Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.57

4.6 Rating 24,914 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

Metrics

Info

4.6

Based on 24,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Newcastle Airport 5 star review on 5th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived at the airport carpark and it took 30 minutes to get to the terminal, we rang for the bus and were told it would be there asap, it came after about 10 minutes and then proceeded to stop at every bus stop even when there were no passengers, so the driver could change the full/spaces signs. On our arrival back the bus pulled away half empty even though a flight had just arrived and we had to walk to the far end of the car park for the 2nd time this year. The bus service lets the car park down.”

Helpful Report

Posted 6 years ago

“Had to park some way from the airport on ground that desperately needs resurfacing - dragging large case(s) on wheels on a surface like that is not pleasant.”

Helpful Report

Posted 6 years ago

“Handing over the car was just chaos, meet and greet was a joke I had to stand at the hut for 10 minutes to hand in my keys after finding a place to park, arrived back at 3 in the morning got my keys and was told your car is parked by the fence, I will not be parking at the airport again.”

Helpful Report

Posted 6 years ago

“Had great difficulty finding a parking space as a lot of areas were full. This was at 07:40 in the morning. Managed to park after driving round a couple of times. On my return home after the holiday noticed a 8 inch dent in my near side front wing which I am now waiting to get a quote for. Ive used the airport parking over the last six years for holidays and this is the first time I have had problems”

Helpful Report

Posted 6 years ago

“Departure from Newcastle was very good with the courtesy bus arriving promptly..Return into Newcastle very, very poor.. We arrived shortly after 5pm and only 1 courtesy bus on duty after 5pm..Waited a very long time for bus and when it arrived the bus was full of passengers with luggage ..By the time they disembarked from the bus , we had to wait for the new passengers to embark with their luggage which took forever..SOLOUTION —More buses required after 5pm !!!!!”

Helpful Report

Posted 6 years ago

“This is the second time i have used the fast track parking and will be the last Return from holiday on time as stated to find i have to go and get my own car which then find is blocked in with other cars , would have been quicker getting bus down to long stay Not very well staffed The airport has a monopoly on car parking this needs to change to get a better service”

Helpful Report

Posted 6 years ago

“It seems that every time we return to NCL getting through the airport always takes forever,for example;.The time it takes to get the stairs to the plane is too long,the escalator is rarely working,the new passport scanning system is only marginally better than the manual method and worst of all the baggage collection is a real pain as there are often two and occasionally three flights worth of luggage coming off the belt at the same time, often with several pauses in the process.This compares really badly with the Greek airports which includes Corfu.Having said that the shuttle service to and from the car parks is excellent and the drivers always courteous and very helpful.”

Helpful Report

Posted 6 years ago

“a few of us circled for quite some time to find a space and we kept meeting each otherin the various parks. Eventually as time was getting on I found a we found a spot in car park J but to get there we had TO GO AROUND SOME CONES WHICH WERE BLOCKING THE ROAD ON OUR SIDE, BUT THERE WAS QUITE A NUMBER OF SPACES THERE. Very frustating!! Also as there were cones we could see the courtesy coach would not come up to J so we walked to the terminal. Very difficult when you are in your late 70`s.”

Helpful Report

Posted 6 years ago

“Had to wait 20 minutes at terminal for a car park bus”

Helpful Report

Posted 7 years ago

“Terrible signposting to where the long stay car park is situated . Signs at this airport or bad and if you stop for a minute because you are lost they fine you.”

Helpful Report

Posted 7 years ago

“Not keen on hunting around looking for spaces, some form of marshalling would be handy. Frequency of shuttle bus good though.”

Helpful Report

Posted 7 years ago

“When we arrived we had to wait over twenty minutes to get seen to, on my return I could not find my car, I eventually found it in the corner of the car park.”

Helpful Report

Posted 7 years ago

“We had booked long stay on airport parking. When we arrived around 6.30am there were No parking spaces available, drove around for 10 mins looking for a space. Tried to call the number provided but only available during working week office hours - not much use at 6.30am on a Sunday morning. Finally found a space to squeeze into as the car next along was over the line. No idea what we would have done if we had not found this. This is totally unacceptable and caused a 20 min delay in us getting to check in. You should not be accepting bookings if you cannot guarantee there will be a space to park. Now I can see why in the week previous you were offering me a chance to upgrade to the short stay parking. This is not a solution as then there will be insuffient space for short term travellers. I have to say this is the first time we have had this problem but will make me think twice about booking the long stay in future”

Helpful Report

Posted 7 years ago

“The car parking is fine and having used this many times we have never had a problem. The border control on return is a shambles. You should ask yourselves why it takes thirty minutes to get through at two in the morning. The boarder control is not fit for purpose.”

Helpful Report

Posted 7 years ago

“Easy access and parking are good points but lack of seating airside is appalling.”

Helpful Report

Posted 7 years ago

“Returned from holiday to find damage to rear bumper. Reported the incident to the car park operator who said they would check CCTV. Heard back a few days later saying they found no evidence of the incident.”

Helpful Report

Posted 7 years ago

“The web site for booking parking on line makes no reference in the drop down list to "TUI". It is still showing Thomson. The wording in the acknowledgement of reserving parking tells me to put ticket in, fly away and then put ticket back in machine to leave the park. My ticket said I had to go to the office. Why this discrepancy in advice?”

Helpful Report

Posted 7 years ago

“We have used this parking facility for years and always got parked beside the security hut!! When we went to park on 5th May cones were across the road in and the car park was nearly empty!! May I ask why you do this???”

Helpful Report

Posted 7 years ago

“There was a closed section on the runway parking area on our return so we were left waiting on the plane for 20 minutes watching out the window as the luggage handlers threw the suitcases without any care, leading to a lot of negative comments by passengers. There was not enough transfer buses available so half the plane had to wait in the heat of the day. After disembarking from the transfer bus we were all then slowly herded through to passport control with lots of queues and none working escalators. I have a disability which i manage but the escalator not working was problematic for me. The positive was that the car was where we left it! and we went through the exit barrier no problem after pre-booking the parking. It was our first holiday in 12 years, we really enjoyed it but the return experience left us feeling jaded.”

Helpful Report

Posted 7 years ago

“Drinks are an extortionate price £16.45 for a pint and a double gin and tonic. Car parking is a farce no lights and sign's saying car park full when there are spaces and visa versa”

Helpful Report

Posted 7 years ago

Newcastle Airport is rated 4.6 based on 24,914 reviews