Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

“One of the exit machines did not work. Staff clearly knew about this since i was simply told "to go to the other one",withoiut further ado or explanation. My car is foreign registered.The machine wanted to charge me a massive amount so I went out and stepped into the office.Was told that indeed the automated system does not handle foreign (called "private" for some mysterious reason)license plates.Sure,the card was adapted so that i could get out but the whole process was handled with the charm of a German Panzer Brigade”

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Posted 9 years ago

“for the third year running I have had issues when exiting the car park and getting the car park ticket validated due to call centre booking and entering enter and exit times incorrectly with incorrect dates and flight numbers despite these being read back correctly on the telephone. Was ordered to pay a £72 exit fee which I didn't have due to just returning from a 2 week holiday. each occasion complaints have been raised but never responded to. Very reluctant to use the airport car parking facilities in the future.”

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Posted 9 years ago

“very very expensive £40 for 2 nights”

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Posted 9 years ago

“Could not exit car park your system did not recognize my ticket got soaking wet trying to sort it out and held up traffic behind me. Flying from Newcastle shortly think I will get taxi.”

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Posted 9 years ago

“I booked 8 days in the long stay. On arrival, I first entered the "15 minutes free" medium stay, to drop off my partner and cases. I then proceeded to the long stay. I did this so that we could walk to the terminal without waiting for a bus, and loading / unloading cases onto the bus. Problem on return!!! Couldn't get out. Fortunately your gatekeeper was able to sort it. Apparently your computer decided I'd entered the wrong car park on arrival and wanted another £80. Next time I'll cover my number plate during the medium stay phase of the operation.”

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Posted 10 years ago

“Parking no problem. We landed around 8pm on a freezing Saturday night but there was no bus around so I decided to walk to car with my wife and teenage daughter. Whilst walking with suitcases the bus pulled up at a stop directly next to us to let somebody off. When I asked the driver if we could get on he asked abruptly where our car was parked and I told him "H". The bus was less than half full. He replied "it's only over there mate" (actually about 300m) and drove off, we saw him stop at the next location (right next to our car !) as we walked for another 5 minutes carrying all our luggage. Cheers mate !”

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Posted 10 years ago

“Booked gold valet - wasn't done, no apology when picking car up. Was 2 hours late to pick up client as I had to get car valeted elsewhere. 4 phone calls offering me partial refund, absolute disgrace for what should be a premium service!”

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Posted 10 years ago

“Very poor again exiting the parking area two of the exit gates were closed off and no one was outside to help the drivers.This happened again to us last month I sent in a review but no one has replied to my complaint so it seems as though they are not interested in customer service or feed back just take the money and forget about the customer. We are using the parking again on the 11th and if things don't improve it will be our last time for this type of parking, after bad service the last twice i should of had a reply back from customer services and a refund. MAYBE THEY WILL HAVE THE DECENCY TO CONTACT ME ?. M Mcatominey”

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Posted 10 years ago

“Even though we had paid for meet and greet we could the office unmanned on our return although our flight detail was on booking and flight was on schedule. This meant we were waiting outside in the cold until attendant turned up. This totally defeats the object of paying extra money for meet and greet facility”

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Posted 10 years ago

“Every time I use the medium term car park I end up waiting for 10 minutes as it does does recognise my booking when exiting... Hugely frustrating”

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Posted 10 years ago

“Arrived at the car park and found that lots of the parking areas were closed and the nearest we could park to the airport was bus stop 4 block H. On our return on the 6th of December we found lots of cars queuing up at the exit to leave when we eventually got to the barrier and inserted our ticket the machine read system failure and we weren't able to exit, my wife had to get out of the car and seek help, a young man came and said all the barriers had failed he would not let us out until he had seen our paper work I had to delve into my hand luggage and find the relevant paper work by this time some 20-30 cars had joined the queue, not a very pleasant situation after a long flight. We are due to park there in January so we do hope that things improve by then.”

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Posted 10 years ago

“We arrived to catch a 6.30 am flight. The car parks nearest to the terminal were not open, and access to the others were poorly signed . Having parked, we had to phone twice for the courtesy coach and as a consequence, we were late to check in. On return, there was also a delay before the bus arrived.”

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Posted 10 years ago

“I payed for meet and greet a service I hoped to get but there was no one to meet and greet me I had to get out of my car and proceed to the parking office to book my car in if you are going to have a meet and greet service it would be nice to be met and greeted by a member of staff”

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Posted 10 years ago

“The service was terrible. I arrived back in the early hours with my 92 year old mother, it was windy and wet. Nobody was there to meet us, in fact nobody came for more than fifteen minutes. Appalling treatment. Dr W S Howard”

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Posted 10 years ago

“I payed for meet and greet a service I hoped to get but there was no one to meet and greet me I had to get out of my car and proceed to the parking office to book my car in if you are going to have a meet and greet service it would be nice to be met and greeted by a member of staff”

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Posted 10 years ago

“I use the meet and greet parking on a weekly basis and have always have an efficient service. This week I collected my car from the meet and greet car park having left my car for five days. It was around 10.0pm and clearly dark. The lighting in the car park isn't great and as such I didn't see the new dent in my car which has happened whilst the car was with the parking service. In daylight the following morning I spotted the dent in my drivers side door. I have contacted the parking team to look into the incident and whilst they have said that they will take a look at recent CCTV, they didn't sound confident of resolving my issue. I admit that I didn't spot the damage when I collected the car, however it was dark, my car is black and the lighting isn't great. I would have needed a torch and plenty of time to have spotted the dent at the time of collection. I hope that as a regular (weekly) customer that the team will be accommodating and accept that this damage was done whilst my car was in the car park. The team have now response and said that they are unable to support my claim as I had left the facility before reporting the issue. Given that the car park is not well lit it is difficult to spot any dents or knocks. I cant see how a driver can realistically spot issues without either a torch or improved lighting. I don't feel that I will use this service any longer as clearly vehicles are not looked after whilst in the car of the parking team. many thanks David Morton david.morton101@yahoo.com”

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Posted 10 years ago

“Poor signs to get in meet and greet carparts. Then paid bronze car wash and my car was cleaner before it went in”

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Posted 10 years ago

“The barrier exit system was not functioning properly and we had difficulty exiting the car park. This was exacerbated by the on site staff who did not seem to have sufficient common sense to resolve the situation in a timely fashion and did not follow the protocol set out in the parking instructions. In particular they did not answer the call button at the barrier exit which we pressed when the barrier failed to open. Instead we had to get out of the car and go to the office, joining a long queue to get them to manually validate our ticket for exit. Since our car was parked and blocking the exit (and blocked in by other cars behind) nobody could go anywhere until our ticket was processed. If the staff had answered the call button and taken our reference/details as per the instructions it would have been a much faster resolution but they seemed overwhelmed by the issues they were having and unable to go about resolving them in a logical way. An unnecessarily stressful end to our holiday.”

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Posted 10 years ago

“Parking was very convenient but customer service was Awaulihg. When we went to leave and give our ref for pre paid parking very rude lady took our details”

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Posted 10 years ago

“On entering the car park we found nearly all car parks were full & struggled to find a space no one was there to direct us?? Once parked my self my wife & 2 children then made our way to the Bus stop were the bus drove straight passed us, open mouthed I we walked to the terminal with our luggage. On our return journey again walked to the car with our luggage & when I tried to get out by putting my pre-paid ticket into the machine I was asked for £85. I was told to goto the office where I had to produce evidence of my purchase which I had on my mobile & was then told its happened to every pre-paid customer that day. If I'm to use the airport parking again I doubt it'll be Newcastle Airports, badly run just like all the eatery places in the airport.”

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Posted 10 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport Reviews