Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Was driving around for ages looking for a parking space. There is no full or available signage so you are on your own!!”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“We arrived early morning on the rain... the car parking attendant stayed in his office. We took our car keys to the office along with our booking details and were told to return to the office when we got back from holiday. It was still raining a week later when we returned... we went to the office, were given our keys and the car, which was at the far end of their car park, was pointed to. This was not meet and greet. It was parking up and dropping/picking our keys up. I mentioned the rain in case this was the cause of the lack of “meet and greet!””

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(Meet And Greet) - Posted 6 years ago

“Car parking was a nightmare no clear indication of where spaces are drove around to 15 minutes. Security took ages.... Duty free too expensive and food and drinks are extortionate....total rip off”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Great car park close to airport no problem dropping off car. Collecting the car was very stressful it was extremely busy. We waited for 15 mins only to be told they had misplaced our keys. After waiting another 15 mins the keys were found. We had landed at the airport at the correct time and obviously we had provided flight details when we booked the parking. The excuse given for the mislaid keys we were not supposed to collect car till 4.00pm??????”

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(Meet And Greet) - Posted 6 years ago

“The airport has greatly increased the space for long term parking, but it's not well managed. When we arrived areas were 'closed' that had lots of spaces (hundreds I'd say) but we were directed to an area that had about 2 spaces left. I got one and a person in front got another, but they took ages to find. Absolutely ridiculous. Why do they feel the need to put 'closed' signs up for areas that are virtually empty while precious time is taken finding one or two scarce spaces in the places that are open. It's not as if there was any attendants around redirecting as there were another six or seven cars behind us fruitlessly searching for spaces. As for the shuttle bus? Worse than a service bus route, and yet it's not a Heathrow-sized airport, so shouldn't be so bad. We stood about 20 minutes. We only waited because we thought it wouldn't be long. I could have walked it in 10! You've no idea if it's actually coming and when it does it's a small bus. Not fit for purpose. On our return, it was chilly and we waited about 10 minutes and gave up and walked. It really isn't rocket science to work out that buses are needed when planes land. It's almost like it takes management by surprise that a plane has landed. As we walked to our car, I spotted two of the three buses parked up in darkness. It really needs sorting out because having one bus on isn't good enough when a plane with 200+ passengers lands.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“I feel as though all the bars are geared up to people who want to drink the two main bars are an absolute disgrace There are a lot of people who just want to sit and relax before their flight You will find most of these people are sitting wherever they can as the bar areas are not suitable You need to up your game dramatically Even had people standing on tables singing You should have one bar for stags,hens and people who want to get drunk The only bar that is ok is the middle one of the three which is the smallest one”

Helpful Report

(Meet And Greet) - Posted 6 years ago

“Could not gain entry to car park, no instructions at the barrier. Called for assistance and was informed it was a fault. No signage for direction to terminal or distance. No information at the bus stops as to how often the shuttle runs or when I could next expect a bus.”

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(ON AIRPORT LONG STAY) - Posted 6 years ago

“Most of the long stay car parks were full or out of order, and we had to go to section A which is the furthest car park away. We waited for the shuttle bus and waited quite some time, 2 came and they were both full so we ended up walking.”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“We changed our parking to short stay two days before we departed at an extra cost of £14.99. When we arrived at the short stay an operative refused us access as all spaces were 'full'. We advised him that we had a space reserved only two days before but he was not prepared to listen. We also advised him that both my wife and I have mobility issues but again he told us we had to park in the long stay spaces. I refused to do this and asked your operative to speak to somebody else but he refused. I then told him that the sign at the entrance to the car park also said there were vacancies so I was just going to enter the car park and check. He was not happy with this but we drove into the car park and found a space within 30 seconds. Looking around there were at least 9 other spaces that we could see from where we were parked. Whilst we did get to park in the short stay the argument with the operative was a disappointment and spoilt our departure somewhat. Why do you notify and sell short stay tickets to customers and then tell them on arrival that you have no spaces due to the construction of the new meet and greet facility which you knew about when we booked.It really did spoil our departure.”

Helpful Report

(Short Stay 1) - Posted 6 years ago

“I have used airport parking 3 times in the last 8 month and every time I've had problems either entering or leaving”

Helpful Report

(Short Stay 1) - Posted 6 years ago

“I booked and paid for short stay 2 to be closer to the terminal only to find it was all closed off and j had to use the long stay. What a waste of the extra money. You should not have let me book this if you knew it was closed”

Helpful Report

(Short Stay 2) - Posted 6 years ago

“Wasted our money in the Executive lounge. Poor facilities, tables a mess, far too cold air conditioning. The food was only 'school dinner' standard. Certainly would not recommend to anyone or personally use again.”

Helpful Report

(Short Stay 1) - Posted 6 years ago

“Took a long time to find a car park as all signs going round said full. Eventually parked in a full area. Bus was a long time in coming - more than 20 mins. Not as good an experience as have had many times before.”

Helpful Report

(ON AIRPORT LONG STAY) - Posted 6 years ago

“Arrived back in Newcastle on an early morning flight and spent a frustrating 30 minutes queuing for passport control. More passport terminals are required. As a result of delay at passport control (partly) my case had been taken by mistake from the luggage carousel and I had to make a special trip back to the airport a day later when the case was returned. All in all, not a good experience in the middle of the night.”

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Posted 6 years ago

“Having prebooked online, on arrival at the car Park, The barrier would not open and there's was no button for prebooked cars to allow us entry. We therefore just had to take a ticket and park. On return, the car that was parked opposite us, a black land rover reg BE13 NDA, had bumped into the front of ours and was still touching our car. When trying to leave the barrier would not open and wanted full payment. We had to visit the office to explain we had prebooked, so we could lexit. We mentioned about the other car and was just told to leave a note on the car. A very annoying experience for what we thought should be straight forward.”

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Posted 7 years ago

“The place is like a building site. Very dangerous for disabled”

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Posted 7 years ago

“No one in attendance at Meet & Greet on my return”

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Posted 7 years ago

“Poor service this time. Car parked at furthest away point possible, iced up, unable to access doors to load cases and disability chair. May as well have parked in main car park.”

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Posted 7 years ago

“Poor service on this occasion”

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Posted 7 years ago

“Very poor exit, trying to navigate your car out of the tight exit gates is a disgrace and with the fencing up makes it worse, The height of the ticket machines is poor, I use the car park weekly and see nearly every time people in cars having to get out, review this for yourself”

Helpful Report

Posted 7 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews