Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,055 Reviews

92 %

of reviewers recommend Newcastle Airport

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4.6

Based on 26,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“When I made the telephone parking reservation I intended and believed that I had specified the Callerton Lane parking site so that I was surprised when I arrived there at just after 6:00 am Monday 29 January to find the office locked and in darkness and few if any cars in evidence. After a few minutes, an officer came forward and after checking his bookings diary and not finding a record of my reservation, directed me to the main long-stay car-park at the front of the airport. Driving the short distance I found a parking place quite near to Halt 1 and a pick-up vehicle soon arrived to convey me to the Terminal. I much prefer to use the pick-up service from the Callerton Lane park as in the past I have found the main long-stay park far too large and particularly when it is dark or when there is a fog, defining exactly where I have parked difficult, leading to wasting time on my return trying to relocate my vehicle. Obviously, such circumstances do not apply when using the excellent pick-up service offered by the officers operating from the controlled Callerton Lane car-parking site.”

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Posted 8 years ago

“the bus driver pulled away before we had stowed our cases and we hadn't sat down causing us to stumble forward, when i shouted for him to stop he said he didn't have time to do so which was totally the wrong attitude. luckily for him my wife and kids didn't hurt themselves, otherwise i would have slapped his big fat baldy head.”

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Posted 8 years ago

“Newcastle Airport PARKING review, not airport. We arrived back in the UK on Saturday 20th January at 8.30pm. We had parked in the medium term car park at a cost of £50.00. My husband went to collect the car while the remainder of the party - myself, our son, daughter-in-law and their 10-month old baby collected the luggage. The car was completely frozen solid which meant we were waiting outside for him longer than we would have liked. We got to the barrier and the machine would not accept the ticket. My husband had inadvertently gone into the short stay car park instead of the pick-up car park. We had made the same mistake and were waiting for him in the short stay car park. The attendant refused to raise the barrier. The baby was crying, the car was freezing cold and he made us turn around, go back to the ticket machine and pay £2.50. What has happened to common sense and compassion? We made an innocent mistake but the attendant refused to take a view on the situation and let us out. Considering we had already paid £50, we think this was petty and "jobsworth " of the attendant. The Thomson holiday went like clockwork, despite all the adverse weather in Austria. Newcastle Airport was fine. The parking left a bad taste. Gillian Stiller”

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Posted 8 years ago

“unable to go through barrier after holiday when my car registration was not recognised.”

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Posted 8 years ago

“Parked very close to Airport. Cheap on line price. But yet again when I put my ticket in, it was not recognised and it told me i owed much more. This was quickly resolved but was inconvenient.”

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Posted 8 years ago

“Had booked in for a valet whilst car was there for a week. On return it had not been carried out, water pipes were frozen. I asked why that stopped them hovering or cleaning the inside and that totally through them, no answer!!! Seems they take you car off site to do the valet, guess they forgot to mention that part.”

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Posted 8 years ago

“We experienced a very rude security guy who barked at us “I said this way” when trying to put our belongings in the tray. He grabbed the trays and pushed them along muttering rudely all the time about what we needed to do. He was bad tempered, looked like he hated his job and was downright rude.”

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Posted 8 years ago

“To expensive for a three day break £32”

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Posted 8 years ago

“Meet and greet should be just that but when we landed first of all one of the staff was trying to give me the keys to the wrong car and then we were told my car was parked along the fence at the back of the car park and handed my keys to go and get it ourselves! This is the second time we have had issues here last time when we returned the battery was flat when they tried to fetch the car, we had certainly not left anything onto do this!”

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Posted 8 years ago

“Every time we book the short stay car park it does not accept out ticket when leaving at the barrier. When you press for help people you speak to are not very pleasant”

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Posted 8 years ago

“We were offered an for the second time an opportunity to upgrade for an additional charge to upgrade from long stay to short stay this is particularly helpful when you return and can walk to your car and not have to wait for the bus. However on both occasions when leaving the car park we have been stopped from leaving the machine has said card passed exit time return and pay extra or words to that. You then have t wind down your window in the dark and cold try and find the button to speak to an operator then try and find your booking reference then wait for the barrier to be lifted.”

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Posted 8 years ago

“Criminally Expensive. Great (not) to see the airport authorities have nearly bought up all the competition in the local area and therefore charging what they like. (e.g. Friday 9am-Sunday 11am £34.00 - takes 'taking the p*ss' to a new level. Avoid, park in the streets in and around town and catch a metro there and back. Save yourself the hassle.”

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Posted 8 years ago

“We parked our vehicle near Bus Station 13. On our return the road leading to the car parking space was closed. The bus driver dropped us 200 metres away. We walked with suitcases in winter conditions. It was not a pleasant end to the holiday”

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Posted 8 years ago

“Yet again the baggage took over 30 minutes to be off loaded Despite being the only aircraft on the tarmac”

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Posted 8 years ago

“For the third time of using, the ANPR failed to detect ny number plTe. On speaking to the attendant, he was heard to say to previous customer that “it doesn’t like Alfa number plates cos they aren’t flat”I said they don’t like BMW plates which are flat. Problems which should be sorted considering prices, as should some of the disgraceful tarmac parking surfaces.”

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Posted 8 years ago

“Every time I book online the ticket never works when I leave. I always have to buzz the security guy. Waste of time when you've had a long trip. Sort it out.”

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Posted 8 years ago

“As per usual the main part of the car park was out of bounds so we had to park in overflow 2. Also there was no sign of the bus during the walk to and from the airport - no surprise there either”

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Posted 8 years ago

“MY HUSBAND NEEDED WHEEL CHAIR ASSISTANCE HE WAS WHEELED TO BUS SHELTER BY AIRPORT STAFF. IT WOULD HAVE BEEN NICE IF THE DRIVER COULD HAVE HELPED US WITH OUR CASES ON AND OF BUS.”

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Posted 8 years ago

“we got upgrade to short stay car park and when returned we could not get out, ticket just kept returning had to phone office who asked for reference number after being up sharp in the morning to catch flight the last thing you want is hassle to get of car park.”

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Posted 8 years ago

“The ticket barrier would not let us out.Had to call for help in pouring rain. Not happy.”

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Posted 8 years ago

Newcastle Airport is rated 4.6 based on 26,055 reviews