Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,106 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Incredibly expensive in comparison to other airports”

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(Long Stay) - Posted 1 week ago

“Too expensive should do discount deals”

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(Long Stay) - Posted 2 weeks ago

“The parking is fine, incredibly expensive, would be better if the machines read your number plate on exit and automatically lifted the barriers rather than have to put your ticket in if you had already paid”

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(Short Stay 1) - Posted 2 weeks ago

“Self check in has more staff doing very little compared to previous system. It's like queuing in a pub to pull your own pint ! Security in departures friendly and efficient. Arrivals rude and slightly power crazed. Gate number not given soon enough, forced to stay in departure area without enough seats - had to sit on floor for an hour or spend more money in concession to find a seat. This appears to be a UK airport thing now , not just Newcastle but it's cynical and not a good customer experience. The car parking was fine , a bit too expensive but at least it's onsite and not gravel. Back again at the end of August wondering wether to bring some folding chairs.”

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(Long Stay) - Posted 2 weeks ago

“59 quid to park for a day what a rip off but like everything else at airport they have your pants down £7.50 a pint £12.50 a glass of wine food well overpriced”

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(Long Stay) - Posted 3 weeks ago

“Good parking facility but very expensive”

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(Long Stay) - Posted 3 weeks ago

“Fairly good for access tho price is too high.”

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(Long Stay) - Posted 1 month ago

“Newcastle Airport is an airport of two halves. The departure side is great and I have no complaints. Arrivals however is a different matter. There are only five e-gates, one of which is constantly out of order. There are always a number of passport control officials manning the desks but they frequently sit there unused until an airline rep decides they should divert some of the frequently vast queue towards them. The last time I went through there were three other aircraft that had landed recently. Not only were the queues absolutely ludicrous and disorganised chaos, there was nobody there to assist or control. In all honesty it’s a shambles!”

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(Premium Fast Track) - Posted 1 month ago

“I use the car park as it is convenient for me, but I think it is to expensive and the shuttle bus service is not frequent enough, more often than not we walk from the car to the terminal.”

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(Long Stay) - Posted 1 month ago

“Nice airport parking for our short trip to Belfast but it is very expensive. The £5 Drop off charge is also exhorbidant and must be a gold mine for the operators. Wish I could earn £5 for every 2 minutes work i undertake.”

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(Short Stay 2) - Posted 1 month ago

“We had difficulty in purchasing a ticket at the standard charge as it was on a Saturday when we booked. Also the system did not read our car registration correctly so had to visit the ticket office to resolve a £190 parking charge. All after a long flight and in the early morning not great.”

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(Long Stay) - Posted 1 month ago

“Would have been four stars but for the following reason. Paid for parking in advance. Nevertheless I had to go around twice before I found a space. How difficult would it be to reserve spaces if you pay upfront”

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(Long Stay) - Posted 1 month ago

“Well sign posted and clean car park. Just very expensive, cheaper to use a taxi. Unfortunatlely not very enviromental.”

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(Short Stay 1) - Posted 1 month ago

“No issues with the parking but nearly £20 a day is ridiculous.”

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(Long Stay) - Posted 2 months ago

“Expensive considering the state of the car whne we returned. Covered in dust as if it had been parked in a desert.”

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(Premium Meet And Greet) - Posted 2 months ago

“Security and passport check was very busy, massive queues and once through it was very stressful, massive queues everywhere for food, very little seating, seem to be an area not big enough for all the passengers waiting to board their planes, in comparison to other international airports this area needs to be bigger, it was claustrophobic.”

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(Long Stay) - Posted 2 months ago

“The physical direction signs to Premier Fast Track parking are unclear. I found myself in long stay and needed the operators help. At the end of the stay the exit machine failed to recognise my ticket and again I needed assistance But, the car park is conveniently located with wider than normal parking bays.”

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(Premium Fast Track) - Posted 2 months ago

“Over priced car park”

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(Long Stay) - Posted 2 months ago

“Used the premium meet and greet - as we have done several times previously - only this time to find they've 'upgraded' the system and you now use self-service points to drop off your keys - which part of meet and greet suggests self-service? Now expected to pay a premium for do it yourself.”

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(Premium Meet And Greet) - Posted 2 months ago

“Parking convenient but far too expensive. I only use it when I have no other choice. £5 drop off charge is actually scandalous as well”

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(Long Stay) - Posted 3 months ago

Newcastle Airport is rated 4.6 based on 25,106 reviews