Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,054 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,054 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The web site for booking parking on line makes no reference in the drop down list to "TUI". It is still showing Thomson. The wording in the acknowledgement of reserving parking tells me to put ticket in, fly away and then put ticket back in machine to leave the park. My ticket said I had to go to the office. Why this discrepancy in advice?”

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Posted 7 years ago

“We have used this parking facility for years and always got parked beside the security hut!! When we went to park on 5th May cones were across the road in and the car park was nearly empty!! May I ask why you do this???”

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Posted 7 years ago

“There was a closed section on the runway parking area on our return so we were left waiting on the plane for 20 minutes watching out the window as the luggage handlers threw the suitcases without any care, leading to a lot of negative comments by passengers. There was not enough transfer buses available so half the plane had to wait in the heat of the day. After disembarking from the transfer bus we were all then slowly herded through to passport control with lots of queues and none working escalators. I have a disability which i manage but the escalator not working was problematic for me. The positive was that the car was where we left it! and we went through the exit barrier no problem after pre-booking the parking. It was our first holiday in 12 years, we really enjoyed it but the return experience left us feeling jaded.”

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Posted 7 years ago

“Drinks are an extortionate price £16.45 for a pint and a double gin and tonic. Car parking is a farce no lights and sign's saying car park full when there are spaces and visa versa”

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Posted 7 years ago

“the exits are very poorly indicated!”

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Posted 7 years ago

“Queues of confused people stuck at new boarding pass readers resulting in some people having to queue on the stairs . Health and safety problem . Had to wait tool long for a bus to the car park . Some idiot thinks it's a good idea to have the bus windows covered in what appear to be blac dots making it difficult to see which bus stop you're at .”

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Posted 7 years ago

“It took nearly 60 minutes to get through passport control on my way back to the UK.”

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Posted 7 years ago

“Drove round & round looking for a parking bay. Seem's like your taking to many bookings. Will not use again. Mr A Liddle”

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Posted 7 years ago

“The barrier would not go up for about ten minutes (it was raining) after about ten minutes it eventually went up and I got in, all the time I could see the lads who worked there but got know help. Got to the cabin where the lads where nice and dry, dropped the keys and went up the ramp next to the car park. Picking car up. Raining again, went to the cabin with the card the lads give me when I dropped the car of and the lad said I think it’s up there pointing the top end of car park. There is no greet and meet at Newcastle airport when it’s raining”

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Posted 7 years ago

“You don’t do anything, you charge exorbitant prices to use a piece of land without any rewards for regular customers.”

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Posted 7 years ago

“when i returned to the airport and entered my ticket to depart the machine tried to charge me £90. I had to open my car door in the snow and speak to someone on the intercom to resolve this problem, how many people would panic and just pay this charge”

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Posted 7 years ago

“The parking has drastically gone down hill over the past 18 months. We have used the on site parking for years but in future won't even consider it usually we have parked just down from the office but the last few times have been forced to park further away near the perimeter where we saw cars with their windows boarded up as if they had been broken into which concerns us that the car park isn't secure like advertised. The car park we usually use has been closed off and is empty since last year which doesn't make sense.”

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Posted 8 years ago

“As a European traveller flying from all the major UK airports I find it difficult to locate my car in the absence of numbered parking bays. I cannot understand why the parking bays are not numbered as they are at Eastmidland,Birmingham and Heathrow airport.”

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Posted 8 years ago

“Upgraded from long stay to short stay car park before flying. On return my car registration never registered at the barrier and a cost of £180 displayed with the ticket issued. The operator took what felt like an eternity to answer the call, the weather was terrible and after a long flight with 2 small children I wanted to be on the road as quickly as possible. Eventually I was let through the barrier, the process may have only taken 10 mins but for the reasons stated above, I would expect a better service.”

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Posted 8 years ago

“On returning from Tenerife on 03 March 2018 when exiting the short stay car park the machine at the barrier did not recognise the parking ticket and asked for payment. I had booked and paid for the short stay car park on line and had been given a reference number. Over the intercom I explained this to the attendant and after confirming my identity he raised the barrier. This has happened to me previously when exiting from the long stay car park and although it was a minor problem it is irritating”

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Posted 8 years ago

“Prepaid for ticket but was stopped at the barriers and told I had to pay. Got it solved eventually but as a frequent user this happens too many times.”

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Posted 8 years ago

“I pre booked my parking space for my recent flight over the internet, I followed the step by step guide, when I finalised this and paid via card, I got a print off showing my car details and payment date including reg number, it told me to drive into short stay, press for a ticket for my stay, and when I depart to put ticket back in, which I done, however the barrier didn't open, I pressed the help bell to no answer, then I had to drive up to the main help bell, where I was told by a rude woman to drive back down and try my ticket a different way, still no barrier clearance, I then rang the bell again, and the rude woman answered, I told her again about my issue, (Why?), she then said you should have a reference number (Which I didn't) she said but you should, I said I have but i have a receipt, She said the receipt is no good, I said surely you can retrieve my details by this receipt, and reg? she said but you should have a reference number, I said for the third time I don't, she eventually typed my reg in, which confirmed I did indeed have a valid stay, and the barrier opened, not before she said rudely, YOU SHOULD HAVE A REFERENCE I WILL LET YOU THROUGH THIS TIME, this is not what you want to hear at 10:30pm after two long flights, you just want to be handled in a humane way. really disappointed. Liam Watson”

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Posted 8 years ago

“We had to park behind the office as the other bays were coned off? The surface in this carpark is uneven and old . It needs resurfacing not good.The Bus was parked upas every body had to drag there cases to the Terminal.We wondered why you emailed us about upgrading to the outside terminal park We think you knew about the closing of oO A Ps dragging cather ur custermersparks NOtA way to treat yo”

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Posted 8 years ago

“Great parking in short stay upgrade area, however this is the third time I have had a pantomime when trying to exit as the card has not opened the barrier?? Get it sorted newcastle airport!”

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Posted 8 years ago

“The ticket machine in the Medium stay car park was not working, so I searched for another machine in the car park, but when I could not find one I had to go to the office near the exit barriers, by which time I had exceeded the 15 mins free time and was charged £3.60 for my trouble! The woman on duty would not listen to my explanation and just kept repeating that I had exceeded my free time and would have to pay. When I offered her the cash she said she would only take cards, which I did not have, so she then decided that cash was acceptable! She obviously missed the customer care training session.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,054 reviews