Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

“I payed for meet and greet a service I hoped to get but there was no one to meet and greet me I had to get out of my car and proceed to the parking office to book my car in if you are going to have a meet and greet service it would be nice to be met and greeted by a member of staff”

Helpful Report

Posted 9 years ago

“I use the meet and greet parking on a weekly basis and have always have an efficient service. This week I collected my car from the meet and greet car park having left my car for five days. It was around 10.0pm and clearly dark. The lighting in the car park isn't great and as such I didn't see the new dent in my car which has happened whilst the car was with the parking service. In daylight the following morning I spotted the dent in my drivers side door. I have contacted the parking team to look into the incident and whilst they have said that they will take a look at recent CCTV, they didn't sound confident of resolving my issue. I admit that I didn't spot the damage when I collected the car, however it was dark, my car is black and the lighting isn't great. I would have needed a torch and plenty of time to have spotted the dent at the time of collection. I hope that as a regular (weekly) customer that the team will be accommodating and accept that this damage was done whilst my car was in the car park. The team have now response and said that they are unable to support my claim as I had left the facility before reporting the issue. Given that the car park is not well lit it is difficult to spot any dents or knocks. I cant see how a driver can realistically spot issues without either a torch or improved lighting. I don't feel that I will use this service any longer as clearly vehicles are not looked after whilst in the car of the parking team. many thanks David Morton david.morton101@yahoo.com”

Helpful Report

Posted 9 years ago

“Poor signs to get in meet and greet carparts. Then paid bronze car wash and my car was cleaner before it went in”

Helpful Report

Posted 9 years ago

“The barrier exit system was not functioning properly and we had difficulty exiting the car park. This was exacerbated by the on site staff who did not seem to have sufficient common sense to resolve the situation in a timely fashion and did not follow the protocol set out in the parking instructions. In particular they did not answer the call button at the barrier exit which we pressed when the barrier failed to open. Instead we had to get out of the car and go to the office, joining a long queue to get them to manually validate our ticket for exit. Since our car was parked and blocking the exit (and blocked in by other cars behind) nobody could go anywhere until our ticket was processed. If the staff had answered the call button and taken our reference/details as per the instructions it would have been a much faster resolution but they seemed overwhelmed by the issues they were having and unable to go about resolving them in a logical way. An unnecessarily stressful end to our holiday.”

Helpful Report

Posted 9 years ago

“Parking was very convenient but customer service was Awaulihg. When we went to leave and give our ref for pre paid parking very rude lady took our details”

Helpful Report

Posted 9 years ago

“On entering the car park we found nearly all car parks were full & struggled to find a space no one was there to direct us?? Once parked my self my wife & 2 children then made our way to the Bus stop were the bus drove straight passed us, open mouthed I we walked to the terminal with our luggage. On our return journey again walked to the car with our luggage & when I tried to get out by putting my pre-paid ticket into the machine I was asked for £85. I was told to goto the office where I had to produce evidence of my purchase which I had on my mobile & was then told its happened to every pre-paid customer that day. If I'm to use the airport parking again I doubt it'll be Newcastle Airports, badly run just like all the eatery places in the airport.”

Helpful Report

Posted 9 years ago

“Rubbish. We waited for a bus for 20 mins then decided to just walk in the cold, there and back. Guy at reception wasn't polite ether. 1 star max”

Helpful Report

Posted 9 years ago

“Could not get through barrier ticket wouldn't work .had to reverse through traffic retrieve booking documents and go to office. So instead of driving straight out 15 minutes later when departing airport ,not for the first time this has occurred . I normally use the carpark 4 or 5 times a year and the barrier problem is happening more and more”

Helpful Report

Posted 9 years ago

“The parking facility is sold as a slick hassle free operation. It is not, on departure, well within the time. The auto barrier didn't raise, asking for £55. Cars stacked up behind us. Had to reverse and report the the unhelpful reception. Their excuse was that the reader wasn't linking to the computer. Yet other cars behind us had no issues after us. No apology from the reception attendant, the delay of over 15 minutes, hardly what I paid for and what you advertise. Poor poor service. Will not be using this service again, definitely won't recommend this airport service.”

Helpful Report

Posted 9 years ago

“Absolute rubbish doesn't recognise the number plate so you have to cause a backlog at the barrier and go into the booth and queue.”

Helpful Report

Posted 9 years ago

“On returning to the airport car park we could not exit through the the barrier, and had to queue to have our ticket validated by the car park attendant, along with a lot of other tired and weary travellers. Not the experience that you wanted after a day's travel!”

Helpful Report

Posted 9 years ago

“Dropped my car using the Meet and Greet parking option. It is a very rare Classic import with only 21examples in the U.K. I optimistically thought it would be safer from damage, at the very least, and I secretly looked forward with baited anticipation to the cheery reception my arrival would solicit from the North East's answer to Singapore Airlines level of personal service. Left it with a lovely, flawless dashboard. Sadly upon my return I discovered the dashboard had been "attacked" with some form of heavy (metal?) box shaped structure. Deep cuts in a rectangular shape and the gouging was extensive. As to be expected the "happy go lucky" employee (an outstanding cross between Basil Fawlty and Victor Meldrew) tried to fob me off with a string of priceless reasons why it could not possibly have occurred under their stewardship. "We do not touch the dashboard of cars we park!" was one of the finer examples. Only a few stern words finally focused his attention on the fact that my dashboard now looked as if it was the principle back drop in a very low budget slasher movie. Filled in a claim form whilst Lucky Jim told me that the Management would leave no stone unturned to get to the bottom of this matter. Newcastle's answer to Ronnie and Reggie by the way he hinted no employee would be off limits to the forthcoming extensive video investigation. Should only take a couple of weeks, he said. I look forward to the response with eager anticipation and a overwhelming sense that the Canny Lads will dream up a 5 Star original answer... "It was not us" seems a sure fire bet. My car, which was an appreciating asset, has now got a major issue with the interior which is total irreplaceable (one year only model-limited numbers manufactured etc.). Frankly if you are heavily into Stock Car racing and like to take your car into the thick of the action, this is the place for you. Otherwise park your car in the compound yourself and avoid the extra cost of being ignored, lied to and generally treated with exemplary Cold War Soviet style, levels of service. Underwhelmed Balloch Scotland”

Helpful Report

Posted 9 years ago

“I purchased my parking online and all went well until our return to the UK. On leaving the car park the camera did not register our car reg and would not lift the barrier to let us out. We received abuse from a line of people waiting to leave but were told by the parking office to leave the car and go into the office as we had not paid and would have to pay £89 in the office. I refused to pay and told the office I had paid on line and had even been contacted for an upgrade. After another 10 or so minutes the officer said ah yes you have paid and gave me another ticket as my had been swallowed by the machine. I ran the gauntlet of abuse from other users as I went back to my car. A great holiday ruined next time it's a taxi for me and the family well done airport parking!!!!!”

Helpful Report

Posted 9 years ago

“After returning from a delayed flight of 7hrs from Larnaca airport on 27th September.at 5.30 in the morning, I called to collect my vehicle from the long stay carpark.my wife had called into the office at the gate to sort paperwork out. She returned to the car which I was in a queue of around 30 cars. There was nothing moving a woman was stuck with her car. She had to get out of the car put her hazard warning lights on and went to the office to try and get someone.This lane was now completely blocked and nothing could move. The outside lane was also struggling as people had trouble getting cards into the machine which I sympathize with as it has happened to me in the past. There is nothing on the cards to say which way they have to go into the slot and what way round which confuses people, more so when it does not work sometimes even when put in the correct way. After waiting for 15minutes a guy came out on the outside barrier and started to put the cards in the machine for drivers, which began to clear the congestion. I waited in the inside lane for a further 5 mins waiting for it to clear.As I was waiting two people were outside the office in a very heated discussion over the cards. As the lane was clearing on the outside I moved over into it and started to approach the barrier when I received a mouthful of verbal abuse from a guy in the car in the inside lane which was very threatening and could of led to an altercation. I eventually got clear after around 20 mins and found this a very negative experience more so after a 7 hour flight delay.I would normally accept this as a one off but after using this car park for several years this has been an experience have witnessed before especially with the cards. In future I will be looking at alternative means due to the experience I have had. Regards: John”

Helpful Report

Posted 9 years ago

“I have given very poor as the instruction to follow directions to the greet and meet car park, would be fine if you had any clear directions at the first roundabout, or further on, or clear instructions when you finally find the meet and greet car park and are faced with the barrier and have already paid online.”

Helpful Report

Posted 9 years ago

“The reason for this poor review is that there was about 30 of us all with cases, crammed onto one bus when an empty bus was parked at a bus stop just along the park, he could have easily driven across to where we were all at and picked some of the passengers and luggage up - some people had small children with them and trying to hold onto heavy cases and a child wasn't easy - all the luggage racks were full so passengers had to keep their luggage in the aisle with them and cases were falling over. A bad experience for a lot of people in my opinion. Helen Reed, Bishop Auckland.”

Helpful Report

Posted 9 years ago

“The confirmation email was sent to incorrect email address then when we got back home to newcastle airport at 12.30am when we tried to leave the carpark we were going to be charged £85 even though we booked. The advisor had taken incorrect reg no as well!!!! Thanks to the man in the office for sorting out but poor original customer service”

Helpful Report

Posted 9 years ago

“Firstly I will say parking the car to depart went very smoothly, no complaint there. Picking the car up and getting off site was like a pantomime and took us nearly an hour. We had to ring three times from the airport bus stop to find out where the pick up bus was. We drove to the exit barrier to find a huge traffic jam. An elderly and disabled man's ticket had jammed in the exit barrier and a car at the other barrier couldnt get out and had to go into the office to sort their problem. The disabled man had to limp to the help desk only to be told by the man there, as he was alone behind the desk he wasn't allowed to come out and help. The poor man then tried again, by then with the help of other drivers stuck in the tailback. Eventually help turned up and we were able to leave. We had travelled all the way from Spain without a problem until we tried to leave the car park! Surely in this day and age there must be a better way?”

Helpful Report

Posted 9 years ago

“Absolutely terrible and customer service also Terrible wouldn't advise anyone to use this service and I certainly will not ever again !!!!!”

Helpful Report

Posted 9 years ago

“The drop off and collection was hassle free - the experience was tainted by the fact that all 4 dust caps (specials bought for me by my son) had been stolen while in your care in a "secure" car park - I won't be using you again and I tell all my friends and family not to use you either - very, very disappointed. The reply from your Customer Services about cctv being inconclusive is a load of twaddle - unless your cctv is of the highest quality and has been reviewed by a third party and has not been tampered with then it is innadmissable as evidence - sorry but just not good enough.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport Reviews