Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,045 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Charged £34.99 for one night, very expensive so will now look for other alternatives. Probably won’t use again.”

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Posted 6 years ago

“The link you forwarded offered a full weekend for £26. Unfortunately when I booked (on my phone) I wrongly selected exiting on the Saturday instead of the Sunday, an error on my part I accept. I was less than impressed when, upon reaching the barrier I had to pay an additional £26. The price for the weekend parking turned out to be £52 and not the £26 you advertised! The chap at the end of the "help" button was also most unhelpful. I will not be using this service again as its nothing more than an opportunity to rip people off.”

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Posted 7 years ago

“This is a lovely aiport. The staff are efficient, pleasant and friendly. Parking facilities are excellent, and very reasonably priced. My only complaint is that there are no longer any direct flights to Copenhagen. I have to go via Heathrow (horrible airport). Is there any chance these flights could be re-instated (perhaps during the summer)?”

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Posted 7 years ago

“Shocking monopoly. behaves in a dictatorial way. Fails to properly deal with complaints and appears to have no complaints policy.”

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Posted 7 years ago

“No signs to get into right car park. Had to pay £1 to get out of drop off on second attempt. Went into what appeared to be building site to get to parking. On leaving could not get out as it said we were past our time. Luckily I had printed copy and managed to get out. Rain did not help my mood.”

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Posted 7 years ago

“Used meet and greet car park in May this year and was delighted with the service. So much so I have recommended the service to all my friends. Booked meet and greet car park for our holiday in October and was very disappointed with the service, there was no MEET and GREET. On arrival at 04:00 hours parked car outside office and told by operator I had to park it in car parking bay myself and on return car wasn't outside office. Told by operator he had been too busy so had to get car from parking space. A waste of upgrade money.”

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Posted 7 years ago

“I had booked the premium valet service for £40.00 and on my return the car had not been valeted, it was a late flight back and I was using my car early the next day for a family occasion and wanted it to be spotless, unfortunately I had no time to do myself hence why I wanted it valeted. The only saving grace as I was refunded the full amount but to be honest I would have paid double just so it was done!! Very disappointed and will think twice about using this service again”

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Posted 7 years ago

“When we arrived at the airport we noticed the board indicated there was spaces available, but as we looked with other cars running around as well also looking we had no choice but to park anywhere safe and not obstructing other cars exit, so we paid for a space that was not available, There should be spaces for prepaid parking and not for people just picking up”

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Posted 7 years ago

“Had a dent on our car - they would NOT accept responsibility - checked their system but would NOT allow us access to look at it.”

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Posted 7 years ago

“The biggest issue relates to the size of the car parking bays - resulting in both sides of my car being damaged by the adjacent car doors — my car cost over £100k new so the cost to repair will be significant Had i known the bays where as small i would nt have booked”

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Posted 7 years ago

“I was charged £75 for 19 days parking.I went on holiday with five other couples. They paid from £45 to £52. Nothing more to say Raffa out”

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Posted 7 years ago

“The booking process was so easy, the location of parking was excellent. An all round pleasant experience”

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Posted 7 years ago

“Everything would be perfect apart from another parking customer parking directly behind me blocking me in,it wasn't even a parking bay hence I was blocked in forwards as someone was in that bay and it took me 10 minutes to gradually reverse out,not what I needed after a long flight and connections to catch,I would appreciate a reply as to why this customer was allowed to park like this I find it sheer laziness as I'm sure there would be spaces elsewhere I was parked in H near bus stand 10 I seem to remember it was a Volkswagen golf”

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Posted 7 years ago

“Car was found to be damaged on return and to date we are having difficulty in getting the repairs progressed.”

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Posted 7 years ago

“Potentially 1, just awaiting ANPR evidence from Northumbria police ( not sure I will get it and to go through the process ) as I’m sure my car has 1800 miles extra on . I did alert the office on departure but obviously they said not , no photo evidence of my Speedo but made a note of my mileage on my phone on leaving it , fell free to contact me.”

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Posted 7 years ago

“We have stayed in the car park numerous times and always upgrade to the short stay, however on returning this time our car had been damaged ☹️”

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Posted 7 years ago

“Parked for 2 weeks was hit for a 147 quid fee. Card didn't work after a querying my reservation was let out. Need I say more.”

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Posted 7 years ago

“I have used the service for years. This year when we arrived back, it was utter chaos. My plane was on time, so vehicle should have been ready. When I walked down the ramp, I could see my vehicle was surrounded by other cars. When I reached the counter I told the person my vehicle was in the middle of a lot of other cars. He was in complete meltdown, as he was the only person their as the other employees were standing in the car park talking. He had to shout at the others to come in and get the keys to remove the cars, so I and a few others could get our cars out. They had to remove six cars to get access to mine. I don't know what's changed, but I will be reluctant to take my vehicle there again.”

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Posted 7 years ago

“I dropped my car off to the staff at the meet and greet service on the 10th of July and picked up on my return on the 17th of July. Upon collection of my car I noticed damage to my car on front door passenger side I reported this to the staff on duty who informed me that it would take fourteen days to investigate. I have no acknowledgement or response to my complaint after eleven days and I also have not had a response to a email I sent after seven days asking for an update on how their investigations are going. Really disappointed as I paid extra for meet and greet service and feel the customer service is very poor and unprofessional.”

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Posted 7 years ago

“After returning from my holiday I went to pick up my car only to discover my front passenger door damaged. I reported this to the attendent who inspected my car and then informed me that it will take up to fourteen days to investigate.Now on day ten since reporting incident tried to find out how investigation was proceeding and was given an email address to send my complaint. Still no one has contacted me directly by phone or email really disappointing and very poor customer service provided.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 26,045 reviews