Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Newcastle Airport Reviews

4.6 Rating 23,510 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

4.6

Based on 23,510 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 10th October 2023

Newcastle Airport 5 star review on 22nd August 2023

Newcastle Airport 5 star review on 24th July 2023

Newcastle Airport 2 star review on 26th August 2017

Newcastle Airport 2 star review on 23rd July 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barriers didn’t work on exit on Monday 16th May. Had to get out of my car and walk to the office in the rain because the operator wasn’t answering the call button on the machine. He said the machines were water logged and that I had to go back to my car and he would lift the barrier. I returned to my car but he didn’t lift the barrier. I had to get out of my car and walk ti the office a second time in the rain to ask him to lift the barrier. He didn’t apologise, he told me to go back to my car and he would lift the barrier. He eventually lifted the barrier. Zero customer service”

(Long Stay) - Posted 1 year ago

“No coach going or coming back so a long walk in the dark and cold to the terminal. We would not have booked had we been made aware. Reported this back as feedback and so far on response.”

(Long Stay) - Posted 2 years ago

“Far too expensive !! and close the nearest long stairs and guide you towards the furthest away parking with buses for transfer few and far between”

(Long Stay) - Posted 4 years ago

“I paid to park in the short term car park. I parked in the short term car park. Opposite where I parked there were signs limiting the use of each of the opposite bays to minibus drop off/pick up. There were no signs in the bays in which I parked. There were several other cars parked near me. I was confident that I was not parked in the minibus bays. When I came to leave 2 weeks later my ticket was not accepted by the barrier machine, which told me it was black listed. I had to speak with parking control who said I had been parked in the minibus bays. I was forced to pay another £21 as a fine to be allowed to leave. GET YOUR SIGNAGE SORTED OUT!!, daylight robbery. I won’t be using Newcastle parking again. I’ll get a taxi.”

(Short Stay 2) - Posted 4 years ago

“Car park closed next to airport where we normally park. Barrier wouldn’t lift when trying to leave. When asking for assistance for phone put down on us very poor service.”

(Long Stay) - Posted 4 years ago

“Used to be much better. Unfortunately the past few times we have used the car park it's been a complete mess. Most areas closed, we had to park in the pitch dark practically in the bushes at the very back with no operational bus stop within reasonable walking distance. No buses seem to be about anymore resulting in a long walk to the terminal. There used to be more frequent buses. Upon return again there was no bus so after a long wait we had to make the long walk again. More expensive than it used to be and worse service. Not good enough.”

(Long Stay) - Posted 4 years ago

“expensive but efficient”

(Short Stay 2) - Posted 4 years ago

“Used loads before and no problem - This time the machine misread the number plate and tried to charge me £300 - Bloke on intercom was very snotty as if was our fault.”

(Short Stay 1) - Posted 4 years ago

“I made Short Stay 2 parking booking reference LKVX0 in respect of vehicle X888 JDH from 1 p.m. on 16/10/19 until 8 p.m. 17/10/19 and paid £40.49 in advance for the pleasure! When I arrived to park up the sign said car park 'full' but assumed that would be making allowances for advance bookings so entered and tried to find my pre-booked space. I proceeded to waste 10 minutes driving around and found no spaces, so I had to park in Short Stay 1 to ensure I caught my flight. I obviously then had a Short Stay 1 ticket (Ref: 04148) and emailed to check that my pre-booking would permit me to exit and that I wouldn't be 'ripped off' for another parking charge when I returned the following day. I received an email response apologising for the error in Short Stay 2 and was assured I would be able to exit Short Stay 1 with the ticket I had, with no further charge. True to form when I got back the following evening the ticket didn't work and I was only able to exit by pressing the button and explaining the whole mess all over again.”

(Short Stay 2) - Posted 4 years ago

“£37.50 for 1.5 days is an absolute disgrace”

(Short Stay 2) - Posted 4 years ago

“My main issue with the airport is lack of air bridges. Arriving from warmer climates it's very annoying to return to Newcastle on a cold rainy night. As there are only 3 air bridges it's about time for some improvement to enhance passenger convenience.”

(Long Stay) - Posted 4 years ago

“On leaving the long stay car park i stopped to pick up my disabled mother who couldn't walk to the car. I received a parking ticket and now have debt collectors threatening me with court action for non payment. Very poor signage to read whilst driving.”

(Long Stay) - Posted 4 years ago

“The service was very poor”

(Short Stay 1) - Posted 4 years ago

“the splitting of shortstay1 and shortstay2 is pure greed.I booked shortstay2 only to discover it had been moved well away from the terminal.This caused major problems to my wife who is disabled.When i last looked at the map shortstay2 was next to shortstay1 .I would also suggest you create some disabled parking spaces.”

(Short Stay 2) - Posted 4 years ago

“No bus to take us back to car. Had to walk with 5 cases and 4 hand luggage. Raised complaint had no reply.”

(ON AIRPORT LONG STAY) - Posted 4 years ago

“Got a £100 parking ticket for pulling over just outside the barrier to pick up disabled passenger in a wheel chair!!!! Be very careful and don’t stop anywhere but in the marked bays.”

(Long Stay) - Posted 4 years ago

“Left my car on meet and greet. Expecting car to be parked and left there. Nope I came back and my vehicle had done 5 mile while I was away. And car covered in mud. Have been offered to purchase a car wash in my own time and send copy of receipt to them and will pay for it. As for great service was ridiculous I got off plane went to collect car and man didn’t even come show me where my car was. Just said it’s outside and over near arrival booths that’s it. So really as a meet n greet service is rubbish. Should be just called leave keys with us and collect them when u get back, while your away will take car for a spin in a field”

(Meet And Greet) - Posted 4 years ago

“Almost every time I use the service the number plate recognition does not work and I end up having to call the contact number to get out of the car park. The last time was very late at night and took ages. I suggest something needs to be done to improve this.”

(Short Stay 2) - Posted 4 years ago

“I had booked to stay in short stay car park at a slightly higher cost. I was told to head to a named carpark upon arrival. Could not find it. So ended up in long stay car park and headed to customer service cabin to enquire. I was told that the signs had not been changed yet to direct traffic to the paid for parking area, and I had no option to leave long stay now. Not without having to pay again. So not my greatest experience of Newcastle Airport parking this time.”

(Short Stay 2) - Posted 4 years ago

“At what stage do you stop letting people into the long term carp park to ensure that there is enough space for pre-booked customers? Today it too me over 20 minutes to find a space, in a corner furthest from the airport. The shuttle buses are useless, I was within 10 yards of a bus stop and waved to attract the drivers attention, but he sailed serenely by. They should stop when hailed rattler than at bus stops!”

(ON AIRPORT LONG STAY) - Posted 4 years ago

«
1
2
3
4
5
»

Newcastle Airport is rated 4.6 based on 23,510 reviews