Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,912 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 24,912 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We left the car without a problem, but on our return (on time at 00.55 on 19/06/17) there was no car, no car keys & no record of the car being scheduled for collection. After a long and stressful journey including nightmare check-in and security screenings in Burgas the last thing we needed was hanging around for an hour to an hour and a half whilst our car was located. Your staff were most apologetic, but we were still extremely disappointed with the situation. Having used your meet & great services several times before without issue, we realize that this kind of problem is extremely rare and we still intend to use your services in the future. However this incident did reduce the overall enjoyment of our holiday and we do feel that as a gesture of good will from yourselves a voucher for our next parking would be appropriate recompense. Yours sincerely Stephanie Smith”

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Posted 7 years ago

“As a regular flier (30+ flights a year) this has to be the worst airport in relation to how they treat the passenger. Parking - very expensive if being collected or taken to the airport and for long stays the cost of parking sometimes encourages me to drive Manchester airport to take advantage of the wider range of flight options. Airside facilities - terrible hardly any power sockets - those that do exist are special 3 round pin type aimed at preventing their customer from using them. Added to this unless you pay for a meal passenger waiting area is in a dark zone of the airport surrounded by shop fronts or internal walls with no natural light and insufficient seats which are not comfortable for long waits or to use with a notebook. This airport should start to view the passenger as a customer rather than a cash cow ripe for milking and herding”

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Posted 7 years ago

“The company who operate your parking security/rules are purely operating in the interest of generating cash for themselves. You need better selection criteria when appointing your supply chain. Leeds Bradford for me next time, much less aggressive and user friendly.”

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Posted 7 years ago

“when I came back from my holiday my battery was flat and nobody was bothered I drive a brand new car and have had no problems with the battery since I got home so it is obvious they left something on I had to take the car to the main dealer to get it all reset because it was totally dead it is a 30000 pound car and they couldn't look after it when I got back I had to mess about with battery packs to get it started when I got home I sent a letter of complaint and nobody has had the decentse to reply I park my car at the meet and greet 4 times a year for the last 10 years never again will I use the airport”

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Posted 7 years ago

“A poor visit. The barrier would not open to let me exit the car park. The attendant told me this was due to the car having a private plate. Other airport car-parks have the technology to read private plates so why not Newcastle. Also, when I called the attendant to open the barrier he told me I must bring my booking papers to the office. This was not acceptable as in order to open the car door I needed to reverse away from the ticket machine and with other cars behind me this is not easy. Also it was raining heavily. Why could he not have simply asked for my booking reference number and opened the barrier for me which is normal practice in most car-parks. Also I believe there is no foot pump or battery charger available so in the case of a flat tyre or battery it is necessary to call a breakdown service. Such basic facilities should be provided.”

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Posted 8 years ago

“Recently parked using the on site short stay car park. Returned home to find our rear passenger door had been damaged by another car whilst we were away. Contacted the airport and was told someone would review the cctv and get back to me the following day. It's now been a week and a half and I've heard nothing! Very poor service”

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Posted 8 years ago

“Long stay car park. Bus never available, too far away, pathway to pull cases unsatisfactory”

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Posted 8 years ago

“Cannot book parking on same day of departure online. Pathetic”

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Posted 8 years ago

“Had to pay 54 more when got back”

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Posted 8 years ago

“Wheelchair user no disabled bays left this is the second time this has happened in the last 6 months. Not enough bays for the size of the short stay car park. more disabled bays please would like to discuss if possible, mobile num 07860161437 thanks Alan Curry”

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Posted 8 years ago

“i booked the car park from 1pm on sunday may 7th to monday may 15th at 3.am on arriving home getting to carpark at around 2.15/2.30 am found that my ticket had not been validated even though i had paid the extra fee just in case i was delayed . i then kept all the other traffic waiting while i had to go to the office to get situation sorted out . later in the week i rang up to complain and i am still waiting for a return phone call”

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Posted 8 years ago

“Unbelievably feeble response to a repeat complaint regarding poor customer service”

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Posted 8 years ago

“stopped to pick wife up with suit cases just ahead of the exit barrier, I did not park, she had twisted her ankle on holiday and because it was early morning and no traffic it was the easiest option .we got a £60 parking fine (not stopping fine). We will not be using Newcastle airport parking again.”

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Posted 8 years ago

“Somebody scratch my car on front passenger door and i`m very disappointed.”

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Posted 8 years ago

“We parked in the long stay car park, rang the buzzer at least 6 times for a bus, kept being told it was on its way and it never turned up, we watched them turn into the short stay all the time. so after 40 mins we had no choice but to walk up while dragging a case and causing a blister on my feet. I went into the office and told them they must have been having a right old laugh watching us stand there. disgrace. Not the greatest start to a holiday.”

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Posted 8 years ago

“Sat Nav took me to the wrong car park and when I asked (politely) if I could be let out of the barrier the reply I got over the intercom was "Whats up can't you read or something" and then left there and ignored”

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Posted 8 years ago

“I wrote a quite independant report about my experiences at Newcastle Airport after 11 May and for which i have not had the courtesy of a reply”

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Posted 8 years ago

“We have used the car park for many years and have always been satisfied. However on this occasion, as we approached the top two car parks, one was three quarters empty and the other was half empty, there were barriers closing the entrance and stopped us entering. This meant we had to use the lower car park, which was almost full to capacity and made it very difficult for us to find a space. On the way to the terminal we saw a workman, we asked him what was the reason was for the car parks being closed, he said that it is certain people in the car park office who make it very difficult for customers on a regular basis. Passing the office i went in and spoke to Gregg, who's explanation was he keeps them closed to make it easier for people to park later in the day and was not concerned about our problem which we find totally unacceptable. It was 3 a.m. when we were parking, we found it difficult to find a space and ended up feeling very disappointed and let down as we could not get to so many empty spaces. This is not why we pay for parking, to have hassle finding a space. Not a good start to the holiday.”

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Posted 8 years ago

“My flight was delayed i got to the parking metre and it was trying to charge me £93!! After being delayed, tired at the gate at 1:40am and it wouldnt open trying to charge me that for being 40 mins delayed. These meteres should allow an couple of hours after for delays!”

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Posted 8 years ago

“Once again I suffered the embarrassment of holding up the queue while I rang for help ( not answered ) and had to go in to the office ( twice as they wanted my paperwork ) due to their exit camera not recognising my number plate . This is despite having prepaid and using the car park about 6 times per year . When this system was installed about two years ago I was told it was a temporary problem and would be quickly resolved . I have no problem in any other car park with number plate recognition cameras . Not good enough for me as a top customer or anybody else either and just what you don't want when you're tired and you just want to get home .Richard , please e-mail me”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 24,912 reviews