Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“people up waiting to exit the car park How on earth can I owe £245 when I had payed for this prior to the booking. Then the agent on line disappeared and I had to wait to reconnect. No explanation where the £245 had come from”

Helpful Report

(Short Stay 1) - Posted 2 years ago

“Car parking prices are unbelievable ( cost more to park than the cost if the flights”

Helpful Report

(Short Stay 1) - Posted 2 years ago

“I couldn't exit the airport until I pressed the help button, it turned out that because I'd changed my car/registration it hadn't been updated on the system even though it was changed months earlier and I'd received emails saying that it had changed, it's the only airport I've ever had a problem with . We had to park quite a distance from the terminal and went to the bus stop to call a bus only to find that the phone wire had been cut!”

Helpful Report

(Long Stay) - Posted 2 years ago

“In April 2023 I paid £67 to park at Newcastle Airport for ten nights. In September 2023 I paid £115 to park for nine nights. I think this increase is dreadful. In future, I'll do anything I can to avoid using the airport to park.”

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(Long Stay) - Posted 2 years ago

“Pure greed car park is fine no issues but the cost is extortionate”

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(Short Stay 1) - Posted 2 years ago

“PRICE TO PARK HAS INCREASED FAR TOO MUCH”

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(Premium Meet And Greet) - Posted 2 years ago

“Facilities for disabled are shocking,no signs ,hardly any information online,just there are some in areas but i have never found one,pushing a wheelchair up the hill is a nightmare with case or cases,and i remember when buses used to be very regular,where have they gone? its about 40% more to book now and you get less for your money.Think you need to review it a great deal !”

Helpful Report

(Long Stay) - Posted 2 years ago

“Not enough blue badge spaces and buses very thin about the car parks”

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(Long Stay) - Posted 2 years ago

“No where near enough blue badge spaces , and buses are in short supply as well”

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(Long Stay) - Posted 2 years ago

“Parking facilities are good. However the price for any length of parking stay is far too high. The drop off parking is now ridiculously expensive. For example - Dublin airport where I visit frequently. Drop off is free. Currently I’m on holiday and it’s cost be £105 to park my vehicle for 15 nights. I payed £60 to park at Newcastle for 2 days. This needs looking into and overhauling asap”

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(Long Stay) - Posted 2 years ago

“Very full on last visit. No indication of where if any spaces available.”

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(Long Stay) - Posted 2 years ago

“Overpriced overpriced overpriced”

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(Long Stay) - Posted 2 years ago

“We have used the long stay car park 3 times in last year. Our comments follow. 1) upon arrival in all visits, the car park was extremely full meaning we had to search blindly for a parking space. This causes anxiety and also worry about checking checking in time. Solution: when booking, the confirmation should allocate a space with unique ID. 2) there are inadequate number of bus shuttles. We have used one out of our six opportunities, and fortunately, only encountered the rain once. Solution: a more reliable and frequent service is required, particularly late night / early morning. 3) on last visit the car park was full to the brim and we were pushed to the perimeter of the car park, which is a disused area with uneven surface wholly unsuitable for pulling suitcases. This would be a great concern for elderly or unhealthy. Solution: do not overbook car park or resurface the whole area.”

Helpful Report

(Long Stay) - Posted 2 years ago

“When we arrived and parked we tried to get a bus to the terminal. All phones in the bys stops were broken so we all had to walk. When we got to the terminal we complained to the bus driver who was waiting. He just said oh are they when we told him about the broken phones. When we returned fro holiday early morning a bus was at the terminal but was in total darkness and no driver to be seen”

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(Long Stay) - Posted 2 years ago

“never used yet”

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(Premium Meet And Greet) - Posted 2 years ago

“Usually excellent, this time the car was damaged. The repairs have still not been resolved.”

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(Premium Meet And Greet) - Posted 2 years ago

“Massive queue’s at passport control on return at 2am on a Saturday morning, followed by all the luggage on the wrong carousel.Short stay 1 car park spot on other than the price.”

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(Short Stay 1) - Posted 2 years ago

“I received a fine for being on red lines - the car park directed me out but I couldn't stop to get back in or allow my husband to put in cases. I had no option to stop the car. I received a fine through the door for £60. I am not happy at all.”

Helpful Report

(Short Stay 1) - Posted 3 years ago

“Having read the car park details/info, I completed my booking adding flight details/times etc. We parked the car at 09.30 to meet check-in requirements, went to the nearest bus shuttle stand to find a note saying that the bus service did not start until 11.00. We then had no choice other than to pull our cases in heavy rain from the Long Stay car park and check in soaked through.”

Helpful Report

(Long Stay) - Posted 3 years ago

“Way overpriced!”

Helpful Report

(Long Stay) - Posted 3 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews