Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,646 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

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4.6

Based on 25,646 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Security and passport check was very busy, massive queues and once through it was very stressful, massive queues everywhere for food, very little seating, seem to be an area not big enough for all the passengers waiting to board their planes, in comparison to other international airports this area needs to be bigger, it was claustrophobic.”

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(Long Stay) - Posted 5 months ago

“The physical direction signs to Premier Fast Track parking are unclear. I found myself in long stay and needed the operators help. At the end of the stay the exit machine failed to recognise my ticket and again I needed assistance But, the car park is conveniently located with wider than normal parking bays.”

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(Premium Fast Track) - Posted 5 months ago

“Over priced car park”

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(Long Stay) - Posted 5 months ago

“Used the premium meet and greet - as we have done several times previously - only this time to find they've 'upgraded' the system and you now use self-service points to drop off your keys - which part of meet and greet suggests self-service? Now expected to pay a premium for do it yourself.”

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(Premium Meet And Greet) - Posted 6 months ago

“Parking convenient but far too expensive. I only use it when I have no other choice. £5 drop off charge is actually scandalous as well”

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(Long Stay) - Posted 6 months ago

“Bus service was poor never even seen the service, and when leaving barriers didn't work I had to get out from my car and go look for someone at 4am in the morning I was not impressed at all.”

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(Long Stay) - Posted 6 months ago

“Parking service is OK but expensive. Shuttle service is excellent. However I have hidden disabilities and require assistance and have submitted an official complaint via Hays Travel for the unsafe use of the ambulift and await a response.”

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(Long Stay) - Posted 6 months ago

“Parking itself was fine. However signage as you drive onto the airport complex to find the Meet and Greet parking area was very poor. Easy to fix though.”

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(Premium Meet And Greet) - Posted 6 months ago

“It’s too expensive!!”

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(Short Stay 2) - Posted 7 months ago

“Easy to use and book on the website, unfortunately no service disabled people and bus service never seems to be running? unlike other airports where the customers are the priority.”

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(Long Stay) - Posted 7 months ago

“To expensive and little bus service”

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(Long Stay) - Posted 7 months ago

“A good easy to use service but sadly over priced !! I use LBA frequently as well on average £20 cheaper park to travel offer 15/20%discount.”

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(Long Stay) - Posted 8 months ago

“Car park was further than it appeared to be in picture. On exit ticket didn’t lift barrier. Had to go to office to validate ticket.”

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(Short Stay 2) - Posted 8 months ago

“Location of parking is excellent however the prebooked prices are ridiculously expensive”

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(Short Stay 2) - Posted 8 months ago

“I have used the Premium Meet and Greet car park at Newcastle on 4 previous occasions and I have been very happy with the service. However, I left my almost new Jaguar with them for 3 weeks in January/February 2025 and I specifically asked the parking attendant to look after my car and to park it somewhere safe. When I returned from my holiday to collect my car, as I approached where it was parked I noticed that it was very close to a large Mercedes SUV. So close in fact that I could not open the drivers door wide enough to get into my car. I had to get into my vehicle via the front passenger door where there was slightly more room, clamber over the centre console and finally onto the drivers seat. Not the easiest manouvre for a 72 year old! Not a happy bunny!”

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(Premium Meet And Greet) - Posted 8 months ago

“Too expensive Minimal seating for customers who do not want to sit in bars”

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(Short Stay 2) - Posted 10 months ago

“The short term parking is excellent but at the same time it is extortionate!”

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(Short Stay 1) - Posted 10 months ago

“Very easy to use service , but far too over priced”

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(Premium Meet And Greet) - Posted 10 months ago

“Car park was good and close enough to departure area just the price could be a bit lower”

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(Short Stay 2) - Posted 11 months ago

“Parked car for 10 days.On exiting the car park on our return the barrier would not lift to allow us to exit.The machine demanded a ridiculous amount of money to exit.Contacted parking company on the machine who bypassed the payment and lifted the barrier for us.This has happened the last 3 times we have used this car park short stay 2.What is going on.Need to improve the ticket system so it works properly.We prepaid the parking online so it should have worked better. John Garbutt.”

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(Short Stay 2) - Posted 11 months ago

Newcastle Airport is rated 4.6 based on 25,646 reviews