Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,459 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“To expensive”

Helpful Report

(Long Stay) - Posted 1 month ago

“A mix of good and bad. Positives: Convenient parking (although pedestrian route signage could be better), quick check in and security. Negatives: The food from the Quaystone 'restaurant' was really poor and overpriced - the 'giant stottie' was a standard breadbun, little bigger than a fried egg.”

Helpful Report

(Short Stay 2) - Posted 2 months ago

“When we picked up the car after our holiday it said we owed £290. I had already paid online when I booked the holiday. I went into the office and spoke to a lovely man who sorted it out pretty quickly but it was still a real shock.”

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(Long Stay) - Posted 2 months ago

“Easy to use. A little expensive.”

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(Long Stay) - Posted 2 months ago

“Very expensive to either park or just drop off it’s actually cheaper for us to use a local taxi service now”

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(Short Stay 2) - Posted 2 months ago

“Great for access to the terminal but over £100 to park for 7 days is scandalous”

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(Short Stay 2) - Posted 2 months ago

“Over priced what more to say”

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(Long Stay) - Posted 2 months ago

“Too expensive”

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(Long Stay) - Posted 3 months ago

“I don’t know why they got some award as best airport. In the country. The meet and greet car park is very good. Fast track security hasn’t worked for weeks even though you still pay for it. The aspire lounges are ok (but I don’t know why they don’t take Amex payments)”

Helpful Report

(Premium Meet And Greet) - Posted 3 months ago

“This was the first time I had used the long stay car park at the airport and when we went to phone to as for the courtesy coach to pick us up. The first two shelters wren't working. We walked to the nnext car park and the phone there was working. We had the same driver bith going and on our return and I have to say he was great. Very friendly and helpful and his smiling face was very welcome when we retyrned home.”

Helpful Report

(Long Stay) - Posted 4 months ago

“Easy and straightforward to use, with good access and clear organisation. However, the parking is very expensive, and there are no really viable alternative options near the airport, so it doesn’t feel like much of a choice. Would be good to see pricing reviewed or better value offered.”

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(Short Stay 2) - Posted 4 months ago

“Easy booking and parking with informative choice. Really struggling with website and membership however as can never log in a second time without resetting password. Would also suggest a loyalty scheme with membership rewards”

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(Short Stay 2) - Posted 4 months ago

“Don't have much choice & it's very expensive!”

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(Long Stay) - Posted 4 months ago

“It would be better if there was more trolley bays as there was trolleys just left anywhere also I experienced problems again where it asked for £535 to exit car park although i had paid in advance and needed to press button for help”

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(Short Stay 2) - Posted 4 months ago

“Its easy to access and use. However changing the drop off rules has annoyed me as are the red double yellow lines. My loyalty as a local airport has been removed and i will focus on price only going forward.”

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(Short Stay 2) - Posted 4 months ago

“All the elecical parking road signs said the car park was closed yet was half full of parked cars”

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(Long Stay) - Posted 4 months ago

“I prepaid for car parking in short stay 1. On leaving the car park the barrier didn't lift and indicated that I needed to pay £330. I pressed the buzzer and must have caught the attendant in a bad mood. The barrier was eventually lifted but only after I could produce the booking reference. This is the second time this has happened. Always make sure you have the booking reference with you”

Helpful Report

(Short Stay 1) - Posted 4 months ago

“Access into and out of car park short stay 1 very good but car parking spaces very small and awkward to move into and out of.”

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(Short Stay 1) - Posted 5 months ago

“Arrived back early hours and machine at exit tried to charge £165 even though we had pre-booked. Swiftly rectified in the office but not what you need at that hour when you just want to get home. On the positive. The long stay is close to the terminal and can easily be walked to. It’s reasonably priced.”

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(Long Stay) - Posted 5 months ago

“On my return a range rover was parked so close to the dirvers door the i couldn't open it. I had to get in via the passenger door.. Not good and then manoeuvre our of my v tight space v carefully. My car is a mini.”

Helpful Report

(Premium Meet And Greet) - Posted 5 months ago

Newcastle Airport is rated 4.6 based on 26,459 reviews