Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,847 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I'm sorry to say that we drove around for 20-25 minutes looking for a space. Some zones said there were spaces but there were none and I saw your land rover driver changing the signs. It was annoying and frustrating to find a space and you need to improve the experience. People we saw in the Departures said the same. Sorry, not good enough”

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Posted 8 years ago

“Ticket didnt work on my exit! Had to reverse my car park up and go to the office in the rain!!”

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Posted 8 years ago

“It would have been easier to escape from Colditz than exit the car park at Newcastle Airport. When I inserted my (paid in advance) exit ticket, the barrier would not raise and the digital message on the machine said: "insert your credit card to pay . . . £328.75." ???????????? Following a garbled conversation with someone on the intercom, I was eventually released.???? Well done everybody at Newcastle International Airport, reaching heights of customer service others can only dream of.”

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Posted 8 years ago

“Upgraded to meet and greet as returning late at night and car not there on return. Despite giving flight number and eta it had been put down for return some 14 hours later. Staff did get car but had to wait 20 mins which makes a mockery of meet and greet. Neither member of staff apologised and gave the impression that this happens on a regular basis. Customer care skills non existent and service I paid for was not provided. A waste of money compounded by staff who gave the impression of not caring.”

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Posted 8 years ago

“The few times we have used this service all but one time the barrier does not lift and have to go to office to get card validated. This causes disruption for us and other users as a back log of cars are unable to exit. This seems to happen with a lot of users.”

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Posted 8 years ago

“Waited behind a number of cars to exit as quiet a few had trouble getting through the barrier, then when it came to my turn my exit card would not work along side a man in the next lane having the same trouble. I had to leave the car and seek assistance which was of little help. Eventually an attendant came and opened the barrier with his card, by this time there was a large number of vehicles behind me.”

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Posted 8 years ago

“My new (3,000 miles old) car was damaged in the Meet and Greet parking. After complaining the next day I was told I would get a copy of the CCTV within 14 days - the damage was severe enough that the driver that did it (who will have been employed by the parking firm) will have known about it. Still no contact or info received. I'll never use them again, very poor service.”

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Posted 8 years ago

“I could of got it a lot cheaper if I had just turned up instead of pre booking next time I will just turn up this wants putting on social media sites”

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Posted 8 years ago

“Simply too expensive. Parked for just over 24 hours at a cost of £39. Ironically it cost more than the flight. Disproportionate compared to the cost of a week.”

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Posted 8 years ago

“Apart from the fact that it took an age to find a parking space, when we returned at 11pm on 19/6 we found the back window of my wife's car had been smashed. On contacting security we were unhelpfully advised that you park at your own risk - no suggestion of assistance or advice at all.”

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Posted 8 years ago

“Unfortunately I booked the airport in the UK instead of Newcastle NSW Australia! If there was any way the amount of 49 Pounds ( $75) could be refunded I would be extremely happy”

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Posted 8 years ago

“Upon arival the barrier would not open it took 25 minutes or more before we where eventualy able to enter the barrier, another gentleman infront was also having the same problem whome had little time before his flight departure, as we had checked in online for our flight we left ourselfs with a shorter time limit to arive to the airport but with difficulties enteraining once been able to get in and parked we then had to rush around wich anyone traveling could really do without”

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Posted 8 years ago

“We left the car without a problem, but on our return (on time at 00.55 on 19/06/17) there was no car, no car keys & no record of the car being scheduled for collection. After a long and stressful journey including nightmare check-in and security screenings in Burgas the last thing we needed was hanging around for an hour to an hour and a half whilst our car was located. Your staff were most apologetic, but we were still extremely disappointed with the situation. Having used your meet & great services several times before without issue, we realize that this kind of problem is extremely rare and we still intend to use your services in the future. However this incident did reduce the overall enjoyment of our holiday and we do feel that as a gesture of good will from yourselves a voucher for our next parking would be appropriate recompense. Yours sincerely Stephanie Smith”

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Posted 8 years ago

“As a regular flier (30+ flights a year) this has to be the worst airport in relation to how they treat the passenger. Parking - very expensive if being collected or taken to the airport and for long stays the cost of parking sometimes encourages me to drive Manchester airport to take advantage of the wider range of flight options. Airside facilities - terrible hardly any power sockets - those that do exist are special 3 round pin type aimed at preventing their customer from using them. Added to this unless you pay for a meal passenger waiting area is in a dark zone of the airport surrounded by shop fronts or internal walls with no natural light and insufficient seats which are not comfortable for long waits or to use with a notebook. This airport should start to view the passenger as a customer rather than a cash cow ripe for milking and herding”

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Posted 8 years ago

“The company who operate your parking security/rules are purely operating in the interest of generating cash for themselves. You need better selection criteria when appointing your supply chain. Leeds Bradford for me next time, much less aggressive and user friendly.”

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Posted 8 years ago

“when I came back from my holiday my battery was flat and nobody was bothered I drive a brand new car and have had no problems with the battery since I got home so it is obvious they left something on I had to take the car to the main dealer to get it all reset because it was totally dead it is a 30000 pound car and they couldn't look after it when I got back I had to mess about with battery packs to get it started when I got home I sent a letter of complaint and nobody has had the decentse to reply I park my car at the meet and greet 4 times a year for the last 10 years never again will I use the airport”

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Posted 8 years ago

“A poor visit. The barrier would not open to let me exit the car park. The attendant told me this was due to the car having a private plate. Other airport car-parks have the technology to read private plates so why not Newcastle. Also, when I called the attendant to open the barrier he told me I must bring my booking papers to the office. This was not acceptable as in order to open the car door I needed to reverse away from the ticket machine and with other cars behind me this is not easy. Also it was raining heavily. Why could he not have simply asked for my booking reference number and opened the barrier for me which is normal practice in most car-parks. Also I believe there is no foot pump or battery charger available so in the case of a flat tyre or battery it is necessary to call a breakdown service. Such basic facilities should be provided.”

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Posted 8 years ago

“Recently parked using the on site short stay car park. Returned home to find our rear passenger door had been damaged by another car whilst we were away. Contacted the airport and was told someone would review the cctv and get back to me the following day. It's now been a week and a half and I've heard nothing! Very poor service”

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Posted 8 years ago

“Long stay car park. Bus never available, too far away, pathway to pull cases unsatisfactory”

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Posted 8 years ago

“Cannot book parking on same day of departure online. Pathetic”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 25,847 reviews