Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Newcastle Airport Reviews

4.6 Rating 23,638 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 23,638 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We parked beside station. 13 in the long stay. Eventually we realised the button to call the bus was not working. We had to walk in heavy rain to the next station to call a bus. Oh 13 isn't working the driver says and hasn't for a while. Quite pathetic not even a notice in the station.”

Posted 6 years ago

“The shuttle bus took 20mins to arrive on our return journey. I don't think this is acceptable and there should be multiple busses running at one time.”

Posted 6 years ago

“It's a car park. What more to be said except it's expensive?”

Posted 6 years ago

“I arrived back in the UK approx 2.30am it was pouring with rain. I had my 3 and 4 year old grandsons my daughter 4 large suitcases 2 large holdalls and a buggy. When I got home there was a scratch on my car. I made a complaint only to be told I had to check my car over before I left the car park. What a joke they tell me they are not responsible. I have sent another email but still no reply. Never ever again as my eldest daughters car was damaged too.”

Posted 6 years ago

“My car tyre looked lyk been slashed and another car put slight deny in my door I rang up the morning after as it was a late flight bk and im still waiting for reply's and still over a wk and nothing bk from them”

Posted 6 years ago

“Exiting the car park was a problem as card didn't work and attendant would not raise barrier making me reverse, park and go inside to have ticket checked. Even after that farce the ticket would not work and the attendant has to come out and reset the barrier. It took about quarter of an hour to get out! Which is something that one does not need late at night”

Posted 6 years ago

“Booking was very easy....but on our return the bus stopped at the wrong stop.....it caused a bit of hassle....when we came to leave in our car we had pre paid and some were trying to leave without paying.....and the barrierwould not go up....caused a jam at the exit”

Posted 6 years ago

“No staff around on arrival at the Meet & Greet car park, car not checked over. On return my car wasn't ready for me as 'staff are busy' and I was told my car was 'somewhere over there' and told to find it myself. Very disappointing response to my comments via email from the Operations Officer, I doubt I'll use the service again.”

Posted 6 years ago

“I'm sorry to say that we drove around for 20-25 minutes looking for a space. Some zones said there were spaces but there were none and I saw your land rover driver changing the signs. It was annoying and frustrating to find a space and you need to improve the experience. People we saw in the Departures said the same. Sorry, not good enough”

Posted 6 years ago

“Ticket didnt work on my exit! Had to reverse my car park up and go to the office in the rain!!”

Posted 6 years ago

“It would have been easier to escape from Colditz than exit the car park at Newcastle Airport. When I inserted my (paid in advance) exit ticket, the barrier would not raise and the digital message on the machine said: "insert your credit card to pay . . . £328.75." ???????????? Following a garbled conversation with someone on the intercom, I was eventually released.???? Well done everybody at Newcastle International Airport, reaching heights of customer service others can only dream of.”

Posted 6 years ago

“Upgraded to meet and greet as returning late at night and car not there on return. Despite giving flight number and eta it had been put down for return some 14 hours later. Staff did get car but had to wait 20 mins which makes a mockery of meet and greet. Neither member of staff apologised and gave the impression that this happens on a regular basis. Customer care skills non existent and service I paid for was not provided. A waste of money compounded by staff who gave the impression of not caring.”

Posted 6 years ago

“The few times we have used this service all but one time the barrier does not lift and have to go to office to get card validated. This causes disruption for us and other users as a back log of cars are unable to exit. This seems to happen with a lot of users.”

Posted 6 years ago

“Waited behind a number of cars to exit as quiet a few had trouble getting through the barrier, then when it came to my turn my exit card would not work along side a man in the next lane having the same trouble. I had to leave the car and seek assistance which was of little help. Eventually an attendant came and opened the barrier with his card, by this time there was a large number of vehicles behind me.”

Posted 6 years ago

“My new (3,000 miles old) car was damaged in the Meet and Greet parking. After complaining the next day I was told I would get a copy of the CCTV within 14 days - the damage was severe enough that the driver that did it (who will have been employed by the parking firm) will have known about it. Still no contact or info received. I'll never use them again, very poor service.”

Posted 6 years ago

“I could of got it a lot cheaper if I had just turned up instead of pre booking next time I will just turn up this wants putting on social media sites”

Posted 6 years ago

“Simply too expensive. Parked for just over 24 hours at a cost of £39. Ironically it cost more than the flight. Disproportionate compared to the cost of a week.”

Posted 6 years ago

“Apart from the fact that it took an age to find a parking space, when we returned at 11pm on 19/6 we found the back window of my wife's car had been smashed. On contacting security we were unhelpfully advised that you park at your own risk - no suggestion of assistance or advice at all.”

Posted 6 years ago

“Unfortunately I booked the airport in the UK instead of Newcastle NSW Australia! If there was any way the amount of 49 Pounds ( $75) could be refunded I would be extremely happy”

Posted 6 years ago

“Upon arival the barrier would not open it took 25 minutes or more before we where eventualy able to enter the barrier, another gentleman infront was also having the same problem whome had little time before his flight departure, as we had checked in online for our flight we left ourselfs with a shorter time limit to arive to the airport but with difficulties enteraining once been able to get in and parked we then had to rush around wich anyone traveling could really do without”

Posted 6 years ago

«
1
2
...
7
8
9
10
11
»

Newcastle Airport is rated 4.6 based on 23,638 reviews