Newcastle Airport Reviews

4.6 Rating 25,266 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 25,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“Really good car park just a nightmare for a bus”

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Posted 6 years ago

“On site fast track parking was very poor. Seems to be getting worse every time we use it, used to be a really good service but not now. Picked car up after it was dark and found damage to the vehicle the next day, too late to complain by then of course.”

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Posted 6 years ago

“We find it very difficult to find spaces in the park better sighn posts would help we rang to get picked up in F6 only to be told it would take quite a while as we parked in a closed site but anothe 4 people parked next to us”

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Posted 6 years ago

“Was offered upgrade to short stay carpark but when I got there I found it very difficult to find a space. If I had been running late I would have had to use the long stay ! If you are going to offer this upgrade then I suggest there should be a area put aside so that you are guaranteed a space”

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Posted 6 years ago

“was asked if I wanted to upgrade to short term parking for an extra fee, I accepted but when I got to the airport \i drove round the carpark entirely and there were no spaces, had to park on the road round the carpark, adds to the anxiety - not happy”

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Posted 6 years ago

“As with my last 2 stays at the car park 70% closed with access only available to the new over flow car park as always unable to gain access to the blue badge car park how to you access this if the section in which this is situated is always closed”

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Posted 6 years ago

“Waited a good ten minutes plus for bus to turn up not sure why when it says 4 till 6 minutes then the driver was not much help either got back early hours morning pitch black not sure were we were in car parking not helping by saying what bus stop number we were at when pulling up to bus stops”

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Posted 6 years ago

“good value for parking close by however everytime i use this service, it does not register that i have paid for my parking so have to wait for someone to answer the help call. This is frustrating as I have prebooked for a reason especially when the flight doesnt land until late.”

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Posted 7 years ago

“Meet and greet is a bit misleading. Leave car in busy car park with no spaces, search for some one to attend to the car, and hope it gets taken care of, might be better. Also the £14.99 paid for valeting was a waste as it was not cleaned for pick up, so I have asked for that to be refunded.”

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Posted 7 years ago

“Didn't think car parking was very organised. Cars were parked in unmarked bays causing difficulties getting around. Un-designated areas should be marked out and cars parking here should be removed or pay a penalty. Waited ages for a bus over 20 minutes wouldn't do that again as caused us to be late for check in. Exit from car park was good and quick.”

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Posted 7 years ago

“We arrived at the airport carpark and it took 30 minutes to get to the terminal, we rang for the bus and were told it would be there asap, it came after about 10 minutes and then proceeded to stop at every bus stop even when there were no passengers, so the driver could change the full/spaces signs. On our arrival back the bus pulled away half empty even though a flight had just arrived and we had to walk to the far end of the car park for the 2nd time this year. The bus service lets the car park down.”

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Posted 7 years ago

“Had to park some way from the airport on ground that desperately needs resurfacing - dragging large case(s) on wheels on a surface like that is not pleasant.”

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Posted 7 years ago

“Handing over the car was just chaos, meet and greet was a joke I had to stand at the hut for 10 minutes to hand in my keys after finding a place to park, arrived back at 3 in the morning got my keys and was told your car is parked by the fence, I will not be parking at the airport again.”

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Posted 7 years ago

“Had great difficulty finding a parking space as a lot of areas were full. This was at 07:40 in the morning. Managed to park after driving round a couple of times. On my return home after the holiday noticed a 8 inch dent in my near side front wing which I am now waiting to get a quote for. Ive used the airport parking over the last six years for holidays and this is the first time I have had problems”

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Posted 7 years ago

“Departure from Newcastle was very good with the courtesy bus arriving promptly..Return into Newcastle very, very poor.. We arrived shortly after 5pm and only 1 courtesy bus on duty after 5pm..Waited a very long time for bus and when it arrived the bus was full of passengers with luggage ..By the time they disembarked from the bus , we had to wait for the new passengers to embark with their luggage which took forever..SOLOUTION —More buses required after 5pm !!!!!”

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Posted 7 years ago

“This is the second time i have used the fast track parking and will be the last Return from holiday on time as stated to find i have to go and get my own car which then find is blocked in with other cars , would have been quicker getting bus down to long stay Not very well staffed The airport has a monopoly on car parking this needs to change to get a better service”

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Posted 7 years ago

“It seems that every time we return to NCL getting through the airport always takes forever,for example;.The time it takes to get the stairs to the plane is too long,the escalator is rarely working,the new passport scanning system is only marginally better than the manual method and worst of all the baggage collection is a real pain as there are often two and occasionally three flights worth of luggage coming off the belt at the same time, often with several pauses in the process.This compares really badly with the Greek airports which includes Corfu.Having said that the shuttle service to and from the car parks is excellent and the drivers always courteous and very helpful.”

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Posted 7 years ago

“a few of us circled for quite some time to find a space and we kept meeting each otherin the various parks. Eventually as time was getting on I found a we found a spot in car park J but to get there we had TO GO AROUND SOME CONES WHICH WERE BLOCKING THE ROAD ON OUR SIDE, BUT THERE WAS QUITE A NUMBER OF SPACES THERE. Very frustating!! Also as there were cones we could see the courtesy coach would not come up to J so we walked to the terminal. Very difficult when you are in your late 70`s.”

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Posted 7 years ago

“Had to wait 20 minutes at terminal for a car park bus”

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Posted 7 years ago

“Terrible signposting to where the long stay car park is situated . Signs at this airport or bad and if you stop for a minute because you are lost they fine you.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 25,266 reviews