Posted 1 month ago

“Very very busy, difficult to find a space. Large vehicles not parked correctly, so access in and out of car is made hard. Abandonded trollies all over parking area, these should be collected when not taken back by customers. All a bit lacking considering how much is charged. Could do better”

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(Short Stay 1) - Posted 2 months ago

“Very expensive to park”

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(Short Stay 1) - Posted 2 months ago

“Easy to get into and out. Close to walk to the terminal. However car scratched by people with suitcase.”

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(Short Stay 1) - Posted 2 months ago

“Very easy to book, but very expensive and agree with other reviews online that NCL Airport needs to consider reviewing its parking charges.”

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(Long Stay) - Posted 2 months ago

“The airport is fine. There always seems to be a queue when returning at immigration....”

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(Premium Meet And Greet) - Posted 2 months ago

“No buses running which was very disappointing”

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(Long Stay) - Posted 2 months ago

“Car parking excellent, check in very hit and miss depends who is on the desk as to what happens to our bags - classed as oversized or not, security organised staff pleasant, departure lounge is horrific, nowhere to sit, far too small for the number of people who are in there.”

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(Premium Meet And Greet) - Posted 2 months ago

“I was disappointed that the premium fast track car park we booked was full on our arrival at Newcastle International Airport, however after contacting your office, parking was made available in the express car park. Not the best way to start your holiday!”

Helpful Report

(Premium Fast Track) - Posted 2 months ago

“So expensive.. but service is ok, book on line. Bit confusing as some car parks you just drive out , others you need ticket, so don’t do what I did and leave it in your case!!”

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(Short Stay 2) - Posted 2 months ago

“Prices far too expensive”

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(Short Stay 2) - Posted 2 months ago

“The exit barrier did not recognise our booking so had to waste time looking for our booking reference and contacting the help person to explain the situation. My relative who was in a different car park (long stay) also experienced the same problem when at the exit barrier.”

Helpful Report

(Short Stay 2) - Posted 2 months ago

Newcastle Airport is rated 4.6 based on 25,806 reviews