Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,903 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 24,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never used yet”

Helpful Report

(Premium Meet And Greet) - Posted 1 year ago

“Usually excellent, this time the car was damaged. The repairs have still not been resolved.”

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(Premium Meet And Greet) - Posted 2 years ago

“Massive queue’s at passport control on return at 2am on a Saturday morning, followed by all the luggage on the wrong carousel.Short stay 1 car park spot on other than the price.”

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(Short Stay 1) - Posted 2 years ago

“I received a fine for being on red lines - the car park directed me out but I couldn't stop to get back in or allow my husband to put in cases. I had no option to stop the car. I received a fine through the door for £60. I am not happy at all.”

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(Short Stay 1) - Posted 2 years ago

“Having read the car park details/info, I completed my booking adding flight details/times etc. We parked the car at 09.30 to meet check-in requirements, went to the nearest bus shuttle stand to find a note saying that the bus service did not start until 11.00. We then had no choice other than to pull our cases in heavy rain from the Long Stay car park and check in soaked through.”

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(Long Stay) - Posted 2 years ago

“Way overpriced!”

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(Long Stay) - Posted 2 years ago

“Very limited shuttle bus service. Dirty nappies lying in car park for over a week and very expensive. £83 for 7 days not justified given the above. A formal complaint already been made and replied to but still does not justify price. Wont be using car park again at these prices and service totally destroys image of airport as a whole.”

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(Long Stay) - Posted 2 years ago

“Sorry i am local at 80 pounds for a week is excessive , it worked out 40 pounds for a taxi”

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(Long Stay) - Posted 2 years ago

“Terrible would not give me my car back had to get the police involved massive lack of commom sense then when he did give me car keys he gave me somebody elses .Idiots !!”

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(Premium Meet And Greet) - Posted 2 years ago

“I have received a fine for parking outside the short-stay car park to pick up my wife and luggage as I could not navigate a safe route to your car park with luggage You have a legal duty to provide safe access and egress for your customers who are using the car parks. The current situation with your car parks does not clearly highlight how customers can safely access and exit your car parks. It is only a matter of time before someone is injured”

Helpful Report

(Short Stay 2) - Posted 2 years ago

“There is no loyalty programme, and costs over summer, with no discount code available, is poor recognition of the regular car parking users. A The Long stay premium keypad - nearly everyone has to stop on call to enter the pin. There is also no mention of pressing # after the pin. Why dont you display clear instructions at the keypad? It doesnt have a backlight so you also cant see the buttons. Very poor service!!!! no effort at all... so I cant see anyone cares, and would rather have every customer call up, which then holds up people behind. Please sort it out!”

Helpful Report

(Short Stay 2) - Posted 2 years ago

“After 2 flights with lots of queues and holdups we arrived at Newcastle. A very long queue at Newcastle Passport control meant we missed the last bus before they cease running from 430-800pm(Why?). We were at the far end of the long stay and had to negotiate a lot of roadworks that closed the pedestrian access off and poor signage. Having paid £75 for a mere weeks parking we were not impressed.”

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(Long Stay) - Posted 2 years ago

“I booked for 1 week online and when i got back had to pay £78”

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(Long Stay) - Posted 2 years ago

“Used airport trolly for our cases, due to uneven pavements twisted my back ! Not a good experience !! Ended up with bad back for my holiday!! seems as if the number plate recognition does not work. Also need to say the price is becoming to much!”

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(Long Stay) - Posted 2 years ago

“It was awful. Driving to the airport was already stressful and then to arrive at the airport to find very few parking spaces (despite pre-booking) was concerning. I drove around for about 30 mins trying to find a space (along with others) with cars being ‘parked’ on the side of the kerb, not in a space shows the overbooking/problems finding a space. There was no one around to help (it was early in the morning but lots of flights due to depart) I was worried that I would miss my flight if I couldn’t find a space! I eventually found a space and had to walk to terminal as no buses (phone in bus shelter didn’t work/no one answered) to call for bus so several of us walked to terminal in rain. Awful experience and not what I was expecting after pre booking my parking with you.”

Helpful Report

(Long Stay) - Posted 2 years ago

“Absolutely disgusting that YOU stop the bus service at 5pm. Call yourself an international airport, scandalous you as a company should be ashamed. Get it sorted.”

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(Long Stay) - Posted 2 years ago

“Staff messed up the collection time on our return as it straddled midnight and we had to wait 20 minutes for the car . No apology .”

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(Premium Meet And Greet) - Posted 2 years ago

“We were charged an additional one week of parking upon leaving. Amounting to £122. Which we had to pay or we could not exit. No staff around at the time and tried calling the 24 hour telephone line but no answer. We have emailed requesting a full refund of this but have had to response.”

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(Long Stay) - Posted 2 years ago

“Airport parking was packed and when we landed there were no buses to drop us off at the car parks”

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(Long Stay) - Posted 2 years ago

“£79 for one week parking in long-term car park and very lucky to actually find a free car parking space with lots of cars going round in circles. The ground was not even tarmac but gravel making it impossible to wheel a case. Incredible that you can get a flight cheaper than parking a car.”

Helpful Report

(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 24,903 reviews