Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,266 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 25,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“Parking facilities are good. However the price for any length of parking stay is far too high. The drop off parking is now ridiculously expensive. For example - Dublin airport where I visit frequently. Drop off is free. Currently I’m on holiday and it’s cost be £105 to park my vehicle for 15 nights. I payed £60 to park at Newcastle for 2 days. This needs looking into and overhauling asap”

Helpful Report

(Long Stay) - Posted 2 years ago

“Very full on last visit. No indication of where if any spaces available.”

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(Long Stay) - Posted 2 years ago

“Overpriced overpriced overpriced”

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(Long Stay) - Posted 2 years ago

“We have used the long stay car park 3 times in last year. Our comments follow. 1) upon arrival in all visits, the car park was extremely full meaning we had to search blindly for a parking space. This causes anxiety and also worry about checking checking in time. Solution: when booking, the confirmation should allocate a space with unique ID. 2) there are inadequate number of bus shuttles. We have used one out of our six opportunities, and fortunately, only encountered the rain once. Solution: a more reliable and frequent service is required, particularly late night / early morning. 3) on last visit the car park was full to the brim and we were pushed to the perimeter of the car park, which is a disused area with uneven surface wholly unsuitable for pulling suitcases. This would be a great concern for elderly or unhealthy. Solution: do not overbook car park or resurface the whole area.”

Helpful Report

(Long Stay) - Posted 2 years ago

“When we arrived and parked we tried to get a bus to the terminal. All phones in the bys stops were broken so we all had to walk. When we got to the terminal we complained to the bus driver who was waiting. He just said oh are they when we told him about the broken phones. When we returned fro holiday early morning a bus was at the terminal but was in total darkness and no driver to be seen”

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(Long Stay) - Posted 2 years ago

“never used yet”

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(Premium Meet And Greet) - Posted 2 years ago

“Usually excellent, this time the car was damaged. The repairs have still not been resolved.”

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(Premium Meet And Greet) - Posted 2 years ago

“Massive queue’s at passport control on return at 2am on a Saturday morning, followed by all the luggage on the wrong carousel.Short stay 1 car park spot on other than the price.”

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(Short Stay 1) - Posted 2 years ago

“I received a fine for being on red lines - the car park directed me out but I couldn't stop to get back in or allow my husband to put in cases. I had no option to stop the car. I received a fine through the door for £60. I am not happy at all.”

Helpful Report

(Short Stay 1) - Posted 2 years ago

“Having read the car park details/info, I completed my booking adding flight details/times etc. We parked the car at 09.30 to meet check-in requirements, went to the nearest bus shuttle stand to find a note saying that the bus service did not start until 11.00. We then had no choice other than to pull our cases in heavy rain from the Long Stay car park and check in soaked through.”

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(Long Stay) - Posted 2 years ago

“Way overpriced!”

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(Long Stay) - Posted 2 years ago

“Very limited shuttle bus service. Dirty nappies lying in car park for over a week and very expensive. £83 for 7 days not justified given the above. A formal complaint already been made and replied to but still does not justify price. Wont be using car park again at these prices and service totally destroys image of airport as a whole.”

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(Long Stay) - Posted 2 years ago

“Sorry i am local at 80 pounds for a week is excessive , it worked out 40 pounds for a taxi”

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(Long Stay) - Posted 2 years ago

“Terrible would not give me my car back had to get the police involved massive lack of commom sense then when he did give me car keys he gave me somebody elses .Idiots !!”

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(Premium Meet And Greet) - Posted 2 years ago

“I have received a fine for parking outside the short-stay car park to pick up my wife and luggage as I could not navigate a safe route to your car park with luggage You have a legal duty to provide safe access and egress for your customers who are using the car parks. The current situation with your car parks does not clearly highlight how customers can safely access and exit your car parks. It is only a matter of time before someone is injured”

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(Short Stay 2) - Posted 2 years ago

“There is no loyalty programme, and costs over summer, with no discount code available, is poor recognition of the regular car parking users. A The Long stay premium keypad - nearly everyone has to stop on call to enter the pin. There is also no mention of pressing # after the pin. Why dont you display clear instructions at the keypad? It doesnt have a backlight so you also cant see the buttons. Very poor service!!!! no effort at all... so I cant see anyone cares, and would rather have every customer call up, which then holds up people behind. Please sort it out!”

Helpful Report

(Short Stay 2) - Posted 2 years ago

“After 2 flights with lots of queues and holdups we arrived at Newcastle. A very long queue at Newcastle Passport control meant we missed the last bus before they cease running from 430-800pm(Why?). We were at the far end of the long stay and had to negotiate a lot of roadworks that closed the pedestrian access off and poor signage. Having paid £75 for a mere weeks parking we were not impressed.”

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(Long Stay) - Posted 2 years ago

“I booked for 1 week online and when i got back had to pay £78”

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(Long Stay) - Posted 2 years ago

“Used airport trolly for our cases, due to uneven pavements twisted my back ! Not a good experience !! Ended up with bad back for my holiday!! seems as if the number plate recognition does not work. Also need to say the price is becoming to much!”

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(Long Stay) - Posted 2 years ago

“It was awful. Driving to the airport was already stressful and then to arrive at the airport to find very few parking spaces (despite pre-booking) was concerning. I drove around for about 30 mins trying to find a space (along with others) with cars being ‘parked’ on the side of the kerb, not in a space shows the overbooking/problems finding a space. There was no one around to help (it was early in the morning but lots of flights due to depart) I was worried that I would miss my flight if I couldn’t find a space! I eventually found a space and had to walk to terminal as no buses (phone in bus shelter didn’t work/no one answered) to call for bus so several of us walked to terminal in rain. Awful experience and not what I was expecting after pre booking my parking with you.”

Helpful Report

(Long Stay) - Posted 2 years ago

Newcastle Airport is rated 4.6 based on 25,266 reviews