Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 25,107 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“Bus service was poor never even seen the service, and when leaving barriers didn't work I had to get out from my car and go look for someone at 4am in the morning I was not impressed at all.”

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(Long Stay) - Posted 3 months ago

“Parking service is OK but expensive. Shuttle service is excellent. However I have hidden disabilities and require assistance and have submitted an official complaint via Hays Travel for the unsafe use of the ambulift and await a response.”

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(Long Stay) - Posted 3 months ago

“Parking itself was fine. However signage as you drive onto the airport complex to find the Meet and Greet parking area was very poor. Easy to fix though.”

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(Premium Meet And Greet) - Posted 3 months ago

“It’s too expensive!!”

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(Short Stay 2) - Posted 4 months ago

“Easy to use and book on the website, unfortunately no service disabled people and bus service never seems to be running? unlike other airports where the customers are the priority.”

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(Long Stay) - Posted 4 months ago

“To expensive and little bus service”

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(Long Stay) - Posted 4 months ago

“A good easy to use service but sadly over priced !! I use LBA frequently as well on average £20 cheaper park to travel offer 15/20%discount.”

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(Long Stay) - Posted 5 months ago

“Car park was further than it appeared to be in picture. On exit ticket didn’t lift barrier. Had to go to office to validate ticket.”

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(Short Stay 2) - Posted 5 months ago

“Location of parking is excellent however the prebooked prices are ridiculously expensive”

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(Short Stay 2) - Posted 5 months ago

“I have used the Premium Meet and Greet car park at Newcastle on 4 previous occasions and I have been very happy with the service. However, I left my almost new Jaguar with them for 3 weeks in January/February 2025 and I specifically asked the parking attendant to look after my car and to park it somewhere safe. When I returned from my holiday to collect my car, as I approached where it was parked I noticed that it was very close to a large Mercedes SUV. So close in fact that I could not open the drivers door wide enough to get into my car. I had to get into my vehicle via the front passenger door where there was slightly more room, clamber over the centre console and finally onto the drivers seat. Not the easiest manouvre for a 72 year old! Not a happy bunny!”

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(Premium Meet And Greet) - Posted 5 months ago

“Too expensive Minimal seating for customers who do not want to sit in bars”

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(Short Stay 2) - Posted 7 months ago

“The short term parking is excellent but at the same time it is extortionate!”

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(Short Stay 1) - Posted 7 months ago

“Very easy to use service , but far too over priced”

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(Premium Meet And Greet) - Posted 7 months ago

“Car park was good and close enough to departure area just the price could be a bit lower”

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(Short Stay 2) - Posted 7 months ago

“Parked car for 10 days.On exiting the car park on our return the barrier would not lift to allow us to exit.The machine demanded a ridiculous amount of money to exit.Contacted parking company on the machine who bypassed the payment and lifted the barrier for us.This has happened the last 3 times we have used this car park short stay 2.What is going on.Need to improve the ticket system so it works properly.We prepaid the parking online so it should have worked better. John Garbutt.”

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(Short Stay 2) - Posted 7 months ago

“Prices are crazy to park cheaper to get a taxi”

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(Premium Meet And Greet) - Posted 8 months ago

“The carpark is to far away lfrom the main airport”

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(Long Stay) - Posted 8 months ago

“Well it would be nice to give it 5 stars --but I can't--EVERY time I arrive home --it's s warm feeling --until you have to wait EVERY time for that ladder to come to the plane or the bus to arrive --for the short journey to the terminal--I keep thinking to myself -" DID THEY NOT KNOW WE WERE ARRIVING ?" Sorry but you need to know--well if you read the comments”

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(Premium Meet And Greet) - Posted 8 months ago

“Good service but a map to show where shuttle bus stops at Airport to pick you would have been good. It was cold and windy when we got off, didn’t know where shuttle bus stops, no time table was sent and we started walking with luggage & kids. A generic map and time table of shuttle bus must be sent to email so we know where to go. Thank you”

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(Long Stay) - Posted 9 months ago

“Short stay car park was very convenient. Second time in a row that I have used Newcastle Airport Car Park and it has not recognised my number plate on exit. Small thing but annoying to have to speak to someone at 02:30 in the morning.”

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(Short Stay 1) - Posted 9 months ago

Newcastle Airport is rated 4.6 based on 25,107 reviews