Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,458 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I FELT OUTRAGED WHEN FINED £100 FOR A 10 SECOND STOP TO PICK UP MY WIFE WHO WAS TOO UNWELL TO WALK DOWN TO THE CAR IN THE LONG STAY CAR PARK. THIS HAPPENED JUST BEYOND THE BARRIER EXIT FROM THE LONG STAY CAR PARK. I KNOW WE SHOULD HAVE WAITED FOR THE BUS TO TAKE US TO THE CAR BUT MY WIFE WAS VERY POORLY AND NEEDED TO GET HOME QUICKLY. IT IS A DISGRACE THAT THER IS NO PICK UP ZONE DESIGNATED FOR SUCH PROBLEMS.”

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Posted 10 years ago

“A Newcastle Airport email persuaded me to "upgrade" my one week parking booking from the long term car park to the short term car park. I foolishly complied. The short term car park is, as the name implies, designed for travellers with cabin bags. As a result, I had difficulty in finding a trolley for cases and bags. I eventually found one, but to no avail, as the signposted paths to the terminal were behind rows of cars, inaccessible to a trolley pusher. The signposted paths were, of course, targeted at short term parkers with light bags. So the cases had to be unloaded from the trolley then carefully threaded between the parked cars. They were then lugged to the terminal along the marked route without the aid of trolley or bus. This involved two journeys. The experience was that, compared with the long term park, the short term car park was more frustrating, involved a great deal more walking and carrying with heavy bags, and probably took longer. And cost more! I paid a premium price for an inferior service. And now they've asked me to write a review.”

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Posted 10 years ago

“This is a ridiculous service. There aren't any paths and we had kids with us. All the car parks we closed and only a few spots open. When you do eventfully find a spot after driving miles away from the airport, you then have to get a bus, this would be fine if the bus didn't stop at each 10 metre bus stop! Which we were already running late after spending 45 mins looking for a spot. There's no orginastion, no one tells you where to go. I would rather walk home on my knees than use this again.”

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Posted 10 years ago

“The service I bought was sold/advertised as 'meet and greet', and gives the impression of a personalised service where a person from the car parking facility will take your car, park it up and allow you with your onward travel. What you actually get is the opportunity to park yourself in a vert tight and busy car park, make your own way with bags to an office, and to all intents and purpose, hand in your keys and receive a receipt. Certainly no 'meet', or 'greet'. All you will receive is a space in the parking area closest to the terminal.... Staff perfectly pleasant, but would consider the 'product' advertised not to be in keeping with the service and experience received.....”

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Posted 10 years ago

“I used the meet and greet service from 17th May - 31st May 2016 only to find my car wasn't waiting for me when I got back. After hunting for the keys they were eventually found pinned to a notice board. I was then given the keys and had to go find my own car. On finding my car I discovered that it had been destroyed all down one side. I went back to the hut and was told Oh yes there is a letter here for you. In the letter there was an apology and an admission that one of there operators had damaged the car when picking it up. The car has 360 degree cameras and bleeps like mad if you get close to anything. I think it is more likely it has been hit all down the side by another car. So far no refund has been offered. VERY POOR SERVICE won't be using them again in a hurry!!!!!!!”

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Posted 10 years ago

“Rubbish service I rang up 2 months before I was due to fly to explain my car had broke down and was told I couldn't have a refund. I would have been happy to pay an admin fee but was told my booking was non flexible and I couldn't change it. I was then asked if I still wanted to cancel but I refused because the space would have been sold again and made them twice the amount will not be using again”

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Posted 10 years ago

“One of the exit machines did not work. Staff clearly knew about this since i was simply told "to go to the other one",withoiut further ado or explanation. My car is foreign registered.The machine wanted to charge me a massive amount so I went out and stepped into the office.Was told that indeed the automated system does not handle foreign (called "private" for some mysterious reason)license plates.Sure,the card was adapted so that i could get out but the whole process was handled with the charm of a German Panzer Brigade”

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Posted 10 years ago

“for the third year running I have had issues when exiting the car park and getting the car park ticket validated due to call centre booking and entering enter and exit times incorrectly with incorrect dates and flight numbers despite these being read back correctly on the telephone. Was ordered to pay a £72 exit fee which I didn't have due to just returning from a 2 week holiday. each occasion complaints have been raised but never responded to. Very reluctant to use the airport car parking facilities in the future.”

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Posted 10 years ago

“very very expensive £40 for 2 nights”

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Posted 10 years ago

“Could not exit car park your system did not recognize my ticket got soaking wet trying to sort it out and held up traffic behind me. Flying from Newcastle shortly think I will get taxi.”

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Posted 10 years ago

“I booked 8 days in the long stay. On arrival, I first entered the "15 minutes free" medium stay, to drop off my partner and cases. I then proceeded to the long stay. I did this so that we could walk to the terminal without waiting for a bus, and loading / unloading cases onto the bus. Problem on return!!! Couldn't get out. Fortunately your gatekeeper was able to sort it. Apparently your computer decided I'd entered the wrong car park on arrival and wanted another £80. Next time I'll cover my number plate during the medium stay phase of the operation.”

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Posted 10 years ago

“Parking no problem. We landed around 8pm on a freezing Saturday night but there was no bus around so I decided to walk to car with my wife and teenage daughter. Whilst walking with suitcases the bus pulled up at a stop directly next to us to let somebody off. When I asked the driver if we could get on he asked abruptly where our car was parked and I told him "H". The bus was less than half full. He replied "it's only over there mate" (actually about 300m) and drove off, we saw him stop at the next location (right next to our car !) as we walked for another 5 minutes carrying all our luggage. Cheers mate !”

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Posted 10 years ago

“Booked gold valet - wasn't done, no apology when picking car up. Was 2 hours late to pick up client as I had to get car valeted elsewhere. 4 phone calls offering me partial refund, absolute disgrace for what should be a premium service!”

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Posted 10 years ago

“Very poor again exiting the parking area two of the exit gates were closed off and no one was outside to help the drivers.This happened again to us last month I sent in a review but no one has replied to my complaint so it seems as though they are not interested in customer service or feed back just take the money and forget about the customer. We are using the parking again on the 11th and if things don't improve it will be our last time for this type of parking, after bad service the last twice i should of had a reply back from customer services and a refund. MAYBE THEY WILL HAVE THE DECENCY TO CONTACT ME ?. M Mcatominey”

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Posted 10 years ago

“Even though we had paid for meet and greet we could the office unmanned on our return although our flight detail was on booking and flight was on schedule. This meant we were waiting outside in the cold until attendant turned up. This totally defeats the object of paying extra money for meet and greet facility”

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Posted 10 years ago

“Every time I use the medium term car park I end up waiting for 10 minutes as it does does recognise my booking when exiting... Hugely frustrating”

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Posted 10 years ago

“Arrived at the car park and found that lots of the parking areas were closed and the nearest we could park to the airport was bus stop 4 block H. On our return on the 6th of December we found lots of cars queuing up at the exit to leave when we eventually got to the barrier and inserted our ticket the machine read system failure and we weren't able to exit, my wife had to get out of the car and seek help, a young man came and said all the barriers had failed he would not let us out until he had seen our paper work I had to delve into my hand luggage and find the relevant paper work by this time some 20-30 cars had joined the queue, not a very pleasant situation after a long flight. We are due to park there in January so we do hope that things improve by then.”

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Posted 10 years ago

“We arrived to catch a 6.30 am flight. The car parks nearest to the terminal were not open, and access to the others were poorly signed . Having parked, we had to phone twice for the courtesy coach and as a consequence, we were late to check in. On return, there was also a delay before the bus arrived.”

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Posted 10 years ago

“I payed for meet and greet a service I hoped to get but there was no one to meet and greet me I had to get out of my car and proceed to the parking office to book my car in if you are going to have a meet and greet service it would be nice to be met and greeted by a member of staff”

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Posted 10 years ago

“The service was terrible. I arrived back in the early hours with my 92 year old mother, it was windy and wet. Nobody was there to meet us, in fact nobody came for more than fifteen minutes. Appalling treatment. Dr W S Howard”

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Posted 10 years ago

Newcastle Airport is rated 4.6 based on 26,458 reviews