Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 25,266 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 25,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

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English

“For the third time of using, the ANPR failed to detect ny number plTe. On speaking to the attendant, he was heard to say to previous customer that “it doesn’t like Alfa number plates cos they aren’t flat”I said they don’t like BMW plates which are flat. Problems which should be sorted considering prices, as should some of the disgraceful tarmac parking surfaces.”

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Posted 7 years ago

“Every time I book online the ticket never works when I leave. I always have to buzz the security guy. Waste of time when you've had a long trip. Sort it out.”

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Posted 7 years ago

“As per usual the main part of the car park was out of bounds so we had to park in overflow 2. Also there was no sign of the bus during the walk to and from the airport - no surprise there either”

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Posted 7 years ago

“MY HUSBAND NEEDED WHEEL CHAIR ASSISTANCE HE WAS WHEELED TO BUS SHELTER BY AIRPORT STAFF. IT WOULD HAVE BEEN NICE IF THE DRIVER COULD HAVE HELPED US WITH OUR CASES ON AND OF BUS.”

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Posted 7 years ago

“we got upgrade to short stay car park and when returned we could not get out, ticket just kept returning had to phone office who asked for reference number after being up sharp in the morning to catch flight the last thing you want is hassle to get of car park.”

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Posted 7 years ago

“The ticket barrier would not let us out.Had to call for help in pouring rain. Not happy.”

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Posted 7 years ago

“The new scanning system misidentified our six-digit registration number and necessitated a trip to the office to work out that we had, indeed, prepaid our parking stay and to verbally provide our number. Upon our return and attempt to exit, the system specified that we owed twice as much as we had initially paid in order to exit. Again, a visit to the office was needed to rectify the problem. We have happily used your system for years, but the new system has created much stress.”

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Posted 7 years ago

“Last 3 times used I was not able to pass through barrier despite pre-paying. It took a while for help to respond to call. Same excuse all 3 times - must be problem recognising number plate.”

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Posted 7 years ago

“The layout of the parking areas keeps changing, causing confusion of where to park. The signage once inside is poor. There are no markings on the tarmac inside the car parks to direct to exit in the area I used at least. There were insufficient parking spots had to drive around looking for one. The buses to and from the airport are too infrequent.”

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Posted 7 years ago

“Came back to our car in the dark, the main exit to the section of the car park was locked and a notice told us to leave by going through another section this we found very difficult due to almost no signs and as most of the car park lighting was not working it took us about 5 mins to find our way out. When I reported it to the office I was not happy at the response”

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Posted 7 years ago

“Waiting too long in the cold for the bus.Very expensive parking. Used to go to Callerton parking but the Airport bought them out to kill the competition”

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Posted 7 years ago

“Most parking empty but with gates closed resulting in wasted time looking for a space when hundreds free is barriers were up. Also price for just over 24 hours was extremely.”

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Posted 7 years ago

“Whilst the system should be time saving and efficient, unfortunately the exit system failed to "recognise" my reg etc (which was clean and the day was clear)and therefore wanted to charge me in excess of £120 instead of accepting that I had prepaid etc. Whilst the office rep quickly rectified the problem, without a sorry or even a pleasant disposition, she seemed as though I had disturbed her! This was the 3rd or 4th time this has happened to me......obviously the blocking of the exit and traffic jam was both time consuming and embarrassing.”

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Posted 7 years ago

“I pre booked and paid for the short stay car park on the weekend of 3-5th November. On my return I inserted the ticket in the machine and it refused my exit flashing a message to call the office, which I did and was kept on hold more that 15 minutes before I got a reply which was asking for my registration number then booking reference, a complete hold up of nearly 25mins. Surely this is not necessary after an online booking, with cameras recording the car registration on exit.”

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Posted 7 years ago

“We had to press the help line again as the camera did not recognize our number plate,saying out of time which we had plenty time to get out of the car park and this has happend numerous times.Also the attedant must have had a bad day as he was not pleasent.YOU need to sort out the cameras”

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Posted 7 years ago

“Arrive 05.30am after a long haul flight, tired, then stand for an hour to pick up your luggage, this has been my experience on a number of trips through Newcastle. They only have the two carousels, but seem unable to get luggage from a plane to the carousel without long delays. My wife and I are in our seventies and now have to get our luggage to the long stay car park, we get into the courtesy bus kiosk, still dark, no sign of anyone, after searching around found a small notice in a corner inside the kiosk, saying it was no longer in use. Using the kiosk intercom a very un sympathetic lady told us due to road works we would have to go across the other side of the road works, upon my suggestion that a large notice outside the kiosk would help, she hung up. Finally dragging our cases onto a courtesy bus, we had to get off at stop 16 by which time the bus had filled at all the other stops, meaning many passengers had to unload their cases off and help us to get ours off at our stop, chaos! You have extended the car parking area but do not appear to have expanded the services to support it? We are regular holiday travellers, three times this year, using Newcastle airport over last few years, while previously we had always gone via Manchester airport. We are now looking at going back to Manchester airport, which while involving an overnight stay in a hotel ( includes car park for two weeks), the cost matches your parking charges, but the hassle is minimal. It is very hard to see Newcastle airport as a real international airport, you still have a long way to go.”

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Posted 7 years ago

“Parking eye was not reading registration numbers on the way out. The help button was pressed but this took a very long time to be answered. The lady asked for the registration number of my car then lifted the barrier no apology or please or thankyou just hung up.”

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Posted 7 years ago

“The facility is massive. There is no indication of available spaces and it is a matter of driving around in the hope of finding a space. Bus service to and from the Terminal is inadequate. We gave up waiting having used the intercom to call up a bus (and it was a long walk to the Terminal !)”

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Posted 7 years ago

“Parking was prepaid. on arrival gate does not open automatically - numberplate not recognised. Had to press button and talk to staff, who answer after significant delay on leaving signage indicates you have to do something with ticket at some location in the terminal, but you're only advised by signage as you exit the car park. Had to call staff to find out what to do as signage is not helpful expectation is that number plate recognition works both on entry and exit, and signage matches what has to be done Who ever organises your signage and IT for parking should be shot, since niether is effective I will go back to using taxi for the next 12 months - I use the airport for business travel twice a month at least, all I want to do is arrive and leave easily. I take about 8 flights every week,from a variety of airports, I am very aware of how airports work. Newcastle airport remains in the bottom of the league for customer service, third last with Manchester at the bottom, and Heathrow second from bottom. Try benchmarking against, ORD, DFW, DUS, AMS, CLE, PIT, CAN where things work Newcastle”

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Posted 7 years ago

“Was very rudely told to park my own car. There was utter chaos in the car park.”

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Posted 7 years ago

Newcastle Airport is rated 4.6 based on 25,266 reviews